NV3LETULPE – Hydraulic Power Steering Hose May Detach – 2015-2020 Freightliner Sprinter

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IMPORTANT SAFETY RECALL #2020120007
This notice applies to your vehicle, VIN: WD3PE7CC0A
Inspect Power Steering Hose Clamps
NHTSA Recall #20V663
December, 2020
20V663
WD3PE7CC0A
Dear Freightliner Sprinter Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter vans, has decided that a defect which relates to motor vehicle
safety exists in certain Model Year 2015-2020 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the
affected population of vehicles.
MBAG has determined that on certain Freightliner Sprinter vehicles, the hydraulic power steering return
line hoses might detach at their connection points under certain operating conditions, which could cause
hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose
detaches, the driver will still have manual steering functionality, but increased steering effort will be
needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic
steering fluid to the road surface may increase the risk of a crash.
An authorized Freightliner dealer will check the return line connections of the power steering system and
if needed, install the respective replacement clamp. This service will be provided free of charge. While
the minimum repair time is approximately 1 hour 30 minutes, your dealer can provide you with a better
estimate of the overall time for this service visit. As a matter of normal service process, an authorized
Freightliner dealer will also check for other repair measures which might be applicable to your vehicle and
this may increase the required working time.
Schedule an appointment immediately at your preferred authorized Freightliner Sprinter Dealer.
See www.freightlinersprinterusa.com/freightliner/owners-resources/recall for the Dealer Locator.
Please mention you are scheduling an appointment to inspect power steering hose clamps under Recall Campaign #
2020120007. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above
your name at the top of this letter.
We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have
had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to
the lessee within 10 business days to comply with Federal Regulations.
Should you have any questions difficulty regarding this Recall Campaign, please contact an authorized Freightliner Sprinter dealer. If for
any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-762-8267.
If an authorized Freightliner dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of
time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY
1-800-424-9153); or go to https://www.safercar.gov
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Freightliner.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Freightliner dealer as soon as possible.
• This repair will be provided free of charge.
What will your
DEALER DO?
What is the
CONCERN?
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
Robert Veit
Managing Director
Vans USA
Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
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Date Signature
VIN: WD3PE7CC0A

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