400-1243 – Antenna Wing may Detach – 2019-2021 Forest River Palomino Trailers

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IMPORTANT SAFETY RECALL
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11/5/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020-2021 Palomino Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V656
CANADA RECALL: 2020-510
FR ID: 400-1243
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
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What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(269) 432-3271
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-510
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V656

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IMPORTANT SAFETY RECALL
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11/5/2020
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020-2021 Palomino Travel Trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 09/09/2019 through 10/19/2020
DEFECT/NONCOMPLIANCE:
The antenna wing on the roof may not be secured properly, which could cause the antenna wing to come unattached from the roof while the vehicle is in transit
EVALUATION OF RISK:
If the antenna wing comes unattached from the vehicle, could create a road hazard for others and increase the risk of a crash, property damage, and injury.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing the antenna wing is located on Dealer Connect
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100132621
PARTS AND RETURN:
Pictures and Part Return are required for the remedy and/or inspection after installation. Pictures and Part Return are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
20V656
2020-210
RC-099-05-00-003812
Inspect and Refasten Antenna
.10 hrs.
20V656
2020-210
RC-099-29-00-003813
Replace Antenna
.50 hrs.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(269) 432-3271
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V656
CANADA RECALL: 2020-510
FR ID: 400-1243
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
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The Recall shall be considered the utmost priority to remedy the 2020-2021 Palomino Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020-2021 Palomino Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2020-2021 Palomino Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2020-2021 Palomino Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

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