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October 29, 2021 NHTSA CAMPAIGN NUMBER: 21V845000
External Compartment Door May Separate
A door skin that separates during transit can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 21V845
Manufacturer Thor Motor Coach
Components STRUCTURE
Potential Number of Units Affected 424
Summary
Thor Motor Coach (TMC) is recalling certain 2017 Challenger
, Miramar, and Outlaw motorhomes. The external compartment outer door skin may separate from the motorhome during transit.
Remedy
Dealers will inspect the compartment door skin and replace the door as necessary, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000247.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Issue:
On certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment door skin may be separating from the unit due to potential de bonding of glue. If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash.
Parts Needed:
TMC Recall Kit # 0515323
Instructions:
The following procedure is the recommended process established by Mishawaka Sheet Metal on behalf of Patrick Industries in regards to the recall pertaining to baggage doors. After careful research and consideration, the established procedure was decided on based on safety, efficacy and cosmetic appeal.
Inspection:
Visually inspect all compartment doors for potential delamination of compartment door skin. If none is present, inspection is complete and repairs are not needed. If delamination is present on one or more doors, continue to repair instructions below.
Repair: Wedge, Adhesive, Clamp
In this process, when/if a space of delamination is discovered
1. If needed, remove door(s) experiencing delamination from motorhome.
(Only remove if delamination is in area of door that cannot be repaired while still on motorhome) 2. Apply wedges to the space to create a bigger gap.
3. Apply the (recommended) PARTITE 7315 White Methacrylate Structural Adhesive into the gap and remove the wedges.
4. With even pressure, clamp the affected area for the recommended 12 16 minutes to allow adequate fixture time.
5. Allow affected doors to sit for 24 hours in order to fully cure.
6. Reinstall the doors if they were removed in Step 1.
Note: The adhesive used is very quick setting. Please be cognizant of the time spent working with the product. Purge the mixing tip slightly before each use.
Any questions? Please call (877) 500 1020 or Recalls@tmcrv.com.
Component Name | Component Description | Component Part #: |
DOOR, BAGGAGE, KIT, TDR0099, OUTLAW, 37MD/37RB | 2017 Exterior Doors – 37RB | 0269515 |
DOOR, BAGGAGE, KIT, TDR0118, CHALLENGER![]() | 2017/2017.5 Exterior Doors – 37LX | 0276402 |
DOOR, BAGGAGE, KIT, TDR0126, CHALLENGER![]() | 2017 Exterior Doors – 37GT | 0277685 |
DOOR, BAGGAGE, KIT, TDR0131, WHITE, MIRAMAR, 34.1 | 2017 Exterior Doors – 34.1 | 0278340 |
