MC20-11 – Front Brake Master Cylinder Missing Component – 2021 Kawasaki Ninja ZX-14R Motorcycles

SEOCONTENT-START

©2020, Kawasaki Motors Corp., U.S.A.
SERVICE MC 20-11
December 4, 2020
Page 1 of 18
Eligibility
Eligible Units
Year Model Model Codes
2021 NINJA ZX-14R ZX1400JMFNN
ZX1400JMFNL
Verify eligibility using VIP in K-Dealer before
starting the repair.
Please check VIP (Vehicle Information Portal) in
K-Dealer for other possible repair campaigns for
eligible units.
Subject
On affected units, the front brake master cylinder
is missing an internal component, which interferes
with the intended flow of the hydraulic fluid in certain
situations. As a result, the rider may experience
reduced front brake actuation, braking force, and/
or lever pressure, creating the potential for a crash
resulting in injury or death.
Kawasaki Action
Initiate Campaign:
Kawasaki has initiated a Recall campaign to repair
all eligible units. The repair consists of replacing the
front brake master cylinder assembly.
Notify Registered Owners:
Kawasaki is sending a Recall letter to all registered
owners of eligible units. A copy of the letter is printed
on page 5 of this bulletin.
Dealer Action
Repair Eligible Units:
Repair all eligible units including sold units in the field
and unsold units in your dealership inventory prior to
delivery to the retail purchaser. It is the obligation of
authorized Kawasaki retail Dealers to repair eligible
units in Dealer’s possession prior to retail sale.
Failure to comply with this obligation to repair all
units eligible for Recall or FDM campaigns by the
Dealer constitutes a breach of the Dealer Sales and
Service Agreement. Refer to Service Policies bulletin
SP 08-01. Refer to the Repair Procedure section of
this bulletin for details.
IMPORTANT NOTE:
o It’s the law! Under the U.S. National Highway
Traffic Safety Administration (NHTSA), Federal
Law 49 U.S.C. Section 30120(i) requires dealers
to perform Recall repairs before delivering any
vehicle affected by the Recall to a purchaser.
THIS BULLETIN IS OF THE HIGHEST PRIORITY AND MUST BE ACTED UPON IMMEDIATELY
TO ENSURE CUSTOMER SAFETY.
RECALL
TITLE: 2021 NINJA® ZX™-14R, FRONT BRAKE MASTER CYLINDER REPLACEMENT
Page 2
Parts Information
Submit Product Registration:
Submit the product registration to Kawasaki via
K-Dealer immediately after retail sale of any eligible
unit. Be sure to supply the correct customer name
and mailing address. Kawasaki uses the product
registration information for customer notification.
Also, if you know that the customer has moved,
please submit a Customer Update via K-Dealer.
Document Completed Repairs:
Federal law requires manufacturers to maintain
accurate follow-up records on repairs performed
on eligible units. Dealers MUST submit a Warranty
Claim for each repair. Refer to the Warranty
Information section of this bulletin for details.
NOTE:
o If you fail to submit a Warranty Claim for a new
unit that is subsequently sold and registered,
the new owner will receive the Recall letter
requesting the return of the vehicle to you for
repair.
Repair Kit Part Number:
Install repair parts on all eligible units.
Order parts to complete the Recall through
K-Dealer as outlined in Service Bulletin SP15-03.
KIT, MASTER CYLINDER, MC20-11
P/N 99999-0791
Ref Contents Qty
1 CYLINDER, ASSY, MASTER, FR 1
2 WASHER, SEAL 2
A1
A2
Page 3
Repair Procedure
SERVICE MANUAL PAGES
(Included with this Bulletin)
S/M 99832-0019-02
Chapter Pages
PERIODIC
MAINTENANCE 2-50 ~ 2-51
BRAKES
12-26 ~ 12-28
12-33 ~ 12-37
FRAME 15-19 ~ 15-21
APPENDIX 17-4 ~ 17-5
Repair Procedure Sequence
1. Cover painted surfaces with thick cloth prior to repair to prevent paint damage.
2. Remove the front master cylinder assembly leaving the reservoir, brake lever and front brake light
switch lead installed. Refer to 12-26 BRAKES, Front Master Cylinder Removal (ZX1400J Model).
