CR4963 – Power Steering Pipes May Separate – 2020 Nova Bus LFS Transit Buses

SEOCONTENT-STARTNQF705003 VERSION 3
LEVEL DESCRIPTION
DIRECT CHARGES
TIME
LABOUR MATERIAL
1 Inspection of pipes N81042-01 & N81043-01 Nova Bus – 1 h
2 Replacement of 1 or 2 pipes Nova Bus Nova Bus 10.5 h
SUBJECT: Power Steering
JUSTIFICATION: Certain power steering pipes may separate at the connection joint. This may cause a
power steering assist lost and power steering fluid spillage from the ceiling in the cabin.
REVISION HISTORY
REV. DATE CHANGE DESCRIPTION WRITTEN BY
NR 2021MR23 Initial release Annie St-Jacques
DISPOSAL OF PARTS
REMOVED PARTS ARE:
DISCARDED
* RETAINED * Dispose of the unused parts and the defective parts in
accordance with local environmental standards in effect.
Yes –
APPROVED BY:
APPLICATION DEADLINE: NA
CLAIM REFERENCE NUMBER: SR-4963
REFERENCE: Nova Bus Manuals
SECTION: 09: Engine and Cooling
RS NO: MQR 7621-2169
EFFECTIVE IN PROD.: N/A
TC RECALL NO: 2021-057
NHTSA RECALL NO: 20V568
MATERIAL LIST ON PAGE 2
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NQF705003 VERSION 3
MATERIAL
QTY PART NO REV. DESCRIPTION REPLACES PART N°
LEVEL 1
– – – – –
LEVEL 2
1 N85023 A INSULATION PIPE 7/8″I.D. SLIT –
1 N64786 A INSULATION PIPE 1-5/8″I.D.SLIT –
2 N43011 A BOLT M6X60 YZ TRIV 96H 8.8 –
2 N20996 X WASHER FLAT SUPOVS M6 SS –
2 N17904 X WASHER LCK CURV M6 YZ TRIV 96H –
1 N80788 B SUPPORT WOOD BLOCK UPPER –
1 N81042-01 PIPE HYDRAULIC ASSY SUPPLY P/S –
5 G5007996 CABLE TIE (0657558) –
1 N81043-01 PIPE HYDRAULIC ASSY SUPPLY P/S –
1 N20397 C
SIKAFLEX 221 WHITE (310ml)
(1 container of 310ml per vehicle)
–
2 N21720 A
FIRESTOP (810ml)
(2 containers of 810ml per vehicle)
–
13 N37749 B DUAL CLAMP TIE –
Materials will be available within 47 days once your order has been placed. To order, please
contact Prevost Parts by phone at 1‑800‑771‑6682, by fax at 1‑888‑668‑2555 or by email at
prevostparts.commandes@volvo.com. Specify document number, quantity of parts required and shipping address.
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NQF705003 VERSION 3
CLIENT ORDER
ROAD NUMBER VIN (2NVY/4RKY…)
QTY
FROM TO FROM TO
Academy Busline – New Jersey LC95 — — L82J2L9777559 L82J9L9777560 2
Brampton Ontario LD18 2007 2007 L82J5L3752614 L82J5L3752614 1
Houston Texas – Metro LC92 2502 2507 L82J8L9777585 L82J3L9777590 6
Houston Texas – Metro LC92 2509 2509 L82J8L9777592 L82J3L9777592 1
Houston Texas – Metro LC92 2511 2513 L82J8L9777594 L82J3L9777596 3
San Antonio Texas LC70 801 806 L82K3L9777577 L82K3L9777584 6
San Antonio Texas LD11 726 738 L82K1L9777562 L82K8L9777574 13
San Antonio Texas LD12 988 989 L82KXL9777575 L82K1L9777576 2
San Juan Puerto Rico LD01 2020-01 2020-01 L82J0L9777561 L82J0L9777561 1
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PROCEDURE
LEVEL 1
HYDRAULIC PIPES INSPECTION
1.1. Park the vehicle on a level surface with the transmission on neutral.
1.2. Apply the parking brake and set the master control switch to the stop position.
1.3. Locate hydraulics pipes N81042-01 and N81043-01 (Figure 1).
WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES.
N81042-01
N81043-01
Figure 1 – Hydraulic Pipes N81042-01 & N81043-01
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1.5. According to the inspection result, if 1 or 2 pipe have to be replaced, order replacement parts and proceed
with procedure in LEVEL 2.
