2020 Forest River Cedar Creek

Frameless Window Glass Panels May Detach – 2020 Forest River Cedar Creek, Columbus, Flagstaff, Coachmen Apex, Palomino, Rockwood, & Sunseeker recreational Vehicles & Palomino Soft & Hard-Side Truck Campers & Real-Lite Truck Campers

by
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June 24, 2020 NHTSA CAMPAIGN NUMBER: 20V371000

Frameless Window Glass Panels May Detach

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

 

NHTSA Campaign Number: 20V371

Manufacturer Forest RivereBay, Inc.

Components VISIBILITY

Potential Number of Units Affected 783

 

Summary

Forest RivereBay, Inc. (Forest RivereBay) is recalling certain 2020 Cedar Creek, Columbus, Flagstaff, Coachmen Apex, Palomino, Rockwood, and Sunseeker recreational vehicles and Palomino soft and hard-side truck camperseBay and Real-Lite Truck CamperseBay. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.

 

Remedy

Forest RivereBay will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 15, 2020. Owners may contact Rockwood & Flagstaff Customer Service at 1-574-642-8943, Cedar Creek Customer Service at 1-260-593-4000, Sunseeker Customer Service at 1-574-206-7600, Coachmen Apex and Apex Nano Customer Service at 1-574-358-0401, Palomino Customer Service at 1-269-432-3246, Columbus Customer Service at 1-574-821-1487 or LipperteBay Customer Service at 1-574-537-8900.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

3000 SERIES WINDOW VENT BONDING INSPECTION

TSB Number:LCI TSB 15-002-19 RECALL 20V-336,337,338  Previously released under TSB 20-009
Product:3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date:March 06, 2020

 

Subject

Identification and inspection of a potential adhesive bond issue between the glass and aluminum frame for the following 3000 series frameless windows manufactured between January 6 through January 23, 2020:

NOTE: See the Variants Codes section starting on page 5 for window and vent sizes and part numbers.

 

Safety

Read and understand all instructions before installing or operating this product. Adhere to all safety labels.

The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/orproperty damageifnot performed safely andwithin theparameters set forth in this document.

 

Use appropriate personal protective equipment (PPE) for the procedure being performed.

 

Moving parts can pinch, crush or cut. Keep clear and use caution.

 

Resources Required

  • Cordless or electric drill or screw gun
  • Phillips screw bit
  • 3/16″ drill bit
  • Pop rivet gun
  • Ladder

 

Window Identification

Window Size

Window Size  X   = from inside trim ring RPO label or measure outside the whole/entire window Width X Height of glass, edge-to-edge.

Egress Windows

  1. Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be
  2. Outside the unit the white backside of the EXIT sticker will be

Insulated Windows

  1. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4A) sandwiched between two panes of glass can be
  2. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3A) is

Egress and Insulated

  1. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer (Fig. 4A) sandwiched between two panes of glass will be visible in addition to the EXIT sticker (Fig. 1) or red handle (Fig. 2).
  2. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen located above the white backside of the EXIT sticker (Fig. 1).

 

Inspection

NOTE: Windows must be inspected (viewed) from outside the unit.

  1. Make sure the unit is on a level, flat surface then chock the wheels.
  2. Inspect the frameless window for proper adhesive bond where the glass meets the hinge frame (Fig. 5A).

NOTE: Fixed glass does not need to be inspected.

  1. Using under 20 pounds of force, or the amount of force it would take to open a car door, test all 3000 series crank-out vent and egress windows by gently tugging on the glass at the frame by hand or with a tool that will not scratch the glass.
  2. If the glass does not separate from the hinge (Fig. 6A), it is a good DO NOT REPLACE the vent. If the glass is not adhering to the vent (Fig. 7A), the glass DOES NEED TO BE REPLACED.

 

Repair Instructions per vent/sash type

https://support.lci1.com/ti-330-3000-series-window-mullion-vent-replacement

https://support.lci1.com/ti-331-3000-series-window-vent-sash-replacement

https://support.lci1.com/ti-334-3000-series-window-(with-scissor-latch)-vent-replacement

 

Action Required

Submit all claims to RV OEM.

