August 4, 2020 NHTSA CAMPAIGN NUMBER: 20V454000
Possible Reduction in Brake Performance
Reduced brake performance can increase the risk of a crash.
NHTSA Campaign Number: 20V454
Manufacturer Indian
Motorcycle Company
Components SERVICE BRAKES
Potential Number of Units Affected 2,742
Summary
Indian Motorcycle Company (Indian) is recalling certain 2019 Scout and Scout Bobber motorcycles equipped with Anti-Lock Brake Systems (ABS). After the manufacturing process, air may remain trapped within the brake system, possibly reducing brake performance.
Remedy
Indian will notify owners, and dealers will perform a brake fluid bleed of the front and rear ABS to evacuate the air, free of charge. The recall began August 19,2020. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is 1-18-07. This recall is an expansion of NHTSA Recall number 19V-156.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Indian Motorcycle Recalls
SAFETYBULLETIN | ||
| Release Date: June 20, 2018 |
IND | Communication #: I-18-07
Model Year(s): 2017-2019 |
| — Confidential and Proprietary — | ||
VERSION: R03 (August 06, 2020)
**Additional units added to the affected population, all 2019 Scout motorcycles with
ABS are now included. Reference Unit Inquiry or the Bulletin lookup tool to ensure all affected units are identified and repaired per this Safety Bulletin.**
IMPORTANT STOP SALE SAFETY NOTICE!
Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.
| IMPORTANT |
| If you are working with a printed copy, please verify you have the most current version of this document. |
SUBJECT: SCOUT BRAKE BLEED PURPOSE
Indian Motorcycle has determined that some 2017–2019 Scout / Scout Sixty / Scout Bobber models, equipped with Anti-Lock Brakes (ABS), may experience decreased brake performance resulting from the presence of air in the brake circuit. Affected models may have had a small amount of air present in the system, after time, can potentially cause a soft brake lever / pedal feel and a decrease in brake performance.
To correct this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to bleed the front and rear brake circuits by following the instructions later in the bulletin.
AFFECTED MODELS
| MODELYEAR | MODELS | VEHICLE IDENTIFICATION NUMBER RANGE |
| 2017—2019 | Scout | Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs. |
| Scout Sixty | ||
| Scout Bobber |
CUSTOMER NOTIFICATION
Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Bulletin.
WARRANTY CLAIM PARTS INFORMATION
Bulletin parts are excluded from the standard RMA policy and cannot be returned. An Initial Recommended Order Quantity has been provided for this bulletin. Use Quantity Ordered to Date and the Open VIN List from the STOP site to determine an order amount that’s right for your dealership. For more details, refer to University of Polaris training course “Polaris Item Availability and Daily Ordering” and click on “Bulletin Ordering Training”.
| 2017-2019 SCOUT / SCOUT SIXTY / SCOUT BOBBER BRAKE BLEED | |
| Bulletin | I-18-07 |
| Claim Type | SB (Service Bulletin) |
| Labor Allowance | 0.5 hours (30 minutes) |
| Part Number / Description | 2880016 DOT 4 Brake Fluid (12 oz) |
| Parts Availability | Available to order |
| Universityof Polaris Video Training Required | Yes1 |
Indian Motorcycle requires one person from a dealership to be certified before parts ordering mayoccur and one person from a dealership to be certified before warranty claims may be processed.
ACCESSORY LABOR
Indian Motorcycle will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.
For accessory removal and installation up to 30 minutes of labor:
Enter the actual labor time for the removal and installation into the Accessory R&R Min Field on the bulletin claim.
For accessory removal and installation over 30 minutes of labor:
1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic& Polaris ESC or Authorization: Out of Warranty.
2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
3. Enter Indian Motorcycle® I-18-07 in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
4. Enter warranty fail codes 124/191/150.
5. Add part 0000541, quantity 1.
6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
7. Submit the case to Polaris.
BULLETIN CONTACT LIST & SCHEDULING TOOL
A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.
COVERAGE PERIOD
Coverage will begin on June 20 2018. This bulletin has no expiration date.
UNIVERSITY OF POLARIS TRAINING REQUIREMENT
Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com
FEEDBACK FORM
A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. This feedback form is viewable on a mobile device by scanning the QR code or by clicking here if viewing this document electronically.
REPAIR PROCEDURE: TOOLS REQUIRED
- 8mm Wrench
- 8mm Allen Wrench
- Torque Wrench
- Phillips Screwdriver
- Brake Handle Pressure Tester PV-50104
- Commercially available vacuum bleeder
- Commercially available scale (minimum capacity of 50 lbs)
I-18-07: BRAKE BLEED PROCEDURE
| DANGER |
| Brake fluid is poisonous. Keep brake fluid tightly sealed and out of reach of children. |
| WARNING |
| Brake fluid and some types of brake cleaners will damage paint, plastics, and some rubber compounds.
