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May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V308000
Incorrect Auto-P Information in Owner’s Manual
If a customer were to rely on the Auto-P function as described in the Operator’s Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.
NHTSA Campaign Number: 20V308
Manufacturer Thor Motor Coach
Components POWER TRAIN, EQUIPMENT
Potential Number of Units Affected 566
Summary
Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz
Sprinter
chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner’s manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.
Remedy
TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator’s Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000190.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-308 Safety Advisory: RC000190 June 2020 |
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz
USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB was issued recall 20V-180 by the National Highway and Safety Administration (NHTSA) to remedy this defect. MB’s recall number is 2020040019. To assist MB and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall | It has been decided that on certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter![]() |
What we will do | TMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit. |
What we need you to do | Please review the included MB recall notification letter for further instructions. If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES![]() |
If after contacting MB or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz
USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
Mercedes-Benz will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.
If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
For additional information and to schedule an appointment, please contact your preffered authorized MB dealer at your earliest convenience. To locate authorized dealers, visit www.mbvans.com/sprinter/shopping–tools/find–a–dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign #2020040019. If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234
SEOCONTENT-START
Units in Field Affected by Recall
W1X8E33Y0KN075469
WDAPF4CD0KN026870
WDAPF4CD0KN058640
WDAPF4CD1KN045329
W1X8E33Y0KN075875
WDAPF4CD0KN026884
WDAPF4CD0KN058895
WDAPF4CD1KN046562
W1X8E33Y0KN077299
WDAPF4CD0KN026898
WDAPF4CD0KN058900
WDAPF4CD1KN057299
W1X8E33Y0KN077545
WDAPF4CD0KN027114
WDAPF4CD0KN059030
WDAPF4CD1KN057836
W1X8E33Y1KN075027
WDAPF4CD0KN027274
WDAPF4CD0KN059884
WDAPF4CD1KN058906
W1X8E33Y1KN075030
WDAPF4CD0KN034239
WDAPF4CD0KN060615
WDAPF4CD1KN059411
W1X8E33Y1KN075464
WDAPF4CD0KN034774
WDAPF4CD1KN025839
WDAPF4CD1KN060610
W1X8E33Y1KN076002
WDAPF4CD0KN035567
WDAPF4CD1KN025842
WDAPF4CD1KN060834
W1X8E33Y1KN077294
WDAPF4CD0KN035584
WDAPF4CD1KN026084
WDAPF4CD1KN061093
W1X8E33Y1KN077537
WDAPF4CD0KN035844
WDAPF4CD1KN026098
WDAPF4CD2KN025834