1.6. If the pipe does not need be replaced: this service document is completed. The vehicle can return in service.
1.4. On both pipes N81042-01 and N81043-01 search for manufacturers label:
a. If the label looks like the label shown in Figure 2, the pipe does NOT have to be replaced.
b. If the label looks like the label shown in Figure 3, the pipe must be replaced.
c. If no label is visible, the pipe must be replaced.
Figure 2 – Example of Label – DO NOT REPLACE PIPE Figure 3 – Example of Label – REPLACE
PIPE
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LEVEL 2
MATERIAL
For the replacement of pipe N81042-01
MATERIAL
QTY PART NO REV. DESCRIPTION
5 G5007996 CABLE TIE (0657558)
1 N81043-01 PIPE HYDRAULIC ASSY SUPPLY P/S
10 N37749 B DUAL CLAMP TIE
MATERIAL
QTY PART NO REV. DESCRIPTION
1 N85023 A INSULATION PIPE 7/8″I.D. SLIT
1 N64786 A INSULATION PIPE 1-5/8″I.D.SLIT
2 N43011 A BOLT M6X60 YZ TRIV 96H 8.8
2 N20996 X WASHER FLAT SUPOVS M6 SS
2 N17904 X WASHER LCK CURV M6 YZ TRIV 96H
1 N80788 B SUPPORT WOOD BLOCK UPPER
1 N81042-01 PIPE HYDRAULIC ASSY SUPPLY P/S
1 N20397 C
SIKAFLEX 221 WHITE (310ml)
(1 container of 310ml per vehicle)
2 N21720 A
FIRESTOP (810ml)
(2 containers of 810ml per vehicle)
3 N37749 B DUAL CLAMP TIE
For the replacement of pipe N81043-01
PROCEDURE TO APPLY
STEP TO DO Replacement of
N81042-01
Replacement of
N81043-01
Replacement of
N81042-01 & N81043-01
2.1 Drain Fluids x x x
2.2 Replace N81042-01 x x
2.3 Replace N81043-01 x x
2.4 Fill Fluids x x x
2.5 Closing x x x
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Refer to the maintenance manual, section 09: Engine and Cooling, for the HYDRAULIC OIL DRAIN
PROCEDURE.
NOTE
Refer to the maintenance manual, section 09: Engine and Cooling, for the ENGINE COOLANT
DRAIN PROCEDURE.
NOTE
2.1.5. If REPLACING N81042-01. Drain the engine coolant (do not drain the cabin coolant).
NOTE
Unless otherwise specified, retain removed hardware during procedure for later reinstallation.
2.2. REPLACE PIPE N81042-01
2.1. DRAIN FLUID
2.1.1. Park the vehicle on a level surface with the transmission on neutral.
2.1.2. Apply the parking brake and set the master control switch to the stop position.
2.1.3. Set the battery disconnect switch in the battery compartment to the off position and lock out the switch.
2.1.4. Drain the hydraulic oil.
GET ACCESS
2.2.1. Inside the vehicle, to access and be able to remove the pipe N81042-01, remove the following components
(see Figure 4):
a. The two rear access panels, streetside and curbside.
b. The two rear fluorescent lights, streetside and curbside.
c. The two rear ceiling rails streetside and curbside. Depending on your configuration, it may be required
to remove stanchions, stanchion cups or grabrails.
d. The rear ceiling panel. Depending on your configuration, it may be required to remove the escape
hatch trim.
e. The tunnel.
NOTE
Your configuration may differ
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Rear ceiling rails
(both sides)
Rear ceiling panel Escape hatch trim
Access panels
(both sides)
Tunnel
Fluorescent lights
(both sides)
2.2.2. Outside the vehicle, to access and be able to remove the pipe N81042-01, remove the following components
(Figure 5):
a. The radiator canopy and grills.
b. The rear roof fairing panel, street side.
c. The lateral air-intake panel.
