Incorrect Connector Used On Propane Connection – 2019-2020 Serenity S24CB, 2019-2021 Unity, 2019-2021 Wonder Motorhomes

October 29, 2020 NHTSA CAMPAIGN NUMBER: 20V669000

Incorrect Connector Used On Propane Connection

The wrong connector may cause a propane leak to occur, increasing the risk of a fire.

 

NHTSA Campaign Number: 20V669

Manufacturer Triple E Recreational Vehicles

Components EQUIPMENT

Potential Number of Units Affected 832

 

Summary

Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Serenity S24CB, 2019-2021 Unity U24MB, U24RL, U24FX, U24CB, U24IB, U24TB, and 2019-2021 Wonder W24FTB, W24RTB, W24RL, W24MB motorhomes. An incorrect brass connector was used on the propane connection to the flared connection of the Truma water heater fitting. The connector did not have the correct bevel to seal to the Truma water heater swivel fitting.

 

Remedy

Triple E has notified owners, and dealers will replace the incorrect brass connector with the correct brass connector (part number115-3219), free of charge. The recall began November 17, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E’s number for this recall is CA#9822-1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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SOP03346

TRUMA WATER HEATER PROPANE ELBOW FITTING TO 1/2” SUPPLY LINE REPLACEMENT

Serenity, U24MB/IB/TB/RL, W24MB/RTB/RL

Department: 32: Warranty/Service
People Required: 1
Time to Complete: 0.4hrs
Date Created: 10-13-20
TRIPLE E Date Revised: Rev#:
Created by Initial: GK806 Verified: CW

 

The following are instructions for a LP service trained technician for the installation and testing of the Truma propane supply fitting replacement to comply with Transport Canada recall number 2020-518 and the US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 20V-669. The new fitting will provide an appropriate propane connection to the flared fitting prior to the Truma.

 

1

Turn off the Propane for the coach at the Solenoid (if equipped), or at the manual tank valve.

 

2

Ignite the stove top and allow it to self extinguish to burn off existing propane in the lines.

Turn the Battery Disconnect (located by entrance door) OFF.

 

3

Open the Truma Water Heater door to access the Water heater 1/2″ Female flare x 3/8″ MPT connector to be replaced with a 3/8″ Female flare x 1/2″ Male flare coupling.

 

4

Remove elbow from water heater with a 11/16″ wrench holding at the heater and a 3/4″ wrench on the fitting.

 

5

Pull on the elbow to gain access to the 3/4″ flare nut on the pipe.

Make sure there is ample propane line to pull and line does not kink.

Check inside coach lines as well.

 

6

Hold the elbow with a 9/16″ wrench while loosening the flare nut with a 15/16″ wrench.

 

7

A 15/16″ Open End Crowfoot Wrench can also be used if necessary to loosen the 3/4″ flare nut.

 

8

Replace pipe connection (115-3268) with Female flare x male flare connector (115-3219).

 

9

Reverse steps 3 to 6 to reconnect pipe to the water heater.

When reconnecting the propane line ensure the pipe does not get kinked and is properly routed.

Verify that the rubber grommet where the pipe enters the rear of the water heater stayed in place.

Turn the Battery disconnect ON and open the Propane Supply/Solenoid so that propane is in the system.

 

10

Bubble Solution Test

Attach an approved test apparatus to BBQ coupler, Open the valve on the BBQ connector.

Open the valve on the propane Cylinder (and electrical solenoid valve where applicable).

Allow propane to pressurize coach propane lines.

 

11

Make sure you maintain the pressure between 10 to 14 in. water column.

Use an approved bubble solution (E.g. CalBlue) and spray all three copper fittings in the Truma Water heater.

 

12

Monitor the sprayed connections for 1 minute and check for any bubbles.

If bubbles are detected tighten that fitting and monitor for a further 1 min.

 

13

If no bubbles are detected close off BBQ valve and remove test apparatus

 

14

If leak persists, close propane supply, burn off residual propane and inspect for further defects.

