July 20, 2020 NHTSA CAMPAIGN NUMBER: 20V418000
Damaged Circuit Board May Affect Lighting Function
Non-functioning exterior marker lights can increase the risk of a crash.
NHTSA Campaign Number: 20V418
Manufacturer Thor Motor Coach
Components ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Potential Number of Units Affected 1,780
Summary
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Remedy
TMC will notify owners, and Daimler Trucks dealers will replace the PDM, free of charge. This recall is expected to begin September 20, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000196.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-418
Safety Advisory: RC000196
September 2020
IMPORTANT SAFETY RECALL – INTERIM NOTICE
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Daimler Trucks North America LLC (DTNA) that a defect which relates to motor vehicle safety exists in certain Freightliner chassis that were used to manufacture your TMC motorhome. DTNA issued recall FL856 to remedy this defect. To assist DTNA and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
On certain model year 2017-2020 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a FCCC XB and XC chassis, the rear marker, brake lights, or left turn signal lights may cease to function while driving. Brake lights that do not function correctly may not notify motorists of a braking event, which may increase the risk of a crash.
What we will do
This is the first of two notices you will receive regarding the subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. DTNA is currently securing replacement parts. This is no action for you to take at this time.
What we need you to do
You should have received or will be receiving an interim recall notice from DTNA regarding this recall and what you need to do to have your vehicle repaired. If you have questions about this Recall, please contact the DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the DTNA Customer Assistance Center at (800) 385-4357 or the TMC Warranty/Service Department at (877) 855-2867.
If after contacting DTNA or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
Daimler Trucks
North America LLC
September 2020
FL856
Interim Recall Notice
NHTSA #20V-404
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: FCCC Motorhome Chassis Rear PDMs
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2016–2019 Freightliner Custom Chassis X-Line chassis manufactured December 7, 2015, through November 30, 2018, and equipped with a certain Power Distribution Module (PDM).
On certain X-Line multiplexed chassis, the rear marker, brake lights, or left turn signal lights may cease to function while driving. Brake lights that do not function correctly may not notify motorists of a braking event, which may increase the risk of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time.
The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC
November 2020
FL856
Interim Recall Notice
NHTSA #20V-404
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: FCCC Motorhome Chassis Rear PDMs
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2016–2020 Freightliner Custom Chassis X-Line chassis manufactured November 23, 2015, through June 3, 2019, and equipped with a certain Power Distribution Module (PDM).
On certain X-Line multiplexed chassis, the rear marker, brake lights, or left turn signal lights may cease to function while driving. Brake lights that do not function correctly may not notify motorists of a braking event, which may increase the risk of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time.
The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR MOTOR COACH | ARIA | 2017-2020 |
| THOR MOTOR COACH | PALAZZO | 2017-2019 |
| THOR MOTOR COACH | TUSCANY | 2017-2020 |
| THOR MOTOR COACH | TUSCANY XTE | 2017 |
| THOR MOTOR COACH | VENETIAN | 2017-2020 |
10 Associated Documents
Miscellaneous Document-DTNA Interim Owner Notification-INT olFL856-US
RMISC-20V418-4664.pdf 50.724KB
Recall 573 Report – Amendment 1
RCLRPT-20V418-3096.PDF 217.206KB
Recall 573 Report – Amendment 5
RCLRPT-20V418-7271.PDF 218.196KB
Defect Notice 573 Report
RCLRPT-20V418-6941.PDF 217.209KB
Recall Acknowledgement
RCAK-20V418-9148.pdf 244.902KB
Miscellaneous Document-INT olFL856-US2
RMISC-20V418-7615.pdf 49.533KB
Recall 573 Report – Amendment 3
RCLRPT-20V418-9158.PDF 218.03KB
Recall 573 Report – Amendment 2
RCLRPT-20V418-7970.PDF 217.489KB
Recall 573 Report – Amendment 4
RCLRPT-20V418-2366.PDF 218.119KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V418-5143.pdf 119.113KB
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