Radiator canopy
and grills
Rear roof fairing
panel
Lateral air-intake
panel
Figure 4 – Components to Remove Inside Passenger Compartment to Access N81042-01
Figure 5 – Components to Remove Outside the vehicle to Access N81042-01
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2.2.3. In order to be able to pull out the pipe N81042-01:
a. In radiator compartment, loosen the two clamps with Belleville washers on the large blue cooling
hose and slide down onto the black pipe (Figure 6.a) (attn: coolant may spill). Loosen the clamp
with Belleville washers on the small blue cooling hose and remove from the pipe (Figure 6.b) (attn:
coolant may spill).
b. Move away Charge Air Cooler pipe from structure by remove the 2 nuts holding the pipe mount to
the structure (Figure 7).
Figure 6 – Cooling Hoses to Disassemble
Figure 7 – Remove 2 Nuts Holding CAC Pipe to the Structure
CAC pipe 2 nuts
b
a
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c. Finally, on the right side of the vehicle, remove the P-clamp to free the cooling pipe (Figure 8).
P-clamp
Fire barrier upper
block
Figure 8 – Remove P-clamp Holding Cooling Pipe
Figure 9 – Fire Barrier Upper Block Location in Radiator Compartment
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b. Remove the upper block by removing the 2 bolts, 2 lock washer and 2 flat washers (Figure 11). The
block will be hard to remove and may break. Discard block and hardware.
2 bolts, 2 lock washers and
2 flat washers
2 weld nuts
Radiator side Passenger side
Figure 10 – Fire Barrier Upper Block Location in the Passenger Compartment
Figure 11 – Remove Upper Block
FIRE BARRIER OPENING
2.2.4. In order to pull out N81042-01, an opening must be done in the fire barrier. Locate the fire barrier between
the radiator compartment (Figure 9) and the cabin (Figure 10).
a. The barrier is sealed on both sides and made of 2 blocks. Access the upper block by removing/
cutting the Fire Stop sealant on the radiator side and the white Sikaflex sealant on the cabin side.
Be careful not to damage any hoses, pipes or electrical components.
Pipe Upper block Lower block
N81042-01
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b. In the cabin, if needed, remove insulation on pipe and unscrew the 2 fittings at both ends of pipe
N8142-01 and remove from the vehicle (hydraulic oil may spill). Discard the removed pipe.
c. Install the new pipe N81042-01 and torque at the torque value of 48 ft-lb (65 N∙m).
PIPE N81042-01 REPLACEMENT
2.2.5. Replace the pipe N81042-01:
a. In the radiator compartment, cut the 3 dual clamp ties to free the pipe N81042-01 (Figure 12).
Pipe N81042-01 Dual clamp ties
d. Reinstall new insulation N85023 / N64786 over pipes.
e. Secure the new pipe N81042-01 in the radiator compartment with 3 new dual clamp ties N37749
(refer to Figure 12).
FIRE BARRIER CLOSING
2.2.6. To properly seal the fire barrier, ensure that all surfaces are clean and free of dust or debris on both sides
and follow the procedure:
a. On the side of the radiator compartment, put the pipes, hoses and cables back in place on the
lower wood block and apply white sealant SikaFlex 221 N20397 on top of the block and around and
between each pipe, hose or electrical cable. Be sure to fill every gap (Figure 13).
Refer to the maintenance manual, section 99: General Practices, for ORS-TYPE FITTING
INSTALLATION.
NOTE
Figure 12 – Remove 3 Dual Clamp Ties
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b. Apply also white sealant SikaFlex 221 on stainless steel plate where the upper block will sit
(See green area in Figure 13).
c. Install the new upper block N80788 with 2 new bolts N43011, 2 new lock washers N17904 and 2
new flat washers N20996 (refer to Figure 11). Use a pry bar (or similar tool) between the superior
block and the structure to help properly sit the upper block on top of the lower block and be able to
insert the bolts into the stainless steel plate weld nuts (Figure 14). Tighten bolts.
Figure 13 – Apply White Sealant SikaFlex 221
Figure 14 – Force the seat on the inferior block with a pry bar and tighten bolts
Pry bar
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d. Verify the application of the sealant between the wood blocks, around pipes, hoses and electrical
cables. Add white sealant SikaFlex 221 if necessary (Figure 15).
e. Inside the cabin, cover blocks, bolts and weld nuts with white sealant SikaFlex 221 (Figure 16).
Smooth the surface.
Figure 15 – Verify the Sealant Application
Figure 16 – Cover Blocks with White Sealant SikaFlex 221
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f. In the radiator compartment, cover blocks, bolts and washers with sealant Fire Stop N21720 (Figure 17).
Be sure to apply around and between pipes, hoses and electrical cables. Smooth the surface.