Contact Triple E Warranty/Service for further instructions.

 

15

This concludes the Truma propane fitting compliance replacement.

Service Centers, please submit service order or invoice for payment online at: Recalls@Tripleerv.com

Note that Recall Verification must be completed.

The service center labor reimbursement by VIN will automatically complete this process.

For any other questions or technical assistance, please call 1-877-992-9906

 

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SOP03349

TRUMA WATER HEATER PROPANE FITTING TO 1/2” SUPPLY LINE REPLACEMENT U24CB/FX, W24FTB (side entry)

Department: 32 Warranty/Service
People Required: 1
Time to Complete: 0.4hrs
Date Created: 10-30-20
Date Revised: Rev#:
Created by Initial: GK Verified: CF

 

The following are instructions for a LP service trained technician for the installation and testing of the Truma propane supply fitting replacement to comply with Transport Canada recall number 2020-518 and the US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 20V-669. The new fitting will provide an appropriate propane connection to the flared fitting prior to the Truma.

 

1

Turn off the Propane for the coach at the Solenoid (if equipped), or at the manual tank valve.

 

2

Ignite the stove top and allow it to self extinguish to burn off existing propane in the lines.

 

3

Open the Truma Water Heater door to access the Water heater 1/2″ Female flare x 3/8″ MPT connector to be replaced with a 3/8″ Female flare x 1/2″ Male flare coupling.

 

4

Remove 1/2″ pipe from connector with 13/16″ wrench on fitting and 15/16″ wrench on nut.

 

5

Remove the connector by holding the fitting at water heater with a 11/16″ wrench and a 13/16″ wrench on the coupling.

 

6

Push the pipe and nut to the right. Make sure there is ample propane line to push and the line does not kink. Check inside coach lines as well.

 

7

Replace pipe connection (115-3268) with Female flare x male flare connector (115-3219).

 

8

Reverse steps 3 to 5 to reinstall pipe and fitting to water heater.

When reconnecting the propane line ensure the pipe does not get kinked and is properly routed.

Verify that the rubber grommet where the pipe enters the side of the water heater stayed in place.

Replace zip tie and ensure rubber grommet is tightly sealing the copper line.

Turn the Battery disconnect ON and open the Propane Supply/Solenoid so that propane is in the system.

 

9

Bubble Solution Test

Attach an approved test apparatus to BBQ coupler, Open the valve on the BBQ connector.

Open the valve on the propane Cylinder (and electrical solenoid

 

10

Make sure you maintain the pressure between 10 to 14 in. water column.

Use an approved bubble solution (E.g. CalBlue) and spray all three copper fittings in the Truma Water heater.

 

11

Monitor the sprayed connections for 1 minute and check for any bubbles.

If bubbles are detected tighten that fitting and monitor for a further 1 min .

 

12

If no bubbles are detected close off BBQ valve and remove test apparatus

 

13

If leak persists, close propane supply, burn off residual propane and inspect for further defects.

Contact Triple E Warranty/Service for further instructions.

 

14

This concludes the Truma propane fitting compliance replacement.

Service Centers, please submit service order or invoice for payment online at: Recalls@Tripleerv.com

Note that Recall Verification must be completed.

The service center labor reimbursement by VIN will automatically complete this process.

For any other questions or technical assistance, please call 1-877-992-9906

 

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IMPORTANT SAFETY RECALL

November 3, 2020

«Owner Name»
«Address 1 »
«Address2»
«Address3 «Prov» «Postal Code»

“This notice applies to your vehicle, «Unit»

VIN

Coach Serial #«Serial»

Triple E Recreational Vehicles Recall CA#9822-1 20V669

This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019, 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26, 2019 & October 10, 2020 fail to conform to Federal Motor Vehicle Safety Standard

 

Description of Safety Defect:

An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury.