W1X8E33Y1KN077540
WDAPF4CD0KN035858
WDAPF4CD1KN026103
WDAPF4CD2KN025848
W1X8E33Y2KN077532
WDAPF4CD0KN037190
WDAPF4CD1KN026117
WDAPF4CD2KN025851
W1X8E33Y3KN075465
WDAPF4CD0KN037271
WDAPF4CD1KN026344
WDAPF4CD2KN026093
W1X8E33Y3KN076003
WDAPF4CD0KN037559
WDAPF4CD1KN026358
WDAPF4CD2KN026109
W1X8E33Y5KN075466
WDAPF4CD0KN037562
WDAPF4CD1KN026361
WDAPF4CD2KN026112
W1X8E33Y5KN076004
WDAPF4CD0KN037836
WDAPF4CD1KN026585
WDAPF4CD2KN026353
W1X8E33Y7KN075033
WDAPF4CD0KN038100
WDAPF4CD1KN026599
WDAPF4CD2KN026367
W1X8E33Y7KN075467
WDAPF4CD0KN039649
WDAPF4CD1KN026604
WDAPF4CD2KN026370
W1X8E33Y7KN076005
WDAPF4CD0KN039652
WDAPF4CD1KN026618
WDAPF4CD2KN026594
W1X8E33Y8KN076000
WDAPF4CD0KN039957
WDAPF4CD1KN026621
WDAPF4CD2KN026613
W1X8E33Y8KN078488
WDAPF4CD0KN039960
WDAPF4CD1KN026831
WDAPF4CD2KN026630
W1X8E33Y9KN075034
WDAPF4CD0KN040042
WDAPF4CD1KN026845
WDAPF4CD2KN026837
W1X8E33Y9KN075468
WDAPF4CD0KN040588
WDAPF4CD1KN026859
WDAPF4CD2KN026840
W1X8E33YXKN076001
WDAPF4CD0KN040865
WDAPF4CD1KN026862
WDAPF4CD2KN026854
WDAPF4CD0KN025833
WDAPF4CD0KN041059
WDAPF4CD1KN026876
WDAPF4CD2KN026868
WDAPF4CD0KN025847
WDAPF4CD0KN041336
WDAPF4CD1KN027123
WDAPF4CD2KN026871
WDAPF4CD0KN025850
WDAPF4CD0KN047251
WDAPF4CD1KN027266
WDAPF4CD2KN026885
WDAPF4CD0KN026089
WDAPF4CD0KN048268
WDAPF4CD1KN027509
WDAPF4CD2KN026899
WDAPF4CD0KN026092
WDAPF4CD0KN048271
WDAPF4CD1KN027512
WDAPF4CD2KN027115
WDAPF4CD0KN026108
WDAPF4CD0KN048514
WDAPF4CD1KN035321
WDAPF4CD2KN027275
WDAPF4CD0KN026111
WDAPF4CD0KN048769
WDAPF4CD1KN036131
WDAPF4CD2KN034517
WDAPF4CD0KN026349
WDAPF4CD0KN048870
WDAPF4CD1KN036730
WDAPF4CD2KN034775
WDAPF4CD0KN026352
WDAPF4CD0KN049548
WDAPF4CD1KN036999
WDAPF4CD2KN035585
WDAPF4CD0KN026366
WDAPF4CD0KN049808
WDAPF4CD1KN037005
WDAPF4CD2KN035845
WDAPF4CD0KN026593
WDAPF4CD0KN056838
WDAPF4CD1KN037277
WDAPF4CD2KN036140
WDAPF4CD0KN026609
WDAPF4CD0KN056841
WDAPF4CD1KN037554
WDAPF4CD2KN036736
WDAPF4CD0KN026612
WDAPF4CD0KN057293
WDAPF4CD1KN037828
WDAPF4CD2KN037000
WDAPF4CD0KN026836
WDAPF4CD0KN057827
WDAPF4CD1KN037831
WDAPF4CD2KN037188
WDAPF4CD0KN026853
WDAPF4CD0KN058055
WDAPF4CD1KN038378
WDAPF4CD2KN037272
WDAPF4CD0KN026867
WDAPF4CD0KN058637
WDAPF4CD1KN040776
WDAPF4CD2KN037563
WDAPF4CD2KN037823
WDAPF4CD2KN048871
WDAPF4CD3KN058891
WDAPF4CD4KN039766
WDAPF4CD2KN038101
WDAPF4CD2KN056842
WDAPF4CD4KN036138
WDAPF4CD4KN039959
WDAPF4CD2KN039345
WDAPF4CD2KN057828
WDAPF4CD4KN036639
WDAPF4CD4KN040495
WDAPF4CD2KN039653
WDAPF4CD2KN058056
WDAPF4CD4KN036737
WDAPF4CD4KN040772
WDAPF4CD2KN039958
WDAPF4CD2KN058638
WDAPF4CD4KN036995
WDAPF4CD4KN040867
WDAPF4CD2KN040043
WDAPF4CD2KN058896
WDAPF4CD4KN037001
WDAPF4CD4KN040870
WDAPF4CD2KN040494
WDAPF4CD2KN058901
WDAPF4CD4KN037189
WDAPF4CD4KN047253
WDAPF4CD2KN040589
WDAPF4CD2KN059031
WDAPF4CD4KN037273
WDAPF4CD4KN047530
WDAPF4CD2KN047252
WDAPF4CD2KN059885
WDAPF4CD4KN037564
WDAPF4CD4KN048516
WDAPF4CD2KN048269
WDAPF4CD2KN060616
WDAPF4CD4KN037824
WDAPF4CD4KN048869
WDAPF4CD2KN048272
WDAPF4CD3KN025843
WDAPF4CD4KN038102