REINSTALLATION
2.2.7. Reinstall cooling pipes and CAC pipe:
a. On the right side of the vehicle, install the P-clamp removed in step 2.2.3.c to secure the cooling pipe.
b. In the radiator compartment, install the 2 nuts removed in step 2.2.3.b to secure the Charger Air
Cooler pipe to the structure. Torque at the torque value of 24.4 ±1.5 ft-lb (33 ±2 N∙m).
c. Install the 2 blues cooling hoses removed in step 2.2.3.a with the 3 clamps with Belleville washers.
Refer to the maintenance manual, section 99: General Practices, for CLAMP WITH BELLEVILLE
WASHERS INSTALLATION.
NOTE
Figure 17 – Cover Blocks with Fire Stop Sealant
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Rear left side
panel
Rear left corner
panel
Radiator canopy
and grills
2.3. REPLACE PIPE N81043-01
NOTE
Unless otherwise specified, retain removed hardware during procedure for later reinstallation.
Figure 18 – Components to Remove to Access Pipe N81043-01
2.3.1. Outside the vehicle, to access pipe N81043-01, remove the following components (see Figure 18):
a. The radiator canopy and grills.
b. The rear left side panel.
c. The rear left corner panel.
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2.3.2. Remove the 2 P-clamps securing the pipe N81043-01 (Figure 19).
Refer to the maintenance manual, section 99: General Practices, for ORS-TYPE FITTING
INSTALLATION.
NOTE
Pipe N81043-01
2.3.3. Replace the pipe N81043-01:
a. Cut any cable ties or dual cable ties securing surge tank hoses on pipe N81043-01. Note their
position for reinstallation.
b. Unscrew the 2 fittings at both ends of pipe N8143-01 and remove from the vehicle (hydraulic oil
may spill). Discard the removed pipe.
c. Install the new pipe N81043-01 and torque at the torque value of 48 ft-lb (65 N∙m).
d. Install P-clamps removed in step 2.3.2.
e. Secure surge tank hoses on the new pipe N81043-01 with 10 new dual clamp ties N37749 replacing
the ones removed in step 2.3.3.a. Use also cable ties G5007996 as needed.
Figure 19 – Remove P-clamps to Free Pipe N81043-01
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2.4. FILL FLUIDS
2.4.1. Fill the engine coolant if it was drained at step 2.1.5.
Refer to the maintenance manual, section 09: Engine and Cooling, for ENGINE COOLANT FILLING
PROCEDURE.
NOTE
Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL FILLING
PRECEDURE.
NOTE
2.4.2. Fill the hydraulic oil.
2.4.3. Start the engine and check for engine coolant or hydraulic oil leaks.
2.4.4. Stop the engine.
2.5. CLOSING
2.5.1. Depending on your situation, close the inside and/or the outside of the vehicle by installing all removed
components in:
a. step 2.2.1
b. step 2.2.2
c. step 2.3.1.
2.5.2. The vehicle can return in service.
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NQF705003 VERSION 3
LEVEL DESCRIPTION
DIRECT CHARGES
TIME
LABOUR MATERIAL
1 Inspection of pipe N81043-01 Nova Bus – 15 min
2 Replacement of pipe N81043-01 Nova Bus Nova Bus 1.5 h
SUBJECT: Power Steering
JUSTIFICATION: A power steering pipe may separate at the connection joint. This may cause a power
steering assist lost.
REVISION HISTORY
REV. DATE CHANGE DESCRIPTION WRITTEN BY
NR 2021MR23 Initial release Annie St-Jacques
DISPOSAL OF PARTS
REMOVED PARTS ARE:
DISCARDED
* RETAINED * Dispose of the unused parts and the defective parts in
accordance with local environmental standards in effect.
Yes –
APPROVED BY:
APPLICATION DEADLINE: NA
CLAIM REFERENCE NUMBER: SR-4974
REFERENCE: Nova Bus Manuals
SECTION: 09: Engine and Cooling
RS NO: MQR 7621-2169
EFFECTIVE IN PROD.: N/A
TC RECALL NO: 2021-057
NHTSA RECALL NO: 20V568
MATERIAL
QTY PART NO REV. DESCRIPTION REPLACES PART N°
LEVEL 1
– – – – –
LEVEL 2
5 G5007996 CABLE TIE (0657558) –
1 N81043-01 PIPE HYDRAULIC ASSY SUPPLY P/S –
10 N37749 B DUAL CLAMP TIE –
Materials will be available within 46 days once your order has been placed. To order, please
contact Prevost Parts by phone at 1‑800‑771‑6682, by fax at 1‑888‑668‑2555 or by email at
prevostparts.commandes@volvo.com. Specify document number, quantity of parts required and shipping address.