DOOR, BAGGAGE, KIT, TDR0131, CHAMPAGNE, MIRAMAR, 34.1 | 2017 Exterior Doors – 34.1 | 0278341 |
DOOR, BAGGAGE, KIT, TDR0133, CHALLENGER![]() | 2017 Exterior Doors – 37KT | 0279255 |
DOOR, BAGGAGE, KIT, TDR0136, WHITE, MIRAMAR, 34.3 | 2017 Exterior Doors – 34.3 | 0279411 |
DOOR, BAGGAGE, KIT, TDR0136, CHAMPAGNE, MIRAMAR, 34.3 | 2017 Exterior Doors – 34.3 | 0279412 |
DOOR, BAGGAGE, KIT, TDR0156, CHAMPAGNE, MIRAMAR, 34.2 | 2017 Exterior Doors – 34.2 | 0292297 |
DOOR, BAGGAGE, KIT, TDR0156, WHITE, MIRAMAR, 34.2 | 2017 Exterior Doors – 34.2 | 0292298 |
DOOR, BAGGAGE, KIT, TDR0163, CHALLENGER![]() | 2017/2017.5 Exterior Doors – 37TB | 0300336 |
DOOR, BAGGAGE, KIT, TDR0166, CHAMPAGNE, MIRAMAR, 33.5 | 2017 Exterior Doors – 33.5 | 0303241 |
DOOR, BAGGAGE, KIT, TDR0166, WHITE, MIRAMAR, 33.5 | 2017 Exterior Doors – 33.5 | 0303242 |
DOOR, BAGGAGE, KIT, TDR0170, OUTLAW, 38RE | 2017 Exterior Doors – 38RE | 0308055 |
DOOR, BAGGAGE, KIT, TDR0193, CHALLENGER![]() | 2017 Exterior Doors – 36TL | 0327165 |
DOOR, BAGGAGE, KIT, TDR0203, WHITE, MIRAMAR, 34.4 | 2017 Exterior Doors – 34.4 | 0332545 |
DOOR, BAGGAGE, KIT, TDR0203, CHAMPAGNE, MIRAMAR, 34.4 | 2017 Exterior Doors – 34.4 | 0332546 |
DOOR, BAGGAGE, KIT, TDR0210, OUTLAW, 38RF | 2017 Exterior Doors – 38RF | 0335142 |
DOOR, BAGGAGE, KIT, TDR0215, CHAMPAGNE, MIRAMAR, 35.2 | 2017 Exterior Doors – 35.2 | 0338004 |
DOOR, BAGGAGE, KIT, TDR0215, WHITE, MIRAMAR, 35.2 | 2017 Exterior Doors – 35.2 | 0338005 |
DOOR, BAGGAGE, KIT, TDR0220, OUTLAW, 37BG | 2017 Exterior Doors – 37BG | 0344304 |
DOOR, BAGGAGE, KIT, TDR0227, CHALLENGER![]() | 2017/2017.5 Exterior Doors – 37YT | 0357111 |
DOOR, BAGGAGE, KIT, TDR0240, CHALLENGER![]() | 2017.5 Exterior Doors – 36TL | 0365599 |
DOOR, BAGGAGE, KIT, TDR0241, CHALLENGER![]() | 2017.5 Exterior Doors – 37KT | 0365600 |
DOOR, BAGGAGE, KIT, TDR0242, CHALLENGER![]() | 2017.5 Exterior Doors – 37LX | 0365601 |
DOOR, BAGGAGE, KIT, TDR0243, CHALLENGER![]() | 2017.5 Exterior Doors – 37TB | 0365602 |
DOOR, BAGGAGE, KIT, TDR0244, CHALLENGER![]() | 2017.5 Exterior Doors – 37YT | 0365603 |
DOOR, BAGGAGE, KIT, TDR0248, CHAMPAGNE, MIRAMAR, 35.2 | 2017.5 Exterior Doors – 35.2 | 0365608 |
DOOR, BAGGAGE, KIT, TDR0246, CHAMPAGNE, MIRAMAR, 34.2 | 2017.5 Exterior Doors – 34.2 | 0365612 |
DOOR, BAGGAGE, KIT, TDR0245, CHAMPAGNE, MIRAMAR, 34.1 | 2017.5 Exterior Doors – 34.1 | 0365614 |
Chronology :
May 2018 to June 2020 – TMC received three separate VOQs from NHTSA regarding customer concerns on compartment doors coming loose. A claims analysis was completed and a significant issue was not determined.
October 12, 2021 – TMC received a new VOQ regarding a compartment door skin that completely separated from a motorhome.
October 15, 2021 – A new claims analysis was conducted and determined that a higher incidence of claims has occurred on model 2017 units produced at Plant 850B from 1/15/2016 to 9/30/2016.