WDAPF4CD4KN048872
WDAPF4CD2KN048515
WDAPF4CD3KN026085
WDAPF4CD4KN039346
WDAPF4CD4KN049276
WDAPF4CD3KN026099
WDAPF4CD3KN058907
WDAPF4CD5KN033698
WDAPF4CD4KN056843
WDAPF4CD3KN026104
WDAPF4CD3KN059409
WDAPF4CD5KN034513
WDAPF4CD4KN057300
WDAPF4CD3KN026345
WDAPF4CD3KN059412
WDAPF4CD5KN036116
WDAPF4CD4KN057586
WDAPF4CD3KN026359
WDAPF4CD3KN060611
WDAPF4CD5KN036133
WDAPF4CD4KN057829
WDAPF4CD3KN026362
WDAPF4CD3KN060835
WDAPF4CD5KN036729
WDAPF4CD4KN057832
WDAPF4CD3KN026586
WDAPF4CD3KN061094
WDAPF4CD5KN036732
WDAPF4CD4KN058639
WDAPF4CD3KN026605
WDAPF4CD4KN025835
WDAPF4CD5KN037007
WDAPF4CD4KN058897
WDAPF4CD3KN026622
WDAPF4CD4KN025849
WDAPF4CD5KN037282
WDAPF4CD4KN058902
WDAPF4CD3KN026832
WDAPF4CD4KN025852
WDAPF4CD5KN037556
WDAPF4CD4KN059032
WDAPF4CD3KN026846
WDAPF4CD4KN026094
WDAPF4CD5KN040778
WDAPF4CD4KN059886
WDAPF4CD3KN026863
WDAPF4CD4KN026113
WDAPF4CD5KN040781
WDAPF4CD4KN060326
WDAPF4CD3KN026877
WDAPF4CD4KN026354
WDAPF4CD5KN041056
WDAPF4CD4KN060617
WDAPF4CD3KN026880
WDAPF4CD4KN026368
WDAPF4CD5KN057838
WDAPF4CD4KN061346
WDAPF4CD3KN027124
WDAPF4CD4KN026371
WDAPF4CD5KN057841
WDAPF4CD5KN025844
WDAPF4CD3KN027267
WDAPF4CD4KN026595
WDAPF4CD5KN058052
WDAPF4CD5KN026086
WDAPF4CD3KN027270
WDAPF4CD4KN026600
WDAPF4CD5KN058410
WDAPF4CD5KN026105
WDAPF4CD3KN027513
WDAPF4CD4KN026614
WDAPF4CD5KN058892
WDAPF4CD5KN026346
WDAPF4CD3KN035577
WDAPF4CD4KN026628
WDAPF4CD5KN058908
WDAPF4CD5KN026363
WDAPF4CD3KN035580
WDAPF4CD4KN026631
WDAPF4CD5KN059413
WDAPF4CD5KN026587
WDAPF4CD3KN036129
WDAPF4CD4KN026838
WDAPF4CD5KN060609
WDAPF4CD5KN026590
WDAPF4CD3KN036146
WDAPF4CD4KN026841
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WDAPF4CD5KN026606
WDAPF4CD3KN036728
WDAPF4CD4KN026855
WDAPF4CD5KN060836
WDAPF4CD5KN026623
WDAPF4CD3KN036731
WDAPF4CD4KN026869
WDAPF4CD6KN025836
WDAPF4CD5KN026833
WDAPF4CD3KN037006
WDAPF4CD4KN026872
WDAPF4CD6KN025853
WDAPF4CD5KN026847
WDAPF4CD3KN037278
WDAPF4CD4KN026886
WDAPF4CD6KN026095
WDAPF4CD5KN026850
WDAPF4CD3KN037555
WDAPF4CD4KN027116
WDAPF4CD6KN026100
WDAPF4CD5KN026864
WDAPF4CD3KN038933
WDAPF4CD4KN027276
WDAPF4CD6KN026114
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WDAPF4CD3KN039645
WDAPF4CD4KN033160
WDAPF4CD6KN026355
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WDAPF4CD3KN040777
WDAPF4CD4KN034518
WDAPF4CD6KN026369
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WDAPF4CD3KN040780
WDAPF4CD4KN035572
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WDAPF4CD5KN027268
WDAPF4CD3KN057837
WDAPF4CD4KN035846
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WDAPF4CD5KN027271
WDAPF4CD3KN057840
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WDAPF4CD5KN027514
WDAPF4CD6KN026601
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WDAPF4CD8KN049278
WDAPF4CD6KN026839
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WDAPF4CD8KN025837
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WDAPF4CD8KN025840
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WDAPF4CD8KN025854