CR4974E
PAGE 1 OF 7
RECALL CAMPAIGN
NQF705003 VERSION 3
CLIENT ORDER
ROAD NUMBER VIN (2NVY/4RKY…)
QTY
FROM TO FROM TO
Houston Texas – Metro LC92 2508 2508 L82J8L9777591 L82J3L9777591 1
Houston Texas – Metro LC92 2515 2523 L82J8L9777598 L82J3L9777607 9
Houston Texas – Metro LC92 2525 2531 L82J8L9777609 L82J3L9777615 7
Maryland Transit Authority – MTA LC27 20002 20010 L82JXL9777602 L82J4L9777638 9
Maryland Transit Authority – MTA LC27 20015 20015 L82JXL9777643 L82J4L9777643 1
Maryland Transit Authority – MTA LC27 20017 20017 L82JXL9777645 L82J4L9777645 1
Maryland Transit Authority – MTA LC27 20020 20021 L82JXL9777648 L82J4L9777649 2
Maryland Transit Authority – MTA LC27 20023 20023 L82JXL9777651 L82J4L9777651 1
Maryland Transit Authority – MTA LC27 20025 20026 L82JXL9777653 L82J4L9777654 2
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PROCEDURE
LEVEL 1
PIPES INSPECTION
1.1. Park the vehicle on a level surface with the transmission on neutral.
1.2. Apply the parking brake and set the master control switch to the stop position.
1.3. Locate hydraulic pipe N81043-01 (Figure 1).
WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES.
N81043-01
Figure 1 – Hydraulic Pipe N81043-01
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1.5. According to the inspection result, if the pipe must be replaced, order replacement parts and proceed with
procedure in LEVEL 2.
1.6. If the pipe does not need be replaced: this service document is completed. The vehicle can return in service.
1.4. On pipe N81043-01 search for manufacturers label:
a. If the label looks like the label shown in Figure 2, the pipe does NOT have to be replaced.
b. If the label looks like the label shown in Figure 3, the pipe must be replaced.
c. If no label is visible, the pipe must be replaced.
Figure 2 – Example of Label – DO NOT REPLACE PIPE Figure 3 – Example of Label –
REPLACE PIPE
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Refer to the maintenance manual, section 09: Engine and Cooling, for the HYDRAULIC OIL DRAIN
PROCEDURE.
NOTE
NOTE
Unless otherwise specified, retain removed hardware during procedure for later reinstallation.
PIPE N81043-01 REPLACEMENT
DRAIN FLUID
2.1. Park the vehicle on a level surface with the transmission on neutral.
2.2. Apply the parking brake and set the master control switch to the stop position.
2.3. Set the battery disconnect switch in the battery compartment to the off position and lock out the switch.
2.4. Drain the hydraulic oil.
NOTE
Your configuration may differ
LEVEL 2
PROCEDURE
2.5. Outside the vehicle, to access pipe N81043-01, remove the following components (see Figure 4):
a. The radiator canopy and grills.
b. The rear side panel, curbside.
c. The lamp support, curbside.
2.6. Remove the 2 P-clamps securing the pipe N81043-01 (see Figure 5).
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Rear side panel –
Curbside
Lamp support –
Curbside
Radiator canopy
and grills
Pipe N81043-01
Figure 4 – Components to Remove to Access Pipe N81043-01
Figure 5 – Remove P-Clamps to Free Pipe N81043-01
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2.7. To remove the pipe N81043-01, cut any cable ties or dual cable ties securing surge tank hoses on pipe
N81043-01. Note their position for reinstallation.
2.8. Unscrew the 2 fittings at both ends of pipe N8143-01 and remove from the vehicle (hydraulic oil may spill).
Discard the removed pipe.
2.9. Install the new pipe N81043-01 and torque at the torque value of 48 ft-lb (65 N∙m).
Refer to the maintenance manual, section 99: General Practices, for ORS-TYPE FITTING INSTALLATION.