3. Remove and retain the collar, damper and bolt from the original reservoir to be used with the new
front master cylinder assembly.
4. Remove and retain the right inner cover. Refer to 15-19 FRAME, Inner Cover Removal.
5. Disconnect the front brake light switch lead connector. Refer to 12-26 BRAKES, Front Master
Cylinder Removal.
6. Discard the remaining parts of the original front master cylinder assembly.
7. Install the damper and collar from the original reservoir on the new reservoir.
8. Route the front brake light switch lead. Refer to 17-4 APPENDIX, Cable, Wire, and Hose Routing.
9. Install the new front master cylinder assembly. Refer to 12-27 BRAKES, Front Master Cylinder
Installation (ZX1400J Model).
10. Replace the washers found at each end of the hose fitting with the new washers from the repair kit.
Refer to 12-27 BRAKES, Brake Hose Installation (ZX1400J Model).
11. Bleed the front brake line and master cylinder. Refer to 12-33 BRAKES, Brake Line Bleeding
(ZX1400J Model) (USE DOT4 BRAKE FLUID).
12. Verify the brake fluid level is within tolerance. Refer to 2-50 PERIODIC MAINTENANCE, Brake
Fluid Level Inspection (ZX1400J Model).
13. Check the front brake for good braking power, no brake drag, and no fluid leakage.
14. Install the inner cover. Refer to 15-20 FRAME, Inner Cover Installation.
Refer to service manual 99832-0019-02 for
detailed information and procedures related to
parts removal and installation. Perform the repair
by following the Repair Procedure Sequence
listed below.
IMPORTANT NOTE:
o The service manual pages required to perform
this repair are included with this bulletin
beginning on page 7.
USE THE SERVICE MANUAL PAGES INCLUDED WITH THIS BULLETIN BEGINNING ON
PAGE 7 TO COMPLETE THE REPAIR AS OUTLINED BELOW.
Page 4
Warranty Information
Repair Verification
This is a safety Recall campaign. Repair is
authorized regardless of ownership or warranty
status.
Repairs MUST BE PERFORMED IMMEDIATELY
ON ALL ELIGIBLE UNITS in the field and during
initial assembly and preparation.
See the Warranty Policies and Procedures Manual
(claim type 3 information) for detailed instructions
when submitting the Warranty Claim.
Replace Front Brake
Master Cylinder
Assembly
Job Code 22535
Flat Rate Time 0.6
Claim Type 3
Part Number 99999-0791
Description KIT, MASTER CYLINDER,
MC20-11
Quantity 1
• Make a white paint mark after the VIN as
shown to serve as repair verification.
NOTE:
o Repair verification is an essential part of the
repair procedure. Along with the physical repair
verification, check VIP (Vehicle Information
Portal) in K-Dealer for other possible repair
campaigns for eligible units.
WHITE PAINT
MARK
Page 5
2021 NINJA® ZXTM-14R
FRONT BRAKE MASTER CYLINDER REPLACEMENT
IMPORTANT SAFETY RECALL
NHTSA RECALL NO. 20V-723
Dear Kawasaki Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has
decided that a defect which relates to motor vehicle safety exists in certain 2021 NINJA ZX-14R models.
The reason for this notice:
On affected units, the front brake master cylinder is missing an internal component, which interferes with the intended flow of the
hydraulic fluid in certain situations. As a result, the rider may experience reduced front brake actuation, braking force, and/or lever
pressure, creating the potential for a crash resulting in injury or death. Our records indicate that you have purchased one of these
units.
What Kawasaki and your dealer will do:
Kawasaki has authorized your dealer to replace the front brake master cylinder assembly on your motorcycle free of charge. The
actual repair will take up to 40 minutes but may take longer due to scheduling at the dealership and the time needed to obtain
required parts.
