CSN849 – Over-Tightened Bolts in Rotation Bearing – 2019-2021 Altec ATTXX-M/P/S Aerial Devices

SEOCONTENT-START

Customer Outreach PO Box 8338 product.safety@altec.com Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Recall Number: Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and Canada Motor Vehicle Safety Act. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain AT37/41/48 M/P/S aerial devices built from March 2019 to December 2021. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. The Grade 8 cap screws in the rotation bearing outer race may have been overtorqued at assembly. While there have been no reports of cap screw failures to date, overtorquing could cause the cap screws to fail prematurely. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is expected to take two hours and one person to complete. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. 22V-072 March 25, 2022 Page 1 of 1 Customer Service Notice CSN Released: March 25, 2022 Altec Use Only Inspection labor 0.0 hr Repair labor 2.0 hr Account # 010.1093.43151.000.9207.000 Travel Not included NHTSA code 98 Prime fail P/N N/A Doc ref 074900686 Altec Use Only Description Part No. Qty Warranty Grade 8 outer race rotation bearing hardware kit 991088549 1 Yes 849 Rotation Bearing Outer Race Cap Screw Replacement Units Affected: Certain AT37/41/48 M/P/S aerial devices built from March 2019 to December 2021. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that one or more of the Grade 8 cap screws in the rotation bearing outer race on the affected units may have been overtorqued at assembly. While there have been no reports of cap screw failures to date, overtorquing could cause the cap screws to fail prematurely. WARNING Death or serious injury could result from uncontrolled boom movement. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Customer Action: The rotation bearing outer race cap screws must be replaced no later than 30 days from the receipt of this CSN. Order and install the Grade 8 Outer Race Rotation Bearing Hardware Kit, part number 991088549, or schedule the kit installation to be performed by Altec. Requirements: This work is estimated to take two hours and one person to complete. Completion and Warranty: This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility. If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $180 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-072 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : FEB 09, 2022 NHTSA Recall No. : 22V-072 Manufacturer Recall No. : CSN 849 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 454 Estimated percentage with defect : 81 % Vehicle Information : Vehicle 1 : 2019-2021 Altec ATXX-M/P/S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined from a review of production records. Production Dates : MAR 18, 2019 – OCT 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : One or more bolts in the rotation bearing outer race could have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If undetected, an over-torqued fastener could break and result in the separation of the pedestal and turntable, increasing the risk of death or serious injury to the worker or those nearby. Description of the Cause : NR Identification of Any Warning that can Occur : A loose or missing mounting bolt could be identified during a preoperational inspection. Involved Components : Part 573 Safety Recall Report 22V-072 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Grade 8 Capscrew Component Description : Grade 8 Capscrew Component Part Number : 990277217 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On December 9th, 2021, a broken bolt in the pedestal mount of an aerial device was discovered during an audit in production. After finding the broken bolt, all units in WIP were contained, and Altec began to investigate the cause. On January 7th, 2022, Altec opened a potential field action investigation after determining that there could be units in the field with the rotation bolts installed at the incorrect torque value. On February 4th, 2022, Altec concluded that over-torquing the rotation bolts was the cause of the broken bolt and a recall determination was made. There were no warranty claims or field reports identified. There have been no accidents, injuries, or deaths related to this issue. Description of Remedy : Description of Remedy Program : Altec will issue CSN 849 to all affected customers requiring a qualified technician to replace the outer race rotation bolts. Altec Warranty policy covers the recall remedy, and the remedy will be provided free of charge when the unit is presented for repair. How Remedy Component Differs from Recalled Component : The technician performing the install/torquing of the out-race bolts is communicated the correct torque value in the manual and work instructions. Identify How/When Recall Condition was Corrected in Production : The checksheets have been revised to include the proper torque value and associates have been retrained on proper use and setting of torque wrench. Recall Schedule : Part 573 Safety Recall Report 22V-072 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Altec will issue CSN 849 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : APR 10, 2022 – APR 10, 2022 Planned Owner Notification Date : APR 10, 2022 – APR 10, 2022 * NR – Not Reported

**************************************************************************************************************

SEOCONTENT-END