July 21, 2021 NHTSA CAMPAIGN NUMBER: 21V551000
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
NHTSA Campaign Number: 21V551
Manufacturer Shyft Group
Components STEERING
Potential Number of Units Affected 76
Summary
Shyft Group is recalling certain 2021-2022 Utilimaster Walk-In vans. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Remedy
Daimler Trucks North America (DTNA) will mail owner letters on behalf of Shyft Group, and DTNA service facilities will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed on December 23, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group’s number for this recall is 21-17.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
Subject: Tie Rod Clamp (Lock Nut) Over-Crimped
Tie Rod End Clamp Bolts
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles This notice applies to your vehicle
This notice is sent to you in accordance with the requirements the Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, has decided that a defect, which relates to motor vehicle safety, exists on certain DETROITTM Model 2, 3 and 5 steer axles manufactured between Dec 15, 2020 through Apr 14, 2021. DTNA is initiating Recall Campaign D21R7 to replace the tie rod assemblies.
The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash.
Records indicate that your vehicle has one of the affected steering axles.
Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. The labor time required to perform this replacement is 2.0 – 4.3 hours. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer. This service will be completed for you at no additional cost by a DTNA repair facility under the provisions of this notice. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
You must make an appointment with the repair facility, at least two weeks in advance of the actual repair, so the repair facility can stock the replacement part(s) needed to complete this recall campaign. Failure to provide advance notification to the repair facility may result in a delayed repair.
If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an Authorized DTNA Repair Facility.
The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the repaired vehicle
- What problem occurred, what repair was done, and the date of the repair
- Who repaired the vehicle
- The total cost of the claimed repair expense
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your DTNA dealer. Please speak with your authorized DTNA dealer concerning this matter.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
SEOCONTENT-START
Daimler Trucks
North America LLC
July 2021
D21R7 (FL888) Interim Recall Notice NHSTA #21V-369 (Non School)
NHTSA #21V-370 (School Bus)
Detroit Diesel Corporation 13400 Outer Drive, West Detroit, Michigan 48239-4001 Telephone: 313‐592‐5000
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s)
Subject: DETROITTM Tie Rod End Clamp Bolts
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, has decided that a defect, which relates to motor vehicle safety, exists on certain DETROITTM Model 2, 3 and 5 steer axles manufactured between Dec 15, 2020 through Apr 14, 2021. DTNA is initiating Recall Campaign D21R7 to replace the tie rod assemblies.
On certain DETROITTM Model 2, 3 and 5 steer axles, the tie rod clamp may be loose due to the supplied lock nuts being over- crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint creating the risk of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time.
The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Detroit Diesel Customer Support Center, 13400 Outer Drive West, Detroit, MI 48239, or call (800) 445-1980 (Eastern Standard Time). Detroit Diesel’s Customer Support Center is open 24 Hours / 7 Days a Week. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327- 4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We are sorry to cause you this inconvenience. However, we have taken this action in the interest of your continued satisfaction with our products.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
*************************************************************************************************************
Daimler Trucks
North America LLC
December 2021
FL888 (D21R7)
NHSTA #21V-369 (Non School)
NHTSA #21V-370 (School Bus)
IMPORTANT SAFETY RECALL
Subject: Tie Rod Clamp (Lock Nut) Over-Crimped
Tie Rod End Clamp Bolts
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles
This notice applies to your vehicle
This notice is sent to you in accordance with the requirements the Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, has decided that a defect, which relates to motor vehicle safety, exists on certain DETROITTM Model 2, 3 and 5 steer axles manufactured between Dec 15, 2020 through Apr 14, 2021. DTNA is initiating Recall Campaign D21R7 to replace the tie rod assemblies.
The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash.
Records indicate that your vehicle has one of the affected steering axles.
Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. The labor time required to perform this replacement is 2.0 – 4.3 hours. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer. This service will be completed for you at no additional cost by a DTNA repair facility under the provisions of this notice. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
You must make an appointment with the repair facility, at least two weeks in advance of the actual repair, so the repair facility can stock the replacement part(s) needed to complete this recall campaign. Failure to provide advance notification to the repair facility may result in a delayed repair.
If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an Authorized DTNA Repair Facility.
The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show:
The name and address of the person who paid for the repair
The Vehicle Identification Number (VIN) of the repaired vehicle
What problem occurred, what repair was done, and the date of the repair
Who repaired the vehicle
The total cost of the claimed repair expense
Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your DTNA dealer. Please speak with your authorized DTNA dealer concerning this matter.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
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2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| UTILIMASTER | WALK-IN VAN | 2021-2022 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-21V551-7740.PDF 212.973KB
Recall Acknowledgement
RCAK-21V551-5829.pdf 646.241KB
Interim Owner Notification Letter(Part 577)
RIONL-21V551-8924.pdf 229.858KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V551-1451.pdf 404.641KB
Latest Recalls Documents
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