Power Steering Gear Box Damage – 2020-2021 Vicinity Vi38

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WARRANTY GUIDE BOOKLET 2019-09-15 1 of 14 VICINITY BUS WARRANTY GUIDE BOOKLET PUBLISH DATE 2019-09-15 Note: VMC reserves the right to change any or all the provisions in this book. WARRANTY GUIDE BOOKLET 2019-09-15 2 of 14 Dear Customer, Congratulations on the purchase of your Vicinity bus and welcome to our growing family. Vicinity Motor (VMC) is committed to supporting our customers by offering the best component combination available while incorporating the latest technology. We are confident that you will be more than satisfied with your Vicinity bus. Our team at Vicinity Motor (VMC) will provide the highest level of service, parts, and technical support. This booklet is designed to give you a brief overview of the Warranty offered by Vicinity Motor (VMC), your responsibilities as an owner, and our responsibilities as the manufacturer. Vicinity Motor (VMC) does not assume responsibility for any undertaking, representation, or warranty made by dealers, agents, salespersons, representatives, employees, or any other persons, other than those expressed herein. Should you have any questions regarding the Warranty, please contact us and we will happily assist you. Sincerely, The Vicinity Motor Team WARRANTY GUIDE BOOKLET 2019-09-15 3 of 14 Table of Contents 1. 1. WARRANTY REGISTRATION . 5 2. 2. VICINITY WARRANTY . 5 2.2. 2.2. START OF WARRANTY . 5 2.3. 2.3. COMPLETE BUS . 5 2.4. 2.4. STRUCTURE . 5 2.5. 2.5. WARRANTIES ADMINISTERED BY VICINITY MOTOR (VMC) 6 2.6. 2.6. MAJOR COMPONENT WARRANTY ADMINSITERED BY YOUR LOCAL DEALER . 6 3. 3. EXCLUSIONS AND LIMITATIONS 7 3.1. 3.1. GENERAL EXCLUSIONS 7 3.2. 3.2. DAMAGES RESULTING FROM IMPROPER MAINTENANCE OR NOT FOLLOWING THE SERVICE SCHEDULE 7 3.3. 3.3. DAMAGES RESULTING FROM INCOMPLETE CAMPAIGNS AND/or TSBS 7 3.4. 3.4. INCIDENTAL DAMAGES . 7 3.5. 3.5. OTHER EXCLUSIONS 7 4. 4. FLEET DEFECTS 9 4.1. 4.1. DEFINITION . 9 4.2. 4.2. VICINITY MOTOR (VMC) RESPONSIBILITY . 9 4.3. 4.3. CUSTOMER RESPONSIBILITY . 9 5. 5. WARRANTY REPAIR PROCEDURE 9 5.1. 5.1. REPAIR PERFORMANCE 9 5.2. 5.2. REPAIR BY CUSTOMER 9 5.3. 5.3. REPAIRS BY VICINITY MOTOR (VMC) 10 WARRANTY GUIDE BOOKLET 2019-09-15 4 of 14 5.4. 5.4. VICINITY MOTOR (VMC) SUPPLIED PARTS 10 5.5. 5.5. REIMBURSEMENT FOR PARTS NOT SUPPLIED BY VICINITY MOTOR (VMC) . 10 5.6. 5.6. DEFECTIVE COMPONENTS RETURN 10 5.7. 5.7. REIMBURSEMENT FOR LABOUR . 10 5.8. 5.8. THIRD-PARTY CHARGES REIMBURSEMENT 10 5.9. 5.9. APPROVAL LIMITS . 11 5.10. 5.10. ROAD CALL/TOWING 11 6. 6. SERVICE SUPPORT & RESPONSE TIMES: 11 6.1. 6.1. SERVICE TECHNICAL SUPPORT 11 6. 6.2.2. RESPONSE TIMES 11 6.3. 6.3. SERVICE RATES 11 7. 7. WARRANTY AFTER REPLACEMENT/REPAIRS BY OPERATOR . 11 8. 8. WARRANTY CLAIM PROCESS . 12 APPENDIX A: DEFINITIONS 13 CONTACT INFORMATION 14 WARRANTY GUIDE BOOKLET 2019-09-15 5 of 14 1. 1. WARRANTY REGISTRATION 1.1.1. 1.1.1. The Warranty Registration Form must be submitted to the warranty department at VMC within 30 days of receiving the vehicle. 1.1.2. 1.1.2. The Warranty Registration Form must be received by VMC before a warranty claim can be submitted. 2. 2. VICINITY WARRANTY 2.1.1. 2.1.1. Specific subsystems and components are warranted and guaranteed to be free from defects in materials or workmanship as follows, and subject to limitations and/or exclusions as outlined in Section 3 below. 2.2. 2.2. START OF WARRANTY 2.2.1. 2.2.1. Warranty start date will be the date of customer acceptance. 2.3. 2.3. COMPLETE BUS 2.3.1. 2.3.1. Each Vicinity bus is warranted and guaranteed to be free from defects in materials or workmanship for two (2) years or 120,000 km (75,000 mi), whichever comes first. 2.3.2. 2.3.2. The warranty period begins as defined in 2.2 above and is subject to the conditions outlined in this document. 2.4. 2.4. STRUCTURE 2.4.1. 2.4.1. The following warranty is provided on the structure of the Vicinity bus Chassis Structure 100% parts 100% labor 12 years 800,000 km (500,000 mi) With limitations* Corrosion of chassis structure 100% parts 100% labor 12 years 800,000 km (500,000 mi) with limitations** * 12-year warranty for the chassis structure members that have failed or have the demonstrated potential to fail causing a major failure. The decision to apply a remedy as to a major failure is the sole jurisdiction of VMC. This warranty is non-transferable. This warranty shall be void if maintenance procedures prescribed by VMC for the structure are not followed. These procedures can be found in your service manual. ** 12-year warranty against corrosion affecting structural integrity, excluding surface corrosion. The decision as to the presence of corrosion affecting the structural integrity is the sole jurisdiction of VMC. This warranty applies to the structural integrity of the vehicle. This warranty is non-transferable. This warranty is void if maintenance procedures prescribed by VMC for the structure are not followed. WARRANTY GUIDE BOOKLET 2019-09-15 6 of 14 2.5. 2.5. WARRANTIES ADMINISTERED BY VICINITY MOTOR (VMC) 2.5.1. 2.5.1. The following warranties are offered on the Vicinity bus which are administered by VMC. Warranty Warranty Coverage Time Mileage Roof to Road (Complete Bus) 100% parts 100% labor 2 years 120,000 km (75,000 mi) Composite Flooring 100% parts 10 years 600,000 km (373,000 mi) Battery 100% parts 100% labor 1 year Unlimited Floor covering see manufacturer coverage and exclusions Driver Seating See manufacturer coverage and exclusions Ramp See manufacturer coverage and exclusions Mobility Aid Securements See manufacturer coverage and exclusions Headlamp 100% parts 100% labor 3 year Unlimited Exterior lighting 100% parts 100% labor 12 years parts, 2 years labor Unlimited Radiator and CAC See manufacturer coverage and exclusions 2.6. 2.6. MAJOR COMPONENT WARRANTY ADMINSITERED BY YOUR LOCAL DEALER 2.6.1. 