NOTE
2.10. Install P-clamps removed in step 2.6.
2.11. Secure surge tank hoses to the new pipe N81043-01 with 10 new dual clamp ties N37749 replacing the ones
removed in step 2.7. Use also cable ties G5007996 as needed.
FILL FLUIDS
2.12. Fill the hydraulic oil.
Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL FILLING
PRECEDURE.
NOTE
2.13. Start the engine and check for hydraulic oil leaks.
2.14. Stop the engine.
CLOSING
2.15. Close the outside by installing all removed components in step 2.5.
2.16. The vehicle can return in service.
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260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
Nova Bus, a division Prevost Car (US) Inc.
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
Mr. Joe Customer
Bus Transit co
260, Banker Road
Plattsburgh, NY, 12901
Saint-Eustache, March 24, 2021
This Notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Nova Bus has decided that a defect which relates to motor vehicle safety exists in certain Nova Bus LFS
Model Year 2020 manufactured from March 2nd, 2020 to September 11, 2020 with a certain power
steering pipes configuration from a specific supplier.
Nova Bus have voluntary filed the vehicle recall 20V568 and will issue a recall campaign service document
CR4974 to address this situation.
Certain power steering pipes from the rear engine bay to the front gear box may separate at the
connection joint on the affected vehicles. This may cause a power steering assist lost and power steering
fluid spillage from the ceiling in the passenger compartment. Under certain conditions, this may increase
the risk of crash and/or increase the risk of a passenger injury. Nova Bus has not received any report of
injury or death associated with this defect. Therefore we consider this as a proactive measure to protect
the public from the potential risk associated with this defect.
Nova Bus will release a service document explaining the remedy program. This document will be available
to you on our web site at https://www.novabus.com/on-line-services.html. The necessary replacement
parts are available via the Prevost Parts distribution network. Nova Bus will assume the parts and labour
costs according to the warranty claim policies in effect. The vehicle can be remedied starting from May
12, 2021 (according to Prevost Parts kit availability). The inspection should take approximately 15
minutes and if required, the repairs should take approximately 10 hours to complete.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance
pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement
applies to both initial and follow-up notifications.
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
After contacting your customer support manager, if you are still not able to have the safety defect
remedied without charge and within reasonable time, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or
call the toll-free Vehicle Safety Hotline 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a
problem associated with this defect. Submit copies of all documentation supporting your claim according
to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in
this mailing under the heading “Annex B”.
If you have any questions regarding the requirements of this campaign, please contact your customer
support manager.
Sincerely,
Guy French
Vice-President General Manager Services
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
ANNEX A –
Make Model Model Year Road No. VIN
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
ANNEX B –
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a safety recall campaign and the owner (claimant) has the problem corrected
at their own expense prior to receiving notification of the recall, Nova Bus will reimburse the claimant for the
reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect
as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one
year prior to the release of the recall (notification to the government) and no later than 10 days after
the last mailing of the initial customer notification letter pertaining to the recall. The following
information is required for your claim to be processed. Please print legibly.
Date: ________________ Recall #: ____________ 17 digit VIN: ________________________
Owner’s Name: ____________________________ Own/Lease (circle one)
Address: __________________________________ Date of Repair: ______________________
City, State, Zip: _____________________________ Amount Requested: ___________________
Phone #: __________________________________ Email: ____________________________
All claims MUST be accompanied by accurate and complete documentation (the invoice/receipt must
provide the VIN, date of repairs, total amount paid and include a breakdown of the parts, labor, and other costs.
Costs associated with the recall repair must be highlighted or circled on the invoice).
I CERTIFY THAT I PAID FOR REPAIRS THAT CORRECTED THE SAFETY DEFECT AS STATED IN THE RECALL LETTER
PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE
REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY
KNOWLEDGE.
Claimant Witnessed by (required)
_________________________ ________________________________________________
Authorized Signature and Date Notary Signature and Date Affix Notary Stamp
Contact Information
Submit copies of all documentation supporting your claim to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing. Nova Bus is not responsible for claims submitted to the wrong address.
Nova Bus will consider all claims, but may deny a claim, in whole or in part, for any of the following reasons:
 Fraudulent claim or vehicle not part of recall
 Incomplete application or support documentation
 The repair did not address the safety defect or non-compliance that led to the recall, or the repair was not of the
same type (repair, replacement) as the recall remedy.
