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February 2, 2022 NHTSA CAMPAIGN NUMBER: 22V053000
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
NHTSA Campaign Number: 22V053
Manufacturer Jayco
, Inc.
Components STEERING
Potential Number of Units Affected 28
Summary
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca, and Seneca Prestige Class C motorhomes. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Remedy
Daimler Truck dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed March 15, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 21V-369.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Tie Rod Clamp (Lock Nut) Over-Crimped
Tie Rod End Clamp Bolts
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles
General Information
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, is initiating Recall Campaign D21R7 to replace the two tie rod end clamp pinch bolts on some model 2, 3 and 5 front steer axles built between December 15, 2020 and April 14, 2021.
Replacement parts from your facing Parts Distribution Center may now be ordered. Refer to “Table 1” for the applicable part or kit number. If our records show that your dealership has ordered any vehicle(s) involved in campaign D21R7, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this campaign.
There are approximately 10,095 units affected by Recall Campaign – D21R7.
Corrective Procedure
Tie Rod Inspection and Mileage Check
1. Check the base label (Form WAR259) for a completion sticker for FL888 (Form WAR260) indicating this work has been completed. For trucks, the base label is usually located on the passenger door about 12 inches (30 cm) below the door latch; for school buses, it is usually located above the driver’s window; and for shuttle buses and step vans, it is usually located in the driver’s area. If a sticker is present for FL888, no work is required. If there is no sticker present, proceed with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Is the vehicle mileage less than 5000 miles?
YES → Go to ‘Clamp – Locknut & Bolt Replacement.’
NO → Go to ‘Tie Rod Assembly Replacement.’
Clamp – Locknut & Bolt Replacement
1. Remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual.
2. Remove and discard the tie rod clamp locknuts and bolts on both ends of the tie rod assembly.
3. Install New Locknuts and Bolts.
a. Install new bolts into each tie rod cross-tube clamp. Lock-nut should face rear of vehicle. 10
Fig. 4, bolt and locknut orientation
Left picture is left front of axle looking forward standing behind the axle.
Right picture is right front of the axle standing slightly behind the axle and looking up from underneath the axle.
b. Ensure clamp locating rib remains centered over the tie rod cross-tube detents. See Fig 5. Failure to engage the clamp centering rib with tie rod cross-tube may result in a loose tie rod end despite reaching appropriate torque on the locknut/bolt assembly.
c. Threaded tie rod end should also extend into the tube beyond the cut/slot and clamp positioned like below. See Fig 6.
d. Using a torque wrench on the nut and box wrench on the bolt, tighten the lock-nuts on both ends of the tie rod assembly. Tighten the lock-nut to 109 N·m (80 lb·ft).
4. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual.
5. Is the front wheel toe-in aligned per specifications? YES → Go to the next step. NO → Go to ‘Tie Rod Assembly Replacement.’
6. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual.
7. See Completion Stickers for final step to certify work.
Tie Rod Assembly Replacement
1. If not already removed, remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual.
2. Remove the cotter pin from the tie rod end at both sides of the vehicle.
3. Remove the tie rod end castle nut at both sides of the vehicle.
4. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the driver’s side of the vehicle.
5. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the passenger side of the vehicle.
6. Remove the old tie rod assembly from under the vehicle.
7. Remove the castle nut and plastic protective cover from both ends of the new tie rod assembly.
8. At one side of the vehicle, install the tie rod end into the spindle. Install a new castle nut and hand tighten the nut.
9. Adjust the tie rod until the other end of it can be installed into the spindle at the other end of the vehicle. Install the other tie rod end into the spindle. Install a new castle nut and hand tighten the nut.
10. Tighten the castle nuts 163 to 230 N·m (120 to 170 lb·ft). If the cotter pin hole in the tie rod end stud is not aligned with any of the castle nut slots, further turn the castle nut a maximum of one-sixth of a turn to align it.
11. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly.
12. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual.
13. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual.
14. See Completion Stickers for final step to certify work.
Chronology :
Late December, 2020, despite a lack of warranty claims and any other indications of failures on customer vehicles, DTNA’s axle assembly plant in Mexico reported a tie rod clamp nut quality concern and promptly began a containment effort.