Cover or remove plastic and painted parts before working on the brake system. If brake fluid |
| WARNING |
| The brake system uses glycol–based fluid (DOT 4). Do not use or mix with different types of fluid such as silicone-based (DOT 5) or any petroleum-based fluid. |
| WARNING |
| Do not use brake fluid taken from old, used or unsealed containers. Never reuse brake fluid. Brake fluid can accumulate moisture, reducing its performance. |
| WARNING |
| A soft, spongy feeling in the brake lever and/or brake pedal could indicate a hazardous condition in the brake system. Do not operate the motorcycle until the failure in the brake system is corrected. |
| IMPORTANT |
| Park motorcycle on a lift table with the wheel clamped in wheel vice prior to procedure. |
ABS REAR BRAKE BLEEDING
1. Remove rubber cap from rear caliper bleed screw q and place 8mm box end wrench on the screw.
2. Loosen the rear foot control fastener so the foot control can be rotated.
3. Rotate the foot control toward the front of the unit roughly twenty degrees to aid in removing any possible trapped air within the circuit.
4. Clean and remove reservoir cap on the master cylinder.
5. Fill rear brake fluid reservoir and leave cover off so fluid can be added as it is drawn through the system.
6. Attach a tight-fitting clear hose from the vacuum bleeder to the bleed screw and apply vacuum.
7. Open bleed screw about 1/4 turn.
8. Vacuum bleed approximately four reservoirs worth of fluid through the system.
| IMPORTANT |
| Vacuum bleed until the level in the reservoir has been lowered to the LOW level then refill reservoir. |
| WARNING |
| Do not allow reservoir level to fall below the LOW level or complete system bleeding will be required. |
9. Close bleeder screw and fill the brake fluid reservoir appropriately per the level indications on the sight glass.
10.Torque bleed screw to specification and install the rubber cap.
| TORQUE |
| Caliper Bleeder Screw: 60 in-lbs (6.8 Nm) |
11. Clean the reservoir cover, diaphragm, and reservoir sealing surface. If diaphragm is extended, return it to normal (flat) position. Install diaphragm and cover.
| TORQUE |
| Master Cylinder Cover Fasteners (Rear): 13 in-lbs (1.5 Nm) |
12.If pedal is not firm, repeat bleeding procedure and inspect brake system.
13.If unable to obtain a firm pedal feel after brake system bleeding, contact Technical Service at 1-800-330-9407
14.Reinstall right hand foot support fastener and torque to specification.
| TORQUE |
| Foot Support Fastener: 35 ft-lbs (47 Nm) |
ABS FRONT BRAKE BLEEDING
1. Remove rubber cap from bleeder screw q on front caliper and place 8mm box end wrench on the screw.
2. Clean and remove reservoir cap on the master cylinder w.
3. Fill front brake fluid reservoir and leave cover off so fluid can be added as it is drawn through the system.
4. Attach tight fitting clear hose from vacuum bleeder to bleed screw and apply vacuum.
5. Open bleed screw about 1/4 turn.
6. Vacuum bleed approximately four reservoirs worth of fluid through the system.
| IMPORTANT |
| Vacuum bleed until the level in the reservoir has been lowered to the LOW level then refill reservoir. |
| WARNING |
| Do not allow reservoir level to fall below the LOW level or complete system bleeding will be required. |
7. Close bleeder screw and fill the brake fluid reservoir appropriately per the level indications on the sight glass.
8. Torque bleed screw to specification and install the rubber cap.
| TORQUE |
| Caliper Bleeder Screw: 60 in-lbs (6.8 Nm) |
9. Clean the reservoir cover, diaphragm, and reservoir sealing surface. If diaphragm is extended, return it to normal (flat) position. Install diaphragm and cover.
| TORQUE |
| Master Cylinder Cover Fasteners (Front): 13 in-lbs (1.5 Nm) |
10. If lever is not firm, repeat bleeding procedure and inspect brake system.
11. If lever is not firm after inspection and brake bleeding, contact Technical Service at 1-800-3309407.
BRAKE LEVER RESERVE INSPECTION
| NOTICE |
| Indian Motorcycle has approved two methods to ensure the front brake circuit has been properly bled. Either Method is acceptable. |
1. While seated on the stationary motorcycle, pull the front brake lever with equivalent force necessary to activate the ABS or bring the motorcycle to an abrupt stop (~ 40 lbs. pull force). The brake lever should not contact the grip.
