21-089-FUC – Emergency Exit Release Handle Obstructed – 2013-2021 Micro Bird G5 Transit Buses

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Recall 21-089-FUC / NHTSA Recall # 21V991 IMPORTANT SAFETY RECALL NOTICE – # 21V991 This notice applies to your vehicle(s) appearing on the attached list February 2022 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Micro Bird has decided that a defect which relates to motor vehicle safety exists in G5 model vehicles, built on Ford or GM chassis, year models 2013-2021, manufactured between September 12, 2013, and November 11, 2021, and designed with a fold-away seat located beside a side emergency exit. So that we can notify you of recalls affecting your vehicle(s), it is important that you inform us of any change or error in your mailing address, vehicle ownership or status. (Please use the form at the bottom of this letter) In certain vehicles, a fold-away seat has been placed beside a side emergency exit. When this seat is in the folded position, the instruction label explaining how to open the emergency exit may be partially or completely hidden by the folded seat and access to the emergency exit release handle may be limited, making the handle hard to reach and operate without having to first unfold the seat. Occupants may not be able to open the emergency window without having to unfold the seat, which may slow the evacuation in case of emergency. In consequence, we request that you inspect your vehicle(s) to determine whether the side exit release handle is accessible and operable and if the instruction label is readable when the fold-away seat is in the folded position. This inspection may be incorporated into your next daily inspection routine. To complete this recall, locate the affected unit(s) in your fleet and verify the side emergency exits that are beside a fold-away seat, according to the attached instructions. Take at least one picture showing the side emergency exit with the fold-away seat in the folded position, as seen from the aisle. If the inspection reveals that the release handle of a side emergency exit is not accessible or operable, please contact a Micro Bird dealer to make an appointment to have the situation corrected, free of charge. To locate a dealer near you, please visit https://www.microbird.com/find-us. Please provide the pictures of the side emergency exit to the dealer so the solution may be determined before your visit. It will also allow the dealer to schedule the appropriate amount of time for the correction. If the inspection confirms that the release handle is accessible and operable, please visit the Recall portal at https://supportclient.microbird.com and submit the completed and signed List of Recalled Vehicles included with this letter on the Form tab for Recall 21-089-FUC. Please provide the pictures of the side emergency exit so we can determine if a new instruction label should be applied. This information will also allow us to update our files. Note: If you have never registered on our Recall portal, use your Portal D that appears on the List of Recalled Vehicles to create a User Account. Once created, you will only need your email address and password to access your User Account. If you already have a User Account, no Portal ID appears on your List of Recalled vehicles. Micro Bird Corporation Inc., 3000 Girardin, Drummondville (Quebec) J2E 0A1 We evaluate that it should not take more than three (3) minutes to inspect each side emergency exit. If the defect is detected, the allotted time varies depending on the nature of the actions that will be needed to correct the defect. Micro Bird Corporation will reimburse labor to mitigate this recall, but it will be your responsibility as owner to inspection your vehicle(s) and contact a Micro Bird dealer to have the defect corrected if necessary. Please send any question or concern regarding this recall campaign to [email protected], using 21-089-FUC or 21V991 in the Subject area. If you have leased this vehicle to another person or organization, you must forward this letter to the lessee within ten (10) days We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Should Micro Bird Corporation Inc. fail or be unable to remedy the situation without charge, you may contact: Associate Administrator, National Highway Traffic Safety Administration 1200 New Jersey Ave S.E., Washington, DC 20590 Phone: (888) 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov Changed address or sold the vehicle? If you have changed address, or have sold the vehicle, please complete this form, and send it to Micro Bird Corp. by email at [email protected], using 21-089-FUC or 21V991 in the Subject area. The information you provide will be used to update our files and, if needed, notify the new owner about this recall. Recall 21-089-FUC/ NHTSA Recall # 21V991 COMPLETE THIS SECTION ONLY IF you our company has changed its name, moved, or no longer own this vehicle. Vehicle serial number: ____________________________________________ ❑ This vehicle was stolen. ❑ This vehicle was destroyed. ❑ The company changed its name or moved (indicate the new name/address and phone number): ❑ I no longer own the vehicle (indicate the name/address and phone number of new owner). Name: Address: City: State: Phone: Zip code: Signature: Date:

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DATE: February 2022 TO: Micro Bird Distributors SUBJECT: Recall # 21-089-FUC /NHTSA # 21V991 FROM: Marie Claude Gagnon, Product Certification and Specifications Specialist, Micro Bird Inc. __________________________________________________________________________________________ This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Micro Bird has decided that a defect which relates to motor vehicle safety exists in G5 model vehicles, built on Ford or GM chassis, year models 2013-2021, manufactured between September 12, 2013, and November 11, 2021, and designed with a fold-away seat located beside a side emergency exit. In certain vehicles, a fold-away seat has been placed beside a side emergency exit. When this seat is in the folded position, the instruction label explaining how to open the emergency exit may be partially or completely hidden by the folded seat and access to the emergency exit release handle may be limited, rendering the handle hard to reach and operate without having to first unfold the seat. Occupants may not be able to open the emergency window without having to unfold the seat, which may slow the evacuation in case of emergency. In consequence, we request that owners inspect their vehicle(s) to determine whether the side exit release handle is accessible and operable and if the instruction label is readable when the fold-away seat is in the folded position. If the inspection reveals that the release handle of a side emergency exit is not accessible or operable, owners will contact you to make an appointment to correct the defect. To complete this recall, we are asking you to: 1- Determine which solution to apply to correct the defect based on the picture(s) provided by the owner and the instructions included with this letter. 2- If a new window is required, submit to the GOLs system your order of the right window with the picture(s) provided by the owner. 3- For reimbursement, complete and sign the form section on the list of recalled vehicle(s) that is included with this letter and submit to the GOLs system, with your detailed invoice(s) and, if not previously submitted, the picture(s) provided by the owner if not already provided. Micro Bird Corporation will provide field correction instructions and, if necessary, the required part, to mitigate this recall at no charge. Since the allotted time varies depending on the correction solution, please consult the field correction instructions to learn the time allotted for the applied correction solution. We apologize for any inconvenience this action may have caused and we thank you for your cooperation.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-991 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Corp. Micro Bird, Inc. Submission Date : FEB 16, 2022 NHTSA Recall No. : 21V-991 Manufacturer Recall No. : 21-089-FUC Manufacturer Information : Manufacturer Name : Corp. Micro Bird, Inc. Address : 3000, Rue Girardin Drumondville, Quebec 00 J2E 0A1 Company phone : 819-477-2012 Population : Number of potentially involved : 75 Estimated percentage with defect : 70 % Vehicle Information : Vehicle 1 : 2013-2021 Micro Bird G5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Fold-away seat adjacent to a side emergency exit Production Dates : SEP 12, 2013 – NOV 11, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : In certain vehicles, a fold away seat have been placed adjacent to a side emergency exit. When this seat is in the folded configuration, the instruction label explaining how to open the emergency exit may be partially or completely hidden by the folded seat and access to the emergency exit release handle may be limited, rendering the handle hard to reach and operate without having to first unfold the seat. Labor for correcting the defect will be reimbursed and parts will be supplied or reimbursed by Micro Bird. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : Occupants may not be able to open the emergency window without having to unfold the seat, which may slow the evacuation in case of emergency. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 21V-991 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : No specific component Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Following an inspection in the field that has identified vehicles presenting a limited access to side emergency exits, Transport Canada Contacted us on November 19, 2021 to obtain more information. While investigating the request, Micro Bird has decided, on December 13, 2021, to recall vehicles designed with a fold-away seat adjacent to an emergency window. We have received no claim, nor any accident, injury or fatality has been reported to Micro Bird regarding the situation before the field inspection by Transport Canada Description of Remedy : Description of Remedy Program : Micro Bird Corporation will provide inspection instructions to owners so they can determine whether their vehicle(s) present the defect or not. This short inspection may be included in their next daily inspection routine. If the inspection reveals that the defect is present, the owner shall contact a Micro Bird dealer to make an appointment to have the vehicle corrected. The correction may consist in reinstalling the instruction label or to relocate or replace the side emergency exit. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 21V-991 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Micro Bird will send notification to dealers by email and owners by mail. Planned Dealer Notification Date : FEB 07, 2022 – FEB 11, 2022 Planned Owner Notification Date : FEB 14, 2022 – FEB 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-991 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Corp. Micro Bird, Inc. Submission Date : DEC 17, 2021 NHTSA Recall No. : 21V-991 Manufacturer Recall No. : 21-089-FUC Manufacturer Information : Manufacturer Name : Corp. Micro Bird, Inc. Address : 3000, Rue Girardin Drumondville, Quebec 00 J2E 0A1 Company phone : 819-477-2012 Population : Number of potentially involved : 75 Estimated percentage with defect : 70 % Vehicle Information : Vehicle 1 : 2013-2021 Micro Bird G5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Fold-away seat adjacent to a side emergency exit Production Dates : SEP 12, 2013 – NOV 11, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : In certain vehicles, a fold away seat have been placed adjacent to a side emergency exit. When this seat is in the folded configuration, the instruction label explaining how to open the emergency exit may be partially or completely hidden by the folded seat and access to the emergency exit release handle may be limited, rendering the handle hard to reach and operate without having to first unfold the seat. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : Occupants may not be able to open the emergency window without having to unfold the seat, which may slow the evacuation in case of emergency. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 21V-991 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Following an inspection in the field that has identified vehicles presenting a limited access to side emergency exits, Transport Canada Contacted us on November 19, 2021 to obtain more information. While investigating the request, Micro Bird has decided, on December 13, 2021, to recall vehicles designed with a fold-away seat adjacent to an emergency window. We have received no claim, nor any accident, injury or fatality has been reported to Micro Bird regarding the situation before the field inspection by Transport Canada Description of Remedy : Description of Remedy Program : Micro Bird Corporation will provide instructions on how to inspect the vehicles and correct the defect, if present, at no charge. It will be the responsibility of the bus owners to contact a Micro Bird dealer to have their vehicle(s) inspected and corrected. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Micro Bird will send notification to dealers by email and owners by mail. Part 573 Safety Recall Report 21V-991 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JAN 31, 2022 – FEB 04, 2022 Planned Owner Notification Date : FEB 14, 2022 – FEB 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-991 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Corp. Micro Bird, Inc. Submission Date : JAN 24, 2022 NHTSA Recall No. : 21V-991 Manufacturer Recall No. : 21-089-FUC Manufacturer Information : Manufacturer Name : Corp. Micro Bird, Inc. Address : 3000, Rue Girardin Drumondville, Quebec 00 J2E 0A1 Company phone : 819-477-2012 Population : Number of potentially involved : 75 Estimated percentage with defect : 70 % Vehicle Information : Vehicle 1 : 2013-2021 Micro Bird G5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Fold-away seat adjacent to a side emergency exit Production Dates : SEP 12, 2013 – NOV 11, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : In certain vehicles, a fold away seat have been placed adjacent to a side emergency exit. When this seat is in the folded configuration, the instruction label explaining how to open the emergency exit may be partially or completely hidden by the folded seat and access to the emergency exit release handle may be limited, rendering the handle hard to reach and operate without having to first unfold the seat. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : Occupants may not be able to open the emergency window without having to unfold the seat, which may slow the evacuation in case of emergency. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 21V-991 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Following an inspection in the field that has identified vehicles presenting a limited access to side emergency exits, Transport Canada Contacted us on November 19, 2021 to obtain more information. While investigating the request, Micro Bird has decided, on December 13, 2021, to recall vehicles designed with a fold-away seat adjacent to an emergency window. We have received no claim, nor any accident, injury or fatality has been reported to Micro Bird regarding the situation before the field inspection by Transport Canada Description of Remedy : Description of Remedy Program : Micro Bird Corporation will provide instructions on how to inspect the vehicles and correct the defect, if present, at no charge. It will be the responsibility of the bus owners to contact a Micro Bird dealer to have their vehicle(s) inspected and corrected. The correction may consist in reinstalling the instruction label or to replace or relocate the side emergency exit. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 21V-991 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Micro Bird will send notification to dealers by email and owners by mail. Planned Dealer Notification Date : FEB 07, 2022 – FEB 11, 2022 Planned Owner Notification Date : FEB 14, 2022 – FEB 17, 2022 * NR – Not Reported

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