Recall (RE22/10) – 2nd Row Seat Rail Incorrectly Locked – 2021-2022 Bentley Bentayga

April 14, 2022 NHTSA CAMPAIGN NUMBER: 22V257000

Second Row Seats Not Correctly Installed

An unlocked seat rail could move in the event of a crash, increasing the risk of injury to occupants.

 

NHTSA Campaign Number: 22V257

Manufacturer BentleyeBay logo Motors, Inc.

Components SEATS

Potential Number of Units Affected 1,923

 

Summary

BentleyeBay logo Motors, Inc. (BentleyeBay logo) is recalling certain 2021-2022 Bentayga vehicles. The second row seats may be installed incorrectly, without being locked on all seat rails.

 

Remedy

Dealers will check and reset the 2nd row seat rail positions to ensure proper engagement of the seat rails, free of charge. Owner notification letters were mailed on May 16, 2022. Owners may contact BentleyeBay logo customer service at 1-800-777-6923. BentleyeBay logo’s number for this recall is RC22/10 (RC36).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Bentley Recalls

 


This letter is to initiate a recall campaign to check and re-set the relative 2nd row seat rail positions to ensure proper engagement of the seat rail runners on specific BentleyeBay logo Bentayga 5-seat vehicles produced between 8th June 2020 and 22nd February 2022.  This will take under one hour to complete.

 

This letter will provide you with all of the information to explain why this recall is being initiated, the actions you are required to take and provide you with the appropriate administrative details.

 

During testing, BentleyeBay logo has discovered that the 2nd row seats may not be correctly aligned and locked on all seat rails. It is possible that if one of the seat rails is not correctly locked, it could move in the event of a crash, compromising occupant safety.  For information, it is not possible on either the 60% seat or 40% seat for both seat rails to be unlocked.

 

Attached is a BentleyeBay logo Technical Product Information (TPI) document with the affected VIN’s, and details the procedure which must be followed exactly.  

 

The necessary parts will automatically be sent to you for vehicles.

 

Every affected inventory vehicle must be REMEDIED BEFORE DELIVERY TO CONSUMERS. Therefore, please carry out following Stop Sale/Stop Delivery immediately.  

 

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE

RECALLS

 

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

 

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Ensure all relevant dealership personnel are aware of this notice so they are able to address customer questions. Contact your ASM if you require additional assistance. Please direct press inquiries to Erin Bronner at erin.bronner@bentleyeBay logo-usa.com.

 

Owners of affected cars will be notified in writing in May 2022

 

It is not necessary to contact us for authorization.  We will take our records from your warranty claim which must be generated and submitted immediately upon completion of the work.  You are reminded that claims for recalls cannot contain any other warranty repairs.  The warranty code and repair time are quoted within the TPI.   

 

It is to our mutual advantage that this recall campaign goes as smoothly as possible.  Should you have any questions or queries concerning this recall, please contact your Area Aftersales Manager or myself.

 


Technical background

During routine quality testing, BentleyeBay logo discovered the following:

  • The right and left hand rear (2nd row) seat runners may not be correctly aligned/locked to the seat frame rails
  • The right and left hand outer (2nd row) seat travel stops may not have been fitted during the production process
  • The right and left hand inner (2nd row) seat travel stops were not fitted during the production process

 

Remedy

  • The right and left hand outer travel stops may not have been fitted, a visual check is required to confirm if the outer travel stops have been fitted or not (Fitment instructions are provided within the Work section if not fitted)
  • The right and left hand inner travel stops have not been fitted (Fitment instructions are provided within the Work section)

 

The Operative should familiarise themselves with the following prior to conducting the instructions within the Work section

 


Questions and answers

What is the specific issue with the affected vehicles?

During testing, BentleyeBay logo has discovered that the 2nd row seats may not be correctly aligned and locked on all seat rails. This follows Production being unaware of published supplier assembly and installation instructions.

 

What repercussions does the fault have?

It is possible that if one of the seat rails is not correctly locked, it could move in the event of a crash, compromising occupant safety. For information, it is not possible on either the 60% seat or 40% seat for both seat rails to be unlocked.

 

Which vehicles are affected?

Bentayga 5-seat vehicles built between 8th June 2020 and 12th March 2022.

 

Are all models affected by the fault?

No, Bentayga vehicles produced prior to 21MY and 2nd row seats on all 7-seat vehicles are not affected, as they utilise a different locking mechanism.

 

Can customers continue to drive the cars?

Yes, however, we encourage customers to arrange an appointment with their retailer as soon as possible.

 

What is the fix?

BentleyeBay logo authorised retailers will check and re-set the relative 2nd row seat rail positions to ensure proper engagement of the seat rail runners. This will take under one hour to complete.

 

Do I have to make an appointment?

Yes, that’s important. Please contact your retailer immediately

 


Repair instructions

Technical background

During routine quality testing, BentleyeBay logo discovered the following:

  • The right and left hand rear (2nd row) seat runners may not be correctly aligned/locked to the seat frame rails
  • The right and left hand outer (2nd row) seat travel stops may not have been fitted during the production process
  • The right and left hand inner (2nd row) seat travel stops were not fitted during the production process

 

Check

If the vehicle is not already listed as repaired in the ‘Repair history’ section of Elsa Pro, check for the presence of the Recall campaign ‘Identification’ mark (Refer to the Identification section)

In the event that the Recall campaign has not been applied, please carry out the required work in accordance with these instructions.

 


Chronology :

Jan 2022 – Issue raised after being discovered during sled testing for a new project. Analysis initiated to establish the cause (2nd row seats from project also used in Series vehicles).

Feb 2022 – Analysis completed, cause understood. Issue resolved in Production. Technical solution for field vehicles confirmed.

Mar 2022 – 10/03/22 Pre- Product Safety Committee. 16/03/22 Product Safety Committee decision to recall potentially affected customer vehicles. BentleyeBay logo is not aware of any claims, accidents or injuries as a consequence of this issue.

 


2 Affected Products

Vehicle

MAKEMODELYEAR
BENTLEYeBay logoBENTAYGA2021-2022

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-22V257-3735.PDF 215.474KB

 


Recall Acknowledgement

RCAK-22V257-8332.pdf 645.141KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V257-6571.pdf 641.537KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re RECALL CAMPAIGN – BentleyeBay logo Bentayga 2nd Row Seat Rail Incorrectly Locked Recall (RE22/10)

RCMN-22V257-9787.pdf 1711.921KB

 


Part 577 Owner Notification Envelope

RONE-22V257-0113.pdf 134.528KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V257-7394.pdf 243.742KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V257-4605.PDF 211.15KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V257-0659.PDF 211.249KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V257-0783.PDF 211.34KB

 


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