OR, if PV-50104 is available
2. Place grommet of brake handle pressure tester PV50104 q on ball end of front brake lever.
3. Connect a scale (commercially available) w with a minimum of 25 kg / 50 lb capacity to end of tool.
4. Keep tool centered so it does not touch hand grip. Pull on scale connected to tool eyelet.
Brake Lever Reserve Force: 40 lbs (18 kg)
5. Have an assistant verify brake lever does not contact hand grip. Clearance must exist at specified reserve force.
6. If the minimum brake lever reserve force is not met before the lever makes contact with the hand grip, the brake system will need to be re-bled.
7. If the minimum force is unable to be met after the system is inspected and re-bled, contact Technical Service at 1-800-330-9407.
8. Test ride the motorcycle to verify proper brake operation and pedal / lever feel.
9. File Bulletin I-18-07.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle
Recall Campaign: 20V454
Subject: 2017-2019 Indian Scout / Scout 60 /
Scout Bobber
Brake Bleed
PLEASE READ IMMEDIATELY
VIN I-18-07
FIRST NAME LAST NAME
ADDRESS
CITY, ST ZIP
Dear Indian Motorcycle Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Indian
Motorcycle has decided that a defect which relates to motor vehicle safety exists in some 2017-2019 Indian Scout / Scout Sixty / Scout Bobber motorcycles. Our records indicate you have purchased a potentially affected vehicle.
The reason for this recall:
Indian Motorcycle has determined that some 2017-2019 Scout / Scout Sixty / Scout Bobber models, equipped with AntiLock Brakes (ABS), may experience decreased brake performance resulting from the presence of air in the brake circuit. Affected models may have had a small amount of air present in the system, that may cause a soft brake lever / pedal feel and a decrease in brake performance, increasing the risk of a crash.
What Indian Motorcycle and your dealer will do:
Indian Motorcycle will issue a Safety Bulletin to all Indian Motorcycle dealers, instructing them to bleed the front and rear brake circuits. Repairs will be made by any authorized Indian Motorcycle dealers at no cost to you. The repair should take about thirty minutes to complete.
What you should do:
Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the bulletin repair performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer.
Pre-Ride Inspection:
Please perform the following pre-ride brake inspection prior to riding your motorcycle to the dealership:
1. Press down on the rear brake pedal. It should move freely and smoothly. The pedal should feel firm and continue to feel firm until released.
2. Release the pedal. It should return to its rest position quickly when released.
Repeat Pre-Ride Inspection for the front brake lever. Ensure the lever feels firm and that it returns to rest position quickly when released.
If either the front or rear brake fails to perform as stated or travels too far before beginning to engage the brake, contact your Indian Motorcycle dealer to arrange transportation.
If you have questions or if you need more information:
While your Indian Motorcycle dealer is in the best position to answer your questions, if you have any questions that your dealer cannot address, if you are having difficulty obtaining the repair outlined in this letter, or if you need assistance finding an Indian Motorcycle dealer, please visit our website at https://www.indianmotorcycle.com or contact our Indian Motorcycle Consumer Service Department by calling 1-877-204-3697.
If you believe that the dealer or Indian Motorcycle has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
This notice was mailed to you according to our most current registration information. If you no longer own your Indian Motorcycle, please contact your local Indian Motorcycle dealer to have the ownership information changed. The Indian Motorcycle Consumer Service Department cannot change ownership information without identification. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.
Please accept our apologies for any inconvenience this may cause you. Your safety and continued satisfaction with your Indian Motorcycle is our primary concern. Thank you for your prompt attention to this matter.
Sincerely,
Indian Motorcycle Company
2017-2019 Scout Brake Bleed Safety Bulletin FAQ
Version: R03 (August 6th, 2020)
What is the purpose of the I-18-07 Safety Bulletin?
Indian Motorcycle has determined that some 2017– 2019 Scout / Scout Sixty / Scout Bobber models, equipped with Anti-Lock Brakes (ABS), may experience decreased brake performance resulting from the presence of air in the brake circuit. Affected models may have had a small amount of air present in the system, after time, can potentially cause a soft brake lever / pedal feel and a decrease in brake performance. To correct this concern, Indian Motorcycle has released a Safety Bulletin instructing dealers to bleed the front and rear brake circuits.
What make & model years are included in this bulletin?
2017-2019 Scout, Scout 60 and Scout Bobber with ABS.
Why is the impacted population for I-18-07 expanding?
Indian Motorcycle has determined that additional MY19 motorcycles produced outside of the current VIN range have experienced the same concern addressed by I-18-07, and can be addressed with the same solution.
If a vehicle has had the I-18-07 bulletin repair procedure completed, does it need to be done again?
No. The revision of this bulletin is to add new VINs to the impacted population. A single brake bleed procedure resolves the issue addressed in the bulletin. If the repair procedure has been performed on a vehicle that was listed as impacted prior to 8/6/2020, and the soft brake feel was resolved, no further action is required. Utilize Unit Inquiry to verify bulletin completion of individual VINs.