Inspection: 0.5 hour per unit

Replacement of glass: 0.3 hour per window

 

Variant Codes

In each chart, the vent/sash variant code part numbers and descriptions will be red text and indented under the window variant code part number and description.

 

3000 EPW Window Variants

Part NumberDescription
V0003413263000 EPW 27 X 42 X 17 G20 TP BK W/SCRN F300-43137 – WINDOW
V000341932ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
V0003413283000 EPW 27 X 42 X 17 G20 TP INS BK W/SCRN F300-43138
V000341933ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
V0003413523000 EPW 30 X 36 X 17 G20 TP BK W/SCRN F300-43145
V000431278ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII

 

3000 FV Window Variants

Part NumberDescription
V0003413883000 FV 15 X 15 G20 TP BK W/SCRN F300-44201
V000426848ASSY SASH 3000 FV 15 X 15 G20 TP 3.125 RADII
V0003413963000 FV 15 X 15 G20 TP INS BK W/SCRN F300-44202
V000426849ASSY IG SASH 3000 FV 15 X 15 G20 TP INS 3.125 RADII
V0003414093000 FV 16 X 18 G20 TP INS BK W/SCRN F300-43150
V000579652ASSY IG SASH 3000 FV 16 X 18 G20 TP INS 3.125 RADII
V0003414293000 FV 18 X 22 G20 TP INS BK W/SCRN F300-43154
V000341987ASSY IG SASH 3000 FV 18 X 22 G20 TP INS 3.125 RADII
V0003624543000 FV 24 X 12 G20 TP BK W/SCRN
V000579687ASSY SASH 3000 FV 24 X 12 G20 TP 3.125 RADII
V0003414703000 FV 24 X 15 G20 TP BK W/SCRN F300-43161
V000341988ASSY SASH 3000 FV 24 X 15 G20 TP 3.125 RADII
V0003414723000 FV 24 X 15 G20 TP INS BK W/SCRN F300-43162
V000341989ASSY IG SASH 3000 FV 24 X 15 G20 TP INS 3.125 RADII
V0003414833000 FV 24 X 20 G20 TP BK W/SCRN F300-43169
V000360100ASSY SASH 3000 FV 24 X 20 G20 TP 3.125 RADII
V0003414863000 FV 24 X 20 G20 TP INS BK W/SCRN F300-43170
V000426852ASSY IG SASH 3000 FV 24 X 20 G20 TP INS 3.125 RADII
V0003415023000 FV 25 X 14 G20 TP BK W/SCRN F300-44684
V000579712ASSY SASH 3000 FV 25 X 14 G20 TP 3.125 RADII
V0003415253000 FV 30 X 15 G20 TP BK W/SCRN F300-43178
V000341990ASSY SASH 3000 FV 30 X 15 G20 TP 3.125 RADII
V0003415273000 FV 30 X 15 G20 TP INS BK W/SCRN F300-43179
V000341991ASSY IG SASH 3000 FV 30 X 15 G20 TP INS 3.125 RADII
V0003415413000 FV 30 X 20 G20 TP BK W/SCRN F300-43183
V000356756ASSY SASH 3000 FV 30 X 20 G20 TP 3.125 RADII
V0003415453000 FV 30 X 20 G20 TP INS BK W/SCRN F300-43184
V000579783ASSY IG SASH 3000 FV 30 X 20 G20 TP INS 3.125 RADII
V0003415573000 FV 30 X 30 G20 TP BK W/SCRN F300-43187
V000341992ASSY SASH 3000 FV 30 X 30 G20 TP 3.125 RADII
V0003415693000 FV 36 X 15 G20 TP BK W/SCRN F300-43188
V000341996ASSY SASH 3000 FV 36 X 15 G20 TP 3.125 RADII
V0003415723000 FV 36 X 15 G20 TP INS BK W/SCRN F300-43189
V000341997ASSY IG SASH 3000 FV 36 X 15 G20 TP INS 3.125 RADII
V0003416733000 FV 36 X 22 G20 TP BK W/SCRN F300-43192
V000579817ASSY SASH 3000 FV 36 X 22 G20 TP 3.125 RADII
V0003416743000 FV 36 X 22 G20 TP INS BK W/SCRN F300-43193
V000579792ASSY IG SASH 3000 FV 36 X 22 G20 TP INS 3.125 RADII

