Recall 22-421 – Incorrect Tires Installed – 2022 Keystone Cougar Fifth Wheel Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect tires and replace the improperly installed load range “D” (2540) tires with proper load range “E” (2860) tires (686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only). The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-105 Safety Advisory: 22-421 October 20, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Remove personal items (weight) in the vehicle before taking it to a dealer to remedy. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 2 ½ hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-421 Cougar Tire Load Range Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. Models Included: 2022 Cougar Fifth Wheels and Travel Trailers: All Serial Number Range: NV503520 – NV503637 Parts Required: 4 – KRV # 686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only (This part must be ordered by VIN) Tools Required: -Impact Wrench – ½” drive (removal of wheels only) -Deep Socket 13/16”x ½” drive -Torque Wrench – ½” drive -Box end wrench 11/16” -Minimum 2” long socket extension, ½” drive -Wheel chocks -Tire Changing Machine (or Sublet) When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to replace the load range “D” tires with load range “E” tires. REPAIR INSTRUCTIONS ONE: PREPARING THE TRAILER Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Step 2 Use a floor jack of sufficient capacity to raise one side of the trailer. Place the floor jack under the main frame rail behind the rear spring hanger, leaving enough room to install a jack stand immediately behind the spring hanger. Elevate the frame just enough to take some of the weight off the wheel. Step 3 Loosen the lug nuts on the wheel about a half turn. DO NOT remove lug nuts at this time. Step 4 Continue elevating the frame until the tire just clears the shop floor. Step 5 Install a jack stand of sufficient capacity directly behind the rear spring hanger. Step 6 Relocate floor jack to an area just forward of the front spring hanger, leaving enough room to install a jack stand immediately in front of the spring hanger. Step 7 Use a floor jack of sufficient capacity to raise one side of the trailer. Place the floor jack under the main frame rail forward of the rear spring hanger, leaving enough room to install a jack stand immediately forward of the spring hanger. Elevate the frame just enough to take some of the weight off the wheel. Keystone RV Company 3/8/22 Safety Advisory 22-421 Page 2 of 3 Step 8 Loosen the lug nuts on the wheel about a half turn. DO NOT remove lug nuts at this time. Step 9 Raise the frame until the tire just clears the shop floor. Step 10 Install a jack stand of sufficient capacity just forward of the front spring hanger. Step 11 With the tire now slightly off the ground finish removing the lug nuts and the wheel from the trailer. Step 12 Replace the incorrect load range “D” tire with the correct load range “E” tire KRV # 686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only, using industry standards for removing and reinstalling a tire on a rim. Note: If using a sublet to replace tires, a copy of the sublet will be required for the claim. Step 13 Repeat Steps 2 – 12 for the other side of the trailer. TWO: WHEEL ASSEMBLY INSTALLATION Step 1 Using a clean rag, wipe down all lug nuts and tapered nut seats on wheel to remove any remaining residue. Warning: Do not allow solvent or equivalent to make contact with the tire. Do not use liquid paint remover as this will pit and damage the aluminum wheel. Do not use a wire wheel (brush) or grinder to remove the paint from the wheel as this will also damage the wheel. Warning: When using chemicals (paint remover, brake cleaner/degreaser) be sure to utilize the “Personal Protective Equipment” (PPE) recommended by the manufacturer through the Safety Data Sheet (SDS) and dispose in accordance with all Federal, State and Local Laws. Step 2 Start the lug nuts on each stud by hand. Step 3 You must use the star pattern and torque wrench when tightening the lug nuts to the wheel. This sequencing pattern shows how to progressively tighten the lug nuts to best achieve the proper torques and clamp load. See Figure 1. Fig. 1 Step 4 Using the star pattern outlined in Figure 1, tighten the lug nuts until the 1st stage torque (20- 25 ft/lbs) outlined in Figure 2 is achieved. Verify the lug nuts are properly positioned in the tapered seats of the wheel. Safety Advisory 22-421 Page 3 of 3 Figure 2 Step 5 Using the star pattern outlined in Figure 1, tighten the lug nuts until the 2nd stage torque (50- 60 ft/lbs) outlined in Figure 2 is achieved. Step 6 Lower the trailer to the ground. Step 7 Using the star pattern outlined in Figure 1, tighten the lug nuts until the 3rd and final stage (110- 120 ft/lbs) is achieved. See Figure 2. Step 8 Use a dial or digital torque wrench to verify that the proper amount of torque has been applied. NOTE: Reminder – Follow-Up re-torque required at 10, 25, and 50 miles. WARRANTY REIMBURSEMENT REPAIR Submit the claim on Key Express using Flat Rate Code # 7142142B In the Complaint section note: Safety Advisory # 22-421 In the Cause section note: Safety Advisory # 22-421 In the Correction section note: Installed the correct Load Range “E” Tires Note: If using a sublet to replace tires, a copy of the sublet will be required for the claim. The amount of time authorized for this repair is 2.5 hours. PARTS DISPOSITION No part return. Please call Keystone RV Customer Service at 866-273-1454 if you have any questions. Wheel Torque Requirements Wheel Size 1st Stage 2nd Stage 3rd Stage 14″, 15” & 16” 20-25 ft/lbs 50-60 ft/lbs 110-120 ft/lbs

