Charging System Malfunction – 2019-2022 Arcimoto FUV, 2021-2022 Rapid Responder, 2020-2022 Deliverator, & Roadster Motorcycles

April 6, 2022 NHTSA CAMPAIGN NUMBER: 22V223000

Charging System Malfunction

A disabled charging system may result in the driver unknowingly operating the vehicle in an uncharged state, resulting in a stall and increasing the risk of a crash.

 

NHTSA Campaign Number: 22V223

Manufacturer Arcimoto Inc

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 516

 

Summary

Arcimoto, Inc. (Arcimoto) is recalling certain 2019-2022 FUV, 2021-2022 Rapid Responder, 2020-2022 Deliverator, and Roadster motorcycles. When the battery is at freezing temperatures, the vehicle control unit may inadvertently disable vehicle charging from a power outlet.

 

Remedy

An Arcimoto service technician will update the firmware, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact Arcimoto customer service at 1-541-683-6293.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Arcimoto Recalls

 


Chronology :

Beginning on 12/14/21, the service team started to receive emails and phone calls about vehicles being unable to charge. There were field reports on 12/15/21, 12/22/21, there were (2) two on 12/28/21, (1) one on 12/30/21 and then (1) one on 1/5/22. The Arcimoto service department notified the Regulatory and Quality Departments and on January 13th a problem communication meeting was called to begin evaluating the situation so that a root cause could be established and a remedy found. Until the severity of the known issue could be evaluated a hold on shipping was requested. The electrical engineering team and the service department continued investigating the defect. On 2/17/21 it was confirmed that the VCU was sending a message to the BMS and disabling the CER whenever the temperature was below 0°C. The research went on to show that once the temperature went back above 0°C the VCU would have the BMS re-enable the CER. The problem was that this defect was causing the CER to be disabled twice in a minute if the temperature changed above/below freezing more than twice in a minute. The firmware was programmed to disable the CER as an extra safety feature. This however disabled all charging until a hard reset could be done on the vehicle. On April 4th Arcimoto discussed with NHTSA representatives the potential safety risk. At that time it was discussed that an operator of the vehicle could possibly not check battery charge after a night of non-charging and try to drive, due to the defect. This could result in a operator becoming stranded in a dangerous situation that would leave the vehicle in a vulnerable state which would increase the risk of a crash. There was internal discussion regarding the safety risk for this defect and if it would filed as a TSB or recall. After discussing with NHTSA staff on April 4th 2022 Arcimoto filed the part 573 report for a safety recall.

 


12 Affected Products

Vehicles

MAKEMODELYEAR
ARCIMOTODELIVERATOR2020-2022
ARCIMOTOFUV2019-2022
ARCIMOTORAPID RESPONDER2021-2022
ARCIMOTOROADSTER2020-2022

 


8 Associated Documents

Recall Acknowledgement

RCAK-22V223-2885.pdf 645.912KB

 


Defect Notice 573 Report

RCLRPT-22V223-4243.PDF 217.893KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V223-5765.PDF 211.112KB

 


Recall 573 Report – 4/14/22

RCLRPT-22V223-1842.PDF 218.141KB

 


Recall 573 Report – 6/1/22

RCLRPT-22V223-6037.PDF 218.748KB

 


Recall 573 Report – 4/6/22

RCLRPT-22V223-5780.PDF 217.893KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V223-1374.PDF 211.208KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V223-5882.PDF 211.296KB

 


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