Safety Recall Campaign SRV-RCL-21-009 – CR216 – Turn Indicator Replacement – 2021 Scrambler Nightshift

“This site contains affiliate links for which OEMDTC may be compensated”

May 17, 2021 NHTSA CAMPAIGN NUMBER: 21V361000

Turn Signals Are Not Bright Enough/FMVSS 108

Turn signal lights that aren’t bright enough can reduce other driver’s ability to see that the turn signals have been activated, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V361

Manufacturer DucatieBay North America

Components EXTERIOR LIGHTING

Potential Number of Units Affected 228

 

Summary

DucatieBay North America (DucatieBay) is recalling certain 2021 Scrambler 800 Night Shift motorcycles. The front and rear turn signal lights may not flash brightly enough. As such, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will replace the front and rear turn signals, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact DucatieBay customer service at 1-888-391-5446. DucatieBay’s number for this recall is SRV-RCL-21-009.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Ducati Recalls

 


CR216 – Turn Indicator Replacement

Scrambler Nightshift MY2021 (USA,CDN,MEX)

Safety Recall Campaign SRV-RCL-21-009

 

Date:May 19, 2021
To:Dealer Principal, General Manager, Service Manager, North American Dealer Network
From:Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager

 

Dear Dealers,

On a limited and well-defined batch of motorcycles, the front and rear turn indicators must be replaced as the installed parts are not approved for the specific country version.

 

Application

You can find the precise list of VIN numbers involved in CR216 on the DCS, in sections:

VIN HISTORY It is possible to search by individual frame number.
CAMPAIGNS It is possible to search for all the frame numbers that you received from DucatieBay North America.

 

Customer Impact

All motorcycles already delivered to final Customers must undergo this update as soon as they come to your workshop. All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations, and always before delivery to the final Customer.

 

Parts Distribution

The parts required to carry out the upgrade under this Compliance Recall Campaign must be individually ordered for each affected frame number.

 

Warranty Reimbursement Rules

The reimbursement to implement the update CR216 will be issued through the standard warranty claim procedure via the DCS. The warranty claim is pre-filled and is identified as CR216.

The Dealer shall be reimbursed for the cost of the components required for the repairs (Turn Indicators (4) Part no. 53010412B, TCEIF screw M6X18 (4) Part no. 77110401B) and total labor time of 1h:06min (11 Labor Units) to include:

  • Vehicle reception and delivery
  • Replacement of front and rear turn indicators
  • Cost of the self-locking ties
  • Soft cleaning of the vehicle
  • Preparation for return of original (non-compliant) Turn Indicators

 

WARNING 

If the Customer refuses to complete this operation, this must be reported in the “Notes” field of the Work Order, and the note specifically signed by the Customer. The customer must accept that operating the unit without having this operation performed will negate their compliance with FMVSS standard # 108. A copy of the signed repair order must be submitted by Youtech. 

If this Recall operation is declined by the customer, the warranty claim confirming the recall completion must not be completed for this vehicle in DCS.

 

Parts Return Process

Each Dealer has been emailed prepaid UPS shipping labels addressed to the Service Manager for their allocated motorcycles under this campaign. The Original Turn Indicators must be returned in the packaging that the Replacement Indicators were shipped in. If the turn signals are not returned from this campaign, any warranty claim for both the parts and labor will be debited from the dealer.

 

Table of Contents

Page
Introduction 1
Application 2
Customer Impact 2
Parts Distribution 2
Warranty Reimbursement Rules 2
Parts Return Process 2
Spare Parts 3
Service Solution 4
Part 1: Front Turn Indicator Replacement 4
Part 2: Rear Turn Indicator Replacement 5
Additional Requirements and Notes 13
Customer Letter Example 14

 

Spare Parts

The components to be used for this update are:

Part no. Description Photo Quantity to order (pcs)
53010412BTurn indicators4
77110401BTCEIF screw M6X184

 

All other self-locking ties, locking compounds, and lubricants are available in the local market and should be sourced locally.

 

Service Solution

WARNING  To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions

 

Part 1: Front Turn Indicator Replacement

For front turn indicator replacement, a video has been made to show the correct procedure to be followed; the video is available at the following link https://youtu.be/bLa4Crnh_38.

YouTube video

 

NOTE

To replace front turn indicators, the fuel tank does not have to be removed and fuel quick connectors must not be disconnected: simply lift fuel tank using specific tool part no. 887138835 so as to access “R: right turn indicator” and “L: left turn indicator” connectors.

 

Part 2: Rear Turn Indicator Replacement

1. Position the motorcycle on the rear paddock stand

2. Remove the seat

3. Lift glove compartment protection (1) and remove the 3 self-locking ties (2)

4. Only remove the 2 upper retaining screws M6x12 (3) of splash guard (4) so as to gain access to the RH and LH rear turn indicator connectors

5. Remove the 2 self-locking ties (5) and disconnect left (6) and right (7) rear turn indicator connectors

6. Remove the 2 screws M8x20 (8) with spacer (9) securing the rear turn indicator support to subframe, and slide out the support

7. Remove the 4 self-tapping screws (10) joining the upper and the lower turn indicator supports

8. Remove the 4 self-locking ties (11) joining the right and left turn indicator wiring to support

9. Remove the 2 screws M6x45 (12) while holding the 2 nuts (13) and slide out turn indicators

10. Fit 4 new small self-locking ties (14) in the relevant seats on lower support, aiming them as shown in the figure

11. Position the new LH and RH turn indicators on the lower support by routing wiring inside slot (16) together with centering bushing (17), as shown in the figure

12. By keeping the turn indicators against the lower support, insert screw (18) and, on the other side, screw nut (19)

13. Tighten screw M6X18 (18) while holding nut (19) to 5Nm ± 10%.

 

NOTE

The turn indicators shown in the figure are not those to be installed, but the assembly procedure is the same.