2.6.1. The following warranties are offered on the Vicinity bus which are administered by the local representative of the vendor. Warranty Warranty Coverage Time Mileage Engine 100% parts 100% labor 2 years Unlimited Engine Aftertreatment 100% parts 100% labor 5 years 160,000 km (100,000 mi) Transmission See manufacturer coverage and exclusions Destination Sign See manufacturer coverage and exclusions 2.6.2. 2.6.2. Any warranty supplied by the vendor that exceeds the VMC 2-year Roof to Road warranty is administered by the vendor. 2.6.3. 2.6.3. Vendor warranty can be supplied by an authorized dealer for the listed major component. WARRANTY GUIDE BOOKLET 2019-09-15 7 of 14 2.6.4. 2.6.4. Any component not listed here is covered under the VMC 2-year Roof to Road warranty. 2.6.5. 2.6.5. The failure of VMC on any one or more instances to insist upon the performance by the first purchaser of any one of the requirements of this warranty shall not be construed as a waiver of any such requirements; but the same shall continue and remain in full force and effect the same as if no such failure or waiver had occurred. 3. 3. EXCLUSIONS AND LIMITATIONS 3.1. 3.1. GENERAL EXCLUSIONS 3.1.1. 3.1.1. This warranty shall not apply to the failure of any part or component of the bus that directly results from misuse, negligence, accident, or repairs not conducted in accordance with the maintenance manuals provided by VMC and with workmanship performed by adequately trained personnel in accordance with recognized standards of the industry. 3.2. 3.2. DAMAGES RESULTING FROM IMPROPER MAINTENANCE OR NOT FOLLOWING THE SERVICE SCHEDULE 3.2.1. 3.2.1. The warranty shall be void if the Customer fails to conduct normal inspections and scheduled preventive maintenance procedures as recommended in VMC maintenance manuals and if that omission caused the part or component failure. The Customer shall maintain documentation, auditable by VMC, verifying service activities in conformance with the VMC maintenance manuals. 3.3. 3.3. DAMAGES RESULTING FROM INCOMPLETE CAMPAIGNS AND/OR TSBs 3.3.1. 3.3.1. This warranty will not cover any direct or progressive damage resulting from the failure to complete a released campaign in the stipulated time frame. 3.4. 3.4. INCIDENTAL DAMAGES 3.4.1. 3.4.1. VMC does not assume responsibility for any consequential or incidental damages incurred as a result of any defect in the vehicle. Such consequential or incidental damages may include, but are not limited to, loss of use of the vehicle; loss of time; inconvenience; mental distress; expense for fuel, travel, lodging or damage to personal property; or loss of earning or other revenue. 3.5. 3.5. OTHER EXCLUSIONS 3.5.1. 3.5.1. This warranty shall not apply to the following items: • scheduled maintenance items • normal wear items • items furnished by the Customer 3.5.2. 3.5.2. Warranty will not apply to scheduled maintenance and/or normal wear items as defined in APPENDIX A: DEFINITIONS. WARRANTY GUIDE BOOKLET 2019-09-15 8 of 14 3.5.3. 3.5.3. Items furnished by the Customer such as radios, fare boxes, and other auxiliary equipment are also not covered under this warranty. 3.5.4. 3.5.4. Should the Customer require the use of a specific product and has rejected VMC request for an alternate product, then the standard vendor warranty for that product shall be the only warranty provided to the Customer. This product will not be eligible under 4 below, FLEET DEFECTS. 3.5.5. 3.5.5. Damaged or product failure caused by freezing, earthquake, tornado, tsunami, flooding, fire, climate change or any occurrence that may be termed an “Act of Nature”. WARRANTY GUIDE BOOKLET 2019-09-15 9 of 14 4. 4. FLEET DEFECTS 4.1. 4.1. DEFINITION 4.1.1. 4.1.1. A fleet defect is defined as a failure of the same component(s) in a minimum of 25% of the buses in a fleet size of twelve (12) or more busses in the same production batch in the same or similar application. Fleet defects only apply to components that are covered under warranty pursuant to Sections 2 and 3. 4.2. 4.2. VICINITY MOTOR (VMC) RESPONSIBILITY 4.2.1. 4.2.1. If a fleet defect is identified during the agreed warranty coverage period, whether it is safety-related or not, VMC shall undertake, at its cost, a design defect engineering review without delay and propose a re-design or alternate solution for the customer. The VMC design defect review shall recommend a solution that will prevent the re-occurrence of the same defect. 4.2.2. 4.2.2. VMC shall correct all design defects at its expense. Where the specific defect can be solely attributed to a specific part(s), the work program shall include redesign and replacement of only the defectively designed and/or manufactured part. 4.2.3. 4.2.3. In all cases, the work program shall include inspection and/or correction of all the buses in the fleet via a mutually agreed arrangement. 4.3. 4.3. CUSTOMER RESPONSIBILITY 4.3.1. 4.3.1. The customer should provide notification in writing to VMC warranty department of any identified fleet defects. This notification must be done no later than 60 calendar days past the warranty end date of the last bus received under this agreement. Warranty coverage may be extended for the defect component until such time that a permanent resolution is proposed, accepted, and implemented at the sole discretion of VMC. 4.3.2. 4.3.2. It is the responsibility of the customer to demonstrate that any complex, intermittent, or operationally unique types of defects meet fleet defect requirements. This may require the customer to reproduce the conditions of defect, demonstrate the symptoms, provide defective parts, and provide other information as requested by VMC. 5. 5. WARRANTY REPAIR PROCEDURE 5.1. 5.1. REPAIR PERFORMANCE 5.1.1. 5.1.1. When warranty repairs are required, the Customer and the VMC representative shall agree within five (5) days after notification on the most appropriate course for the repairs and the exact scope of the repairs to be performed under the warranty. 5.2. 5.2. REPAIR BY CUSTOMER 5.2.1. 