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WDAPF4CD7KN026090
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WDAPF4CD6KN027120
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WDAPF4CD8KN026115
WDAPF4CD8KN060832
WDAPF4CD6KN027263
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WDAPF4CD8KN026356
WDAPF4CD8KN061088
WDAPF4CD6KN027277
WDAPF4CD7KN026364
WDAPF4CD8KN026373
WDAPF4CD8KN061091
WDAPF4CD6KN035573
WDAPF4CD7KN026588
WDAPF4CD8KN026583
WDAPF4CD9KN025832
WDAPF4CD6KN035590
WDAPF4CD7KN026591
WDAPF4CD8KN026597
WDAPF4CD9KN025846
WDAPF4CD6KN035850
WDAPF4CD7KN026607
WDAPF4CD8KN026602
WDAPF4CD9KN026088
WDAPF4CD6KN036125
WDAPF4CD7KN026610
WDAPF4CD8KN026616
WDAPF4CD9KN026091
WDAPF4CD6KN036139
WDAPF4CD7KN026624
WDAPF4CD8KN026843
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WDAPF4CD6KN036142
WDAPF4CD7KN026834
WDAPF4CD8KN026857
WDAPF4CD9KN026110
WDAPF4CD6KN036724
WDAPF4CD7KN026848
WDAPF4CD8KN026860
WDAPF4CD9KN026348
WDAPF4CD6KN036738
WDAPF4CD7KN026851
WDAPF4CD8KN026874
WDAPF4CD9KN026351
WDAPF4CD6KN036996
WDAPF4CD7KN026865
WDAPF4CD8KN026888
WDAPF4CD9KN026365
WDAPF4CD6KN037002
WDAPF4CD7KN026879
WDAPF4CD8KN027118
WDAPF4CD9KN026589
WDAPF4CD6KN037193
WDAPF4CD7KN026882
WDAPF4CD8KN027121
WDAPF4CD9KN026592
WDAPF4CD6KN037274
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WDAPF4CD8KN027264
WDAPF4CD9KN026608
WDAPF4CD6KN037565
WDAPF4CD7KN027272
WDAPF4CD8KN027278
WDAPF4CD9KN026611
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WDAPF4CD7KN033699
WDAPF4CD8KN027510
WDAPF4CD9KN026625
WDAPF4CD6KN038103
WDAPF4CD7KN033704
WDAPF4CD8KN034764
WDAPF4CD9KN026835
WDAPF4CD6KN039767
WDAPF4CD7KN035047
WDAPF4CD8KN035574
WDAPF4CD9KN026849
WDAPF4CD6KN040496
WDAPF4CD7KN035856
WDAPF4CD8KN035591
WDAPF4CD9KN026852
WDAPF4CD6KN040773
WDAPF4CD7KN036117
WDAPF4CD8KN035851
WDAPF4CD9KN026866
WDAPF4CD6KN040868
WDAPF4CD7KN036134
WDAPF4CD8KN036126
WDAPF4CD9KN026883
WDAPF4CD6KN047254
WDAPF4CD7KN036733
WDAPF4CD8KN036725
WDAPF4CD9KN027113
WDAPF4CD6KN047528
WDAPF4CD7KN037283
WDAPF4CD8KN036997
WDAPF4CD9KN027273
WDAPF4CD6KN047741
WDAPF4CD7KN037557
WDAPF4CD8KN037003
WDAPF4CD9KN035583
WDAPF4CD6KN048517
WDAPF4CD7KN037560
WDAPF4CD8KN037275
WDAPF4CD9KN035857
WDAPF4CD6KN048873
WDAPF4CD7KN037834
WDAPF4CD8KN037552
WDAPF4CD9KN036734
WDAPF4CD6KN049277
WDAPF4CD7KN039650
WDAPF4CD8KN037826
WDAPF4CD9KN037270
WDAPF4CD6KN056844
WDAPF4CD7KN040586
WDAPF4CD8KN038104
WDAPF4CD9KN037561
WDAPF4CD6KN057296
WDAPF4CD7KN041334
WDAPF4CD8KN038927
WDAPF4CD9KN038368
WDAPF4CD6KN057587
WDAPF4CD7KN048767
WDAPF4CD6KN057833
WDAPF4CD7KN048770
WDAPF4CD6KN058898
WDAPF4CD7KN057825
WDAPF4CD6KN058903
WDAPF4CD7KN057839
WDAPF4CD9KN057826
WDAPF4CDXKN047743
WDAPF4CD9KN058054
WDAPF4CDXKN057298
WDAPF4CD9KN058636
WDAPF4CDXKN057835
WDAPF4CD9KN058894
WDAPF4CDXKN058905
WDAPF4CD9KN060614
WDAPF4CDXKN059410
WDAPF4CDXKN025838
WDAPF4CDXKN060329
WDAPF4CDXKN025841
WDAPF4CDXKN060833
WDAPF4CDXKN025855
WDAPF4CDXKN061089
