24-1167 – Underrated Safety Chains May Break – 2020-2021 Haulin, US Cargo, & US Cargo Trail N Sport Cargo Trailers

May 29, 2020 NHTSA CAMPAIGN NUMBER: 20V317000

Underrated Safety Chains May Break

If the trailer becomes unhitched from the tow-vehicle, the safety chains may break, leading to complete detachment and potential property damage, personal injury or a crash.

 

NHTSA Campaign Number: 20V317

Manufacturer Forest River, Inc.

Components TRAILER HITCHES, EQUIPMENT

Potential Number of Units Affected 122

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2020-2021 Haulin, US Cargo, and US Cargo Trail N Sport cargo trailers. The safety chains are insufficient for the trailer’s Gross Vehicle Weight Rating (GVWR) and may break if the trailer comes unhitched.

 

Remedy

Forest River will notify owners, and a dealer or service center will replace the safety chains, free of charge. The recall began June 15, 2020. Owners may contact Forest River customer service at 1-574-848-1335. Forest River’s number for this recall is 24-1167.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V317
CANADA RECALL: 2020-241
FR ID: 24-1167

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

06/12/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20202021 US Cargo, Haulin and Trail & Sport Cargo Trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The safety chains do not meet the Gross Vehicle Weight Rating and could potentially break under certain conditions.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the Cargo trailer becomes detached from the tow-vehicle, the safety chains would not meet the Gross Vehicle Weight Rating and could potentially break. This condition could lead to complete detachment, causing property damage, personal injury or a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy to replace the safety chains.  The vehicle Owner is responsible for making arrangements to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

US Cargo
Forest River, Inc.
Attn: WARRANTY MANAGER
1280 Commerce Dr.
Bristol, IN 46507

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(574) 825-1335

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 20V317

For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2020-241

 

---

6 Affected Products

Vehicles

MAKE	MODEL	YEAR
HAULIN’	CARGO TRAILER	2020-2021
US CARGO	CARGO TRAILER	2020-2021
US CARGO	TRAIL & SPORT	2020-2021

 

---

7 Associated Documents

Recall Quarterly Report #1, 2020-2

RCLQRT-20V317-2233.PDF 211.13KB

 

---

Recall Acknowledgement

RCAK-20V317-8405.pdf 244.977KB

 

---

Defect Notice 573 Report

RCLRPT-20V317-6366.PDF 2799.953KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-20V317-9315.pdf 211.477KB

 

---

Recall Quarterly Report #2, 2020-3

RCLQRT-20V317-9044.PDF 211.223KB

 

---

Recall Quarterly Report #3, 2020-4

RCLQRT-20V317-5730.PDF 211.31KB

 

---

Recall Quarterly Report #4, 2021-1

RCLQRT-20V317-5052.PDF 211.415KB

 

---

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V317&docType=RCL

 

---

 

This product presentation was made with AAWP plugin.