October 22, 2021 – TMC Safety Committee met to discuss analysis findings and determined a recall would be necessary to address potentially affected 2017 units.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
THOR | CHALLENGER![]() | 2017 |
THOR | MIRAMAR | 2017 |
THOR | OUTLAW | 2017 |
12 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-21V845-8933.PDF 216.224KB
Recall Acknowledgement
RCAK-21V845-3368.pdf 645.545KB
Recall 573 Report
RCLRPT-21V845-9406.PDF 216.221KB
Miscellaneous Document – Involved Component List
RMISC-21V845-3766.pdf 216.132KB
Recall 573 Report – Amendment 2
RCLRPT-21V845-5383.PDF 216.228KB
Remedy Instructions and TSB
RCRIT-21V845-4743.pdf 919.338KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V845-7032.pdf 37.272KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V845-7090.pdf 137.748KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V845-0004.PDF 211.125KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V845-4709.PDF 211.228KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V845-6253.PDF 211.312KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V845-5644.PDF 211.415KB
Latest Recalls Documents
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Thor Motor Coach Recall Repair Instructions Thor Motor Coach 1-877-500-1020 NHTSA Recall # 21V-845 Transport Canada Recall # 2021-664 Recall # 21V-845 2021-664 Description/Title: Compartment Doors Affected Product Line(s): Certain model year 2017 Challenger, Miramar, and Outlaw motorhomes Service Campaign # : RC000247 Released Date: 12/21/2021 Repair Code: Inspect (full motorhome): TMCRC10106Y Repair (per door – without removal): *photos required* TMCRC10106V Repair (per door – with removal): *photos required* TMCRC10107V Document Date: 12/21/2021 Time Allowed: Inspect (full motorhome): 0.3 Repair (per door – without removal): *photos required* 0.5 Repair (per door – with removal): *photos required* 1.5 Document Revision: A Issue: On certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment door skin may be separating from the unit due to potential de-bonding of glue. If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. Thor Motor Coach Recall Repair Instructions Thor Motor Coach 1-877-500-1020 NHTSA Recall # 21V-845 Transport Canada Recall # 2021-664 Parts Needed: TMC Recall Kit # 0515323 Instructions: The following procedure is the recommended process established by Mishawaka Sheet Metal on behalf of Patrick Industries in regards to the recall pertaining to baggage doors. After careful research and consideration, the established procedure was decided on based on safety, efficacy and cosmetic appeal. Inspection: Visually inspect all compartment doors for potential delamination of compartment door skin. If none is present, inspection is complete and repairs are not needed. If delamination is present on one or more doors, continue to repair instructions below. GOOD BAD Thor Motor Coach Recall Repair Instructions Thor Motor Coach 1-877-500-1020 NHTSA Recall # 21V-845 Transport Canada Recall # 2021-664 Repair: Wedge, Adhesive, Clamp In this process, when/if a space of delamination is discovered- 1. If needed, remove door(s) experiencing delamination from motorhome. (Only remove if delamination is in area of door that cannot be repaired while still on motorhome) 2. Apply wedges to the space to create a bigger gap. 3. Apply the (recommended) PARTITE 7315 White Methacrylate Structural Adhesive into the gap and remove the wedges. 4. With even pressure, clamp the affected area for the recommended 12-16 minutes to allow adequate fixture time. 5. Allow affected doors to sit for 24 hours in order to fully cure. 6. Reinstall the doors if they were removed in Step 1. Note: The adhesive used is very quick setting. Please be cognizant of the time spent working with the product. Purge the mixing tip slightly before each use. Any questions? Please call (877) 500-1020 or Recalls@tmcrv.com. HANDLING AND PRECAUTIONS: Read Material Safety Data Sheet before handling or using this product. Adhesive com onent A contains methyl methacrylate monomer and always use in a well-ventilated area. Activator component contains peroxide. Both materials must be stored in a cool place away from sources of heat and open flames o sparks. Keep containers closed when not in use. Prevent contact with skin and eyes. In case of skin contact, sh with soap and water. In case of eye contact, flush with water for 15 minutes and seek immediate me ical attention. Harmful if swallowed. Keep out of reach of children. Note: The chemical curing reaction that occurs when components A and B are mI ed generates heat. The amount of heat generated is controlled by the mass and thickness of the mixed produ t. Large masses over 1/2 inch thick can develop heat in excess of 250°F/121°C and can generate harmful, lammable vapors. Large curing masses should be carefully moved to a well-ventilated area where the chan e of personal contact is minimized. DISPENSING EQUIPMENT: Dispensing directly from disposable cartridges or meter- ix-dispensing equipment is strongly recommended. Both methods employ convenient static motionless m er technology. Product supplied in pre-measured cartridges is dispensed from approved manual or pneum tic powered guns. When meter-mix dispense