What should you do to ensure your safety?
Please call your Kawasaki dealer to schedule an appointment to have your motorcycle inspected and repaired as required. Please
have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer,
please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you are unable to transport your motorcycle to your
nearest Kawasaki dealer, please contact Kawasaki Motors Corp., U.S.A. to make arrangements for the transportation and repair
of your motorcycle. The transportation and repair will be conducted with no cost to you.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki Customer Care at
(866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification
Number ready when calling.
If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your
first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236
(TTY: 1-800-424-9153); or go to https://www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described
in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI
SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any
vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement:
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be
eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of
current owner and VIN information along with copies of repair orders and payment confirmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Customer Care
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair
orders and payment confirmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued
satisfaction with your Kawasaki motorcycle.
Sincerely,
Kawasaki Motors Corp., U.S.A.
Page 6
This page intentionally left blank.
2-50 PERIODIC MAINTENANCE
Periodic Maintenance Procedure
Brake Fluid Level Inspection •Check that the brake fluid level in the front brake reservoir
[A] is above the MIN (ZX1400J model) level line [B].
NOTE
○Hold the reservoir horizontal by turning the handlebar
when checking brake fluid level.
If the fluid level is lower than the lower level line, fill
the reservoir to the MAX (ZX1400J model) level line [C].
ZX1400J Model [E]
Page 7
PERIODIC MAINTENANCE 2-51
Periodic Maintenance Procedure
WARNING
Mixing brands and types of brake fluid can reduce
the brake system’s effectiveness and cause an accident
resulting in injury or death. Do not mix two
brands of brake fluid. Change the brake fluid in the
brake line completely if the brake fluid must be refilled
but the type and brand of the brake fluid that
is already in the reservoir are unidentified.
Recommended Disc Brake Fluid
Grade: DOT4
[B]
Tighten:
Torque – Front Brake Reservoir Cap [B] Screws [A]
○
Front Brake Reservoir Cap Screws (ZX1400J
Model): 0.70 N·m (0.07 kgf·m, 6.2 in·lb)
12-26 BRAKES
Master Cylinder
Front Master Cylinder Removal (ZX1400J Model) •Remove:
Front Master Cylinder Bracket Bolt [A]
Page 8
• Remove and retain:
Bolt [A]
Collar [B]
Damper [C]
BRAKES 12-27
Master Cylinder
•Remove the banjo bolt [A] to disconnect the brake hose
from the front master cylinder.
NOTICE
Brake fluid quickly damages painted plastic surfaces;
any spilled fluid should be completely
washed away immediately.
•Remove the clamp bolts [B], and take off the front master
cylinder [C] as an assembly with the reservoir, brake lever,
and brake light switch installed.
•Remove the right inner cover (see Inner Cover Removal
in the Flame chapter). •Remove the clamps [A] and clear the front brake light
switch lead [B].
•Disconnect the front brake light switch lead connector [A].
Front Master Cylinder Installation (ZX1400J
Model) •Run the front brake light switch lead correctly (see Cable,
Wire, and Hose Routing section in the Appendix chapter). •Connect the front brake light switch lead connector. •Install the front master cylinder clamp so that the arrow
mark [A] faces upward. •Set the front master cylinder to match its mating surface
[B] to the punch mark [C] of the handlebar. •Tighten the upper clamp bolt first, and then the lower
clamp bolt.
Torque – Front Master Cylinder Clamp Bolts: 9.0 N·m (0.92
kgf·m, 80 in·lb)
•Replace the washers that are on each side of the hose
fitting with new ones. •Install the brake hose.
○Touch the brake hose to the stopper of the front master
cylinder. •Tighten:
Torque – Brake Hose Banjo Bolt: 25 N·m (2.5 kgf·m, 18 ft·lb)
Page 9
12-28 BRAKES
Master Cylinder
•Tighten:
Torque – Front Master Cylinder Bracket Bolt [A]: 9.0 N·m
(0.92 kgf·m, 80 in·lb)
•Bleed the brake line (see Brake Line Bleeding). •Check the brake for good braking power, no brake drag,
and no fluid leakage. •Install the right inner cover (see Inner Cover Installation
in the Frame chapter).