How can a dealer see which units in inventory are impacted by this?
1. Login to the dealer website (DEX).
2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.
NOTE: Unit Inquiry can always be used to check an individual VIN.
Is this a STOP SALE and a STOP RIDE?
This is a STOP SALE until wholegood stock vehicles are updated as needed. This is NOT a STOP RIDE for consumers.
What Dealers CAN Do
1. Can quote new products.
2. Can accept deposits from consumers as a reservation for a future sale.
3. Can utilize PCDX to begin setup and PDI.
4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Polaris has accurate records and can notify the customer if required.
What Dealers CANNOT Do
1. Cannot complete a sale.
2. Cannot deliver newly purchased impacted products to consumers.
3. Cannot allow a consumer to purchase and take an affected product.
4. Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
5. Cannot hold customers’ vehicles in service against their will.
Will Polaris notify consumers?
Yes. Polaris will mail a standard consumer notification letter outlining the nature of this bulletin in the United States and Canada.
Should dealers notify consumers?
Yes. Dealers should follow their standard process for contacting consumers regarding bulletin work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.
Is training required before ordering parts or filing claims for this bulletin?
Yes, one person from the dealership needs to be certified before ordering parts and before warranty claims may be processed. If dealership teams have completed training for I-18-07, no additional training is required.
Why can’t dealers file claims until training is completed?
Dealers must complete the bulletin training on University of Polaris before DEX will allow them to file bulletin claims. This training is critical to ensuring the updates are done correctly.
What parts are required to update the vehicles affected by this bulletin, and will dealers need to order them?
No parts are required beyond brake fluid (2880016). Dealers can order their desired quantity on a daily order.
Will Dealers have all of the appropriate tools to complete this bulletin?
Yes, this repair procedure requires basic shop tools.
Will dealers be paid for performing this update?
Yes. Dealers will be reimbursed for the cost of parts and labor to perform the update.
How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?
The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.
In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:
- Completed PCDX Customer Information and Customer Delivery form
- Sales invoices: Paper & DMS
- Copies of form of payment document or payment check
- Copies of purchaser’s identification
- Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
- The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.
* Warranty Registrations that are received and processed by Polaris more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.
If you have questions that are not addressed in this document or in the bulletin, contact Polaris Service through Ask Polaris or by phone at 800-330-9407.
TIMING: Release on 8/6/20
SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle BODY:
Dear Indian Motorcycle Customer,
Our records indicate that you are the owner of a motorcycle affected by Safety Recall I-18-07 announced on June 20th, 2018.
Indian Motorcycle has determined that some 2017-2019 Scout / Scout Sixty / Scout Bobber models, equipped with Anti-Lock Brakes (ABS), may experience decreased brake performance resulting from the presence of air in the brake circuit. A letter will arrive at your address by postal mail that provides more information about the update and what you should do next.
Visit our On Road Safety Recall page to verify if your Indian Motorcycle is impacted by this recall. Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.
Pre-Ride Inspection:
Please perform the following pre-ride brake inspection prior to riding your motorcycle to the dealership:
1. Press down on the rear brake pedal. It should move freely and smoothly. The pedal should feel firm and continue to feel firm until released.
2. Release the pedal. It should return to its rest position quickly when released. Repeat Pre-Ride Inspection for the front brake lever. Ensure the lever feels firm and that it returns to rest position quickly when released.
If either the rear brake or rear brake fails to perform as stated or travels too far before beginning to engage the brake, contact your Indian Motorcycle dealer to arrange transportation.
While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.
Sincerely,
The Customer Service Team
2 Affected Products
Vehicles
12 Associated Documents
Recall Quarterly Report #4, 2021-2
RCLQRT-20V454-4656.PDF 211.437KB
Recall 573 Report – Amendment 2
RCLRPT-20V454-3833.PDF 214.125KB
Recall 573 Report – Amendment 1
RCLRPT-20V454-3725.PDF 214.019KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V454-7682.PDF 211.137KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V454-4711.pdf 134.285KB
Recall Acknowledgement
RCAK-20V454-8156.pdf 245.195KB
Defect Notice 573 Report
RCLRPT-20V454-8910.PDF 213.994KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V454-2992.PDF 211.323KB
Manufacturer Notices(to Dealers,etc)- Consumer Email
Recall Quarterly Report #2, 2020-4
RCLQRT-20V454-8288.PDF 211.24KB
Miscellaneous Document – 2017-2019 Scout Brake Bleed Safety Bulletin FAQ
RMISC-20V454-2498.pdf 180.424KB
Manufacturer Notices(to Dealers,etc)- Safety Bulletin
RCMN-20V454-0145.pdf 2669.537KB
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