5.2.1. VMC prefers all warranty repairs to be carried out by the customer or a VMC approved service provider. WARRANTY GUIDE BOOKLET 2019-09-15 10 of 14 5.3. 5.3. REPAIRS BY VICINITY MOTOR (VMC) 5.3.1. 5.3.1. If the Customer is unable to perform warranty repair work in a satisfactory manner, a mutually agreed arrangement may be set up between VMC and the Customer. This agreement will be at the sole discretion of VMC. 5.4. 5.4. VICINITY MOTOR (VMC) SUPPLIED PARTS 5.4.1. 5.4.1. The Customer may request that VMC supply new parts for warranty-covered repairs being performed by the Customer. These parts shall be shipped to the place of business designated by the Customer from any source selected by VMC within ten (10) working days of receipt of the Purchase Order for said parts. 5.4.2. 5.4.2. VMC cannot be held responsible for losses of revenue incurred in exceptional cases of prolonged shortages. 5.5. 5.5. REIMBURSEMENT FOR PARTS NOT SUPPLIED BY VICINITY MOTOR (VMC) 5.5.1. 5.5.1. When parts are not purchased from VMC, VMC may, at its discretion, reimburse the Customer for replacement of the defective parts. In this case, the amount reimbursed will be the lower of • the billed price of the part(s). • the VMC part(s) price. 5.5.2. 5.5.2. Any subsequent failure of the part in this case is not covered by VMC. 5.6. 5.6. DEFECTIVE COMPONENTS RETURN 5.6.1. 5.6.1. VMC may request that parts covered by the warranty be returned to the Service Centre or at any other location designated by VMC. VMC shall pay all reasonable transportation expenses. Parts must be returned in accordance with VMC instructions. 5.6.2. 5.6.2. The request for return of the part(s) shall be made by VMC within 30 days of the filing of the warranty claim. If the request is not made by VMC in this time period, the customer may dispose of the part at their discretion pursuant to safe disposal protocols. 5.7. 5.7. REIMBURSEMENT FOR LABOUR 5.7.1. 5.7.1. VMC shall reimburse the Customer for the labor necessary to perform any warranty repairs at VMC Standard Repair Times and rate. 5.8. 5.8. THIRD-PARTY CHARGES REIMBURSEMENT 5.8.1. 5.8.1. Any third-party repairs must be pre-authorized by VMC. WARRANTY GUIDE BOOKLET 2019-09-15 11 of 14 5.9. 5.9. APPROVAL LIMITS 5.9.1. 5.9.1. The customer is required to obtain approval from VMC for any diagnostic time exceeding two hours to be eligible for reimbursement under this warranty. Approval will come from a VMC Service Technician. 5.9.2. 5.9.2. Once Approval has been given, Standard Repair Times will apply. 5.10. 5.10. ROAD CALL/TOWING 5.10.1. 5.10.1. Road calls and towing are not covered by VMC. 5.10.2. 5.10.2. VMC may, at its discretion, assist the Customer to pursue road call and/or towing claims with the appropriate vendor. (engine, transmission, etc.) 6. 6. SERVICE SUPPORT & RESPONSE TIMES: 6.1. 6.1. SERVICE TECHNICAL SUPPORT 6.1.1. 6.1.1. VMC Service support is required after 2 (two) hours of unsuccessful diagnostics. 6.1.2. 6.1.2. VMC on-site service call: after 8 hours of unsuccessful diagnostics via email/phone support. 6.1.3. 6.1.3. VMC service support is available Monday-Friday during normal business hours. 6.2. 6.2. RESPONSE TIMES 6.2.1. 6.2.1. VMC response time for service support: Within 24 hours email/phone call. 6.3. 6.3. SERVICE RATES 6.3.1. 6.3.1. VMC Service support and on-site service calls are available for free for all Vicinity buses during their base warranty period as defined in section 2.3 above. 6.3.2. 6.3.2. If a service call is required and the VMC Service Technician determines the fault was caused by improper maintenance or the customer has not followed specific testing instructions via phone or email, there may be a charge for the technician’s travel and time at VMC service rates applicable at that time. 7. 7. WARRANTY AFTER REPLACEMENT/REPAIRS BY OPERATOR 7.1.1. 7.1.1. If any component is repaired, rebuilt or replaced by VMC, the new component, unit or subsystem shall be warranted for the remaining portion of the original warranty. 7.1.2. 7.1.2. If the Customer chooses to rebuild a component, the Customer assumes responsibility for the quality of the work performed on the component. VMC will not be responsible for any future failure of the component even if the vehicle is still under warranty. WARRANTY GUIDE BOOKLET 2019-09-15 12 of 14 7.1.3. 7.1.3. After the original warranty expires, all parts supplied by VMC will be warranted for 30 days, unless a higher warranty is available from the vendor. 8. 8. WARRANTY CLAIM PROCESS 8.1.1. 8.1.1. All warranty claims must be submitted in the VMC de West Warranty Portal within thirty (30) days of the date of failure. 8.1.2. 8.1.2. The replaced/failed parts must be made available for review when requested by VMC as per 5.6 above. 8.1.3. 8.1.3. Claims may be rejected if the replaced parts are not made available in a reasonable amount of time. WARRANTY GUIDE BOOKLET 2019-09-15 13 of 14 APPENDIX A: DEFINITIONS 1. Wear Items Normal wear items include the following a) Brake friction materials b) Fluids including engine oil and coolant c) Metallic and elastomeric bushings d) Tires e) Filters f) Belts 2. Customer, for the purposes of this document, is the entity that owns the bus. Customer could be different from the operator of the bus. 3. Company, for the purposes of this document, refers to VMC, its subsidiaries or holding or group companies. 4. Vendor, for the purposes of this document, is a source of any part. This term may also denote the manufacturer. 5. OEM, for the purposes of this document, refers to VMC, its subsidiaries or holding or group companies. WARRANTY GUIDE BOOKLET 2019-09-15 14 of 14 CONTACT INFORMATION Warranty Department [email protected] Parts Department [email protected] Service Department [email protected]

