Passenger Seat Recline Mechanism Failure – 2021-2023 Prevost X3-45 Commuter Buses

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Writer: EL SAFETY RECALL SR22-311 DATE: August 2022 SECTION: 18 BODY SUBJECT: PASSENGER SEATS INSPECTION – RECLINE MECHANISM C-CLIPS & PINS FALLING OFF First Release 08-25-2022 APPLICATION NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website. Model VIN X3-45 Commuter Model Year: 2021 – 2023 Specific vehicles within the following range From 4RKJ33492M9737751 up to 4RKJ33491P9738023 incl. This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. DESCRIPTION INVOLVES: recline mechanism on Commuters equipped with American Seating passenger seats. APPLIES TO: fixed seats & sliding seats. C-clip that holds the pin in place at the connection point with the backrest falls off and missing. Once the pin holding the recline mechanism comes out the seat, the reclining function doesn’t operate properly. SR22-311 Page 2 / 6 Writer: EL MATERIAL Kit SR22-311 includes the following parts: Part No. Description Qty 865819 C-clip (retaining ring) 1 865828 pin (pin connector link) 1 NOTE Material can be obtained through regular channels. SAFETY PRECAUTIONS • Eye protection should always be worn when working in a shop. • Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following: Safety First! SR22-311 Page 3 / 6 Writer: EL PROCEDURE DANGER Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position. Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. 1. FIXED SEATS & SLIDING SEATS. At the connection point with the backrest, make sure that the pins (2 per seat) and c-clips (2 per seat) are present and installed properly. See Figure 1 and Figure 2 to locate the potentially missing C-clips and pins. 2. Correct any faulty installation. Install a C-clip and a pin where missing. 3. Record any faulty installation and the quantity of missing pins & C-clips for this coach. Figure 1: SEEN FROM THE SIDE (FIXED SEAT SHOWN, SIMILAR ON SLIDING SEAT) SR22-311 Page 4 / 6 Writer: EL Figure 2: SEEN FROM UNDERNEATH (FIXED SEAT SHOWN, SIMILAR ON SLIDING SEAT) Figure 3: PIN MISSING SR22-311 Page 5 / 6 Writer: EL Figure 4: PIN PARTS DISPOSITION DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal) WARRANTY This inspection/correction is covered by Prevost’s normal warranty. We will reimburse you the parts and 0.33 hour(s) of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR22-311 “. Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301. OTHER VBC Bulletin N/A Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone. E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by email. Fail Code 18.03-2 Defect Code 09 Syst.Cond R Causal Part 865819 Writer: EL VEHICLE SERIAL NUMBER: PERFORMED BY OWNER/OPERATOR We hereby certify that Safety Recall Instructions with regard to Safety Recall SR22-311 have been performed. Name: Name: Addr: Addr: Phone: Phone: Fax: Fax: Signature : Signature : Date: Date: If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender. NEW OWNER: BUSINESS: ADDRESS (including County): TELEPHONE: FAX: Please return this completed document with your A.F.A. form Safety Recall Certification Sheet (Ref: SR22-311)

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PREVOST SAFETY RECALL SR22-311 NHTSA SAFETY RECALL #22V-496 August 2022 customer address USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that certain MY2021 to MY2023 Prevost X3-45 Commuter fail to conform to Federal Motor Vehicle Safety Standard No. 210 – Seat belt assembly anchorages. DEFECT DESCRIPTION On certain vehicles, the retention pin securing the passenger seats recline mechanism could fail, causing the mechanism to collapse. In this condition, the seat’s reclining function is inoperative (inability to lock the backrest in the desired angle), and the backrest can move freely within its adjusting limits. SAFETY RISK If the vehicle is involved in a crash, the backrest and the seat belt could not perform as required, thus increasing the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE There is no warning with this issue. However, the failed seats are easily detectable as their backrests can move freely. REMEDY PROGRAM Prevost will inspect and, if required, replace the retention pins and c-clips on the passenger seats of all potentially affected vehicles. Prevost will execute this corrective measure free of charge (parts and labor). According to our records, you are the registered owner of the following vehicles involved in this safety recall SR22-311 : VIN1 VIN2 VIN3 VIN4 WHAT YOU NEED TO DO Please make an appointment to your nearest Prevost Service Center. The time to inspect and repair your vehicle if required is approximately 0.33 hour. PART AND LABOR CLAIM Prevost will reimburse you as described in SR22-311 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. PRE-NOTIFICATION REMEDIES If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contactus/ prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-496 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : AUG 08, 2022 NHTSA Recall No. : 22V-496 Manufacturer Recall No. : SR22-311 Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 168 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2023 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The population was determined based on the production period and location as it is a production issue. The concerned vehicles are certain MY2021 to MY2023 Prevost X3-45 Commuter buses manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones equipped with the defective passenger seats. A total of 103 MY2021 Prevost X3-45 Commuter, 58 MY2022 Prevost X3-45 Commuter, and 7 MY2023 Prevost X3-45 Commuter vehicles are affected by the recall. Production Dates : SEP 11, 2020 – FEB 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, the retention pin securing the passenger seats recline mechanism could fail, causing the mechanism to collapse. In this condition, the seat’s reclining function is inoperative (inability to lock the backrest in the desired angle), and the backrest can move freely within its adjusting limits. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : If the vehicle is involved in a crash, the backrest and the seat belt could not perform as required, thus increasing the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, Part 573 Safety Recall Report 22V-496 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : The defect results from a supplier quality issue (inadequate seat assembly from supplier). Identification of Any Warning that can Occur : There is no warning with this issue. However, the failed seats are easily detectable as their backrests can move freely. Involved Components : Component Name 1 : SIEGE, AMERICAN TRANSIT Component Description : Set of passenger seats Component Part Number : 867766 Supplier Identification : Component Manufacturer Name : American Seating Company (Amesco) Address : 801 Broadway Ave. NW Grand Rapids Michigan 49504 Country : United States Chronology : 2022-03-07 First field report submitted involving 4 vehicles. 2022-03-11 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related. 2022-03-22 The passenger seat supplier and Prevost repaired the defective seats. The passenger seat supplier started an investigation. 2022-04-11 The passenger seat supplier tested samples of retention pins and c-clips (measurements, c-clip pull force testing, and material hardness testing). No issues were detected on the inspected hardware. The holes in the sampled mating brackets were measured and no issues were detected. 2022-05-31 The seats located at the Plattsburg manufacturing facility were inspected, and no issues were identified. Part 573 Safety Recall Report 22V-496 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 2022-06-06 An inspection of all the vehicles equipped with the defective seats was launched by Prevost. 2022-06-16 Three failed seats were identified on a vehicle. The vehicle was repaired by Prevost and the seat supplier. The seat supplier will inspect some of the targeted vehicles. 2022-06-29 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. 2022-07-07 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related defect and that a recall is needed. 2022-07-11 Safety Recall report submitted to authorities. No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported. Description of Remedy : Description of Remedy Program : Prevost will inspect and, if required, replace the retention pins and c-clips on the passenger seats of all potentially affected vehicles. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the recline mechanisms will be adequately installed on the seats. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 2022-05-31 when all the seats at the Plattsburg manufacturing facility were inspected and no issues were identified. All seats are inspected prior to the vehicle delivery. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : AUG 22, 2022 – AUG 22, 2022 Planned Owner Notification Date : AUG 22, 2022 – AUG 22, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-496 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : AUG 17, 2022 NHTSA Recall No. : 22V-496 Manufacturer Recall No. : SR22-311 Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 206 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2023 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The population was determined based on the production period and location as it is a production issue. The concerned vehicles are certain MY2021 to MY2023 Prevost X3-45 Commuter buses manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones equipped with the defective passenger seats. A total of 103 MY2021 Prevost X3-45 Commuter, 58 MY2022 Prevost X3-45 Commuter, and 7 MY2023 Prevost X3-45 Commuter vehicles are affected by the recall. Production Dates : SEP 11, 2020 – FEB 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, the retention pin securing the passenger seats recline mechanism could fail, causing the mechanism to collapse. In this condition, the seat’s reclining function is inoperative (inability to lock the backrest in the desired angle), and the backrest can move freely within its adjusting limits. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : If the vehicle is involved in a crash, the backrest and the seat belt could not perform as required, thus increasing the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, Part 573 Safety Recall Report 22V-496 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : The defect results from a supplier quality issue (inadequate seat assembly from supplier). Identification of Any Warning that can Occur : There is no warning with this issue. However, the failed seats are easily detectable as their backrests can move freely. Involved Components : Component Name 1 : SIEGE, AMERICAN TRANSIT Component Description : Set of passenger seats Component Part Number : 867766 Supplier Identification : Component Manufacturer Name : American Seating Company (Amesco) Address : 801 Broadway Ave. NW Grand Rapids Michigan 49504 Country : United States Chronology : 2022-03-07 First field report submitted involving 4 vehicles. 2022-03-11 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related. 2022-03-22 The passenger seat supplier and Prevost repaired the defective seats. The passenger seat supplier started an investigation. 