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October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V808000
Engine Calibration May Not Warn of Low Oil Volume
Low oil can damage the engine, causing an oil leak or a punctured engine block
, increasing the risk of a fire.
NHTSA Campaign Number: 21V808
Manufacturer HME, Inc.
Components ENGINE AND ENGINE COOLING
Summary
HME, Inc. (HME) is recalling certain 2019 Ram 5500 emergency vehicles. The engine calibration software may not warn about low oil volume.
Remedy
On behalf of HME, FCA dealers will update the engine calibration software, free of charge. Owner notification letters are expected to be mailed February 25, 2022. Owners may contact HME’s customer service at 1-616-534-1463.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
- On March 10, 2021, FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) opened an investigation into Ram 3500, 4500, and 5500 Cab Chassis vehicles because of reported engine compartment fires, which were determined to be caused by oil leaks initiated by connecting rod failures.
- In March 2021, FCA US examined photographic evidence, witness statements, and vehicle history data related to the field inputs with the supplier to determine potential causes of the engine failures.
- From March 2021, through May 2021, FCA US and the supplier reviewed returned engines, engineering changes to engines built during the period, and conducted oil consumption testing on a group of engines in the lab and in the field. The result of this activity was that the oil life indicator strategy was determined to be insufficient to adequately notify the customer of oil consumption levels.
- As of June 3, 2021, FCA US is aware of four customer assistance records, 56 warranty claims, and 56 field reports potentially related to this issue with dates of receipt ranging from August 27, 2019 to March 29, 2021.
- As of June 3, 2021, FCA US is aware of zero accidents and zero injuries potentially related to this issue.
- On June 03, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HME | RAM 5500 | 2019 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-21V808-5721.PDF 213.152KB
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Recall 573 Report- Amendment 1
RCLRPT-21V808-2053.PDF 213.152KB
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Recall Acknowledgement
RCAK-21V808-1624.pdf 646.221KB
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Recall 573 Report – January 3, 2022
RCLRPT-21V808-8453.PDF 214.19KB
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Recall 573 Report – January 20, 2022
RCLRPT-21V808-3397.PDF 214.262KB
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Miscellaneous Document – Chrysler Recall Instruction
RMISC-21V808-2731.pdf 510.943KB
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Recall 573 Report – 04/12/2022
RCLRPT-21V808-2836.PDF 214.253KB
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Recall 573 Report- 05/20/2022
RCLRPT-21V808-2120.PDF 214.243KB
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Recall 573 Report- 07/01/2022
RCLRPT-21V808-8210.PDF 214.296KB
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SEOCONTENT-START
.,. – This notice applies to your vehicle, 2019 RAM 5500 VIN: 3C7WRNFL4KG617076 Y21/NHTSA 21V-439 IR~IVI YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeepยฎ / RAM/ BusinessLink / Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y2 l. 0004189/#100518/Y21-1 ST IMPORTANT SAFETY RECALL Powertrain Control Module Software Dear 014LV-HME Inc: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 RAM 5500 trucks. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Powertrain Control Module in your vehicle [JJ may have an oil life monitor strategy that does not provide adequate warning of oil consumption which may allow engine oil volume to fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the main bearings, deteriorating the bearing which can result in engine damage, which may puncture the engine block and may lead to a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage. HOW DO I RESOLVE THIS IMPORT ANT SAFETY ISSUE? FCA US will repair your vehicle r21 free of charge (parts and labor). To do this, your dealer will reprogram the powertrain control module. The estimated repair time is about half an hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP, RAM OR BUSINESSLINK DEALER TODAY WHAT IF I ALREADY PAID TO HA VE THIS REP AIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. r31 Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC
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SEOCONTENT-END
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