This process is NOT intended to handle accident or property damage claims. Claims of that nature
MUST be directed to our legal department at 35, Gagnon Blvd, Sainte-Claire (QC), Canada, G0R 2V0.

*********************************************************************************************************************

260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
Nova Bus, a division Prevost Car (US) Inc.
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
M. Joe Customer
Bus transit co
260, Banker Road
Plattsburgh, NY, 12901
Saint-Eustache, October 7th 2020
This Notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Nova Bus has decided that a defect which relates to motor vehicle safety exists in certain Nova Bus LFS
Model Year 2020 manufactured from March 2nd, 2020 to September 11, 2020 with a certain power
steering pipes configuration from a specific supplier.
Nova Bus have voluntary filed the vehicle recall 20V568 and will issue a recall campaign service document
CR4963E to address this situation.
Certain power steering pipes from the rear engine bay to the front gear box may separate at the
connection joint on the affected vehicles. This may cause a power steering assist lost and power steering
fluid spillage from the ceiling in the passenger compartment. Under certain conditions, this may increase
the risk of crash and/or increase the risk of a passenger injury. Nova Bus has not received any report of
injury or death associated with this defect. Therefore we consider this as a proactive measure to protect
the public from the potential risk associated with this defect.
Nova Bus will release a service document explaining the remedy program. This document will be available
to you on our web site at https://www.novabus.com/on-line-services.html. The necessary replacement
parts are available via the Prevost Parts distribution network. Nova Bus will assume the parts and labour
costs according to the warranty claim policies in effect. The vehicle can be remedied starting from
November 18th 2020 (according to Prevost Parts kit availability). The inspection should take
approximately 15 minutes and if required, the repairs should take approximately 10 hours to complete.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance
pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement
applies to both initial and follow-up notifications.
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
After contacting your customer support manager, if you are still not able to have the safety defect
remedied without charge and within reasonable time, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or
call the toll-free Vehicle Safety Hotline 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a
problem associated with this defect. Submit copies of all documentation supporting your claim according
to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in
this mailing under the heading “Annex B”.
If you have any questions regarding the requirements of this campaign, please contact your customer
support manager.
Sincerely,
Guy French
Vice-President General Manager Services
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
ANNEX A –
Make – Model – Model Year – Road# – VIN
260 Banker Rd, Plattsburgh, NY, USA 12901 | Tel.: 1 800 350-6682 | Fax: 450 974-3001 | novabus.com
ANNEX B –
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a safety recall campaign and the owner (claimant) has the problem corrected
at their own expense prior to receiving notification of the recall, Nova Bus will reimburse the claimant for the
reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect
as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one
year prior to the release of the recall (notification to the government) and no later than 10 days after
the last mailing of the initial customer notification letter pertaining to the recall. The following
information is required for your claim to be processed. Please print legibly.
Date: ________________ Recall #: ____________ 17 digit VIN: ________________________
Owner’s Name: ____________________________ Own/Lease (circle one)
Address: __________________________________ Date of Repair: ______________________
City, State, Zip: _____________________________ Amount Requested: ___________________
Phone #: __________________________________ Email: ____________________________
All claims MUST be accompanied by accurate and complete documentation (the invoice/receipt must
provide the VIN, date of repairs, total amount paid and include a breakdown of the parts, labor, and other costs.
Costs associated with the recall repair must be highlighted or circled on the invoice).
I CERTIFY THAT I PAID FOR REPAIRS THAT CORRECTED THE SAFETY DEFECT AS STATED IN THE RECALL LETTER
PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE
REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY
KNOWLEDGE.
Claimant Witnessed by (required)
_________________________ ________________________________________________
Authorized Signature and Date Notary Signature and Date Affix Notary Stamp
Contact Information
Submit copies of all documentation supporting your claim to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing. Nova Bus is not responsible for claims submitted to the wrong address.
Nova Bus will consider all claims, but may deny a claim, in whole or in part, for any of the following reasons:
 Fraudulent claim or vehicle not part of recall
 Incomplete application or support documentation
 The repair did not address the safety defect or non-compliance that led to the recall, or the repair was not of the
same type (repair, replacement) as the recall remedy.
This process is NOT intended to handle accident or property damage claims. Claims of that nature
MUST be directed to our legal department at 35, Gagnon Blvd, Sainte-Claire (QC), Canada, G0R 2V0.

SEOCONTENT-END