systems are used, care must be taken to assure compatibili between the adhesive components and the materials in the equipment that they contact. All wetted met I components should be constructed of stainless steel or aluminum or have a sufficient thickness of chemic ly resistant material that prevents contact between the adhesive components and the base metal. Contact w h copper, zinc, brass or other alloys containing these materials must be strictly prevented. All non-metallic se s and gaskets should be fabricated from Teflon® or UHMW polyethylene based materials .. MIXING AND APPLICATION: All surfaces must be clean, dry, dust and grease free. Best result will be achieved wit surfaces that have been lightly abraded immediately prior to bonding. Always dispense a quantity of adhesive t start-yp to assure that the adhesive exiting the tip of the mixer is the proper color and is uniform, without str aks. If previously opened or aged material is being used, allow the purged material to cure to assure quality be re proceeding. Carefully dispense a sufficient quantity of adhesive on the substrate to assure that the bond ga will be completely filled when the parts are joined. Allow for squeeze-out at the edges of the bond to assure lling. Carefully secure or clamp parts to prevent joint movement while the adhesive sets. Do not apply excessiv pressure that can cause excessively thin gaps and starve the bond line. Test the curing adhesive at the edg s for fingernail hardness before removing clamps or fixtures. CURING: Working time is the approximate time, after mixing components A and B t at the adhesive remains fluid and bondable. Fixture time is the approximate time after mixing components and B required for the adhesive to develop sufficient strength to allow careful movement, unclamping or e-molding of assembled parts. Parts can generally be put in service when 80 percent of full strength is develo ed. The time to achieve 80% cure is approximately 2-3 times that required for fixturing. CLEAN UP: Adhesive components and mixed adhesive should be removed fro mIxmg and application equipment with a suitable industrial solvent or cleaner before the mixed adhesive c res. Once the adhesive cures, soaking in a strong solvent or paint remover will be required to soften the adhesi e for removal. STORAGE AND SHELF LIFE: Shelf life of adhesive (Part A) is 1 year from day of shipment from Parson. Shelf ife of activator (Part B), including cartridges that contain activators, is 9 months from day of shipment. Shelf lif is based on continuous storage between 55°F and 75°F. Long term exposure above 75°F will reduce the sh If life of these materials. Prolonged exposure of activators, including cartridges which contain activators, above 00°F quickly diminishes the product’s reactivity and should be avoided. Shelf life can be extended by refrigera ion (45°F – 55°F). These products should never be frozen. Warranty: All lnfonnation presented In this data sheet is based on laboratory testing under controlled conditions and Is not Intend for d n purposes. Due to variance of storage, handling & appllcaUon of these materials; Parson makes no representations or warranUes of any kind concerning this data. The ultimate s . for any Intended application must be verified by the end user under anticipated test conditions. All products purchased from or supplied by Parson are subject to terms and co 1tions set out In the C?ntracl All other informaUon supplied by Parson Is consider accurate but are furnished upon the express condition the customer shall make Its own assessment o determine the produd s sultabll1ty for 8 particular purpose. Parson makes no other warranty, either express or Implied, Including those regarding such other lnlormaUon, the data upon lch the same Is based, _or the resulls to be obtained from the use thereat, that any product Shall be merchantable or flt for any particular purpose; or that the use of such other Informs on or product will not lnfnnge any patent
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IMPORTANT SAFETY RECALL This notice applies to your vehicle: «VIN» «Owner_name» «Street» «City», «State» «Zip» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2017 Challenger, Miramar, and Outlaw motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment door skin may be separating from the unit due to potential de-bonding of glue. If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. TMC has contacted your selling dealer and has instructed them on how to inspect your compartment door for potential separation and to repair or replace as needed. This will be done at no cost to you the owner. The inspection will take approximately 15 minutes and any repairs could take up to 1.5 hours per door. At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department. If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, Thor Motor Coach cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 21V-845 Safety Advisory: RC000247 December 2021 What we will do