WDAPF4CDXKN026083
WDAPF4CDXKN061092
WDAPF4CDXKN026097
WDAPF4CD1KN036727
WDAPF4CDXKN026102
WDAPF4CDXKN037827
WDAPF4CDXKN026116
WDAPF4CDXKN037830
WDAPF4CDXKN026357
WDAPF4CDXKN038105
WDAPF4CDXKN026360
WDAPF4CDXKN038928
WDAPF4CDXKN026374
WDAPF4CDXKN040775
WDAPF4CDXKN026584
WDAPF4CDXKN045331
WDAPF4CDXKN026598
WDAPF4CD9KN048270
WDAPF4CDXKN026603
WDAPF4CD9KN048768
WDAPF4CDXKN026617
WDAPF4CD9KN056837
WDAPF4CDXKN026620
WDAPF4CD9KN057292
WDAPF4CDXKN026830
WDAPF4CD8KN043335
WDAPF4CDXKN026844
WDAPF4CD8KN045330
WDAPF4CDXKN026858
WDAPF4CD8KN047529
WDAPF4CDXKN026861
WDAPF4CD8KN047742
WDAPF4CDXKN026875
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IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz
USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
TMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.
If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234
IMPORTANT SAFETY RECALL #2020040019
This notice applies to your vehicle, VIN:
Description of Auto-P Function
NHTSA Recall #20V180
|
2020040019
Dear Mercedes-Benz Sprinter
Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter
vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? | MBAG determined that certain Mercedes-Benz![]() ![]() ![]() |
What will your DEALER DO? | An authorized Mercedes-Benz![]() ![]() ![]() ![]() |
What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz![]() www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign # 2020040019. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz![]() |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES
(1-800-367-6372).
If an authorized Mercedes-Benz Sprinter
dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
14 Affected Products
Vehicles
MAKE | MODEL | YEAR |
THOR MOTOR COACH![]() | CHATEAU CITATION | 2020 |
THOR MOTOR COACH![]() | COMPASS | 2020 |
THOR MOTOR COACH![]() | DAYBREAK | 2020 |
THOR MOTOR COACH![]() | DELANO | 2020 |
THOR MOTOR COACH![]() | FOUR WINDS SIESTA | 2020 |
THOR MOTOR COACH![]() | GEMINI | 2020 |
THOR MOTOR COACH![]() | TIBURON | 2020 |
THOR | CHATEAU | 2020 |
THOR | DAYBREAK | 2020 |
THOR | FOUR WINDS | 2020 |
THOR | FREEDOM ELITE | 2020 |
THOR | QUANTUM | 2020 |
THOR | SIESTA | 2020 |
THOR | SYNERGY | 2020 |
6 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-20V308-6234.pdf 421.576KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V308-9960.pdf 422.305KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V308-1002.pdf 148.314KB
Miscellaneous Document – MB 2020040019 (20v-180)
RMISC-20V308-9392.pdf 1756.742KB
Defect Notice 573 Report
RCLRPT-20V308-5342.PDF 221.803KB
Recall Acknowledgement
RCAK-20V308-9731.pdf 245.302KB
Latest Recalls Documents
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
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- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
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, Airbag, SRS, TPMS codes, and many more.