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-148 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Vicinity Motor Corporation Submission Date : MAY 24, 2022 NHTSA Recall No. : 22V-148 Manufacturer Recall No. : Campaign 000-043 Manufacturer Information : Manufacturer Name : Vicinity Motor Corporation Address : 3168 – 262nd Street Aldergrove 00 V4W 2Z6 Company phone : 1-604-607-4000 Population : Number of potentially involved : 92 Estimated percentage with defect : 19 % Vehicle Information : Part 573 Safety Recall Report 22V-148 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-148 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 1 : 2020-2021 Vicinity Vi38 Vehicle Type : LOW VOLUME VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : An investigation was carried out in tandem with manufacturing and supply partners, and it was determined that the defect (steering box setup and alignment of IFS steering axle) is limited to the batch of vehicles that were produced for Delta Airlines in the US – 92 Vi38 Buses. Quality Assurance mechanisms were likely compromised for this batch of vehicles due to personnel changes and training shortcomings. To date, all warranty claims citing this defect have been limited to the Delta Airlines population and have manifested shortly after the vehicles entered service, with the failures occurring at an average of 6081miles. Conversely, vehicles that were produced prior to this batch have been in operation for a far greater period of time, and have substantially higher average accumulated mileage (169,368mi.) without any exhibiting the same defect. Production Dates : DEC 01, 2020 – MAY 31, 2021 VIN Range 1 : Begin : 2G9B38AA7MA098529 End : 2G9B38AA7MA098544 Not sequential VIN Range 2 : Begin : 2G9B38AA2MA098521 End : 2G9B38AA2MA098527 Not sequential VIN Range 3 : Begin : 2G9B38AA7MA098546 End : 2G9B38AA7MA098550 Not sequential VIN Range 4 : Begin : 2G9B38AA9MA098516 End : 2G9B38AA9MA098516 Not sequential VIN Range 5 : Begin : 2G9B38AA2MA098518 End : 2G9B38AA2MA098519 Not sequential VIN Range 6 : Begin : 2G9B38AA7MA098577 End : 2G9B38AA7MA098577 Not sequential VIN Range 7 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 8 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 9 : Begin : 2G9B38AA2MA098552 End : 2G9B38AA2MA098553 Not sequential VIN Range 10 : Begin : 2G9B38AA8MA098555 End : 2G9B38AA8MA098557 Not sequential VIN Range 11 : Begin : 2G9B38AA1MA098560 End : 2G9B38AA1MA098568 Not sequential VIN Range 12 : Begin : 2G9B38AA6MA098571 End : 2G9B38AA6MA098572 Not sequential VIN Range 13 : Begin : 1G9B38AA3MA545573 End : 1G9B38AA3MA545573 Not sequential VIN Range 14 : Begin : 1G9B38AA9MA545576 End : 1G9B38AA9MA545576 Not sequential VIN Range 15 : Begin : 1G9B38AA8MA545584 End : 1G9B38AA8MA545584 Not sequential VIN Range 16 : Begin : 2G9B38AA1MA098574 End : 2G9B38AA1MA098575 Not sequential VIN Range 17 : Begin : 2G9B38AA6MA098585 End : 2G9B38AA6MA098607 Not sequential VIN Range 18 : Begin : 2G9B30AAXMA098610 End : 2G9B30AAXMA098613 Not sequential VIN Range 19 : Begin : 1G9B38AA7MA545558 End : 1G9B38AA7MA545559 Not sequential VIN Range 20 : Begin : 1G9B38AA1MA545569 End : 1G9B38AA1MA545570 Not sequential VIN Range 21 : Begin : 1G9B38AA2MA545578 End : 1G9B38AA2MA545582 Not sequential VIN Range 22 : Begin : 1G9B38AA4MA545520 End : 1G9B38AA4MA545520 Not sequential VIN Range 23 : Begin : 2G9B38AA2MA098583 End : 2G9B38AA2MA098583 Not sequential VIN Range 24 : Begin : 1G9B38AA4MA545517 End : 1G9B38AA4MA545517 Not sequential VIN Range 25 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 26 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 27 : Begin : 1G9B38AA4MA545551 End : 1G9B38AA4MA545551 Not sequential VIN Range 28 : Begin : 1G9B38AAXMA545554 End : 1G9B38AAXMA545554 Not sequential Part 573 Safety Recall Report 22V-148 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Possible cracked or broken mounting ears on the steering box due to overstress of the steering components. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Our analysis has indicated that the combination of the two deficiencies (described under the cause section) could occur simultaneously, leading to an overload situation of the power steering box. This could lead to damage of the steering box housing, including fracture of the mounting lugs and possible loss of steering control, which may result in a crash and/or bodily injury. Description of the Cause : Data indicates the cause of the defect is likely due to the setup of the steering box and alignment of the IFS steering axle. Specifically, the following deficiencies were noted: 1- The end-of-travel pressure relief plungers on the Sheppard M100PNA3 power steering box were incorrectly set. This would result in excessive forces on the steering system when at full-lock. 2- The cut-angles of the wheels were seen to been in excess of the manufacture’s specifications. This could result in the internal mechanisms of the steering box bottoming-out. If bump-steer inherent to the IFS system would occur simultaneously to the box being bottomed-out the shock load would be transmitted directly to the power steering box. Identification of Any Warning that can Occur : Noisy steering, poor steering performance, or complete loss of steering. Involved Components : Component Name 1 : STEERING GEAR BOX ASSEMBLY Component Description : SHEPPARD M100PNA3 Component Part Number : 1000-0291 Component Name 2 : STEERING MOUNTING BRACKET Component Description : STEERING MOUNTING BRACKET Component Part Number : 1000-7792 Part 573 Safety Recall Report 22V-148 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : R. H. Sheppard Co., Inc. Address : 2770 Research Dr. Rochester Hills Michigan 48309-4901 Country : United States Chronology : An warranty claim pertaining to the defect was first reported in late Sept. 2021. citing a fracture of the steering box mounting tabs on a vehicle operated in the US population. It was suspected that external impact may have played a role in the fracture, however as further failures occurred in Oct. 2021, a determination was made to the existence of a safety