June 4, 2021 NHTSA CAMPAIGN NUMBER: 21V427000
Propane Regulator May Fail and Cause Fire
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
NHTSA Campaign Number: 21V427
Manufacturer Keystone
RV Company
Components EQUIPMENT
Potential Number of Units Affected 80,000
Summary
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet, Sprinter, and 2020 Keystone Hideout vehicles equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owners were notified of the defect on August 4, 2021. A final owner letter was mailed January 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Parts Required:
1 – KRV # 424123 Regulator – Kit – Auto Change Over – w/2-12″ Pigtails (Please order box qty of 10 or more – no VIN required. Part number shipped will vary depending on supply available.)
Tools Required:
– Open-end wrenches to replace regulator
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels, turn off all appliances, and shut the valves on the propane bottles.
Step 2
Locate the Winntec propane regulator at the LP bottles. Inspect the date code. Only replace Winntec model 6020 with a date code of 18 xx, 19 xx, 20 xx or 21xx.
Step 3
Remove and replace the propane regulator using industry standards, followed by a drop pressure test to check for leaks.
Step 4
Note the regulator date code and what brand and model of regulator was used as a replacement on the work order for claim. Proceed to warranty reimbursement.
11/4/20–Grand Design RV informs THOR Ind. of three incidents involving Winntec Model 6020 regulators, where the regulators were suspected as the cause of fires. The Thor companies reviewed the issue internally and found no issues with these regulators at that time.
12/4/20–KZ RV informs THOR Ind. of two issues under investigation with the same suspect regulators.
12/22/20–Grand Design performs lab analysis on two failed regulators and finds they contain an oily substance inside. There is a belief that the oily substance is machining oil from a manufacturing process.
2/24/21–Grand Design informs THOR Ind. they are investigating several more fires, and will be sending regulators from those incidents for lab inspection.
3/16/21–Lab analysis performed on six regulators from Grand Design, including one exemplar and one from KZ RV. In the lab setting, the KZ RV regulator operated within allowable parameters, although it contained the same oily residue seen on the field samples.
4/19/21–THOR Ind. engages Exponent Engineering to conduct analysis of regulators to determine source of oily substance.
5/10/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV, to update them on regulator investigation. All committees request further investigation of specific claims and confirmation of Exponent findings.
5/12/21–Exponent provides written report/presentation on regulator analysis.
5/14/21–Meeting held with Grand Design, Dehco, Winnspec International, and Chen Fong to discuss regulator issue. Winnspec given until May 18, to return information regarding issues with their regulators.
5/19/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV to update them on the regulator investigation.
5/21/21–THOR Ind. Discussed regulator issue with the Medium Heavy Duty ODI office.
5/24/21 & 5/25/21 – Meeting with Grand Design, Dehco, Winnspec International, and Chen Fong at Livonia, MI testing facility, to discuss regulator investigation. Chen Fong agrees the regulator is allowing higher pressure than expected with a compromised second stage seal.
5/27/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV. All safety committees decide to move forward with a recall for safety for units built with a defective Winntec Model 6020 regulator.
21E081 – Possible LP Regulator Failure – Winntec & WIC Model 6020 LP Regulators
http://oemdtc.com/7146/21e081-possible-lp-regulator-failure-winntec-wic-model-6020-lp-regulators
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV
Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2020 Bullet, Hideout, Passport,
and Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that the Winn-Tec Model 6020 dual stage propane regulator may supply elevated, intermittent,
or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance
to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances
that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator.
IMPORTANT
We apologize for any inconvenience, but parts to repair your vehicle are not currently available.
We are working closely with our suppliers to accelerate parts availability. When parts become available, we will send you another
letter asking you to contact your dealer to arrange a service appointment to remedy the recall.
Once replacement parts become available, the remedy is to replace the existing regulator and pigtail (hoses) with
new. The service and parts required for this corrective action will be provided at no charge to you.
