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October 9, 2020 NHTSA CAMPAIGN NUMBER: 20V625000
If the tow pole bolts break, the log splitter could tip over or detach, increasing the risk of a crash.
NHTSA Campaign Number: 20V625
Manufacturer The Toro Company
Components EQUIPMENT
Potential Number of Units Affected 605
Summary
The Toro Company (Toro) is recalling certain 2017-2019 model 22618 Log Splitters and 2017-2020 model 22618HD Log Splitters. The tow pole mounting plates could bend after the log splitter is towed off curbs, over railroad tracks or into potholes, causing the tow pole bolts to break.
Remedy
Toro will notify owners, and dealers will upgrade the attachment plate and add additional reinforcement bolts, free of charge. The recall began November 24, 2020. Owners may contact Toro customer service at 1-800-654-1882.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
sws #130
November 16, 2020
Service Bulletin
Siteworks Systems
Tow Pole Rework
Log Splitter
Mandatory Rework
Bulletin Type
Product Issue
Status
Final Release
Affected Units
| Model Number(s) | Serial Number(s) |
| 22618HD | 400755287 through 406816056 |
Exempt Units
| Model Number(s) | Serial Number(s) |
| 22618HD | 405276433, 405448193, 405448198, 405448250, 405448256 through 405448257 |
Distribution
For Dealer: Do not duplicate or distribute.
Situation
Immediate Attention Necessary
Some units have tow tube mounting bolts experiencing fractures due to impact or rough road conditions.
We are adding reinforcement brackets to reduce the strain on the mounting bolts.
It is a violation of Federal law to lease any of the Log Splitters covered by this notice until the vehicle is repaired in accordance with the instructions in the Service Bulletin.
Corrective Action
Rework
Tow Pole Reinforcement Kits will be sent to Home Depot stores with Log Splitters. Install the kit.
Safety Awareness
Follow reasonable and customary safety precautions.
- Disconnect the spark plug wire before repairing the machine.
- Wear protective clothing and use insulated tools.
Parts
Currently available
| Part Number | Part Description | Quantity Per Machine |
| 144-2044 | Tow Pole Reinforcement Kit | 1 |
Parts Retention
Retain bulletin warranty parts for 90 days.
Returned Goods Authorization (RGA)
Standard
Special Tools Required
1/2 drill and 1/2 inch drill bit
Warranty
Mandatory Rework
Rework all units in the listed model and serial number ranges, using these instructions, regardless of purchase date.
After completing the rework, email CUETech@toro.com with the model and serial number of reworked units to receive credit for the labor.
Transportation
Not included.
References
Find the latest service manuals, diagnostic manuals, schematics, service bulletins and service alerts at Gateway.
| Resource | Search Term |
| Operator’s Manual | Model and serial number for the machine. |
| Tow Pole Reinforcement Kit
Installation Instructions | 3442-534 |
Service Instructions
Preparing the Machine
1. Park the machine on a level surface and shut off the engine. Allow the engine to cool. Chock or block the wheels.
2. Disconnect the spark plug wire.
3. Raise the rail to the vertical position as follows.
A Remove the lock pin.
B. Rotate the rail so that it is vertical, against the base of the machine.
C. Rotate the vertical lock lever to the closed position to secure the lower rail in place.
4. Use a car jack under the engine-mounting plate and raise the machine until the front swivel wheels are off the ground. Support the machine using jack
Installing the Kit
1. Place the support bracket on the tow pole so that it is resting against the pivot plate.
2. Mark the holes on both sides of the tow pole and remove the support bracket.
3. Remove the tow pole from the pivot bracket. Discard the fasteners.
4. Raise the tow pole and drill holes (17/32 inch diameter) at the locations marked in step 2.
WARNING
Using a drill without proper eye protection may allow debris to enter the eye, causing injury.
When drilling or carrying out other operation, always wear eye protection.
5. Secure the tow pole and a plate to the pivot bracket.
6. Place the support bracket on the tow pole and secure it at the bottom holes.
7. Using the support bracket as a guide, drill 2 holes (17/32 inch diameter) into the pivot plate.
SEOCONTENT-START
October, 2020
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
VIN: See Addendum list
NHTSA Recall #20V-625
#20V-625
The Toro Company
Carl Osterhaus
Senior Manager, Technical
Product Support
Dear Toro Log Splitter Owner
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
The Toro Company, manufacturer of the Toro LS922 Log Splitter, has decided that a defect relating to the Log splitter
safety exists in certain Model Year 2017 through 2020 Toro Log Splitters. Our records indicate that your Log Splitter is
included in the affected population of units.
What is the CONCERN? Toro determined that certain Toro LS922 Log Splitters (22618 & 22618HD) were
manufactured with a tow pole mounting joint that has a possibility of failing. As a
result, the tow pole may fail at the connection to the main frame. A failed tow
pole connection could lead to an increased risk of the unit separating from the
towing vehicle, or tipping over. If the tow pole bolts break, the log splitter could
tip over or detach, increasing the risk of a crash.
What will TORO DO? Toro has developed a tow pole reinforcement kit. The update kit can be ordered
through Toro parts. Parts and labor to update the units will be reimbursed by a
warranty claim once the rework has been completed. We are dedicated to always
delivering the best customer experience, and respect for your time is a top priority.
Once the ordered update hit has been received, the repair takes about 2 hours to
complete. (See attached Service Bulletin SWS# 129)
NOTE: This recall supersedes the recall announced in December 2019, Service
Bulletin SWS #126. If that recall has already been completed, this recall now needs
to be done. If the recall announced in Service Bulletin SWS # 126 has not been
completed, disregard that bulletin, and complete this recall now.
Information for Owners In the event that you are no longer the current owner, or have had a change of address,
please complete the reverse side and return the updated information in the enclosed
envelope.
If Toro for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollโfree Auto Safety Hotline at
1โ888โ327โ4236 (TTY 1โ800โ424โ9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely
Carl Osterhaus
The Toro Company
8111 Lyndale Ave S
Bloomington, Mn 55420
(952) 888โ8801
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS LOG SPLITTER OR have a CHANGE OF ADDRESS, please COMPLETE THE
SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and
address of the present owner so that we may contact them.
โกEXPORTED โกSOLD
โกLEASE, VEHICLE RETURNED โกSTOLEN
โกSCRAPPED โกOTHER ____________________________
โกNEW OWNER INFORMATION โก MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
SEOCONTENT-END
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TORO | LOG SPLITTER | 2017-2020 |
10 Associated Documents
Recall 573 Report- Amendment 2
RCLRPT-20V625-1129.PDF 215.861KB
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Recall 573 Report- Amendment 1
RCLRPT-20V625-1285.PDF 215.848KB
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Recall Acknowledgement
RCAK-20V625-7919.pdf 244.971KB
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Defect Notice 573 Report
RCLRPT-20V625-2623.PDF 215.789KB
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Safety Bulletin
RCSB-20V625-1936.pdf 734.194KB
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Owner Notification Letter(Part 577)
RCONL-20V625-1231.pdf 134.525KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V625-3737.PDF 211.116KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V625-8004.PDF 211.299KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V625-8703.PDF 211.216KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V625-9491.PDF 211.404KB
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