 

14. Install the new turn indicators on the lower support by positioning the relevant cables inside new ties (14) and making sure that cables slide inside the relevant grooves (15) of support.

15. Tighten ties (14) ensuring that their clamps are facing up, as shown in the figure

16. Position upper support on lower support ensuring turn indicator cables are correctly fitted inside grooves (15) on lower support.

 

NOTE

Make sure supports are perfectly closed; should this not be the case, check the correct positioning of the clamps of ties.

 

17. Rotate turn indicator support unit and start the 6 self-tapping screws (10) on the lower support.

18. Tighten the 6 screws (10) according to the sequence shown in the figure

19. Clean the 2 screws M8x20 (8) from any residues of the pre-applied Loctite

20. Fit the rear turn indicator support assembly on subframe by starting the 2 screws M8x20 (8) with spacer (9)

21. Tighten the 2 screws M8x20 (8) to 22 Nm ± 10% with LOCTITE 243

22. Connect rear turn indicator left (6) and right (7) connector to vehicle wiring with selflocking ties (20), as shown in the figure

24. Restore turn indicator wiring leads close to glove compartment by fastening them with 3 new self-locking ties (21), as shown in the figure

25. Restore glove compartment protection (1), as shown in the figure

26. Remove specific tool Part no. 887138835 and secure fuel tank (See “Section 08 – Fuel/exhaust system – Fuel tank” of the Workshop Manual)

27. Refit the canister filter cover (See “Section 08 – Fuel/exhaust system – canister filter” of the Workshop Manual)

28. Check for the correct operation of the front and rear turn indicators

29. Fit the seat.

 

Campaign Authorization

DucatieBay North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.

 

Dealer Obligation

This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities.  Please direct any questions or concerns to your Service Area Manager.

 

Thank you for your cooperation.

 

Service Department
DucatieBay North America, Inc.

 

 

For questions on this Safety Recall Campaign,  please contact your Service Area Manager.

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX NHTSA Recall No. 21V-361

 

May 17, 2021

Customer Name
Customer Address
City, St, Zip Code

Subject: 

DucatieBay Motorcycle: Scrambler Nightshift MY2021 (USA, CDN, MEX only)

NHTSA Campaign I.D. Number: 21V-361

Dealer Bulletin: SRV-RCL-21-009

 

Dear DucatieBay Owner,

This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. DucatieBay Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain Scrambler Nightshift MY2021 (USA, CDN, MEX). Our records indicate that you are the owner of a DucatieBay motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.

 

What is wrong?

On a limited and well-defined batch of motorcycles, the front and rear turn indicators must be replaced as the installed parts are not approved for the specific country version. The front and rear turn signals do not guarantee the “effective projected luminous lens area requirements” required by the FMVSS (Federal Motor Vehicle Safety Standards) No. 108.

 

As a result of reduced projected luminous lens area, if surrounding traffic is unable to notice the front and rear turn signals lights, it may result in an increased risk of a crash.

 

What will DucatieBay do?

An official DucatieBay dealer will replace the front and rear turn signals, free of charge. The repair will take approximately 1 hour to complete. Service time will vary depending on dealer scheduling.

Please, contact your local DucatieBay Service center as soon as possible to schedule an appointment for the repair. You may continue to operate your motorcycle with light acceleration at moderate speeds to reach your DucatieBay authorized dealer. If you feel uncomfortable riding the motorcycle, please contact our roadside assistance provider at 800234-1353 to facilitate a tow service to your nearest DucatieBay dealer

To locate your nearest authorized DucatieBay dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Service Problem Help:

If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact DucatieBay North America Customer Care at  1 (888) 391-5446.

 

If you cannot obtain satisfaction, please use the following options:

 

For USA Customers:

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590

 

Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to www.safercar.gov.

 

For Canadian Customers:

Please contact DucatieBay customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510.

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN

If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized DucatieBay dealer. Expenses from repair facilities outside of the authorized DucatieBay dealer network will be considered; however, the procedure must meet DucatieBay North America’s standards.

 

Your authorized DucatieBay retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They’ll inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to DucatieBay North America, Inc. for reimbursement.

 

Only a repair involving this safety recall campaign is reimbursable. DucatieBay North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.

 

We recommend that your authorized DucatieBay dealer be your primary contact on this issue. We anticipate that your authorized DucatieBay dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.

 

What if you no longer own the vehicle? 

If you no longer own the vehicle, please e-mail your change of ownership information to ContactUs@ducatieBay.com or contact DucatieBay North America Customer Care at 1 (888) 391-5446.

 

We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.

 

Sincerely,

 

Richard Kenton
Technical Director – DucatieBay North America

 



1 Affected Product

Vehicle

MAKEMODELYEAR
DUCATIeBaySCRAMBLER2021

 


7 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V361-2308.PDF 211.15KB

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Noncompliance Notice 573 Report

RCLRPT-21V361-7253.PDF 215.423KB

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Recall Acknowledgement

RCAK-21V361-5153.pdf 645.161KB

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Safety Bulletin re CR216 Turn Indicator Replacement Scrambler Nightshift MY2021 (USA,CDN,MEX) Safety Recall Campaign SRV-RCL-21-009

RCSB-21V361-0269.pdf 1104.279KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V361-0537.pdf 249.022KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V361-6419.PDF 211.337KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V361-0122.PDF 211.252KB

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Latest Recalls Documents

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API


 

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