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IMPORTANT SAFETY RECALL RC000247 This notice applies to vehicle: «VIN» «Dealer_name» «Street» «City», «State» «Zip» Dear Dealer: This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety. Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes. It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment door skin may be separating from the unit due to potential de-bonding of glue. If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. The required action is to inspect the compartment doors for potential separation and to repair as needed. This will be done at no cost to the owner. The inspection will take approximately 15 minutes and any repairs could take up to 1.5 hours per door. Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days. If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020. We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products. Sincerely, Thor Motor Coach Re: NHTSA Recall No. 21V-845 Transport Canada No. 2021-664
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-845 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Thor Motor Coach Submission Date : OCT 29, 2021 NHTSA Recall No. : 21V-845 Manufacturer Recall No. : RC000247 Manufacturer Information : Manufacturer Name : Thor Motor Coach Address : PO Box 1486 701 County Road 15 Elkhart IN 46515 Company phone : 877-500-1020 Population : Number of potentially involved : 489 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2017 Thor Motor Coach Challenger Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -181 Challenger units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Vehicle 2 : 2017-2017 Thor Motor Coach Miramar Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -189 Miramar units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Part 573 Safety Recall Report 21V-845 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2017-2017 Thor Motor Coach Outlaw Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -119 Outlaw units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Description of Defect : Description of the Defect : The external compartment door skin is separating from the motorhome. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. Description of the Cause : Potential de-bonding of glue. Identification of Any Warning that can Occur : The outside door skin may be loose prior to detachment of the door skin. The door skin should be secured prior to operating the vehicle. Involved Components : Component Name 1 : See Separate File for Full List Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Mishawaka Sheet Metal Address : 28505 Co Rd 20 Elkhart Indiana 46517 Part 573 Safety Recall Report 21V-845 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : May 2018 to June 2020 – TMC received three separate VOQs from NHTSA regarding customer concerns on compartment doors coming loose. A claims analysis was completed and a significant issue was not determined. October 12, 2021 – TMC received a new VOQ regarding a compartment door skin that completely separated from a motorhome. October 15, 2021 – A new claims analysis was conducted and determined that a higher incidence of claims has occurred on model 2017 units produced at Plant 850B from 1/15/2016 to 9/30/2016. October 22, 2021 – TMC Safety Committee met to discuss analysis findings and determined a recall would be necessary to address potentially affected 2017 units. Description of Remedy : Description of Remedy Program : TMC, will provide instructions on how to inspect the compartment door skin for securement and replace as needed. Reimbursement will be provided through the normal warranty claim process. How Remedy Component Differs from Recalled Component : Remedy component will be secure to the motorhome. Identify How/When Recall Condition was Corrected in Production : TMC no longer used compartment doors from specific vendor as of end of 2020. Recall Schedule : Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : DEC 29, 2021 – DEC 29, 2021 Planned Owner Notification Date : DEC 29, 2021 – DEC 29, 2021 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-845 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Thor Motor Coach Submission Date : NOV 03, 2021 NHTSA Recall No. : 21V-845 Manufacturer Recall No. : RC000247 Manufacturer Information : Manufacturer Name : Thor Motor Coach Address : PO Box 1486 701 County Road 15 Elkhart IN 46515 Company phone : 877-500-1020 Population : Number of potentially involved : 424 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2017 Thor Motor Coach Challenger Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -181 Challenger units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Vehicle 2 : 2017-2017 Thor Motor Coach Miramar Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -157 Miramar units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Part 573 Safety Recall Report 21V-845 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2017-2017 Thor Motor Coach Outlaw Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -86 Outlaw units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Description of Defect : Description of the Defect : The external compartment door skin is separating from the motorhome. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. Description of the Cause : Potential de-bonding of glue. Identification of Any Warning that can Occur : The outside door skin may be loose prior to detachment of the door skin. The door skin should be secured prior to operating the vehicle. Involved Components : Component Name 1 : See Separate File for Full List Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Mishawaka Sheet Metal Address : 28505 Co Rd 20 Elkhart Indiana 46517 Part 573 Safety Recall Report 21V-845 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : May 2018 to June 2020 – TMC received three separate VOQs from NHTSA regarding customer concerns on compartment doors coming loose. A claims analysis was completed and a significant issue was not determined. October 12, 2021 – TMC received a new VOQ regarding a compartment door skin that completely separated from a motorhome. October 15, 2021 – A new claims analysis was conducted and determined that a higher incidence of claims has occurred on model 2017 units produced at Plant 850B from 1/15/2016 to 9/30/2016. October 22, 2021 – TMC Safety Committee met to discuss analysis findings and determined a recall would be necessary to address potentially affected 2017 units. Description of Remedy : Description of Remedy Program : TMC, will provide instructions on how to inspect the compartment door skin for securement and replace as needed. Reimbursement will be provided through the normal warranty claim process. How Remedy Component Differs from Recalled Component : Remedy component will be secure to the motorhome. Identify How/When Recall Condition was Corrected in Production : TMC no longer used compartment doors from specific vendor as of end of 2020. Recall Schedule : Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : DEC 29, 2021 – DEC 29, 2021 Planned Owner Notification Date : DEC 29, 2021 – DEC 29, 2021 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-845 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Thor Motor Coach Submission Date : DEC 28, 2021 NHTSA Recall No. : 21V-845 Manufacturer Recall No. : RC000247 Manufacturer Information : Manufacturer Name : Thor Motor Coach Address : PO Box 1486 701 County Road 15 Elkhart IN 46515 Company phone : 877-500-1020 Population : Number of potentially involved : 424 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2017 Thor Motor Coach Challenger Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -181 Challenger units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Vehicle 2 : 2017-2017 Thor Motor Coach Outlaw Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -86 Outlaw units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Part 573 Safety Recall Report 21V-845 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2017-2017 Thor Motor Coach Miramar Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : -It has been discovered that on certain model year 2017 Challenger, Miramar, and Outlaw motorhomes, the exterior compartment doors may be separating from the unit. -Units included in the recall have experienced higher claim rates for similar model and year. -157 Miramar units are included in the recall. Production Dates : JAN 15, 2016 – SEP 30, 2016 VIN Range 1 : Begin : 1F66F5DY0G0A08845 End : 1F66F5DYXH0A05162 ✔ Not sequential Description of Defect : Description of the Defect : The external compartment door skin is separating from the motorhome. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the compartment door skin were to completely separate while the motorhome is in motion, this could lead to property damage and/or crash. Description of the Cause : Potential de-bonding of glue. Identification of Any Warning that can Occur : The outside door skin may be loose prior to detachment of the door skin. The door skin should be secured prior to operating the vehicle. Involved Components : Component Name 1 : See Separate File for Full List Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Mishawaka Sheet Metal Address : 28505 Co Rd 20 Elkhart Indiana 46517 Part 573 Safety Recall Report 21V-845 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : May 2018 to June 2020 – TMC received three separate VOQs from NHTSA regarding customer concerns on compartment doors coming loose. A claims analysis was completed and a significant issue was not determined. October 12, 2021 – TMC received a new VOQ regarding a compartment door skin that completely separated from a motorhome. October 15, 2021 – A new claims analysis was conducted and determined that a higher incidence of claims has occurred on model 2017 units produced at Plant 850B from 1/15/2016 to 9/30/2016. October 22, 2021 – TMC Safety Committee met to discuss analysis findings and determined a recall would be necessary to address potentially affected 2017 units. Description of Remedy : Description of Remedy Program : TMC, will provide instructions on how to inspect the compartment door skin for securement and repair or replace as needed. Reimbursement will be provided through the normal warranty claim process. How Remedy Component Differs from Recalled Component : Remedy component will be secure to the motorhome. Identify How/When Recall Condition was Corrected in Production : TMC no longer used compartment doors from specific vendor as of end of 2020. Recall Schedule : Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : DEC 29, 2021 – DEC 29, 2021 Planned Owner Notification Date : DEC 29, 2021 – DEC 29, 2021 * NR – Not Reported
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