Until parts and service become available, you can eliminate any potential risk to safety by turning off the propane
bottles until the recall remedy is performed. If you choose to continue to use your RV, please pay attention to any
irregularities when using propane including (1) the cooktop flame being either too large or too small, (2) a venting
sound at the regulator or a strong smell of propane, or (3) a larger than normal flame height at the burner tubes in
the furnace, water heater, or refrigerator. If any of these situations occur please discontinue the use of the RV until
the recall remedy is performed. Also, do not leave any propane appliance unattended during operation. Once you
receive notification of parts availability, please make an appointment to have your Winn-Tec Model 6020 regulator
and pigtails replaced by your dealership. The labor time to perform this correction is approximately 1 hour. Please
ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for
this repair.
Once you receive notification of parts availability, if your dealer is unable to assist or if you take your RV to your
dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time,
or without charge to you, please contact Keystone Customer Service. Also, you may be eligible to receive
reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer
Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also
submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE,
Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-427
Safety Advisory: 21-413
August 4, 2021
***************************************************************************************************************
SAFETY ADVISORY # 21-413
Winntec Propane Regulators
Keystone is conducting a voluntary RECALL notification campaign in accordance with the
National Highway Transportation and Safety Act. It has been decided that the Winn-Tec Model
6020 dual stage propane regulator may supply elevated, intermittent, or low propane pressure
to the appliances. An increase in propane pressure, could cause the flame of the appliance to
become larger, and under certain rare circumstances, may ignite adjacent materials resulting
in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, hot
water heater, furnace and refrigerator.
Models Included:
Year Model Serial Number Ranges
2019 – 2020 Bullet – All West Coast Models
KX433341 – KX435913
LX430091 – LX434656
2019 – 2020 Hideout – All West Coast Models
KN244976 – KN249277
LN240026 – LN246715
2019 – 2020 Passport – All West Coast Models
KX412668 – KX415258
LX410000 – LX414879
2019 – 2020 Sprinter – All Models
K1530649 – K1532516
L1530000 – L1532758
Parts Required: 1 – KRV # 424123 Regulator – Kit – Auto Change Over – w/2-12″ Pigtails
(Please order box qty of 10 or more – no VIN required. Part number shipped will
vary depending on supply available.)
Tools Required: – Open-end wrenches to replace regulator
PLEASE NOTE: Regulator date code is required for the claim. See Figure 1.
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to inspect the date code, see Figure 1. If the date code is 18 XX, 19 XX, 20 XX, OR 21 XX
replace the existing Winntec propane regulator with a new regulator, the regulator date code is required for
the claim. See Figure 1.
PLEASE NOTE: Depending on part availability you may receive different brand of regulator than
what is listed, with or without hoses. If a regulator is received without hoses it is acceptable to use
the original hoses.
Keystone RV Company 1/18/22
Safety Advisory 21-413 Page 2 of 4
Approved Replacement Regulators From Stock or Local Purchase
Fairview GR-9984
TPA ACR6/Flame King
Marshall Excelsior MEGR-253
Cavagna 52-A-890
JR Products 07-31525
Camco 59002,59005,59007
Enerco/Mr. Heater 73836
Safety Advisory 21-413 Page 3 of 4
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the
wheels, turn off all appliances, and shut the valves on the
propane bottles.
Step 2
Locate the Winntec propane regulator at the LP bottles. Inspect the
date code. Only replace Winntec model 6020 with a date code of
18 xx, 19 xx, 20 xx or 21xx.
Step 3
Remove and replace the propane regulator using industry
standards, followed by a drop pressure test to check for leaks.
Step 4
Note the regulator date code and what brand and model of
regulator was used as a replacement on the work order for
claim. Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Inspect the regulator brand and date code, submit the claim on Key Express using Flat Rate Code #
7141342K
In the Complaint section note: Safety Advisory # 21-413
In the Cause section note: Safety Advisory # 21-413
In the Correction section note: Inspected regulator and it is not a Winntec, it is X (list Brand
and model) or Date code is XX XX prior to the recalled
regulators.