2022-04-11 The passenger seat supplier tested samples of retention pins and c-clips (measurements, c-clip pull force testing, and material hardness testing). No issues were detected on the inspected hardware. The holes in the sampled mating brackets were measured and no issues were detected. 2022-05-31 The seats located at the Plattsburg manufacturing facility were inspected, and no issues were identified. Part 573 Safety Recall Report 22V-496 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 2022-06-06 An inspection of all the vehicles equipped with the defective seats was launched by Prevost. 2022-06-16 Three failed seats were identified on a vehicle. The vehicle was repaired by Prevost and the seat supplier. The seat supplier will inspect some of the targeted vehicles. 2022-06-29 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. 2022-07-07 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related defect and that a recall is needed. 2022-07-11 Safety Recall report submitted to authorities. No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported. Description of Remedy : Description of Remedy Program : Prevost will inspect and, if required, replace the retention pins and c-clips on the passenger seats of all potentially affected vehicles. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the recline mechanisms will be adequately installed on the seats. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 2022-05-31 when all the seats at the Plattsburg manufacturing facility were inspected and no issues were identified. All seats are inspected prior to the vehicle delivery. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : AUG 22, 2022 – AUG 22, 2022 Planned Owner Notification Date : AUG 22, 2022 – AUG 22, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-496 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : JUL 11, 2022 NHTSA Recall No. : 22V-496 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 168 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2023 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The population was determined based on the production period and location as it is a production issue. The concerned vehicles are certain MY2021 to MY2023 Prevost X3-45 Commuter buses manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones equipped with the defective passenger seats. A total of 103 MY2021 Prevost X3-45 Commuter, 58 MY2022 Prevost X3-45 Commuter, and 7 MY2023 Prevost X3-45 Commuter vehicles are affected by the recall. Production Dates : SEP 11, 2020 – FEB 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, the retention pin securing the passenger seats recline mechanism could fail, causing the mechanism to collapse. In this condition, the seat’s reclining function is inoperative (inability to lock the backrest in the desired angle), and the backrest can move freely within its adjusting limits. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : If the vehicle is involved in a crash, the backrest and the seat belt could not perform as required, thus increasing the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, Part 573 Safety Recall Report 22V-496 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : The defect results from a supplier quality issue (inadequate seat assembly from supplier). Identification of Any Warning that can Occur : There is no warning with this issue. However, the failed seats are easily detectable as their backrests can move freely. Involved Components : Component Name 1 : SIEGE, AMERICAN TRANSIT Component Description : Set of passenger seats Component Part Number : 867766 Supplier Identification : Component Manufacturer Name : American Seating Company (Amesco) Address : 801 Broadway Ave. NW Grand Rapids Michigan 49504 Country : United States Chronology : 2022-03-07 First field report submitted involving 4 vehicles. 2022-03-11 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related. 2022-03-22 The passenger seat supplier and Prevost repaired the defective seats. The passenger seat supplier started an investigation. 2022-04-11 The passenger seat supplier tested samples of retention pins and c-clips (measurements, c-clip pull force testing, and material hardness testing). No issues were detected on the inspected hardware. The holes in the sampled mating brackets were measured and no issues were detected. 2022-05-31 The seats located at the Plattsburg manufacturing facility were inspected, and no issues were identified. Part 573 Safety Recall Report 22V-496 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 2022-06-06 An inspection of all the vehicles equipped with the defective seats was launched by Prevost. 2022-06-16 Three failed seats were identified on a vehicle. The vehicle was repaired by Prevost and the seat supplier. The seat supplier will inspect some of the targeted vehicles. 2022-06-29 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. 2022-07-07 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related defect and that a recall is needed. 2022-07-11 Safety Recall report submitted to authorities. No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported. Description of Remedy : Description of Remedy Program : Prevost will inspect and, if required, replace the retention pins and c-clips on the passenger seats of all potentially affected vehicles. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the recline mechanisms will be adequately installed on the seats. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 2022-05-31 when all the seats at the Plattsburg manufacturing facility were inspected and no issues were identified. All seats are inspected prior to the vehicle delivery. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : AUG 22, 2022 – AUG 22, 2022 Planned Owner Notification Date : AUG 22, 2022 – AUG 22, 2022 * NR – Not Reported

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