 

3000 FVD Window Variants

Part NumberDescription
V0003413163000 FVD 42 X 22 G20 TP BK W/SCRN F300-43360
V000341888ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341968ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V0003413313000 FVD 48 X 15 G20 TP INS BK W/SCRN F300-43200
V000580311ASSY IG LEFT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII
V000580313ASSY IG RIGHT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII
V0003413333000 FVD 48 X 18 G20 TP BK W/SCRN F300-43202
V000378153ASSY LEFT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII
V000403802ASSY RIGHT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII
V0003413343000 FVD 48 X 18 G20 TP INS BK W/SCRN F300-43366
V000378154ASSY IG LEFT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII
V000403803ASSY IG RIGHT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII
V0003413383000 FVD 48 X 22 G20 TP BK W/SCRN F300-43203
V000342018ASSY LEFT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII
V000342022ASSY RIGHT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII
V0003413393000 FVD 48 X 22 G20 TP INS BK W/SCRN F300-43204
V000342019ASSY IG LEFT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII
V000342023ASSY IG RIGHT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII
V0003413483000 FVD 48 X 30 G20 TP BK W/SCRN F300-43212
V000341899ASSY LEFT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII
V000341970ASSY RIGHT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII
V0003413503000 FVD 48 X 30 G20 TP INS BK W/SCRN F300-43368
V000341900ASSY IG LEFT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII
V000341971ASSY IG RIGHT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII
V0003413593000 FVD 58 X 15 G20 TP BK W/SCRN F300-43216
V000388746ASSY LEFT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII
V000388747ASSY RIGHT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII
V0003413613000 FVD 58 X 15 G20 TP INS BK W/SCRN F300-43217
V000580357ASSY IG LEFT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII
V000480412ASSY IG RIGHT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII
V0003413713000 FVD 60 X 22 G20 TP BK W/SCRN F300-43218
V000341901ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341972ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V0003413773000 FVD 60 X 29 G20 TP BK W/SCRN F300-43221
V000341903ASSY LEFT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII
V000341971ASSY RIGHT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII
V0003413793000 FVD 60 X 29 G20 TP INS BK W/SCRN F300-43222
V000341904ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341975ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V0003413903000 FVD 72 X 28 G20 TP BK W/SCRN F300-43116
V000426862ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341978ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V0003413913000 FVD 72 X 28 G20 TP INS BK W/SCRN F300-43982
V000426863ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII
V000341979ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII

 

3000 FVSE Window Variants

Part NumberDescription
V0003414023000 FVSE 42 X 22 G20 TP BK W/SCRN F300-43381
V000341888ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341968ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V0003414053000 FVSE 42 X 22 G20 TP INS BK W/SCRN F300-43669
V000341889ASSY IG LEFT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII
V000341969ASSY IG RIGHT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII
V0003414143000 FVSE 48 X 22 G20 TP BK W/SCRN F300-43328
V000342000ASSY LEFT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII
V000579890ASSY RIGHT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII
V0003414173000 FVSE 48 X 22 G20 TP INS BK W/SCRN F300-43329
V000427053ASSY IG LEFT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII
V000579894ASSY IG RIGHT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII
V0003414633000 FVSE 60 X 22 G20 TP BK W/SCRN F300-43532
V000341901ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341972ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V0003414713000 FVSE 60 X 29 G20 TP INS BK W/SCRN F300-43232
V000341904ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341975ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V0003414793000 FVSE 72 X 28 G20 TP BK W/SCRN F300-44446
V000426862ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341978ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V0003414813000 FVSE 72 X 28 G20 TP INS BK W/SCRN F300-44447
V000426863ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII
V000341979ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII

 