The amount of time authorized for this repair is 0.3 hour.
REPAIR
Submit the claim with date code on Key Express using Flat Rate Code # 7141342B
In the Complaint section note: Safety Advisory # 21-413
In the Cause section note: Safety Advisory # 21-413
In the Correction section note: Replaced Winntec Regulator.
Date code is 18 XX/19 XX/20 XX/21 XX.
Please Note: If using a stock regulator from your parts, list
the make and model here or attach a picture.
Fig. 1
Safety Advisory 21-413 Page 4 of 4
The amount of time authorized for this repair is 0.5 hour.
PARTS DISPOSITION
No return parts required.
If you have questions, please contact Customer Service:
Traditional: (855) 895-4422
Light Weight: (866) 273-1456
Premium: (866) 273-1454
***************************************************************************************************************
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2019-2020 Bullet, Hideout, Passport, and Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is
conducting a safety recall.
Please note, this is an update to the original notification from August 2021. Parts are now available to have this recall
remedied by your dealer. We apologize for any inconvenience this action may cause you; however your safety and
continued satisfaction are of the utmost importance to us.
It has been decided that the Winn-Tec Model 6020 dual stage propane regulator may supply
elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure,
could cause the flame of the appliance to become larger, and under certain rare circumstances, may
ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame
are the stovetop, oven, water heater, furnace and refrigerator.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to replace the existing regulator with a new regulator. The service and parts
required for this corrective action will be provided at no charge to you.
Do not use unattended propane appliances or turn off propane bottles until regulator is replaced. As
soon as possible, please make an appointment to have your RV serviced by your dealership. The
labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to
know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-427
Safety Advisory: 21-413
January 11, 2022
Parts Now
Available
***************************************************************************************************************
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-413
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2019-2020 Bullet, Hideout, Passport, and Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is
conducting a safety recall.
It has been decided that the Winn-Tec Model 6020 dual stage propane regulator may supply
elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure,
could cause the flame of the appliance to become larger, and under certain rare circumstances,
may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive
flame are the stovetop, oven, water heater, furnace and refrigerator. The vehicles included in the
recall are:
Year Model Serial Number Ranges
2019-2020 Bullet 210RUDWE, 211BHSWE, 212RBSWE, 221RBSWE,
243BHSWE, 247BHSWE, 248RKSWE, 257RSSWE,
261RBSWE, 265RBIWE, 269RLSWE, 272BHSWE, 273BHSWE,
277BHSWE, 287QBSWE, 290BHSWE, 291RLSWE,
308BHSWE
KX433341 – KX435913
LX430091 – LX434656
2019-2020 Hideout 195LHSWE, 19LHSWE, 20LHSWE, 21FQWE,
21LHSWE, 22KBSWE, 22LHSWE, 23LHSWE, 245LHSWE,
24BHSWE, 24LHSWE, 25LHSWE, 25RKSWE, 26LHSWE,
26RLSWE, 27DBSWE, 27RLSWE, 28BHSWE, 28RKSWE,
29BQSWE, 29DFSWE, 30BHKSWE, 31BHDSWE, 32BHDSWE
KN244976 – KN249277
LN240026 – LN246715
2019-2020 Passport 197RBWE, 198MLWE, 199MLWE, 216RDWE,
2210RBWE, 234QBWE, 239MLWE, 2400BHWE, 240BHWE,
2450RLWE, 2500RKWE, 2520RLWE, 2521RLWE, 2600BHWE,
2670BHWE, 267BHWE, 2710RBWE, 2820BHWE, 2900RLWE,
292BHWE, 2950BHWE, 3100QBWE
KX412668 – KX415258
LX410000 – LX414879
2019-2020 Sprinter 26RB, 26RK, 27FWML, 29DB, 29FK, 29FWBH,
29FWRL, 3150FWRLS, 3151FWRLS, 3160FWRLS,
3161FWRLS, 3190RLS, 31FWMB, 320MLS, 325BMK,
32FWBH, 330KBS, 333FKS, 3340FWFLS, 3341FWFLS, 33BH,
341BIK, 3530FWDEN, 3531FWDEN, 3550FWMLS,
3551FWMLS, 3560FWRLB, 3561FWRLB, 3570FWLFT,
3571FWLFT, 3610FWFKS, 3611FWFKS, 3620FWLBH,
3621FWLBH
K1530649 – K1532516
L1530000 – L1532758
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-427
CAN: 2021-398
Safety Advisory: 21-413
August 5, 2021
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT
We apologize for any inconvenience, but parts to repair the vehicles are not currently available.
