20-384 – Federal Indentification Tag Incorrect/Part 567 – 2021 Keystone Outback Travel Trailers

August 19, 2020 NHTSA CAMPAIGN NUMBER: 20V491000

Federal Indentification Tag Incorrect/Part 567

The incorrect label may lead to unintentionally underinflating the tires, possibly causing their failure, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V491

Manufacturer Keystone RV Company

Components TIRES, EQUIPMENT

Potential Number of Units Affected 27

 

Summary

Keystone RV Company (Keystone) is recalling certain 2021 Outback travel trailers. The Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

 

Remedy

Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began August 25, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-384.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall: 20V-491

Safety Advisory: 20-384

August 25, 2020

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Outback Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 65 PSI. The correct tire pressure is 80 PSI. An incorrect label may lead to unintentionally underinflating the tires, increasing the risk of a crash.

 

What we will do

We have enclosed the corrected tags to remedy the situation.

 

What we need you to do

At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) Installation will take approximately ½ hour. If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

KEYSTONE RV COMPANY

Rick Deisler

Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall: US: 20V-491

Safety Advisory: 20-384

August 24, 2020

 

SAFETY ADVISORY 20-384

«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State»  «Zip»
«Country»

 

Dear «Dealer_name»,

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Outback Travel Trailers. As a result, Keystone RV is conducting a safety recall.

 

Reason for this recall

It has been decided that the vehicles fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 65 PSI. The correct tire pressure is 80 PSI. An incorrect label may lead to unintentionally underinflating the tires, increasing the risk of a crash. The vehicles included in the recall are:

2021 Outback Travel Trailers, Models 301UBH, 302UBH

Serial Number Range: MB450132 – MB450863

 

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:

«VIN1» «VIN2» «VIN3»

—  Serial numbers with ‘*’ have been retail sold  —

By signing for and receiving the replacement Federal Sticker, you acknowledge that you will install the new Federal Sticker over the existing Federal Sticker on only the above described recreational vehicle.

NOTICE: The Federal Sticker may not be used for any purpose other than to affix it to the described Keystone recreational vehicle.  If the sticker is used for any other purpose whatsoever, the dealership could be responsible for all consequences of such misuse and all associated penalties, fines, and judgments that may be imposed under any applicable federal laws, rules, and regulations.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence, please contact:

Keystone RV Customer Service 1-866-273-1456

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
KEYSTONE	OUTBACK	2021

 

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10 Associated Documents

Recall Quarterly Report #3, 2021-1

RCLQRT-20V491-9950.PDF 211.311KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V491-7947.PDF 211.232KB

 

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Remedy Instructions and TSB

RCRIT-20V491-6372.pdf 97.671KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V491-6928.PDF 211.417KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V491-6086.PDF 211.127KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V491-0574.pdf 97.671KB

 

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DEFECT NOTICE 573 Report

RCLRPT-20V491-3966.PDF 214.809KB

 

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Recall Acknowledgement

RCAK-20V491-8511.pdf 244.785KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V491-1986.pdf 93.574KB

 

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V491-8767.PDF 211.525KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V491&docType=RCL

 

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Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API

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