related defect on Oct. 16th 2021. An investigation was launched in conjunction with R. H. Sheppard Co., Inc.’s Engineering Center, on Oct.18th 2021. An engineer was sent to investigate the tentative root cause, from Oct. 24th to 28th 2021. Recurring meetings with Sheppard began on Nov. 4th 2021 to discuss findings, tests, and the cause of the issue. An initial campaign was released on Oct. 27th 2021, to notify the customer of the need for inspection. Campaign updates were issued to customers as the scope was further refined over the following months, as the likely cause for the defect was identified. Following campaign update releases (MM/DD/YY): Release 2:12/13/21 – Revised steering angles and part numbers Release 3:01/14/22 – Updated affected VINs Release 4:02/01/22 – Added Canadian VINs By Nov. 2021, replacement parts began being stocked to supply customers. The failure mode is being confirmed, with further testing and analysis to be carried out with Sheppard. The list of vehicles operating in the US, reported to suffer from the defect, to date: (VIN – Date of Notification) 2G9B38AA6MA098568 – 10/18/21 2G9B38AA4MA098603 – 01/12/22 2G9B38AA8MA098586 – 10/29/21 2G9B38AA2MA098597 – 11/05/21 2G9B38AA3MA098589 – 11/05/21 2G9B38AAXMA098606 – 01/12/22 2G9B38AA2MA098602 – 01/12/22 2G9B38AA4MA098598 – 11/16/21 2G9B38AAXMA098595 – 11/05/21 Part 573 Safety Recall Report 22V-148 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 2G9B38AA6MA098585 – 11/05/21 2G9B38AAXMA098606 – 01/12/22 2G9B38AA8MA098572 – 02/24/22 2G9B38AAXMA098590 – 10/25/21 2G9B38AA4MA098603 – 11/05/21 2G9B38AA1MA098543 – 03/14/22 2G9B38AA9MA098550 – 01/12/22 2G9B38AAXMA098547 – 12/29/21 2G9B38AA3MA098530 – 09/27/21 Description of Remedy : Description of Remedy Program : The program to remedy the defect in each vehicle is outlined in the Owner Notification Letter(Part 577). it covers the method for inspecting the vehicle for the presence of the defect, and if present, the method for replacing the steering box and bracket. If a vehicle is found to be affected by the defect, the steering box and bracket are replaced under warranty. All 92 buses that are being recalled as part of this campaign are covered under warranty, and as such, will continue to be remedied and reimbursed as per the terms of the warranty. Pre-notification remedy costs incurred by customers have been claimed and reimbursed under warranty. Please refer to the VMC Warranty Guide Booklet for details. It has been uploaded under miscellaneous documents . Approximate costs incurred by customers, to inspect vehicles and replace the steering gear box assembly if the defect is found, are as follows: Only inspection, without steering box replacement (No Defect Found): Labor costs: Up to 150 CAD/hr for 3.5 hrs of work Miscellaneous costs: 10 CAD Inspection, followed by steering box replacement (Defect Found): Labor costs: Up to 150 CAD/hr for 4 hrs of work Miscellaneous costs: 10 CAD Steering gear box: 452.45 CAD Bracket: 190.04 CAD How Remedy Component Differs from Recalled Component : The components are identical – The distinguishing feature being the correct setup of the component during installation and alignment. Part 573 Safety Recall Report 22V-148 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Corrective actions were communicated from our engineering department to production management at the manufacturing facility. Final confirmation steps were added to pre-delivery inspections to ensure that the corrective action was implemented. Recall Schedule : Description of Recall Schedule : The campaign was first issued to the customer on October 2021, to notify them of the defect and prescribe mitigating actions. As the cause of the defect was better understood, the scope of the campaign was further developed, and successive campaign updates were issued to the customer. As such, the notification period is as follows: Initial Campaign Release (Owner Notification Begin) Date: 10/01/2021 Final Campaign Notification (Owner Notification End) Date: 04/15/2022 (Please note the following: – The “Planned Owner Notification Begin Date” box is set to the current date, since it does not go back to 10/01/2021 which is the actual start date for the campaign. – The Owner Notification End Date refers to the notification that will be issued to ensure that the campaign is compliant with NHTSA regulations, and any required outstanding information or language is conveyed to the customer.) Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAR 11, 2022 – APR 15, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-148 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Vicinity Motor Corporation Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-148 Manufacturer Recall No. : Campaign 000-043 Manufacturer Information : Manufacturer Name : Vicinity Motor Corporation Address : 3168 – 262nd Street Aldergrove 00 V4W 2Z6 Company phone : 999 Population : Number of potentially involved : 92 Estimated percentage with defect : NR Vehicle Information : Part 573 Safety Recall Report 22V-148 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-148 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 1 : 2020-2021 Vicinity Vi38 Vehicle Type : LOW VOLUME VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : An investigation was carried out in tandem with manufacturing and supply partners, and it was determined that the defect (steering box setup and alignment of IFS steering axle) is limited to the batch of vehicles that were produced for Delta Airlines in the US – 92 Vi38 Buses. Quality Assurance mechanisms were likely compromised for this batch of vehicles due to personnel changes and training shortcomings. To date, all warranty claims citing this defect have been limited to the Delta Airlines population and have manifested shortly after the vehicles entered service, with the failures occurring at an average of 6081miles. Conversely, vehicles that were produced prior to this