Page 10
BRAKES 12-33
Brake Fluid
Brake Line Bleeding
The brake fluid has a very low compression coefficient so
that almost all the movement of the brake lever or pedal
is transmitted directly to the caliper for braking action. Air,
however, is easily compressed. When air enters the brake
lines, brake lever or pedal movement will be partially used
in compressing the air. This will make the lever or pedal feel
spongy, and there will be a loss in braking power.
WARNING
Air in the brake lines diminish braking performance
and can cause an accident resulting in injury or
death. If the brake lever or pedal has a soft or
“spongy” feeling mushy when it is applied, there
might be air in the brake lines or the brake may be
defective. Do not operate the vehicle and service
the brake system immediately.
NOTE
○The procedure to bleed the front brake line is as follows.
Bleeding the rear brake line is the same as for the front
brake.
NOTICE
Brake fluid quickly damages painted plastic surfaces;
any spilled fluid should be completely
washed away immediately.
12-34 BRAKES
Brake Fluid
•Remove (ZX1400J Model):
Front Brake Reservoir Cap Screws [A]
Front Brake Reservoir Cap [B]
Diaphragm
•Fill the reservoir with fresh brake fluid to the upper level
line in the reservoir. •Slowly pump the brake lever several times until no air
bubbles can be seen rising up through the fluid from the
hole at the bottom of the reservoir.
•Remove the rubber cap [A] from the bleed valve on the
front master cylinder. •Attach a clear plastic hose [B] to the bleed valve, and run
the other end of the hose into a container.
•Bleed the brake line and the master cylinder.
○Repeat this operation until no more air can be seen coming
out into the plastic hose.
1. Pump the brake lever until it becomes hard, and apply
the brake and hold it [A].
2. Quickly open and close [B] the bleed valve while holding
the brake applied.
3. Release the brake [C].
NOTE
○The fluid level must be checked often during the bleeding
operation and replenished with fresh brake fluid as
necessary. If the fluid in the reservoir runs completely
out any time during bleeding, the bleeding operation
must be done over again from the beginning since air
will have entered the line.
•Remove the clear plastic hose. •Tighten the bleed valve, and install the rubber cap.
Torque – Bleed Valve (ZX1400J Model): 6.0 N·m
(0.61 kgf·m, 53 in·lb)
Page 11
BRAKES 12-35
Brake Fluid
•Remove the rubber cap [A] from the bleed valve on the
caliper. •Attach a clear plastic hose [B] to the bleed valve, and run
the other end of the hose into a container.
•Bleed the brake line and the caliper.
○Repeat this operation until no more air can be seen coming
out into the plastic hose.
1. Pump the brake lever until it becomes hard, and apply
the brake and hold it [A].
2. Quickly open and close [B] the bleed valve while holding
the brake applied.
3. Release the brake [C].
NOTICE
After pumping the brake lever several times, releasing
it without opening and closing of the bleed
valve may cause brake fluid to be blown back from
the master cylinder reservoir. Brake fluid spilt
on painted surfaces and plastic parts will quickly
damage them. Be sure to open and close the bleed
valve.
NOTE
○The fluid level must be checked often during the bleeding
operation and replenished with fresh brake fluid as
necessary. If the fluid in the reservoir runs completely
out any time during bleeding, the bleeding operation
must be done over again from the beginning since air
will have entered the line.
○Tap the brake hose lightly from the caliper to the reservoir
for more complete bleeding.
○Front Brake: First bleeding the right caliper then repeat
the above steps for the left caliper.
•Remove the clear plastic hose. •Tighten the bleed valve, and install the rubber cap.
