73-1182 – Propane Gas Line may be Damaged by Sharp Edges – 2021 Forest River Cherokee Wolf Pack Toyhaulers

June 26, 2020 NHTSA CAMPAIGN NUMBER: 20V377000

Propane Gas Line may be Damaged by Sharp Edges

A propane leak can increase the risk of a fire.

 

NHTSA Campaign Number: 20V377

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 59

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2021 Cherokee Wolf Pack toyhaulers, model CKF325PACK13. The propane gas line may be routed around sharp edges which may cause a propane leak.

 

Remedy

Forest River will notify owners and dealers will reroute the propane line and/or replace it if necessary, free of charge. This recall began July 17, 2020. Owners may contact Forest River customer service at 1-260-499-2100. Forest River’s number for this recall is 73-1182.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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FORMAL STOP SALE NOTICE – SAFETY RECALL

06/26/2020

 

Article Number: 73-1182

 

Dear Valued Forest River Dealer,

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

 

Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice is shall serve as a formal

SAFETY RECALL – STOP SALE AND DEMONSTRATION
HOLD NOTIFICATION

 

WHAT SHOULD YOU DO?

Do not operate the water heater until the remedy is performed.

 

WHAT ARE THE AFFECTED VEHICLES?

2021 Cherokee Wolf Pack CKF325PACK13

Dealers: The affected VINs are flagged with a red triangle on Dealer Connect. 

 

WHAT IS THE DEFECT?

The propane gas line may be routed around sharp edges.

 

IS THERE AN IMMEDIATE FIX?

Unfortunately, there is not an approved remedy nor procedure. There is not a repair code to file against yet.

 

WHEN CAN THE DEALER SELL THE VEHICLE?

Upon completion of the remedy as indicated by the formal Recall Notification Letter, your dealership will receive via Certified Mail from Forest River. Included in that notification will be the remedy and repair codes.

CONTACT	PHONE
CUSTOMER SERVICE	260-499-2100

 

Sincerely,
Cherie Schmucker
Forest River, Inc.
Office Manager
Office of Corporate Compliance

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V377
CANADA RECALL: N/A
FR ID: 73-1182

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

07/16/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The propane gas line may be routed around sharp edges.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

The propane gas line could become worn or punctured causing the hose to leak propane, which could result in a fire, property damage, death and/or injury.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy to have the propane line rerouted and/or replaced and rerouted. The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Cherokee Wolf Pack Forest River, Inc.
Attn: WARRANTY MANAGER
1500 North Detroit St
Lagrange, IN 46761

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	260-499-2100

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

 

For US Owners Please Contact:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 20V377

 

Sincerely,
Forest River, Inc.
Office Manager
Office of Corporate Compliance

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V377
CANADA RECALL: N/A
FR ID: 73-1182

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

<<DATE>>

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is 03/17/2020 through 06/18/2020

 

DEFECT/NONCOMPLIANCE:

The propane gas line may be routed around sharp edges.

 

EVALUATION OF RISK:

The propane gas line could become worn or punctured causing the hose to leak propane, which could result in a fire, property damage, death and/or injury.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the incorrectly routed propane lines can be found on Dealer Connect

 

PARTS AND RETURN:

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
20V377	N/A	RC-026-13-00-003494	REROUTE PROPANE LINE	.50 HR.

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
Customer Service	(260) 499-2100

 

The Recall shall be considered the utmost priority to remedy the 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles listed under this Recall.

 

If your dealership has already performed the remedy to 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2021 Cherokee Wolf Pack CKF325PACK13 fifth wheel recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

Sincerely,
Forest River, Inc.
Office Manager
Office of Corporate Compliance

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	CHEROKEE WOLF PACK	2021

 

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8 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V377-2164.pdf 218.685KB

 

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Defect Notice 573 Report

RCLRPT-20V377-2031.PDF 213.69KB

 

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Recall Acknowledgement

RCAK-20V377-9580.pdf 244.778KB

 

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Miscellaneous Document – Stop Sale Letter Final

RMISC-20V377-1664.pdf 186.519KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V377-3624.PDF 211.143KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V377-0603.PDF 211.243KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V377-6745.pdf 208.429KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V377-8541.PDF 211.324KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V377&docType=RCL

 

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