June 5, 2020 NHTSA CAMPAIGN NUMBER: 20V327000
Incorrect Auto-P Information in Operator’s Manual
If the driver relies on the Auto-P function as described in the Operator’s Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
NHTSA Campaign Number: 20V327
Manufacturer Jayco
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 666
Summary
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator’s Manual may not contain the correct information about how the automatic parking function (“Auto-P”) operates.
Remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator’s Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sprinter Chassis Recall – Automatic parking function as noted in Chassis Operators Manual
| Bulletin Type: | Safety Recall | Publication Date: | June 2020 |
| Bulletin #(s): | 20V-327 US
2020-250 Canadian | Make(s): | Jayco Motorized |
| Job Code(s): | NA | Model(s): | Qwest
Melbourne Melbourne Prestige |
| Flat Rate(s): | NA | Model Year(s): | 2019-2021 |
| Incident: | The Operator’s Manual for the Mercedes-Benz Sprinter Chassis with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The manual describes certain functions, which would automatically engage the park position “P” if (1) the driver opens the seat belt or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, this functionality is not available in the Sprinter Chassis. Should a customer rely on the Auto-P function as described in the Manual, the motorhome may rollaway or movement is possible. |
| Affected Units: | 2019-2020 Qwest
2019-2021 Melbourne and Melbourne Prestige Please note Serial number Listing on page 2 |
| Remedy: | A supplementary booklet for the MB Operator’s Manual is available free of charge at a MB Dealership or on line at www.mbvans.com/sprinter/owners-resources/owner-manuals |
| Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
| |
| 903 South Main Street • P.O. Box 460 • Middlebury, IN 46540 | |
IMPORTANT SAFETY RECALL #2020040019
This notice applies to your vehicle, VIN:
Description of Auto-P Function
NHTSA Recall #20V180
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
2020040019
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that certain Mercedes-Benz Sprinter vans with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator’s Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/sprinter/owners-resources/owner-manuals. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign # 2020040019. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Safety Recall: NHTSA: 20V-327
Transport Canada: 2020-250
June 2020
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019-2020 Entegra Qwest, 2019-2021 Jayco Melbourne and Melbourne Prestige Class C Motorhomes built on a Mercedes-Benz Sprinter chassis.
| Reason for this recall | The Operator Manual, provided by Mercedes-Benz, does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. |
| Recall Remedy | Add a supplementary booklet with a correct description of the Auto-P function to the Operator Manual. You can obtain the booklet free of charge from an authorized Mercedes-Benz Dealer or you can print one from the internet at the following web address:
https://www.mbvans.com/sprinter/owners–resources/owner–manuals |
| All pertinent information regarding this recall is available under the Applications > Recalls section of our website. If you need further assistance, please Contact the appropriate Customer Service Group using 800-517-9137. | |
| What we need you to do | Our records show the following unit as affected by this recall, and as part of the current inventory at your Dealership. |
VIN
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
8 Affected Products
Vehicles
5 Associated Documents
Remedy Instructions and TSB
RCRIT-20V327-2029.pdf 614.138KB
Defect Notice 573 Report
RCLRPT-20V327-5771.PDF 213.671KB
Recall Acknowledgement
RCAK-20V327-6028.pdf 245.784KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V327-3693.pdf 196.755KB
ISSUED Owner Notification Letter(Part 577)-Fleet Proof.MB Final CNL_Auto P Function
RCONL-20V327-3127.pdf 186.04KB
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