Shifter Cable May Disconnect from Transmission – 2015-2019 Utilimaster Ram ProMaster

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December 2020
HU4141bU1t-A
A Shyft Group Brand
603 Earthway Blvd., Bristol, IN 46507 IP: 800.582.3454
UTILIMASTER.COM
This notice applies to the vehicle identification number in the label below.
13C6UR~
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
You may have been previously been notified by Chrysler (FCA USA, LLC) under their recall, 20V-036. If you
have had the vehicle identified by the Vehicle Identification Number (VIN) above, please contact Utilimaster
and Chrysler to inform us the remedy has been completed.
The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety could exist in certain 2015
– 2019 model year Ram Promasters that were Altered by the Fleet Vehicle Services business unit (Uti limaster)
between November 14, 2014 and July 12, 2019.
What is the defect?
On the affected vehicles, the transmission shifter cable could separate, disconnecting the transmission shifter
from the transmission, which could resu lt in the inability of the driver to shift the t ransmission potentially
resulting in the gear shift lever position not matching the transmission gear.
If the transmission shifter becomes disconnected from the transmission, the vehicle may not perform the shifts
intended by the driver (including a shift to PARK), although the actual transmission gear position will be
displayed on the instrument cluster. In addition, the “Vehicle Not in PARK” and the “Door Ajar” messages will
display on the instrument cluster and audible chimes will sound if the driver’s door is opened while the
transmission is not in PARK. If these warnings are not heeded, unintended vehicle movement may occur which
can cause a vehicle crash and/or injury to others outside the vehicle without prior warning.
There will not be any prior warning of the transmission shifter cable disconnection from the transmission.
However, after the cable detachment and prior to a driver attempting to exit a vehicle, the driver may notice
significantly reduced effort requ ired to move the shift lever, the gear position indicators in the vehicle will all
The Shyft Group USA, Inc.
The Shyft Group USA, Inc.
show the actual gear of the transmission regardless of the shift lever position, and the door ajar warning will
also function which alerts the driver via instrument cluster messages and audible chime if the driver’s door is
opened while the transmission is not in PARK.
Corrective Action:
Your transmission shifter cable will be replaced at no charge to you. The estimated repair time is one (1) hour.
What You Should Do:
Call your authorized Chrysler / Dodge / Jeep® / RAM BusinessLink or;
Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm if there are any recall repairs
which must be performed on your vehicle,
Contact Utilimaster, a brand of The Shyft Group, Inc, at DSV-ClientSupportCenter@utilimaster.com to locate
a dealer near you. Steps will be taken to ensure the remedy is performed at a dealer closest to you.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification
letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement
for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more
information, contact FCA’s Recall Assistance Center at 1-800-853-1403.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded
the vehicle.
If the dealer has failed or is unable to remedy the defect without charge and within a reasonable time, contact
FCA’s Recall Assistance Center at 1-800-853-1403. You may also submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the
Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the
manufacturer has failed or is unable to remedy the defect without charge
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality
and performance of your chassis is of the utmost concern to us.
Sincerely,
Utilimaster Warranty

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