Wheel Spindles Improperly Welded To Axle – 2021 Karavan Move I 1500 Long Trailers

SEOCONTENT-START

— –
!!::.WARNING: All involved customers must be notified, all involved units must be corrected as per instruction herein.
Campaign no.: 2021-0006
June 4, 2021 Subject: Move 11500 Extended Trailer Spindle Weld
Failure – Possible Wheel Loss
No. 2021-4
MODEL YEAR MODEL SERIAL NUMBERS
2021 Move I 1500 Extended Refer to campaign monitoring to validate involved
Trailer vehicle serial numbers
~
IMPORTANT
– When a vehicle comes in for service, always type the VIN in Knowledge Center to I ·— I ·- ·– ■
check for pending campaigns or alerts.
PROBLEM
On a limited number of units manufactured by
Karavan Trailers, the wheel spindles were improperly
welded to the axle. In some situations, this
could result in a wheel loss, increasing the risk of
a crash.
SOLUTION
Replace axle assembly.
Printed in Canada. (sbg2021-005 en LG)
©2021 Bombardier Recreational Products Inc. and BRP US Inc. All rights reserved.
. .
PARTS REQUIRED
Order parts through Karavan using the following
informations. The parts will be sent free of
charge.
The trailer VIN and the axle serial number will have
to be provided to Karavan Trailers to get the replacement
axle.
Contact number: 920-928-6411
Contact name: Chianna Harvey
Working hours: 8am-4:30pm CST
Contact email: [email protected]
DESCRIPTION PART NUMBER QTY
Axle assembly 1
Spring pad 2
320-03380-A
U-bolt 4
0.438-14 Centerlock 8
hex. nut
1 / 4
®™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
CORRECTIVE ACTION
Inspection
Inspect axle tag, located in the middle of the axle
and take note the Batch number.
NOTE: The axle tag will be either a white sticker
(as shown) or a metal plate.
TYPICAL
AFFECTED BATCH NUMBER
256
258
260
If the trailer is from one of the affected batches,
proceed to AXLE REPLACEMENT. If not, no further
action is required.
In case the batch number is not visible or missing,
proceed to AXLE REPLACEMENT.
Axle Replacement
Lift and secure trailer. Trailer must be blocked off
the ground to remove all weight from the tires.
Ensure the trailer is properly supported and
unladen.
2/4
Remove both wheels.
Remove axle assembly by removing and discarding
the 4 nuts, the U-bolt and the spring pad on
each side.
sbg2021-005-002
2021-4 SAFETY CAMPAIGN
Remove axle from the trailer.
The installation is the reverse of the removal procedure.
However, pay attention to the following.
Ensure to position the new axle with the locating
holes downward.
sbg2021-005-011
Line up the locating hole in the axle with the centre
bolt of the spring stack.
Install the new U-bolts, spring pads and 0.438-14
Centerlock hex. nuts. Tighten to specification.
SAFETY CAMPAIGN
TIGHTENING TORQUE
0.438-14 Centerlock I
hex. nut
34 N•m (25 lbf•ft)
lnst~II bo~h wheels. Ensure the taper of the lug
nut Is facing toward the wheel. Tighten to specification
in a star pattern.
TIGHTENING TORQUE
Lug nuts I 108 N•m (80 lbf•ft)
2021-4 3/4
Defective Axle
Remove the axle tag by cutting on each side of
the axle assembly. Discard remaining of the axle
assembly in compliance with the local authorities.
4/4
WARRANTY
Submit a warranty claim using the following information.
Refer to the DEALER/DISTRIBUTOR WARRANTY
GUIDE
Inspection Only
Product Line
Unit Model Year
Cam pa i g nlB u 11 eti nl
Description
*Action
PWC
2021
6 I 2021-41
Spindle weld
failure
Inspect Repair
——–
Total Labor time 0.3 hour
Inspection and Repair
NOTE: A picture of the axle tag, cut from the axle
assembly must be provided with every claim. If
no pictures are included, the claim will not be processed.
Product Line PWC
Unit Model Year 2021
Cam pa i g nlB u 11 eti nl 6 I 2021-41
Description Spindle weld failure
*Action
– Inspect Repai-r
~ ~
Total Labor time 1 .0 hour
In case towing fees occur, if you need to refund
the customer, proceed as follow:
TOWING FEE REFUND PROCESS
Unit claim Type 01
Failure part number 262000291
Job code 05-00
Sub labor 262000291
NOTE: Amount without taxes. Copy of towing invoice
is mandatory.
2021-4 SAFETY CAMPAIGN

******************************************************************************************************************

565 de la Montagne Street
Valcourt (Québec) J0E 2L0
Canada
June 4, 2021
Subject: Sea-Doo Move I Extended 1500 Trailer Spindle Weld Failure – Possible Wheel
Loss
Dear Sea-Doo owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BRP has decided that a defect which relates to motor vehicle safety exists on some 2021 Sea-Doo MOVE trailers.
Our records show that you own a potentially affected trailer.
What is the potential problem?
On a limited number of units manufactured by Karavan Trailers, the wheel spindles were improperly welded to the axle. Three axle batches (256, 258 and 260) were identified at risk for inadequate welding. In some situations, this could result in the spindle’s weld breaking, sliding out of the flange, and the wheel separating from the axle and vehicle, increasing the risk of a crash or injury to others on the road.
Which models are involved?
A limited quantity of serial numbers of model year 2021 Sea-Doo MOVE trailers.
What will BRP do?
BRP will repair your trailer free of charge. The corrective action involves owners to inspect the axle batch number. If it is part of the three affected batches, the axle will be replaced and transportation of the trailer to your dealership will be paid by BRP. This service should take about one hour.
If it is not part of the affected batch, no further action will be required.
What should you do?
Do not use your trailer UNTIL the inspection or repair has been done.
Inspection:
Identify the batch number on your axle. If the batch number is NOT 256 or 258 or 260.
No further action is required and you can continue to use your trailer.
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle
«SERNR» «MODEL_YR» «CMP_NO»
«NAME2» «NAME3» «NAME1»
«STREET»
«CITY» «REGION» «ZIP»
«COUNTRY»
Page 2
If the batch number is either 256 or 258 or 260, or if you are unable to identify the batch number, contact your authorized BRP Sea-Doo dealer to schedule an appointment and arrange for transportation of the trailer. The dealer will perform the safety recall.
If it is possible, send the trailer WITHOUT the PWC on it.
Where to find the BATCH NUMBER on the axle?
What to do if you feel you have received this notice by mistake?
This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.
If you believe that the dealer or BRP has failed or is unable to remedy the defect within a reasonable time (60 days) or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E. Washington, D.C. 20590, or call the toll free Auto Safety HotLine at 1- 888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Page 3
If you are a vehicle lessor, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Your safety and continued satisfaction with our products are a priority for us. We apologize for any inconvenience this may cause you and remain committed to facilitate the process as much as we can.
Thank you for your immediate attention to this matter.
Sincerely,
BRP Customer Services Department
If you have questions or need assistance, or to find the nearest authorized BRP dealer:
• Visit www.brp.com
• Or call: 1-888-272-9222
8:00 AM to 8:00 PM Eastern time 7 days a week.

SEOCONTENT-END