We are working closely with our suppliers to accelerate parts availability. When parts become available, we will send another letter.
Our records indicate unit(s) sold or in your present lot inventory fall within this range. Your dealership will be
notified when parts are available to remedy affected units. Federal Law requires you to complete the recall
service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory
or have been sold are as follows:
«VIN1»
— Serial numbers with ‘*’ have been retail sold —
If you currently have any dealership owned stock inventory that falls within this recall, please e-mail
[email protected] with the VIN and “regulator recall” in the subject line to receive further assistance.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence, please feel free to contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
***************************************************************************************************************
KEYSTONE
RV COMPANY
Dear
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-427
CAN: 2021-398
Safety Advisory: 21-413
January 20, 2022
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2019-2020 Bullet, Hideout, Passport, and Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is
conducting a safety recall.
Reason for It has been decided that the Winn-Tee Model 6020 dual stage propane regulator may supply
elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure,
this recall could cause the flame of the appliance to become larger, and under certain rare circumstances,
may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive
flame are the stovetop, oven, water heater, furnace and refrigerator. The vehicles included in the
recall are:
Year Model Serial Number Ranges
2019-2020 Bullet – All West Coast Models
KX433341 -KX435913
LX430091 – LX434656
2019-2020 Hideout – All West Coast Models
KN244976 – KN249277
LN240026-LN246715
2019-2020 Passport – All West Coast Models
KX412668 – KX415258
LX410000- LX414879
2019-2020 Sprinter – All Models
K1530649- K1532516
Ll530000- L1532758
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
— Serial numbers with ‘*’ have been retail sold –
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-413,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
***************************************************************************************************************SEOCONTENT-END
3 Affected Products
Vehicles
14 Associated Documents
Recall 573 Report – Amendment 3
RCLRPT-21V427-4684.PDF 217.917KB
Recall 573 Report – Amendment 2
RCLRPT-21V427-9067.PDF 214.307KB
Manufacturer Notices(to Dealers,etc)-21-413 dealer interim email sent 8-5-2021
RCMN-21V427-6678.pdf 184.261KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V427-3198.pdf 108.075KB
Manufacturer Notices(to Dealers,etc)-21-413 Propane Regulator Interim Recall Dealer Letter Final
RCMN-21V427-9883.pdf 106.281KB
Recall 573 Report – Amendment 1
RCLRPT-21V427-3481.PDF 214.126KB
Miscellaneous Document – Chronology
RMISC-21V427-8445.pdf 52.058KB
Defect Notice 573 Report
RCLRPT-21V427-6507.PDF 213.712KB
Recall Acknowledgement
Owner Notification Letter(Part 577)
RCONL-21V427-9453.pdf 106.839KB
Manufacturer Notices(to Dealers,etc) – 21-413 dealer email recall sent 1-19-2022
Remedy Instructions and TSB
RCRIT-21V427-2508.pdf 199.582KB
Manufacturer Notices(to Dealers,etc) – 21-413 Winntec Propane Regulator Recall Dealer Letter mailing 1-20-2022
Remedy Instructions and TSB
RCRIT-21V427-0803.pdf 199.52KB
Latest Recalls Documents
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This product presentation was made with AAWP plugin.