RE21/31 (RC13) – Seat Belt Locking Retractor Malfunction/FMVSS 208 – 2021 Bentley Bentayga

August 4, 2021 NHTSA CAMPAIGN NUMBER: 21V605000

Seat Belt Locking Retractor Malfunction/FMVSS 208

An unsecured child restraint system can increase the risk of injury during a crash.

 

NHTSA Campaign Number: 21V605

Manufacturer BentleyeBay logo Motors, Inc.

Components SEAT BELTS

Potential Number of Units Affected 33

 

Summary

BentleyeBay logo Motors, Inc. (BentleyeBay logo) is recalling certain 2021 Bentayga vehicles. The front passenger seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicles Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect the front passenger seat belt assemblies, and if necessary, replace the seat belts free of charge. Owner notification letters were mailed on September 30, 2021. Owners may contact BentleyeBay logo customer service at 1-800-777-6923. BentleyeBay logo’s number for this recall is RE21/31 (RC13).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Bentley Recalls

 


IMPORTANT SAFETY RECALL

RE: COMPLIANCE RECALL – AUTOMATIC LOCKING SEAT BELT RETRACTORS (ALR) 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. BentleyeBay logo Motors has decided that certain 2021 model year BentleyeBay logo Bentayga vehicles fail to conform to Federal Motor Vehicle Safety Standard No.208 Occupant Crash Protection. Our records show that you are the owner of a vehicle affected by this action.

 

What is the issue

Autoliv seat belt assemblies do not comply with regulatory requirements. In  these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted.

The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats.

With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat.

 

What will we do?

To correct this noncompliance, your authorized BentleyeBay logo dealer will inspect and, if necessary, replace the affected seat belt. This work will take about an hour to complete and will be performed for you free of charge. If a seat belt requires replacement, your dealer will have to order parts. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

 

What should you do?

Please telephone your authorized BentleyeBay logo dealer without delay to schedule a repair appointment. Your dealer has all the necessary instructions to perform this important safety repair to your satisfaction.

 

Precautions you should take

A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted.

 

Lease vehicles

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.

 

Can we assist you further?

If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923.

In the event your authorized BentleyeBay logo dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.nhtsa.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 


Technical background

Due to a supplier component dimensional error of specific seat belt Automatic Locking Retractors (ALR), the child seateBay logo retention system may deactivate early before the webbing is fully retracted. If the vehicle owner uses an affected seat belt to secure a child restraint seat solely with the seat belt, an impaired ALR function would cause the seat belt to loosen and revert back to performing as an Emergency Locking Retractor (ELR) seat belt. This issue does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the Isofix / LATCH system to secure child restraint seats.

 

Remedy

On all affected vehicle the Passenger front seatbelt must be checked for correct operation. If the requirements are not met the seatbelt must be replaced.

 

Customer notification

Customers of affected vehicles will be notified in writing by their BentleyeBay logo retailer to arrange an appointment, make a note of the required action on the workshop order before it is signed by the customer

If it is omitted to perform the work required during a workshop visit, the customer should be notified immediately

 


Questions and answers

What is the specific issue with the affected vehicles?

BentleyeBay logo has been notified that a manufacturing error by a supplier could result in early deactivation of the seat belt Automatic Locking Retractor (ALR) when securing a child seateBay logo in the vehicle. Dimensionally out of tolerance sub-components may cause the ALR to deactivate early before the webbing is fully retracted.

 

What repercussions does the fault have?

If the seat belt is not lockable, so that the seat belt assembly cannot be used to tightly secure the child restraint seat, it will impact the correct level of restraint. This issue does not affect the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the Isofix / LATCH system to secure child restraint seats.

 

Which vehicles are affected?

This issue only affects specific 21MY Bentayga vehicles built between January and April 2021.

 

Are all models affected by the fault?

No, this issue only affects a very limited number of vehicles, due to specific parts produced by one of our suppliers with dimensional out of tolerance sub components. Vehicles not included in this recall have received components that were correct to specification.

 

Can customers continue to drive the cars?

Yes, however, we encourage customers to arrange an appointment with their retailer as soon as possible. If using the retractor locking mechanism to secure a child seateBay logo in the vehicle, we recommend fitting the child seateBay logo on an outer, second row rear seat of the vehicle until the recall action has been carried out.

 

What is the fix?

BentleyeBay logo authorised retailers will inspect the affected seat belt assemblies and, if necessary, replace an affected seat belt free of charge. If a seat belt requires replacing, the replacement seat belt will be ordered specifically for your vehicle and, once available, will take approximately one hour to replace.

 

Do I have to make an appointment?

Yes, that’s important. Please contact your retailer immediately.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
BENTLEYeBay logo BENTAYGA 2021

 


7 Associated Documents

Recall Acknowledgement

RCAK-21V605-2371.pdf 645.286KB

 


Noncompliance Notice 573 Report

RCLRPT-21V605-7184.PDF 215.938KB

 


Recall Quarterly Report #1, 2021-3

RCLQRT-21V605-5079.PDF 211.148KB

 


Remedy Instructions and TSB

RCRIT-21V605-5696.pdf 230.387KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V605-1074.pdf 247.749KB

 


Recall Quarterly Report #2, 2021-4

RCLQRT-21V605-0146.PDF 211.249KB

 


Recall Quarterly Report #3, 2022-1

RCLQRT-21V605-8755.PDF 211.336KB

 


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