batch have been in operation for a far greater period of time, and have substantially higher average accumulated mileage (169,368mi.) without any exhibiting the same defect. Production Dates : DEC 01, 2020 – MAY 31, 2021 VIN Range 1 : Begin : 2G9B38AA2MA098583 End : 2G9B38AA2MA098583 Not sequential VIN Range 2 : Begin : 1G9B38AA4MA545517 End : 1G9B38AA4MA545517 Not sequential VIN Range 3 : Begin : 1G9B38AA4MA545520 End : 1G9B38AA4MA545520 Not sequential VIN Range 4 : Begin : 2G9B38AA2MA098521 End : 2G9B38AA2MA098527 Not sequential VIN Range 5 : Begin : 2G9B38AA7MA098529 End : 2G9B38AA7MA098544 Not sequential VIN Range 6 : Begin : 2G9B38AA7MA098546 End : 2G9B38AA7MA098550 Not sequential VIN Range 7 : Begin : 2G9B38AA2MA098552 End : 2G9B38AA2MA098553 Not sequential VIN Range 8 : Begin : 2G9B38AA8MA098555 End : 2G9B38AA8MA098557 Not sequential VIN Range 9 : Begin : 2G9B38AA1MA098560 End : 2G9B38AA1MA098568 Not sequential VIN Range 10 : Begin : 2G9B38AA6MA098571 End : 2G9B38AA6MA098572 Not sequential VIN Range 11 : Begin : 2G9B38AA1MA098574 End : 2G9B38AA1MA098575 Not sequential VIN Range 12 : Begin : 2G9B38AA6MA098585 End : 2G9B38AA6MA098607 Not sequential VIN Range 13 : Begin : 2G9B30AAXMA098610 End : 2G9B30AAXMA098613 Not sequential VIN Range 14 : Begin : 1G9B38AA7MA545558 End : 1G9B38AA7MA545559 Not sequential VIN Range 15 : Begin : 1G9B38AA1MA545569 End : 1G9B38AA1MA545570 Not sequential VIN Range 16 : Begin : 1G9B38AA2MA545578 End : 1G9B38AA2MA545582 Not sequential VIN Range 17 : Begin : 2G9B38AA9MA098516 End : 2G9B38AA9MA098516 Not sequential VIN Range 18 : Begin : 2G9B38AA2MA098518 End : 2G9B38AA2MA098519 Not sequential VIN Range 19 : Begin : 2G9B38AA7MA098577 End : 2G9B38AA7MA098577 Not sequential VIN Range 20 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 21 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 22 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 23 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 24 : Begin : 1G9B38AA4MA545551 End : 1G9B38AA4MA545551 Not sequential VIN Range 25 : Begin : 1G9B38AAXMA545554 End : 1G9B38AAXMA545554 Not sequential VIN Range 26 : Begin : 1G9B38AA3MA545573 End : 1G9B38AA3MA545573 Not sequential VIN Range 27 : Begin : 1G9B38AA9MA545576 End : 1G9B38AA9MA545576 Not sequential VIN Range 28 : Begin : 1G9B38AA8MA545584 End : 1G9B38AA8MA545584 Not sequential Part 573 Safety Recall Report 22V-148 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Possible cracked or broken mounting ears on the steering box due to overstress of the steering components. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Our analysis has indicated that the combination of the two deficiencies (described under the cause section) could occur simultaneously, leading to an overload situation of the power steering box. This could lead to damage of the steering box housing, including fracture of the mounting lugs and possible loss of steering control, which may result in a crash and/or bodily injury. Description of the Cause : Data indicates the cause of the defect is likely due to the setup of the steering box and alignment of the IFS steering axle. Specifically, the following deficiencies were noted: 1- The end-of-travel pressure relief plungers on the Sheppard M100PNA3 power steering box were incorrectly set. This would result in excessive forces on the steering system when at full-lock. 2- The cut-angles of the wheels were seen to been in excess of the manufacture’s specifications. This could result in the internal mechanisms of the steering box bottoming-out. If bump-steer inherent to the IFS system would occur simultaneously to the box being bottomed-out the shock load would be transmitted directly to the power steering box. Identification of Any Warning that can Occur : Noisy steering, poor steering performance, or complete loss of steering. Involved Components : Component Name 1 : STEERING GEAR BOX ASSEMBLY Component Description : SHEPPARD M100PNA3 Component Part Number : 1000-0291 Component Name 2 : STEERING MOUNTING BRACKET Component Description : STEERING MOUNTING BRACKET Component Part Number : 1000-7792 Part 573 Safety Recall Report 22V-148 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : R. H. Sheppard Co., Inc. Address : 2770 Research Dr. Rochester Hills Michigan 48309-4901 Country : United States Chronology : An warranty claim pertaining to the defect was first reported in late September 2021. It cited a fracture of the steering box mounting tabs on a vehicle operated in the US population. It was suspected that external impact may have played a role in the fracture, however as further failures occurred in October 2021, it became clear that there was a systemic issue and an investigation was launched in conjunction with R. H. Sheppard Co., Inc.’s Engineering Center. The initial campaign was released by October 2021, to notify the customer of the need for inspection. Over the following months, as the likely cause for the defect was identified, campaign updates were issued to the customer as the scope was further refined. Description of Remedy : Description of Remedy Program : Reimbursement and Remedy costs have been covered, and will continue to be covered under warranty to rectify this issue. Approximate costs incurred to remedy the defect: Without Steering Box Replacement: Labor costs: Up to 150 CAD/hr for 3.5 hrs of work Miscellaneous costs: 10 CAD With Steering Box Replacement: Labor costs: Up to 150 CAD/hr for 4 hrs of work Miscellaneous costs: 10 CAD Steering gear box: 452.45 CAD Bracket: 190.04 CAD How Remedy Component Differs from Recalled Component : The components are identical – The distinguishing feature being the correct setup of the component during installation and alignment. Part 573 Safety Recall Report 22V-148 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Corrective actions were communicated from our engineering department to production management at the manufacturing facility. Final