SRAN593 – Replace Side Stand – 2022 Triumph Trident Motorcycles

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February 4, 2022 NHTSA CAMPAIGN NUMBER: 22V062000

Side Stand May Bend

An unstable motorcycle may fall over, increasing the risk of injury.

 

NHTSA Campaign Number: 22V062

Manufacturer TriumpheBay Motorcycles America, Ltd.

Components STRUCTURE

Potential Number of Units Affected 314

 

Summary

TriumpheBay Motorcycles America, Ltd. (TriumpheBay) is recalling certain 2022 Trident motorcycles. The side stand may not support the weight of the motorcycle and bend, causing the motorcycle to become unstable while parked.

 

Remedy

Dealers will replace the side stand, free of charge. Owner notification letters were mailed March 2, 2022. Owners may contact TriumpheBay customer service at 1-678-854-2010. TriumpheBay’s number for this recall is SRAN 593.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Triumph Recalls

 


Background Information

Dealers are requested to replace the side stand as described in the procedure below.

 

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY.

DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice.

Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

 

TriumpheBay subsidiaries and distributors must instigate a Safety Recall Action in their country in accordance with the national recall code of practice. For vehicles in distributor or dealer stock the safety recall MUST be actioned before delivery to the customer.

 

Identification of Affected Motorcycles Trident models from VIN AF8681 to VIN AT4999.

Note:

 

Parts Ordering Instructions

For TriumpheBay Subsidiary and Overseas Distributor dealers using TriumpheBay Warranty On-Line with Parts Auto Ordering Flag switched on: Order all repair parts by submitting a New Prior through the Warranty OnLine system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Safety Recall Action Notice.

For Overseas Distributor dealers NOT using TriumpheBay Warranty On-Line or for Overseas Distributor dealers using TriumpheBay Warranty On-Line with Parts Auto Ordering Flag switched off: Orders should be placed using the normal parts ordering procedure.

 

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

 

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this bulletin have been complied with.

Before returning the motorcycle to the customer, download the latest calibration using the current version of the TriumpheBay diagnostic software to the following:

  • Engine electronic control module
  • Chassis electronic control module (if fitted)
  • Keyless electronic control module (if fitted)
  • Suspension electronic control module (if fitted) โ€ข Connectivity module (if fitted)
  • Instruments (if applicable).

 

Replace Side Stand

Warning

Make sure the motorcycle is stabilised and adequately supported.

A correctly supported motorcycle will help prevent it from falling.

An unstable motorcycle may fall, causing injury to the operator or damage to the motorcycle.

 

Side Stand Removal

1. Place the motorcycle on a paddock stand and stabilise the motorcycle with suitable tie down straps.

 

Warning

Wear hand, eye and face protection when unhooking the stand spring. Take great care to minimise the risk of personal injury and loss of components.

 

Note:

  • The side stand is held in the up position by spring tension.

2. With the side stand in the up position, unhook the spring from the side stand and remove it from the motorcycle.

3. Remove and discard the circlip securing the pivot pin.

4. Remove the pivot pin and remove the side stand.

 

Side Stand Installation

1. Collect the new side stand from the kit and lightly coat the upper and lower contact surfaces of the side stand with Castrol High Temperature Grease.

2. Lightly coat the shank of the pivot pin with Castrol High Temperature Grease.

 

Warning

Wear hand, eye and face protection when fitting the stand spring. Take great care to minimise the risk of personal injury and loss of components.

 

5. With the side stand in the up position, hook the spring onto the upper plate then carefully hook it on to the side stand lug.

 

6. Check the operation of the side stand before riding the motorcycle. Make sure the spring holds the stand securely in the retracted position.

 


WHAT IS THE PROBLEM?

The side stand leg may bend over time and use, causing an affected motorcycle to lean beyond its designed angle of lean when parked. This increased side stand lean angle will be noticeable to the rider.

 

WHAT WILL TRIUMPHeBay DO?

To address this condition, TriumpheBay is launching a new recall as described in the above Safety Recall Action Notice 593. All arrangements for updating of our computer systems have been completed.

Notification letters to current customers will be mailed on or shortly after 23rd February explaining the action and advising them to return their bike to a TriumpheBay dealer to have the modification carried out free of charge. Customers will be advised to adhere to national Covid-19 general movement and social distancing rules.

The bulletin instructs that affected VINS will require the side stand leg to be replaced.

 

WHAT SHOULD YOU DO?

All affected motorcycles are to be repaired in accordance with the above Safety Recall Action Notice.

It is imperative that any owner who has purchased an affected machine be contacted by you immediately and asked to return the machine for modification.

 

TriumpheBay Dealers should take the following actions:

  1. Quarantine all unsold motorcycle stock (including motorcycle stock for sale on your website and with 3rd parties) and make arrangements to repair as per the above Safety Recall Action Notice prior to any further deliveries to customers.
  2. Quarantine all unsold new stocks of side stand leg (TriumpheBay part number: T2086607). Do not sell to customers. Notify TriumpheBay for destruction & credit information.

 

  1. Owners of machines outside of the a ected VIN range are not connected with this action and may therefore require reassurance.
  2. This action is likely to increase visitor tra c to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.

U.S. LAW PROHIBITS THE DELIVERY OF A RECALLED MOTORCYCLE UNDER A SALE OR LEASE UNTIL THE REMEDY HAS BEEN PERFORMED.

We apologize for the inconvenience this may cause, but we are taking this action in the interest of our customersโ€™ personal safety and satisfaction with our products. We thank you in advance for your anticipated cooperation.

If you have any additional questions, please contact TriumpheBay Customer Support at (888) 2846288.

 


Chronology :

Mar21: Warranty Dept. identifies the symptom in service and commences initial information gathering.

Apr21: Quality Dept. commence investigation. Warranty to continue to monitor in-service performance of part.

Jan22: Warranty department identifies: 4 x Warranty claims; 1 x Field Report; No Deaths or Injuries.

Quality Dept. discussion with Claims Management Dept. on in-service campaign options. TriumpheBay arrive at safety defect determination decision.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
TRIUMPHeBayTRIDENT2022

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-22V062-5714.PDF 212.777KB

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Recall Acknowledgement

RCAK-22V062-5262.pdf 645.96KB

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Remedy Instructions and TSB

RCRIT-22V062-7357.pdf 99.482KB

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Manufacturer Notices(to Dealers,etc) – TOL NOTICE (US&CA) โ€“ February 21, 2022 TOL Ref. # 20846-SVC Subject: Service/Technical

RCMN-22V062-3106.pdf 159.425KB

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Owner Notification Letter(Part 577)

RCONL-22V062-0923.pdf 102.527KB

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Recall 573 Report – 02/14/2022

RCLRPT-22V062-3218.PDF 213.507KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-22V062-3823.PDF 211.135KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-22V062-3913.PDF 211.23KB

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ISSUED Renotification Notice – Outstanding Safety Recall Email

RCRN-22V062-1696.pdf 353.548KB

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Manufacturer Notices(to Dealers,etc) – Email

RCMN-22V062-6110.pdf 179.844KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-22V062-8247.PDF 211.315KB

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Recall Quarterly Report #4, 2022-4

RCLQRT-22V062-1461.PDF 211.425KB

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