January, 2021, DTNA discussed with the tie rod supplier the concerns, and the supplier established what it believed to be a “clean” date for tie rods assembled with properly crimped clamp nuts. No information suggested that the problem extended further, and all indications were that no defective parts escaped the production plant.
February 2021, DTNA’s axle assembly plant in Detroit reported finding similarly suspect parts and promptly began containment.
March 2021, DTNA resumed discussions with the supplier on this issue to understand scope of issue.
Early May 2021, DTNA received DFMEA from the supplier suggesting a potential safety concern.
May 2021, even though DTNA is not aware of any field failures related to this concern nor has any information to suggest the existence of a defect with an unreasonable risk to the safety of any vehicles in the field, DTNA decided to conduct a voluntary safety recall.
October 2021, due to parts availability, the recall release has been delayed and is expected to launch in mid-December 2021.
August 23, 2021 WIRC reviewed the information and elevated it to CPAC.
Daimler notified Jayco of recall 21V-369. On September 1, 2021 CPAC reviewed the information and elevated this to SSC pending the receipt of affected units from Daimler. On January 27, 2022, SSC voted to proceed with filing a chassis pass through recall.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ENTEGRA | ACCOLADE | 2021-2022 |
| ENTEGRA | ACCOLADE XL | 2021-2022 |
| JAYCO | SENECA | 2021-2022 |
| JAYCO | SENECA PRESTIGE | 2021-2022 |
6 Associated Documents
Recall Acknowledgement
RCAK-22V053-4893.pdf 645.796KB
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Defect Notice 573 Report
RCLRPT-22V053-6088.PDF 215.81KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V053-1932.pdf 166.683KB
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Remedy Instructions and TSB
RCRIT-22V053-6376.pdf 596.301KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V053-1550.pdf 170.304KB
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Recall Quarterly Report #1, 2022-1
RCLQRT-22V053-1582.PDF 211.114KB
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Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Subject: Tie Rod Clamp (Lock Nut) Over-Crimped Tie Rod End Clamp Bolts Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles General Information Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, is initiating Recall Campaign D21R7 to replace the two tie rod end clamp pinch bolts on some model 2, 3 and 5 front steer axles built between December 15, 2020 and April 14, 2021. Replacement parts from your facing Parts Distribution Center may now be ordered. Refer to “Table 1” for the applicable part or kit number. If our records show that your dealership has ordered any vehicle(s) involved in campaign D21R7, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this campaign. There are approximately 10,095 units affected by Recall Campaign – D21R7. Travel Time and Mileage Due to the complexity of this safety-related repair and the tools required, this Campaign does not qualify for travel time and mileage reimbursement. The repairs for this campaign need to be completed at an Authorized DTNA Service Facility. Work Instructions Please refer to the attached work instructions. Prior to performing the recall campaign, check the vehicle for a completion sticker (Form WAR260). Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 2 Replacement Parts Labor Allowance Table 2 – Labor Allowance for D21R7 Procedure Time Allowed (hours) SRT Number Corrective Action D21R7 TIE ROD CLAMP BOLT, R/R, (FL888) 2.0 – 2.2 996-R038A 12-Repair Recall/Campaign TIE ROD CLAMP AND TIE ROD ASSEMBLY, R/R, (FL888) 3.9 – 4.3 996-R038B 12-Repair Recall/Campaign TIE ROD ASSEMBLY, R/R, (FL888) 2.0 – 2.1 996-R038C 12-Repair Recall/Campaign Table 1 – Replacement Parts for D21R7 Campaign Group NEW Recall Only Kit Number Quantity Required A 25-FL888-001 1 B 25-FL888-002 1 C 25-FL888-003 1 D 25-FL888-004 1 E 25-FL888-005 1 F 25-FL888-006 1 G 25-FL888-007 1 H 25-FL888-008 1 I 25-FL888-009 1 J 25-FL888-010 1 K 25-FL888-011 1 L 25-FL888-012 1 Nut and Bolt Kit (Only used for trucks with less than 5,000 miles) 25-FL888-000 1 Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 3 Claim Reimbursement You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this recall. Please reference the following information in OWL. Claim Type Recall Campaign Campaign D21R7 Component Code 015-004-045 Cause Code A1 – Campaign Primary Failed Part MBA 6803307903 Procedure A1 Use ONLY one of the following labor operations. Labor Number 996-R038A Labor Hours 2.0 – 2.2 Hours TIE ROD CLAMP BOLT, R/R, (FL888) Part Number Refer to Replacement Parts list and Campaign Group. Parts Return SCRAP Procedure B1 Labor Number 996-R038B Labor Hours 3.9 – 4.3 Hours TIE ROD CLAMP AND TIE ROD ASSEMBLY, R/R, (FL888) Part Number Refer to Replacement Parts list and Campaign Group. Parts Return SCRAP Procedure C1 Labor Number 