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- WIDE COMPATIBILITY – Trusted by YouTube Star Scotty Kilmer. The AD410 OBD2 Scanner supports all 16PIN vehicles that comply with the OBDII protocol, including KWP2000, ISO9141, J1850 VPW, J1850 PWM, and CAN. This OBD2 code scanner compatible with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles. Multilingual support (English, German, French, Spanish, etc.), this car code reader is ideal for international
users. Check compatibility with your vehicle model before purchasing. !!! Powered directly from your vehicle's OBDII connector, this diagnostic tool doesn' t need a battery or charger.
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, SRS, Transmission and others.
- QVGA DISPLAY & NEW UI – Easy-to-Use, User-Friendly Interface. The AD410 scanner for car boasts a 2.4 TFT true-color LCD display (262K) for clear, easy-to-read results. With an intuitive UI design, you can quickly access OBDII diagnostics, I/M readiness checks, DTC search, and setup options. No need to read a manual—this user-friendly auto diagnostic code scanner is perfect for beginners, mechanic and seasoned users alike.
- DIAGNOSTIC REPORTS & FREE LIFETIME UPDATES. The AD410 car scanner reader allows you to review, save, or print detailed diagnostic trouble code reports. Plus, with lifetime free software updates, you’ll always have the latest features and bug fixes. Simply download the updates from the ANCEL website and follow the easy on-screen installation instructions. (Note: update is not necessary, the AD410 code reader can be directly inserted into the OBDII interface of the car to use, if it doesn't work, then consider updating the device.) The ANCEL website provides the latest product user manual, which can be downloaded and viewed at any time.
- [Vehicle CEL Doctor] The NT301 obd2 scanner enables you to read DTCs, access to I/M readiness status, figure out the root reason of check engine light or MIL turned on, monitor sensors test, read live data and retrieve VIN of your vehicle. The fault code only can be cleared after repair finished by NT301, as like all the obd2 code readers' working principle
- [Accuracy & Streams] Live data graphing and logging. Accurately read error codes for most Worldwide cars, SUVs, light trucks and 12V diesels equipped with Obd2. Graphing live vehicle sensors data allows you to focus on any suspicious data and trend.
- [Worthy to Own] Recommended by most professional mechanics on Youtube. Codes analysis and Printer compatible. Unique PATENTED design, 2.8" color screen and 1-year seller assurance with EXCLUSIVE tech and service team. Plug & Play, no need to update before using. Available to windows system. NOT support ios and Mac
- [S-mog Check Helper] Read/Erase and I/M readiness hotkeys make it easy to use the car computer reader right out of the package. Red-Yellow-Green Leds and build-in speaker indicate the readiness status for confident e-missions test
- [Home Necessity] Open to global customers. No battery required, NT301 obd scanner is charged directly from the 16pin DLC in your vehicle. It is recommended as a necessity in your toolbox and great choice for Home and Autoshop Mechanics. This scanner for car only supports to read the fault code of engine system, not support ABS
or SRS
- 🔥【On-Screen DTC Definition, Save Time & Easy To Use】Autel MS309 OBD2 code reader with UPGRADED CHIP to retrive and clear generic(P0, P2, P3 and U0), manufacturer-specific(P1, P3 and U1) and pending codes, and display DTCs(Diagnostic Trouble Codes) meanings under the codes based on the built-in database(more than 3000 codes). Don't need to spend much time to search meanings on the internet. This advanced plug-and-play MS309 scanner saves you time - a must-have obd2 scanner for each car owner.
