RC000208 – Front Overhead Cabinets May Detach – 2018-2019 Thor Hurricane & Windsport Motorhomes

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach
(TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2018-2019 Hurricane and Windsport
motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however
your safety and continued satisfaction are of the utmost importance to us.
It has been discovered that on certain model year 2018-2019 Hurricane and Windsport motorhomes, the
overhead cabinets located above the driver and front passenger seats may have been improperly installed
during production. If the cabinet comes detached while the vehicle is in motion, the cabinet may impact the
vehicle operator causing a loss of vehicle control which can result in crash. A crash can result in personal
injury or death.
TMC has contacted your selling dealer and has instructed them on how to verify the overhead cabinets
were installed properly. If the cabinets are found to be loose, the cabinets will be properly secured per
dealer instructions. This will be done at no cost to you the owner. The remedy should take approximately
up to 15 minutes to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy
completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this recall or
if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O.
Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct
cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by
contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit
a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington,
DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-804
Safety Advisory: RC000208
January 2021
What we
will do
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IMPORTANT SAFETY RECALL
RC000208
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2018-2019 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production. If the cabinet comes detached while the vehicle is in motion, the cabinet may impact the vehicle operator causing a loss of vehicle control which can result in crash. A crash can result in personal injury or death.
The required action is to verify the overhead cabinets were installed properly. If the cabinets are found to be loose, the cabinets will be properly secured per the provided dealer instructions. The remedy should take approximately up to 15 minutes to perform.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-804
Transport Canada No. 2020-644
**************************************************************************************************************
IMPORTANT SAFETY RECALL
RC000208
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2018-2019 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production. If the cabinet comes detached while the vehicle is in motion, the cabinet may impact the vehicle operator causing a loss of vehicle control which can result in crash. A crash can result in personal injury or death.
The required action is to verify the overhead cabinets were installed properly. If the cabinets are found to be loose, the cabinets will be properly secured per the provided dealer instructions. The remedy should take approximately up to 15 minutes to perform.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-804
Transport Canada No. 2020-644

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