Torque – Bleed Valves (ZX1400J Model): 14 N·m (1.4
kgf·m, 10 ft·lb)
Page 12
12-36 BRAKES
Brake Fluid
•Tighten:
Torque – Front Brake Reservoir Cap [B] Screws [A]
(ZX1400J Model): 0.70 N·m (0.07 kgf·m, 6.2 in·lb)
•Check the fluid level (see Brake Fluid Level Inspection in
the Periodic Maintenance chapter). •After bleeding is done, check the brake for good braking
power, no brake drag, and no fluid leakage.
BRAKES 12-37
Brake Fluid
WARNING
When working with the disc brake, observe the precautions
listed below. •Never reuse old brake fluid. •Do not use fluid from a container that has been left
unsealed or that has been open for a long time. •Do not mix two types and brands of fluid for use
in the brake. This lowers the brake fluid boiling
point and could cause the brake to be ineffective.
It may also cause the rubber brake parts to deteriorate.
•Don’t leave the reservoir cap off for any length of
time to avoid moisture contamination of the fluid. •Don’t change the fluid in the rain or when a strong
wind is blowing. •Except for the disc pads and disc, use only disc
brake fluid, isopropyl alcohol, or ethyl alcohol for
cleaning of the brake parts. Do not use any other
fluid for cleaning these parts. Gasoline, engine
oil, or any other petroleum distillate will cause deterioration
of the rubber parts. Oil spilled on any
partwill be difficult towash off completely and will
eventually deteriorate the rubber used in the disc
brake. •When handling the disc pads or disc, be careful
that no disc brake fluid or any oil gets on them.
Clean off any fluid or oil that inadvertently gets on
the pads or disc with a high flash-point solvent.
Do not use one which will leave an oily residue.
Replace the pads with new ones if they cannot be
cleaned satisfactorily. •Brake fluid quickly damages painted surfaces;
any spilled fluid should be completely wiped up
immediately. •If any of the brake line fittings or the bleed valve is
opened at any time, the AIRMUST BE BLED FROM
THE BRAKE LINE.
Page 13
FRAME 15-19
Fairings
Inner Cover Removal
Hooks [A]
Tab [B]
Page 14
Left side shown. Right side similar.
15-20 FRAME
Fairings
•Remove:
Inner Cover Bolts [A] and Washers
•Pull up the inner cover [A], clear the tab [B] of the inner
cover from the slot of fuel tank cover.
•Pull the inner cover [A] inward to clear the hooks [B] of
the inner cover from the middle fairing.
Inner Cover Installation •Be sure that the pads [A] and damper [B] are in place.
Page 15
Page 16
FRAME 15-21
Fairings
•Insert the hooks [A] of the inner cover under the middle
fairing first, and then insert the tab [B] into the slot [C] of
the fuel tank cover. •Tighten the bolts with washers.
Torque – Inner Cover Bolts (Front and Rear Side): 0.50 N·m
(0.05 kgf·m, 4.4 in·lb)
Inner Cover Bolts (Center Side): 0.50 N·m (0.05
kgf·m, 4.4 in·lb)
17-4 APPENDIX
Cable, Wire, and Hose Routing
Page 17
APPENDIX 17-5
Cable, Wire, and Hose Routing
1. Throttle Cables
2. Run the throttle cables through the clamp of the front brake reservoir bracket.
3. Clamp (For ZX1400H model, hold the right switch housing lead, front brake light switch lead
and brake hose as shown.)
4. Clamp (For ZX1400J model, hold the right switch housing lead, front brake light switch lead and
brake hose at the rubber protector of the brake hose as shown.)
5. Right Switch Housing Lead
6. Brake Hose
7. Front Brake Light Switch Lead
8. Make sure that the right switch housing lead and brake light switch lead has no slack, after the
clamp.
9. Up Handlebar (ID, SEA-B1, PH, TH and MY models)
10. Run the main harness to the upside of the projection on left middle fairing as shown.
11. Clamp (Hold the left switch housing lead, brake hose and starter lockout switch lead as shown.)
12. Clutch Hose
13. Left Switch Housing Lead
14. Starter Lockout Switch Lead
15. Run the starter lockout switch lead to the upside from inside of the left switch housing lead.
Make sure that the left switch housing lead and starter lockout switch lead has no slack, after
the clamp.