3000 NV EPW Window Variants

Part NumberDescription
V0003413063000 NV EPW 30 X 36 X 17 G20 TP BK NO SCRN F300-43883
V000431278ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
V0003462793000 NV EPW 36 X 48 X 17 G20 TP INS BK NO SCRN
V000473547ASSY IG SASH 3000 EPW 36 G20 TP INS 3.125 RADII

 

3000 NV VEPW Window Variants

Part NumberDescription
V0005372703000 NV VEPW 30 X 20 G20 TP BK NO SCRN
V000341964ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII

 

3000 SV Window Variants

Part NumberDescription
V0003858633000 SV 12 X 40 X 17 G20 TP BK W/SCRN
V000580594ASSY SASH 3000 SV 12 G20 TP 3.125 RADII
V0005317113000 SV 12 X 40 X 17 G20 TP INS BK W/SCRN
V000580595ASSY IG SASH 3000 SV 12 G20 TP INS 3.125 RADII
V0003415883000 SV 18 X 22 X 9 G20 TP BK W/SCRN F300-00546548
V000426963ASSY SASH 3000 SV 18 X 9 G20 TP 3.125 RADII
V0003415933000 SV 18 X 34 X 17 G20 TP BK W/SCRN F300-43235
V000342006ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V0003415943000 SV 18 X 34 X 17 G20 TP INS BK W/SCRN F300-43236
V000342007ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V0003415973000 SV 18 X 36 X 17 G20 TP BK W/SCRN F300-43387
V000342006ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V0003415983000 SV 18 X 36 X 17 G20 TP INS BK W/SCRN F300-43302
V000342007ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V0003416093000 SV 18 X 48 X 17 G20 TP BK W/SCRN F300-43394
V000342006ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V0003416103000 SV 18 X 48 X 17 G20 TP INS BK W/SCRN F300-43395
V000342007ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V0003416173000 SV 24 X 36 X 17 G20 TP BK W/SCRN F300-43322
V000342008ASSY SASH 3000 SV 24 G20 TP 3.125 RADII
V0003416183000 SV 24 X 36 X 17 G20 TP INS BK W/SCRN F300-43323
V000342009ASSY IG SASH 3000 SV 24 G20 TP INS 3.125 RADII
V0003416223000 SV 24 X 48 X 17 G20 TP BK W/SCRN F300-43324
V000342008ASSY SASH 3000 SV 24 G20 TP 3.125 RADII
V0003416323000 SV 30 X 36 X 17 G20 TP BK W/SCRN F300-43238
V000365846ASSY SASH 3000 SV 30 G20 TP 3.125 RADII
V0003416353000 SV 30 X 36 X 17 G20 TP INS BK W/SCRN F300-43239
V000580624ASSY IG SASH 3000 SV 30 G20 TP INS 3.125 RADII
V0003416433000 SV 36 X 36 X 17 G20 TP BK W/SCRN F300-43309
V000342010ASSY SASH 3000 SV 36 G20 TP 3.125 RADII

 

3000 SVD Window Variants

Part NumberDescription
V0003416573000 SVD 42 X 36 X 17 G20 TP BK W/SCRN F300-43240
V000341909ASSY LEFT SASH 3000 SVD 42 G20 TP 3.125 RADII
V000341980ASSY RIGHT SASH 3000 SVD 42 G20 TP 3.125 RADII
V0003416583000 SVD 42 X 36 X 17 G20 TP INS BK W/SCRN F300-43365
V000341910ASSY IG LEFT SASH 3000 SVD 42 G20 TP INS 3.125 RADII
V000341981ASSY IG RIGHT SASH 3000 SVD 42 G20 TP INS 3.125 RADII
V0003416673000 SVD 48 X 22 X 9 G20 TP BK W/SCRN F300-00546103
V000372520ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000396155ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V0003416693000 SVD 48 X 29 X 9 G20 TP BK W/SCRN F300-42057
V000372520ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000396155ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V0003417483000 SVD 48 X 36 X 17 G20 TP BK W/SCRN F300-43242
V000341911ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341982ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII
V0003417493000 SVD 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43243
V000341912ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341983ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V0003417743000 SVD 60 X 32 X 17 G20 TP BK W/SCRN F300-44039
V000342020ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V0003417793000 SVD 60 X 36 X 17 G20 TP BK W/SCRN F300-43326
V000342020ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V0003417963000 SVD 70 X 46 X 17 G20 TP BK W/SCRN F300-43889
V000342016ASSY LEFT SASH 3000 SVD 70 G20 TP 3.125 RADII
V000408351ASSY RIGHT SASH 3000 SVD 70 G20 TP 3.125 RADII

