21E016 – Mirror Glass May Detach From Carrier Plate – MEKRA Main Mirror Housing

March 8, 2021 NHTSA CAMPAIGN NUMBER: 21E016000

Mirror Glass May Detach From Carrier Plate

Detached mirror glass can reduce driver visibility, or become a road hazard to other drivers. Either of these scenarios can increase the risk of a crash.

 

NHTSA Campaign Number: 21E016

Manufacturer MEKRA Lang North America, LLC

Components VISIBILITY

Potential Number of Units Affected 4,532

 

Summary

MEKRA Lang North America, LLC. (MEKRA) is recalling certain Main Mirror Housings, part numbers 154270012 and 154270010. The mirror glass may not be bonded properly to the carrier plate, allowing it to detach.

 

Remedy

MEKRA will work with Hino Motors Sales U.S.A., Inc. to notify owners, and Hino dealers will inspect the mirror production dates and replace them as necessary, free of charge. Owner notification letters were mailed on May 7, 2021. Owners may contact MEKRA customer service at 1-803-337-4800.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Hino Motors Sales, U.S.A., Inc.
45501 W 12 Mile Road
Novi, MI 48377

 

URGENT SAFETY RECALL

This is an important Safety Recall.

The remedy will be performed at NO CHARGE to you

 

<CUSTOMER NAME>

 

IMPORTANT SAFETY RECALL

MY2020 NE8J, NJ8J, NV8J, NH1A, NV1A, and TH1A

(238, 258ALP, 258LP, 268, 268A, 338, XL7, XL8)

Conventional on-road Medium Duty Truck

Mirror Glass May Detach From Carrier Plate NHTSA 21V146 Hino M0340

This notice applies to your vehicle: VIN:

 

Dear Hino Truck Owner:

 

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Hino has determined that a defect, which relates to motor vehicle safety, exists in certain 2020 conventional trucks. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the Condition?

Mirror glass may separate from the mirror carrier plate on mirror assemblies for 2020 Hino Medium Duty Trucks Models: NE8J, NJ8J, NV8J, NH1A, NV1A, and TH1A. Mirror glass that separates from the mirror carrier plate may impair the driver’s visibility. Complete detachment may create road debris that could strike another vehicle or pedestrian. These may create a risk of accident or injury.

You may have previously received a notification for your vehicle relating to a similar condition associated with the mirror glass assembly. (Recall No. 19V-564). The scope of the current voluntary safety recall includes those vehicles previously indicated in recall number 19V-564. In the interest of caution, Hino has conservatively determined to recall and notify those previously indicated vehicles from 19V-564 as well as the additional vehicles indicated in the subject recall as part of a uniform and exhaustive remedy. Therefore, Hino requests that your vehicle undergo a second inspection to ensure the quality of your side mirrors.

 

What will Hino do?

The build date must be confirmed on all suspect truck mirrors, for both driver’s side and passenger side assemblies. For trucks containing mirror assemblies that fall within the suspect build range, those mirror assemblies will be replaced. Please make an appointment with your authorized Hino Dealer to have the remedial work performed. This repair will be performed at NO COST to you.

 

What should you do?

This is an Important Safety Recall

 

Please contact any authorized Hino dealer to schedule an appointment to have the remedial work performed as soon as possible. This repair will take a p p r o x i m a t e l y 1 hour to complete.  

 

You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

 

If you would like to update your vehicle ownership or contact information, you may do so by contacting Hino Warranty at warranty@hino.com or by telephone 1-248-699-9390. You will need your full 17-digit Vehicle Identification Number (VIN) to update the new ownership or contact information.

 

What if you have other questions?

• Your local Hino dealer will be more than happy to answer any of your questions and set up an appointment to perform the repair.
• You can locate a Hino dealer in your area by going online and visiting www.hino.com
• If you require further assistance, you may contact Hino Warranty at 1-248-699-9390, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

If you believe that the dealer or Hino has failed or is unable to remedy the defect within a reasonable  time, you may submit a complaint  to the Administrator, National Highway Traffic Safety Administration,  1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this issue may have caused you.

 

Thank you for being a valued Hino customer.

 

Sincerely,

 

HINO MOTORS SALES, U.S.A., INC.

 

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1 Affected Product

Equipment

BRAND	PART NO.	PRODUCTION DATES
MEKRA LANG	MAIN MIRROR HOUSING

 

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4 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21E016-3018.PDF 214.089KB

 

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Defect Notice 573 Report

RCLRPT-21E016-4989.PDF 214.822KB

 

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Recall Acknowledgement

RCAK-21E016-3411.pdf 646.316KB

 

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Owner Notification Letter(Part 577)

RCONL-21E016-2315.pdf 124.937KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E016&docType=RCL

 

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