Page 18

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Continued on next page
Kawasaki Motors Corp., U.S.A.
P.O. Box 25252, Santa Ana, California 92799-5252
2021 NINJA® ZX™-14R FRONT BRAKE MASTER CYLINDER REPLACEMENT
IMPORTANT SAFETY RECALL
NHTSA Recall No. 20V-723
THIS NOTICE APPLIES TO YOUR VEHICLE VIN: JKBZXVE0000000000
CUSTOMER NAME ZX1400JMFNN: MC20-11
STREEN NAMEE FRAME: 0000000
CITY, STATE, ZIP DATE: DECEMBER 4, 2020
Dear Kawasaki Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has decided that a defect which relates to motor vehicle safety exists in certain 2021 NINJA ZX-14R models.
The reason for this notice:
On affected units, the front brake master cylinder is missing an internal component, which interferes with the intended flow of the hydraulic fluid in certain situations. As a result, the rider may experience reduced front brake actuation, braking force, and/or lever pressure, allowing the potential for a crash resulting in injury or death. Our records indicate that you have purchased one of these units.
What Kawasaki and your dealer will do:
Kawasaki has authorized your dealer to replace the front brake master cylinder assembly on your motorcycle free of charge. The actual repair will take up to 40 minutes but may take longer due to scheduling at the dealership and the time needed to obtain required parts.
What should you do to ensure your safety?
Please call your Kawasaki dealer to schedule an appointment to have your motorcycle inspected and repaired as required. Please have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer, please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you are unable to transport your motorcycle to your nearest Kawasaki dealer, please contact Kawasaki Motors Corp., U.S.A. to make arrangements for the transportation and repair of your motorcycle. The transportation and repair will be conducted with no cost to you.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki Customer Care at (866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number ready when calling.
If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Continued on next page
If you received this notice in error:
Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement:
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Customer Care
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair orders and payment confirmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle.
Sincerely,
Kawasaki Motors Corp., U.S.A.

*******************************************************************************************************************

For a complete listing of all current Kawasaki sales programs,
please see our comprehensive eBinder on k-dealer.com.
SALES
20-21 MC
National
November 20, 2020
IMPORTANT STOP SALE NOTICE:
STOP RETAIL SALES AND DELIVERY OF 2021 NINJA® ZX™-14R MODELS
REF:
CODE:
DATE:
Year Model Name Model Code
2021 NINJA ZX-14R
ZX1400JMFNN
ZX1400JMFNL
VIN RANGE
Begin End
JKBZXNJ1 MA013003 JKBZXNJ1 MA013080
Subject:
Kawasaki is issuing a stop sale notice for 2021 NINJA ZX-14R models.
On eligible units, the front brake master cylinder is missing an internal component, which interferes with the intended flow
of the hydraulic fluid in certain situations. As a result, the rider may experience reduced front brake actuation, braking
force, and/or lever pressure, allowing the potential for a crash resulting in injury or death.
What Dealers Must Do:
• DISCONTINUE 2021 NINJA ZX-14R MODEL SALES IMMEDIATELY
• CONTINUE PROCESSING AND SENDING PRODUCT REGISTRATION PAPERWORK FOR RECENT NINJA
ZX-14R PURCHASERS
Kawasaki expects to issue repair information to dealers in early December of 2020. Owners of eligible units will be notified
to contact an authorized Kawasaki motorcycle dealership to schedule an appointment to complete the repairs.
We apologize for any inconvenience experienced and are working toward a resolution of this matter as quickly as possible.
KAWASAKI MOTORS CORP., U.S.A.
Verify Stop Sale eligibility using VIP in K-Dealer. Vehicles outside this range are not affected by this
Stop Sale Notice.

SEOCONTENT-END