- 🔥【Retrieve Freeze Frame Data &Vehicle info】The more specific the information available, the clearer the problem. The OBD2 scanner MS309 can retrieve freeze frame data, including important engine parameters like RPM, fuel pressure, fuel trim, engine coolant temperature, etc. Also it can retrieve Vehicle Information such as VIN number, Calibration ID(s), Calibration Verification Nos. (CVNs), etc, which is useful to check whether the ECU matches when you are buying a used car.
- 🔥【Read Codes & Clear Codes】Knowing the codes in advance will brace you for the repair cost estimate so that you won't be fooled and get overcharged by the repair shop.This Autel MaxiScan MS309 obd2 scanner scans OBD2-compliant vehicle Diagnostic Trouble Codes (DTCs) in seconds to pinpoint emission-related issues. The little guy can do many basic but necessary works: read/clear codes, view DTC definition, turn off check engine light, check I/M Readiness status, retrieve freeze frame data and vehicle info.
- 🔥【Turn Off Check Engine Light】When your car detects an emission related problem, Check Engine Light will be turned on. Do you want to spend hundreds of dollars to turn off this light every time, maybe it's just a gas cap that's not tightened or needs to change bad parts like spark plugs and ignition coils? With Autel MS309 scan tool, you can read code to quickly find out why the check engine light is on and reset it.
- 🔥【Ready For Annual Smog Check】If the OBD II Readiness Monitors on your car are not “Ready”, your car may fail the smog check. MS309 OBD2 scanner can retrieve I/M Readiness status to check the monitors like misfire monitor, fuel system monitor, comprehensive components monitor, catalyst monitor, O2 sensors, EVAP, etc, to help your car ready pass the annual smog check. That way you won't waste time and money on a failed smoke check.
- Professional OBD2 Scanner Diagnostic Tool with Powerful Functions:OBD2 scanner code reader feature built-in 35901 OBD2 DTCs lookup library, As professional car scanner, the obd2 scanner diagnostic tool will help you to determine the cause of the engine light,read I/M readiness, Read & clear codes, turn off engine light or MIL, view freeze frame, retrieve vehicle VIN, battery voltage test, live data stream, onboard monitoring mode, and perform component testing etc
- OBD2 Scanner Built-in 35,901 DTC Lookup: The OBD2 scanner car code reader built-in 35,901 DTCs, the old model obd2 scanner diagnostic tool usually only have 3,000-10,000.the OBD2 Scanner of DTC library covers tens of thousands detailed fault code definitions that will quickly determine the fault cause and catch potential problems before they cost you a fortune. Besides, you don't need to google the meaning of each fault code.If you are looking to replace or upgrade an existing car code reader, this code reader is an excellent option.
- OBD2 Diagnostic Scanner Tool Compatible with 98% Vehicles And Multiple Languages: The code reader OBD2 scanner for cars is designed to be compatible with most vehicles manufactured after 1996 US-Based, 2000 EU-Based and Asian cars. If your car has a 16-pin OBD2 port and was produced within the specified timeline, it should be compatible with the code reader and the obd2 scanner diagnostic tool support for 10 languages: English, French, Spanish, German, Chinese, Russian, Italian, Japanese, Portuguese, Dutch, which make it easy to use for people from different countries.
- Car Scanner Diagnostic offers Convenient Data Printing:The code reader for car offers advanced features such as live data and DTC replay combined with printing function, Connect the OBD2 scanner to your computer to easily print fault data, empowering you to prevent random charges at car repair shops and save valuable time and money. Additionally, WEJOWE offer lifetime free upgrades for the device, ensuring you always have access to the latest features and improvements.
- Super Compact & What You Will Get: The OBD2 scanner tool is easy to carrying and storage,With each package, you will receive a canvas storage bag for convenient storage and a Type-C cable to connect to your computer.And Car Scanner Diagnostic offers Convenient Data Printing:The code reader for car offers advanced features such as live data and DTC replay combined with printing function, Connect the OBD2 scanner to your computer to easily print fault data, empowering you to prevent random charges at car repair shops and save valuable time and money.