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect tires and replace the improperly installed load range “D” (2540) tires with proper load range “E” (2860) tires (686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only). The service and parts required for this corrective action will be provided at no charge to you. Remove personal items (weight) in the vehicle before taking it to a dealer to remedy. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 2 ½ hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-105 Safety Advisory: 22-421 March 16, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-421 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. The vehicles included in the recall are: 2022 Cougar Fifth Wheels and Travel Trailers Serial Number Range: NV503520 – NV503637 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-421, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-105 CAN: 2022-094 Safety Advisory: 22-421 March 16, 2022

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I ‘~··· KEYsToNE Dutchmen ~. RV COMPANY CROSSRQAOS You are receiving this communication as you are a Key Express user at your dealership. SAFETY ADVISORY 22-421 Keystone, Dear: Safety Recall: US: 22V-105 CAN: 2022-094 Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. The vehicles included in the recall are: 2022 Cougar Fifth Wheels and Travel Trailers Serial Number Range: NV503520 – NV503637 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. Please log-in to Key Express for your list of VINs in campaign# 22-421. Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Please click here for a CORY. of SafetY. AdvisorY. 22-421 which details how to remedy the situation and the proper reimbursement procedures. .,. ,.\. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada PO Box 2000 – Goshen, IN 46527 -2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.key,stonerv.com Keystone RV I 2425 Davis Drive, Goshen, IN 46526 Unsubscribe {reciQient’s email}_ 1!.Rdate · · Data Notice Sent by powered by Try email market1n<_l for free today!

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-105 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : FEB 23, 2022 NHTSA Recall No. : 22V-105 Manufacturer Recall No. : 22-421 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 118 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Cougar Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models specified with ST225/75R15E tires Production Dates : NOV 10, 2021 – DEC 02, 2021 VIN Range 1 : Begin : 4YDTCGP23NV503520 End : 4YDTCGK23NV503637 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population may have Load Range “D” (2540 lbs) tires installed rather than Load Range “E” (2860 lbs) tires. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during travel, an overloaded tire can fail and lead to an increased risk of vehicle crash. Description of the Cause : The tires were improperly labeled and supplied by the vendor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-105 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : ST225/75R15 D Component Description : Tire – Trailer King RST – ST225/75R15 D Component Part Number : 606335 Supplier Identification : Component Manufacturer Name : Tredit Tire & Wheel Co Inc Address : 3305 Charlotte Avenue Elkhart Indiana 46517 Country : United States Chronology : 2/9/2022 – Report was made through a warranty claim that the unit had incorrect load range tires installed. 2/10/2022 – Investigation opened to determine scope and range. 2/21/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to inspect tires and replace the improperly installed load range “D” (2540) tires with proper load range “E” (2860) tires (686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only). Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The improperly installed load range “D” (2540) tires, 606335 – Tire – Trailer King RST – ST225/75R15 D, will be replaced with the proper load range “E” (2860) tires (686233 – Tire – Trailer King RST – ST225/75R15 E – 2860# – 80PSI – OD-28.3 – SW-8.8 – Tire Only). Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles Part 573 Safety Recall Report 22V-105 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : APR 13, 2022 – APR 13, 2022 Planned Owner Notification Date : APR 13, 2022 – APR 13, 2022 * NR – Not Reported

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