51-1163 – Safety Chains May Have Incorrect Hardware – 2021 Prime Time Avenger Travel Trailers

June 8, 2020 NHTSA CAMPAIGN NUMBER: 20V330000

Safety Chains May Have Incorrect Hardware

If the vehicle trailer becomes detached from the tow-vehicle, the safety chains may break, leading to complete detachment and potential property damage, personal injury or a crash.

 

NHTSA Campaign Number: 20V330

Manufacturer Forest River, Inc.

Components TRAILER HITCHES

Potential Number of Units Affected 73

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2021 Prime Time Avenger travel trailers. The safety chains that help prevent a total trailer separation may have been incorrectly attached to the trailer.

 

Remedy

Forest River will notify owners, and a dealer or service center will install the missing safety chain attaching hardware, free of charge. The recall began June 16, 2020. Owners may contact Forest River customer service at 1-574-862-1025. Forest River’s number for this recall is 51-1163.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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FOREST RIVER RECALL 20V330
BOLT-ON SAFETY CHAIN HARDWARE CORRECTION

Recall Number:	20V330
Product:	Bolt-On Safety Chain Hardware Inspection, Correction

 

WARNING

Lift travel trailer by the frame and never the axle or suspension. Do not go under the travel trailer unless it is properly supported by jack stands. Unsupported travel trailers can fall and may result in death, serious injury or property damage.

 

Preparation

All travel trailers 11,700 pounds and less will be inspected to determine compliance with engineering-approved
safety chain hardware. If a flange bolt (Fig. 1) or a washer (Fig. 2) are visible and in use, then no action is needed. If a flange bolt or a washer are not visible or properly installed, then the hardware must be removed and a washer inserted on top of the chain.

 

Resources Required

Cordless or electric drill or screw gun

 

Hardware Required

• 1/2″ x 1.0625″ OD thru hardened washer

 

Procedure

1. If the washer is located on the bottom (Fig. 3), remove hardware, reinsert washer on bolt and reinstall bolt with the washer on top of the chain. Secure with nut.

2. If no washer is present (Fig. 4), remove hardware, insert washer on bolt and reinstall bolt with washer on top of the chain. Secure with nut.

Note: No prior authorization is required from LCI for inspection and/or correction to be performed. Please submit your claim directly to Forest River.

As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app.

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V330
CANADA RECALL: N/A
FR ID: 51-1163

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

06/08/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Prime Time Avenger Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The safety chain hardware may be incorrect, such as missing the washer between the hex-bolt and chain link.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the travel trailer becomes detached from the tow-vehicle, the safety chains could potentially break. This condition could lead to complete detachment, causing property damage, personal injury or a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy to have the missing safety chain components installed. The vehicle Owner is responsible for making arrangements to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Prime Time
Forest River, Inc.
Attn: WARRANTY MANAGER
66149 SR 19
Wakarusa, IN 46573

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(574) 825-1025

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

 

For US Owners Please Contact:                                          

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 20V330

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V330
CANADA RECALL: N/A
FR ID: 51-1163

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

06/09/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2021 Prime Time Avenger Travel Trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

The identified VIN referenced in the attached document(s).

The designated Date range of production is 03/12/2020 through 03/16/2020

 

DEFECT/NONCOMPLIANCE:

The safety chain hardware may be incorrect, such as missing the washer between the hex-bolt and chain link.

 

EVALUATION OF RISK:

If the travel trailer becomes detached from the tow-vehicle, the safety chains could potentially break. This condition could lead to complete detachment, causing property damage, personal injury or a crash.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the safety chain inspection and inspection with installation of washer and bolt can be found on Dealer Connect.

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
20V330	N/A	RC-072-05-00-003481	INSPECTION WITHOUT REMEDY	.1
20V330	N/A	RC-072-01-00-003481	INSPECTION WITH REMEDY	.5

 

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
Customer Service	(574) 825-1025

 

The Recall shall be considered the utmost priority to remedy the 2021 Prime Time Avenger Travel Trailers in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021 Prime Time Avenger Travel Trailers listed under this Recall.

If your dealership has already performed the remedy to 2021 Prime Time Avenger Travel Trailers, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2021 Prime Time Avenger Travel Trailers in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
PRIME TIME	AVENGER	2021

 

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9 Associated Documents

Defect Notice 573 Report

RCLRPT-20V330-4229.PDF 214.776KB

 

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Remedy Instructions and TSB

RCRIT-20V330-0842.pdf 382.106KB

 

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Recall Acknowledgement

RCAK-20V330-3908.pdf 245.749KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V330-4087.PDF 211.136KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V330-2252.pdf 403.027KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V330-3942.pdf 217.603KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V330-0901.PDF 211.235KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V330-5940.PDF 211.32KB

 

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Recall Quarterly Report #4, 2021-1

RCLQRT-20V330-4680.PDF 211.423KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V330&docType=RCL

 

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