confirmation steps were added to pre-delivery inspections to ensure that the corrective action was implemented. Recall Schedule : Description of Recall Schedule : The campaign was first issued to the customer on October 2021, to notify them of the defect and prescribe mitigating actions. As the cause of the defect was better understood, the scope of the campaign was further developed, and successive campaign updates were issued to the customer. As such, the notification period is as follows: Initial Campaign Release (Owner Notification Begin) Date: 10/01/2021 Final Campaign Notification (Owner Notification End) Date: 03/25/2022 (Please note the following: – The “Planned Owner Notification Begin Date” box is set to the current date, since it does not go back to 10/01/2021 which is the actual start date for the campaign. – The Owner Notification End Date refers to the notification that will be issued to ensure that the campaign is compliant with NHTSA regulations, and any required outstanding information or language is conveyed to the customer.) Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAR 11, 2022 – MAR 25, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-148 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Vicinity Motor Corporation Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-148 Manufacturer Recall No. : Campaign 000-043 Manufacturer Information : Manufacturer Name : Vicinity Motor Corporation Address : 3168 – 262nd Street Aldergrove 00 V4W 2Z6 Company phone : 1-604-607-4000 Population : Number of potentially involved : 92 Estimated percentage with defect : 19 % Vehicle Information : Part 573 Safety Recall Report 22V-148 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-148 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 1 : 2020-2021 Vicinity Vi38 Vehicle Type : LOW VOLUME VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : An investigation was carried out in tandem with manufacturing and supply partners, and it was determined that the defect (steering box setup and alignment of IFS steering axle) is limited to the batch of vehicles that were produced for Delta Airlines in the US – 92 Vi38 Buses. Quality Assurance mechanisms were likely compromised for this batch of vehicles due to personnel changes and training shortcomings. To date, all warranty claims citing this defect have been limited to the Delta Airlines population and have manifested shortly after the vehicles entered service, with the failures occurring at an average of 6081miles. Conversely, vehicles that were produced prior to this batch have been in operation for a far greater period of time, and have substantially higher average accumulated mileage (169,368mi.) without any exhibiting the same defect. Production Dates : DEC 01, 2020 – MAY 31, 2021 VIN Range 1 : Begin : 2G9B38AA7MA098529 End : 2G9B38AA7MA098544 Not sequential VIN Range 2 : Begin : 2G9B38AA2MA098521 End : 2G9B38AA2MA098527 Not sequential VIN Range 3 : Begin : 2G9B38AA7MA098546 End : 2G9B38AA7MA098550 Not sequential VIN Range 4 : Begin : 2G9B38AA9MA098516 End : 2G9B38AA9MA098516 Not sequential VIN Range 5 : Begin : 2G9B38AA2MA098518 End : 2G9B38AA2MA098519 Not sequential VIN Range 6 : Begin : 2G9B38AA7MA098577 End : 2G9B38AA7MA098577 Not sequential VIN Range 7 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 8 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 9 : Begin : 2G9B38AA2MA098552 End : 2G9B38AA2MA098553 Not sequential VIN Range 10 : Begin : 2G9B38AA8MA098555 End : 2G9B38AA8MA098557 Not sequential VIN Range 11 : Begin : 2G9B38AA1MA098560 End : 2G9B38AA1MA098568 Not sequential VIN Range 12 : Begin : 2G9B38AA6MA098571 End : 2G9B38AA6MA098572 Not sequential VIN Range 13 : Begin : 1G9B38AA3MA545573 End : 1G9B38AA3MA545573 Not sequential VIN Range 14 : Begin : 1G9B38AA9MA545576 End : 1G9B38AA9MA545576 Not sequential VIN Range 15 : Begin : 1G9B38AA8MA545584 End : 1G9B38AA8MA545584 Not sequential VIN Range 16 : Begin : 2G9B38AA1MA098574 End : 2G9B38AA1MA098575 Not sequential VIN Range 17 : Begin : 2G9B38AA6MA098585 End : 2G9B38AA6MA098607 Not sequential VIN Range 18 : Begin : 2G9B30AAXMA098610 End : 2G9B30AAXMA098613 Not sequential VIN Range 19 : Begin : 1G9B38AA7MA545558 End : 1G9B38AA7MA545559 Not sequential VIN Range 20 : Begin : 1G9B38AA1MA545569 End : 1G9B38AA1MA545570 Not sequential VIN Range 21 : Begin : 1G9B38AA2MA545578 End : 1G9B38AA2MA545582 Not sequential VIN Range 22 : Begin : 1G9B38AA4MA545520 End : 1G9B38AA4MA545520 Not sequential VIN Range 23 : Begin : 2G9B38AA2MA098583 End : 2G9B38AA2MA098583 Not sequential VIN Range 24 : Begin : 1G9B38AA4MA545517 End : 1G9B38AA4MA545517 Not sequential VIN Range 25 : Begin : 1G9B38AA9MA545528 End : 1G9B38AA9MA545528 Not sequential VIN Range 26 : Begin : 1G9B38AA9MA545545 End : 1G9B38AA9MA545545 Not sequential VIN Range 27 : Begin : 1G9B38AA4MA545551 End : 1G9B38AA4MA545551 Not sequential VIN Range 28 : Begin : 1G9B38AAXMA545554 End : 1G9B38AAXMA545554 Not sequential Part 573 Safety Recall Report 22V-148 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Possible cracked or broken mounting ears on the steering box due to overstress of the steering components. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Our analysis has indicated that the combination of the two deficiencies (described under the cause section) could occur simultaneously, leading to an overload situation of the power steering box. This could lead to damage of the steering box housing, including fracture of the mounting lugs and possible loss of steering control, which may result in a crash and/or bodily injury. Description of the Cause : Data indicates the cause of the defect is likely due to the setup of the steering box and alignment of the IFS steering axle. Specifically, the following deficiencies were noted: 1- The end-of-travel pressure relief plungers on the Sheppard M100PNA3 power steering box were incorrectly set. This would result in excessive forces on the steering system when at full-lock. 2- The cut-angles of the wheels were seen to been in excess of the manufacture’s specifications. This could result in the internal mechanisms of the steering box bottoming-out. If bump-steer inherent to the IFS system would occur simultaneously to the box being bottomed-out the shock load would be transmitted directly to the power steering box. Identification of Any Warning that can Occur : Noisy steering, poor steering performance, or complete loss of steering. Involved Components : Component Name 1 : STEERING GEAR BOX ASSEMBLY Component Description : SHEPPARD M100PNA3 Component Part Number : 1000-0291 Component Name 2 : STEERING MOUNTING BRACKET Component Description : STEERING MOUNTING BRACKET Component Part Number : 1000-7792 Part 573 Safety Recall Report 22V-148 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : R. H. Sheppard Co., Inc. Address : 2770 Research Dr. Rochester Hills Michigan 48309-4901 Country : United States Chronology : An warranty claim pertaining to the defect was first reported in late September 2021. citing a fracture of the steering box mounting tabs on a vehicle operated in the US population. It was suspected that external impact may have played a role in the fracture, however as further failures occurred in October 2021, it became clear that there was a systemic issue and an investigation was launched in conjunction with R. H. Sheppard Co., Inc.’s Engineering Center, on Oct.18th 2021. An engineer was sent to investigate the tentative root cause for the defects, from Oct. 24th-28th 2021. Recurring meetings with Sheppard began on Nov. 4th 2021 to discuss findings, tests, and the cause of the issue. An initial campaign was released on Oct. 27th 2021, to notify the customer of the need for inspection. Over the following months, as the likely cause for the defect was identified, campaign updates were issued to the customer as the scope was further refined. Following campaign update releases (MM/DD/YY): Release 2:12/13/21 – Revised steering angles and part numbers Release 3:01/14/22 – Updated affected VINs Release 4:02/01/22 – Added Canadian VINs By Nov. 2021, replacement parts began being stocked to supply customers. The failure mode is being confirmed, with further testing and analysis to be carried out with Sheppard. The list of vehicles operating in the US, that have been reported to suffer from the defect, to date: (VIN – Date of Notification) 2G9B38AA6MA098568 – 10/18/21 2G9B38AA4MA098603 – 01/12/22 2G9B38AA8MA098586 – 10/29/21 2G9B38AA2MA098597 – 11/05/21 2G9B38AA3MA098589 – 11/05/21 2G9B38AAXMA098606 – 01/12/22 2G9B38AA2MA098602 – 01/12/22 2G9B38AA4MA098598 – 11/16/21 2G9B38AAXMA098595 – 11/05/21 Part 573 Safety Recall Report 22V-148 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 2G9B38AA6MA098585 – 11/05/21 2G9B38AAXMA098606 – 01/12/22 2G9B38AA8MA098572 – 02/24/22 2G9B38AAXMA098590 – 10/25/21 2G9B38AA4MA098603 – 11/05/21 2G9B38AA1MA098543 – 03/14/22 2G9B38AA9MA098550 – 01/12/22 2G9B38AAXMA098547 – 12/29/21 2G9B38AA3MA098530 – 09/27/21 Description of Remedy : Description of Remedy Program : The program to remedy the defect in each vehicle is outlined in the Owner Notification Letter(Part 577). it covers the method for inspecting the vehicle for the presence of the defect, and if present, the method for replacing the steering box and bracket. If a vehicle is found to be affected by the defect, the steering box and bracket are replaced under warranty. All 92 buses that are being recalled as part of this campaign are covered under warranty, and as such, will continue to be remedied and reimbursed as per the terms of the warranty. Pre-notification remedy costs incurred by customers have been claimed and reimbursed under warranty. Please refer to the VMC Warranty Guide Booklet for details. It has been uploaded under miscellaneous documents . Approximate costs incurred by customers, to inspect vehicles and replace the steering gear box assembly if the defect is found, are as follows: Only inspection, without steering box replacement (No Defect Found): Labor costs: Up to 150 CAD/hr for 3.5 hrs of work Miscellaneous costs: 10 CAD Inspection, followed by steering box replacement (Defect Found): Labor costs: Up to 150 CAD/hr for 4 hrs of work Miscellaneous costs: 10 CAD Steering gear box: 452.45 CAD Bracket: 190.04 CAD How Remedy Component Differs from Recalled Component : The components are identical – The distinguishing feature being the correct setup of the component during installation and alignment. Part 573 Safety Recall Report 22V-148 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Corrective actions were communicated from our engineering department to production management at the manufacturing facility. Final confirmation steps were added to pre-delivery inspections to ensure that the corrective action was implemented. Recall Schedule : Description of Recall Schedule : The campaign was first issued to the customer on October 2021, to notify them of the defect and prescribe mitigating actions. As the cause of the defect was better understood, the scope of the campaign was further developed, and successive campaign updates were issued to the customer. As such, the notification period is as follows: Initial Campaign Release (Owner Notification Begin) Date: 10/01/2021 Final Campaign Notification (Owner Notification End) Date: 04/15/2022 (Please note the following: – The “Planned Owner Notification Begin Date” box is set to the current date, since it does not go back to 10/01/2021 which is the actual start date for the campaign. – The Owner Notification End Date refers to the notification that will be issued to ensure that the campaign is compliant with NHTSA regulations, and any required outstanding information or language is conveyed to the customer.) Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAR 11, 2022 – APR 15, 2022 * NR – Not Reported

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