 

To Have This Modification Performed:

We request your assistance to have this Safety issue corrected. Please contact your selling dealer or a RV Service center to have the enclosed brass connector fitting installed. Have them follow the enclosed SOP (Standard Operating Procedure) to perform the Recall. If you choose to have this Recall performed by a service center other than your dealer prior authorization is required. The time needed to perform the replacement is approximately 30 minutes. If you choose to have your selling dealer or a RV Service center perform the recall it will be performed at no charge to you.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall.

For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail recalls@tripleerv.com in the subject line “Recall CA#9822-1”.

 

For U.S. Residents

If Triple E Recreational Vehicles fails or is unable to remedy this potential defect without charge, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New

Jersey Ave. SE, Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236; (TTY: 1-800-424-9153) or go to https://www.safercar.gov

We regret the inconvenience this Recall may cause you but want you to have complete satisfaction with your Leisure Travel Vans product. Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.

Sincerely,

 

Brad Wall
Customer Service / Warranty Manager

BW/wcw

Enclosures

1 — Brass connector
1 — SOP (Standard Operating Procedures)

 

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IMPORTANT SAFETY RECALL

November 3, 2020

«First Name»
«Address Line 1»
«State» «ZIP Code»

“This notice applies to this vehicle, «ProductLine»

VIN #«VIN»

Coach «Unit_CoachID»

Triple E Recreational Vehicles Recall CA#9822-1 20V669

This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019, 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26, 2019 & October 10, 2020 fail to conform to Federal Motor Vehicle Safety Standard

 

Description of Non-Compliance:

An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury,

 

To Have This Modification Performed:

We request your assistance to have this Non-Compliance issue corrected. Please follow the included SOP’s (Standard Operating Procedure) to perform the recall. For reimbursement submit a warranty application form.

Labour to perform this Recall: 0.4 hrs/ unit

For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail recallsntripleerv.com in the subject line “Recall CA#9822-1”.

Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.

Sincerely,

 

Brad Wall
Customer Service / Warranty Manager

BW/wcw

Enclosures

I – Brass Fitting
2 – SOP’s (Standard Operating Procedure) 03346 & 03349

 

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IMPORTANT SAFETY RECALL

November 3, 2020

«First Name»
«Address Line 1»
«City», «State» «Zip_Code»

“This notice applies to this vehicle, «ProductLine»

VIN #«VIN»

Coach «Unit_CoachID»

Triple E Recreational Vehicles Recall CA#9822-1 20V669

This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019. 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26 2019 & October 10 2020 fail to conform to Federal Motor Vehicle Safety Standard

 

Description of Safety Defect:

An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury.

 

To Have This Modification Performed:

We request your assistance to have this Safety issue colTected. Please follow the included SOP’s (Standard Operating Procedure) to perform the recall. For reimbursement submit a walTanty application form.

Labour to perform this Recall: 0.4 hrs/ unit

For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail recalls@tripleerv.com in the subject line “Recall CA#9822-1”.

Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.

Sincerely,

Brad Wall

 

Customer Service / Warranty Manager
B W/wcw

Enclosures

1 – Brass Fitting
2 – SOP’s (Standard Operating Procedure) 03346 & 03349

 

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
SERENITY	S24CB	2019-2020
TRIPLE E RV	WONDER	2019-2021
TRIPLE E	UNITY	2019-2021

 

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12 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V669-5947.PDF 211.332KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V669-7204.PDF 211.146KB

 

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Miscellaneous Document

RMISC-20V669-5390.pdf 1693.564KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V669-7240.pdf 323.151KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V669-2324.pdf 320.021KB

 

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Defect Notice 573 Report

RCLRPT-20V669-2918.PDF 216.453KB

 

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Owner Notification Letter(Part 577)

RCONL-20V669-6724.pdf 752.139KB

 

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Miscellaneous Document

RMISC-20V669-1280.pdf 1681.097KB

 

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Recall Acknowledgement

RCAK-20V669-7535.pdf 244.566KB

 

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Miscellaneous Document- Recall Return Form

RMISC-20V669-0191.pdf 31.829KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V669-0909.PDF 211.246KB

 

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V669-5387.PDF 211.436KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V669&docType=RCL

 

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