- Multi-Functions - It's a practical multi-function OBD2 code reader which helps you determine the cause of the check engine light coming on, quickly read and remove diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself. Wide Compatibility - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing. It can also be used for some motorcycle OBD2 system diagnosis. (Note: an additional specific adapter cable is needed. not included with this device) 2.8" LCD Display & Multi-language - Designed with a clear 2.8" LCD screen (128 x 64 pixels) - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector. It also supports 6 languages - English,German, Dutch, Spanish, French and Italian. This scanner is enjoyed and highly recommended by the customers worldwide. Compact Design & Easy to Use - It weighs about 12 ounces and measures 6 x 2.75 x 0.9 inches. Equiped with a 2.5 feet long heavy duty cable and the standard 16-PIN OBD connector. 6 buttons for quick operation. The plug and play design makes it user-friendly. Even if you don't have much technical knowledge, you can operate it without any hassle. "Accurate & Fast - Different with other similar scanners, the MP69033 scanner use the brand new ARM micro processor to make sure the ultra high accuracy and fast speed. With the excellent performance of the micro processor, the detailed real-time engine data can be detected and displayed on the screen in seconds. Get codes, fix the problem and turn off the CEL. If you just need a code reader to check your car, it's definitely an affordable and reliable tool.
- Bi-directional Control, Quickly Locate Problems: The bi-directional scan tool enables you to send commands from your smartphone directly to the vehicle's ECU for active testing. This feature helps to quickly narrow down problem areas, such as A/C clutch, windows, doors, sunroof, etc., reducing the mechanic's diagnostic time and can help DIY users locate faults more easily. Additionally, TopScan Lite provides fault analysis and repair guidance, helping you solve problems efficiently.
- 8+ Popular Functions, Full System Diagnosis: TopScan Lite supports OBD2 full system diagnosis functions, including read/clear codes, ECU information,AUTO VIN, viewing real-time data, and active tests. It offers 8+ reset functions: Oil Reset, Throttle Adaptation, EPB Reset, Steering Angle Reset, DPF Regeneration, ABS Bleeding, BMS Reset, and Airbag Reset. By these functions, you can save on unnecessary repair costs and reduce repair times significantly.
- Subscription Fees: Topscan has two subscription options, choose the one that suits you best (quarterly/yearly), Topscan no subscription fees for the first year. If you don't subscribe for the second year, you can continue to use the I/M, Vehicle Performance, VE Calculation, Repair Library functions.
- FCA
Gateway Access & Performance Testing: TopScan allows you to access the FCA
, which allows you to perform protected functions on FCA
vehicles for Chrysler
, Dodge
, Jeep
, Fiat
, etc.(Note:Topscan just allows you to access the FCA
, but you need to have your own FCA
account), and support speed performance testing, allowing you to analyze speed changes and calculate engine displacement efficiency,the higher the VE volumetric efficiency, the better the power output performance of the engine.
- 4- Repair Guides, Your Online Assistant: TopScan Lite has launched 4 functions that are most touching for all car owners, DIY enthusiasts, and mechanics: TSB factory technical bulletins, easier and more convenient search. The OBD common fault code repair guidance, leading you to solve problems quickly. DLC diagnostic seat location, quickly positioning. Fault code database, telling you the reasons and solutions for all fault lights, saying goodbye to complicated methods.
- 【TURN OFF CEL】 This AL319 car diagnostic tool supports Reading DTCs, displaying Live Data, Freeze Frame & I/M Readiness etc to figure out the root cause of the Check Engine Light (CEL) and turning it off, to help you detect any potential problems, and to avoid excessive costs for unnecessary repairs.
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota
, Nissan
, Honda
, Ford
, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners.
- 【FOR END USER & DIYERS】 This error code reader AL319 is “plug and play” and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this obd2 scanner, and get the information you want.
- 【USER-FRIENDLY DESIGN】 This check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
- 【HIGH-QUALITY SERVICES】 12 months warranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.
- Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need. Read & clear codes, turn off engine light or MIL, view freeze frame, read I/M readiness, retrieve vehicle VIN, battery voltage test, live data stream (with graphing display), built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
- Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
- 35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
- Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid
vehicles, and models that do not comply with the OBD2 protocol.
- Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API
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