996-R038C Labor Hours 2.0 – 2.1 Hours TIE ROD ASSEMBLY, R/R, (FL888) Part Number Refer to Replacement Parts list and Campaign Group. Parts Return SCRAP 1 Administrative time (SRT 939-6010A) for 0.3 hours is automatically added to the claim. U.S. and Canadian dealers should contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com/WSC, if they have any questions or need additional information. Daimler Trucks North America LLC December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 4 IMPORTANT SAFETY RECALL Subject: Tie Rod Clamp (Lock Nut) Over-Crimped Tie Rod End Clamp Bolts Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles This notice applies to your vehicle This notice is sent to you in accordance with the requirements the Motor Vehicle Safety Act. Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, has decided that a defect, which relates to motor vehicle safety, exists on certain DETROITTM Model 2, 3 and 5 steer axles manufactured between Dec 15, 2020 through Apr 14, 2021. DTNA is initiating Recall Campaign D21R7 to replace the tie rod assemblies. The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash. Records indicate that your vehicle has one of the affected steering axles. Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. The labor time required to perform this replacement is 2.0 – 4.3 hours. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer. This service will be completed for you at no additional cost by a DTNA repair facility under the provisions of this notice. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. You must make an appointment with the repair facility, at least two weeks in advance of the actual repair, so the repair facility can stock the replacement part(s) needed to complete this recall campaign. Failure to provide advance notification to the repair facility may result in a delayed repair. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an Authorized DTNA Repair Facility. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: The name and address of the person who paid for the repair The Vehicle Identification Number (VIN) of the repaired vehicle Page 5 What problem occurred, what repair was done, and the date of the repair Who repaired the vehicle The total cost of the claimed repair expense Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your DTNA dealer. Please speak with your authorized DTNA dealer concerning this matter. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510. If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. DETROIT WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 6 Work Instructions Subject: Tie Rod Clamp (Lock Nut) Over-Crimped Tie Rod End Clamp Bolts Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles Corrective Procedure Tie Rod Inspection and Mileage Check 1. Check the base label (Form WAR259) for a completion sticker for FL888 (Form WAR260) indicating this work has been completed. For trucks, the base label is usually located on the passenger door about 12 inches (30 cm) below the door latch; for school buses, it is usually located above the driver’s window; and for shuttle buses and step vans, it is usually located in the driver’s area. If a sticker is present for FL888, no work is required. If there is no sticker present, proceed with the next step. 2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires. 3. Is the vehicle mileage less than 5000 miles? YES → Go to ‘Clamp – Locknut & Bolt Replacement.’ NO → Go to ‘Tie Rod Assembly Replacement.’ Clamp – Locknut & Bolt Replacement 1. Remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual. 2. Remove and discard the tie rod clamp locknuts and bolts on both ends of the tie rod assembly. 3. Install New Locknuts and Bolts. a. Install new bolts into each tie rod cross-tube clamp. Lock-nut should face rear of vehicle. 10 Fig. 4, bolt and locknut orientation Left picture is left front of axle looking forward standing behind the axle. Right picture is right front of the axle standing slightly behind the axle and looking up from underneath the axle. b. Ensure clamp locating rib remains centered over the tie rod cross-tube detents. See Fig 5. Failure to engage the clamp centering rib with tie rod cross-tube may result in a loose tie rod end despite reaching appropriate torque on the locknut/bolt assembly. Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 7 Fig. 5, Clamp rib should engage onto detents to align clamp position Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 8 c. Threaded tie rod end should also extend into the tube beyond the cut/slot and clamp positioned like below. See Fig 6. Fig. 6, Clamp Position and Tie Rod Thread Engagement d. Using a torque wrench on the nut and box wrench on the bolt, tighten the lock-nuts on both ends of the tie rod assembly. Tighten the lock-nut to 109 N·m (80 lb·ft). 4. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual. 5. Is the front wheel toe-in aligned per specifications? YES → Go to the next step. NO → Go to ‘Tie Rod Assembly Replacement.’ 6. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual. 7. See Completion Stickers for final step to certify work. Tie Rod Assembly Replacement 1. If not already removed, remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual. 2. Remove the cotter pin from the tie rod end at both sides of the vehicle. 3. Remove the tie rod end castle nut at both sides of the vehicle. 4. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the driver’s side of the vehicle. Daimler Trucks North America LLC Recall Campaign December 2021 FL888 (D21R7) NHSTA #21V-369 (Non School) NHTSA #21V-370 (School Bus) Transport Canada #2021-304 (Non School) Transport Canada #2021-325 (School Bus) Page 9 5. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the passenger side of the vehicle. 6. Remove the old tie rod assembly from under the vehicle. 7. Remove the castle nut and plastic protective cover from both ends of the new tie rod assembly. 8. At one side of the vehicle, install the tie rod end into the spindle. Install a new castle nut and hand tighten the nut. 9. Adjust the tie rod until the other end of it can be installed into the spindle at the other end of the vehicle. Install the other tie rod end into the spindle. Install a new castle nut and hand tighten the nut. 10. Tighten the castle nuts 163 to 230 N·m (120 to 170 lb·ft). If the cotter pin hole in the tie rod end stud is not aligned with any of the castle nut slots, further turn the castle nut a maximum of one-sixth of a turn to align it. 11. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly. 12. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual. 13. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual. 14. See Completion Stickers for final step to certify work. Completion Stickers Upon completion of Recall Campaign FL888 (D21R7), clean a spot on the base label (Form WAR259), write the Recall Campaign Number FL888 (D21R7) on a blank, completion sticker (Form WAR260), and attach the completion sticker to the base label. Label ordering info: DTNAConnect > Services and Reference > Publications & Warranty Supplies > Warranty
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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «vin» Name Address City, St. Zip Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, and Jayco motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model year 2021-2022 Entegra Accolade, Accolade XL, Jayco Seneca, Seneca Prestige Class C motorhomes built with DETROIT Model 2, 3 and 5 steer axles manufactured between December 15, 2020 through April 14, 2021. The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash. Daimler Trucks North America (DTNA) will replace the tie rod assemblies. The labor time required to perform this replacement is 2.0 – 4.3 hours. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer. This service will be completed for you at no additional cost by a DTNA repair facility. Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. If you have questions about this Recall, please contact the DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an Authorized DTNA Repair Facility. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: 1. The name and address of the person who paid for the repair 2. The Vehicle Identification Number (VIN) of the repaired vehicle 3. What problem occurred, what repair was done, and the date of the repair 4. Who repaired the vehicle 5. The total cost of the claimed repair expense 6. Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your DTNA dealer. Please speak with your authorized DTNA dealer concerning this matter. Safety Recall: March 2022 Jayco Inc. 22V-053 Daimler Trucks 21V-369 (FL888) June 2020 Reason for this recall What we need you to do Recall Remedy If your dealer does not remedy this condition at no charge, please contact Daimler warranty campaigns department at 800-547-0712 or Jayco Inc. Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your DTNA dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov. If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the DTNA Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Jayco Motorized Division
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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle Name Address City, St. Zip Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, and Jayco motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model year 2021-2022 Entegra Accolade, Accolade XL, Jayco Seneca, Seneca Prestige Class C motorhomes built with DETROIT Model 2, 3 and 5 steer axles manufactured between December 15, 2020 through April 14, 2021. The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash. The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. VIN Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. If you have questions about this Recall, please contact the DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. Federal law requires that all affected units in your inventory need to be repaired prior to delivery to a retail owner. If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the DTNA Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. In addition, please register the unit through Jayco Partners. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If you have any questions, please contact the DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com., Safety Recall: March 2022 Jayco Inc. 22V-053 Daimler Trucks 21V-369 (FL888) Reason for this recall What we need you to do Recall Remedy or Jayco Customer Service at 800-283-8267 for assistance. Information regarding this recall is available in “Case Recall Attachments” in Jayco Partners. We certainly regret this inconvenience; however, our customers’ safety is our most important priority. Sincerely, Compliance Management Jayco Motorized Division
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-053 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : FEB 02, 2022 NHTSA Recall No. : 22V-053 Manufacturer Recall No. : 21V-369 Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 28 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Jayco/Entegra Coach Accolade, Accolade XL, Seneca, Seneca Prestige Class C Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Daimler Trucks provided a list of affected VINs to Jayco regarding their recall 21V-369. Jayco matched those VINs to our production records. Production Dates : MAY 14, 2021 – JUL 29, 2021 VIN Range 1 : Begin : 1JSNECBU0M1HK8156 End : 1UJNJCBUXN1LK4062 ✔ Not sequential Description of Defect : Description of the Defect : Daimler Trucks North America, LLC (Daimler) reported in their recall 21V-369 (FL-888) the tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs it is possible that assembly torque may be achieved but the clamp is still loose. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Daimler reported that the tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint. This may result in a loss of steering increasing the risk of a crash. Description of the Cause : The cause of the defect was not reported by Daimler. Identification of Any Warning that can Occur : Decrease in steering response. Part 573 Safety Recall Report 22V-053 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tie Rod Clamp Nut Component Description : Not reported by Daimler Component Part Number : 10010(MPTUE0171) Supplier Identification : Component Manufacturer Name : USK International S.A. de C.V. Address : Av. Huehuetoca S/N San Mateo Foreign States 54713 Country : Mexico Chronology : Late December, 2020, despite a lack of warranty claims and any other indications of failures on customer vehicles, DTNA’s axle assembly plant in Mexico reported a tie rod clamp nut quality concern and promptly began a containment effort. January, 2021, DTNA discussed with the tie rod supplier the concerns, and the supplier established what it believed to be a “clean” date for tie rods assembled with properly crimped clamp nuts. No information suggested that the problem extended further, and all indications were that no defective parts escaped the production plant. February 2021, DTNA’s axle assembly plant in Detroit reported finding similarly suspect parts and promptly began containment. March 2021, DTNA resumed discussions with the supplier on this issue to understand scope of issue. Early May 2021, DTNA received DFMEA from the supplier suggesting a potential safety concern. May 2021, even though DTNA is not aware of any field failures related to this concern nor has any information to suggest the existence of a defect with an unreasonable risk to the safety of any vehicles in the field, DTNA decided to conduct a voluntary safety recall. October 2021, due to parts availability, the recall release has been delayed and is expected to launch in mid- December 2021. August 23, 2021 WIRC reviewed the information and elevated it to CPAC. Daimler notified Jayco of recall 21V-369. On September 1, 2021 CPAC reviewed the information and elevated this to SSC pending the receipt of affected units from Daimler. On January 27, 2022, SSC voted to proceed with filing a chassis pass through recall. Part 573 Safety Recall Report 22V-053 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Daimler reported that affected tie rod clamp bolts and nuts will be replaced. Repairs made prior to the recall will be reimbursed in accordance with our Recall Reimbursement Plan on file with NHTSA. Daimler Trucks North America, LLC (Daimler) will be filing the quarterly completion rates. How Remedy Component Differs from Recalled Component : This was not reported by Daimler. Identify How/When Recall Condition was Corrected in Production : This was not reported by Daimler. Recall Schedule : Description of Recall Schedule : Jayco will notify its dealers and affected retail owners. Planned Dealer Notification Date : APR 01, 2022 – APR 01, 2022 Planned Owner Notification Date : APR 01, 2022 – APR 01, 2022 * NR – Not Reported
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