 

3000 SVSE Window Variants

Part NumberDescription
V0003418263000 SVSE 48 X 36 X 17 G20 TP BK W/SCRN F300-43271
V000341911ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341982ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII
V0003418273000 SVSE 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43272
V000341912ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341983ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V0003418453000 SVSE 60 X 48 X 17 G20 TP BK W/SCRN F300-43282
V000342020ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V0003418483000 SVSE 60 X 48 X 17 G20 TP INS BK W/SCRN F300-43283
V000361813ASSY IG LEFT SASH 3000 SVD 60 G20 TP INS 3.125 RADII
V000409311ASSY IG RIGHT SASH 3000 SVD 60 G20 TP INS 3.125 RADII

 

3000 VEPW Window Variants

Part NumberDescription
V0003418703000 VEPW 30 X 20 G20 TP BK W/SCRN F300-43424
V000341964ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII
V0003418723000 VEPW 30 X 20 G20 TP INS BK W/SCRN F300-43425
V000341965ASSY IG SASH 3000 VEPW 30 X 20 G20 TP INS 3.125 RADII
V0003418913000 VEPW 36 X 22 G20 TP BK W/SCRN F300-43434
V000341966ASSY SASH 3000 VEPW 36 X 22 G20 TP 3.125 RADII
V0003418923000 VEPW 36 X 22 G20 TP INS BK W/SCRN F300-43433
V000341967ASSY IG SASH 3000 VEPW 36 X 22 G20 TP INS 3.125 RADII

 

IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V371
CANADA RECALL: 2020-285
FR ID: 51-1150

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

7/15/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest RivereBay Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest RivereBay – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 Coachmen Apex, Cedar Creek, Columbus, Flagstaff, Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, Real-Lite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

In certain LipperteBay Components, Inc. 3000 Series frameless windows, there is a potential poor adhesive bond between the hinge extrusion and the latch extrusion to the glass.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the adhesion bond fails where the glass meets the hinge frame, the window glass could potentially detach. If the window glass detaches especially in transit the risk of a crash, property damage, death or injury could occur.

 

WHAT IS FOREST RIVEReBay AND OUR DEALERSHIPS GOING TO DO?

Forest RivereBay is notifying dealerships of the recall. You may have the recall corrected at any Forest RivereBay dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest RivereBay completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy to inspect and/or replace the glass.  The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest RivereBay of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair varies. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Rockwood & Flagstaff
Attn: WARRANTY MANAGER
201 West Elm Street
Millersburg, IN 46543		Cedar Creek
Attn: WARRANTY MANAGER
501 Hawpatch Dr
Topeka, IN 46571
Sunseeker
Attn: WARRANTY MANAGER
55135 CR 1
Elkhart, IN 46514		Coachmen Apex
Attn: WARRANTY MANAGER
423 N. Main St
Middlebury, IN 46540
Palomino
Attn: WARRANTY MANAGER
1047 E M-86
Colon, MI 49040		Columbus
Attn: WARRANTY MANAGER
105 14th Ave
Middlebury, IN 46540

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVEReBay ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest RivereBay Representative listed below:                                                             

CONTACT PHONE
LipperteBay Customer Service(574) 537-8900
Rockwood & Flagstaff Customer Service(574) 642-8943
Cedar Creek Customer Service(260) 593-4000
Sunseeker Customer Service(574) 206-7600
Coachmen Apex, Apex Nano Customer Service(574) 358-0401
Palomino Customer Service(269) 432-3246
Columbus Customer Service(574) 821-1487

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact:For Canadian Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V371		Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-285

 

IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V371
CANADA RECALL: 2020-285
FR ID: 51-1150

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

<<DATE>>

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest RivereBay motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest RivereBay – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020 Coachmen

Apex, Cedar Creek, Columbus, Flagstaff, Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, RealLite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles. Forest RivereBay is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest RivereBay apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest RivereBay.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is:

Apex 1/20/20 – 1/23/20

Cedar Creek 1/21/2020 – 1/30/2020

Columbus 1/21/2020 – 1/29/2020

Flagstaff 1/15/2020 – 1/29/2020

Palomino Hard Side Truck CampereBay 1/10/2020 – 2/6/2020

Palomino 1/17/2020 – 2/5/2020

Real-Lite Truck CampereBay 1/15/2020 – 2/4/2020

Rockwood 1/15/2020 – 1/29/2020

Palomino Soft Side Truck CampereBay 1/21/2020 – 1/27/2020

Sunseeker 1/15/2020 – 1/21/2020

 

DEFECT/NONCOMPLIANCE:

In certain LipperteBay Components, Inc. 3000 Series frameless windows, there is a potential poor adhesive bond between the hinge extrusion and the latch extrusion to the glass.

 

EVALUATION OF RISK:

If the adhesion bond fails where the glass meets the hinge frame, the window glass could potentially detach. If the window glass detaches especially in transit the risk of a crash, property damage, death or injury could occur

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the window inspection and/or replacement can be found on Dealer Connect

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S)
20V3712020-285RC-043-05-00-003487UNIT INSPECTION FOR WINDOWS.5 PER UNIT
  20V371 2020-285RC-043-01-00-003488REPLACEMENT OF GLASS.3 PER WINDOW

 

HELPFUL CONTACT INFORMATION

CONTACT PHONE
LipperteBay Customer Service(574) 537-8900
Rockwood & Flagstaff Customer Service(574) 642-8943
Cedar Creek Customer Service(260) 593-4000
Sunseeker Customer Service(574) 206-7600
Coachmen Apex, Apex Nano Customer Service(574) 358-0401
Palomino Customer Service(269) 432-3246
Columbus Customer Service(574) 821-1487

 

The Recall shall be considered the utmost priority to remedy the 2020 Coachmen Apex, Cedar Creek, Columbus, Flagstaff, Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, Real-Lite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020 Coachmen Apex, Cedar Creek, Columbus, Flagstaff, Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, Real-Lite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles listed under this Recall.

 

If your dealership has already performed the remedy to 2020 Coachmen Apex, Cedar Creek, Columbus, Flagstaff,

Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, Real-Lite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2020 Coachmen Apex, Cedar Creek, Columbus, Flagstaff, Palomino Hard Side Truck CampereBay, Palomino Soft Side Truck CampereBay, Real-Lite Truck CampereBay, Rockwood, and Palomino Travel Trailers. Also in certain 2020 Sunseeker motorhome recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest RivereBay Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest RivereBay and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

8 Affected Products

Vehicles

MAKEMODELYEAR
COACHMENAPEX2020
FOREST RIVEReBayCEDAR CREEK2020
FOREST RIVEReBayCOLUMBUS2020
FOREST RIVEReBayFLAGSTAFF2020
FOREST RIVEReBayPALOMINO2020
FOREST RIVEReBayROCKWOOD2020
FOREST RIVEReBaySUNSEEKER2020
PALOMINOREAL-LITE CAMPEReBay2020

 

10 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V371-3585.pdf 222.801KB

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Recall Acknowledgement

RCAK-20V371-5344.pdf 245.225KB

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Recall 573 Report – Amendment 1

RCLRPT-20V371-9320.PDF 229.443KB

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Defect Notice 573 Report

RCLRPT-20V371-2950.PDF 231.644KB

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Remedy Instructions and TSB

RCRIT-20V371-5429.pdf 997.492KB

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Remedy Instructions and TSB

RCRIT-20V371-1953.pdf 913.268KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V371-5208.PDF 211.137KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V371-8078.PDF 211.239KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V371-5187.PDF 211.321KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V371-2818.pdf 213.188KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V371&docType=RCL

“This site contains affiliate links for which OEMDTC may be compensated”
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