SRV-RCL-22-002 – Oil Cooler Hose May Leak Oil – 2016-2018 Ducati Hyperstrada 939, Hypermotard 939, & Hypermotard 939 SP Motorcycles

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CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 1/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Date: September 27, 2022 To: Dealer Principal, General Manager, Service Manager, North American Dealer Network From: Richard Kenton, Technical Director Dan Schwartz, Service Area Manager Dear Dealers, This bulletin has been produced due to a potential problem associated with the rubbing of the oil cooler delivery and return hoses, which could lead to damage and oil leakage from the hoses. A new component, spacer (A) (Part no. 8291K191A), has been made to be placed between the hoses and inside the hose grommet (1), to prevent the contact described above. The spacer (A) (Part no. 8291K191A) must be installed only on motorcycles equipped with hose grommet (1). Grommet w/out the Spacer Spacer and Mounting CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 2/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Table of Contents Page Introduction 1 Application 2 Customer Impact 3 Parts Distribution 3 Warranty Reimbursement Rules 3 Spare Parts 3 Service Solution 4 Additional Requirements and Notes 5 Customer Letter Example 6 Application You can find the precise list of VIN numbers involved in CR238 on the DCS, in sections: VIN HISTORY It is possible to search by individual frame number. CAMPAIGNS It is possible to search for all the frame numbers that you received from Ducati Motor Holding. CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 3/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Customer Impact All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations and always before delivery to the final Customer. All motorcycles already delivered to final Customers must undergo this inspection as soon as they come to your workshop. Parts Distribution The components with part no. 8291K191A required to carry out the upgrade under this Safety Recall Campaign must be ordered for each affected frame number. Warranty Reimbursement Rules Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty claim is pre-filled and is identified as CR238. The Dealer shall be reimbursed for the part listed for the operation; Oil Cooler Hoses Spacer (part no. 8291K191A), and labor for 18min (3 labor units) that includes the time necessary for: • Vehicle reception • Installation of the oil cooler hoses spacer Part no. 8291K191A • Soft cleaning of the vehicle Spare Parts The component to be used for this update is: PART NO. COMPONENT IMAGE QUANTITY 8291K191A Oil cooler hoses spacer 1 CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 4/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Service Solution WARNING To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions 1. Position the motorcycle on a rear paddock stand 2. FOR HYPERSTRADA ONLY: Remove the sump guard 3. Release hose grommet (1) and move oil return lower hose (2) away from oil delivery upper hose (3) 4. Take spacer (A) Part no. 8291K191A and insert it inside hose grommet (1); then re-hook hose grommet (1) to the closed position NOTE To correctly hook hose grommet (1), exert a slight pressure on its closure. CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 5/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 5. FOR HYPERSTRADA ONLY: Refit the sump guard. 6. Remove the motorcycle from the rear paddock stand. Campaign Authorization Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted. Dealer Obligation This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager. Thank you for your cooperation. Service Department Ducati North America, Inc. For questions on this Workshop Campaign, please contact your Service Area Manager. CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 6/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX NHTSA Recall No. 22V-704 September 27, 2022 Customer Name Customer Address City, St, Zip Code Subject: Ducati Motorcycle: Hypermotard 939 STD/SP Model Year 2016-2018 and Hyperstrada 939 Model Year 2016-2017 NHTSA Campaign I.D. Number: 22V-704 Dealer Bulletin: SRV-RCL-22-002 Dear Ducati Owner, This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain Hypermotard Vehicles as listed above. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly. What is wrong? Due to a potential problem associated with the rubbing of the oil cooler delivery and return hoses, which could lead to damage and oil leakage from the hoses, we inform you that a spacer has been made to be placed between the hoses to prevent the contact described above. What will Ducati do? A special spacer must be installed only on motorcycles equipped with the hose grommet. The repair will take approximately 18 minutes to complete. Service time will vary depending on dealer scheduling. IMPORTANT SAFETY RECALL CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 7/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to use your motorcycle to reach your Ducati authorized dealer. It is advisable not to load the side stand by supporting a stationary rider and/or passenger. To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help: If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446. If you cannot obtain satisfaction, please use the following options: For USA Customers: If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to www.nhtsa.gov . For Canadian Customers: Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510. TREAD ACT CUSTOMER REIMBURSEMENT PLAN If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 8/8 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Your authorized Ducati retailer will request a copy of your owner notification letter, as well as a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations. We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required. What if you no longer own the vehicle? If you no longer own the vehicle, please e-mail your change of ownership information to [email protected] or contact Ducati North America Customer Care at 1 (888) 391-5446. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us. Sincerely, Richard Kenton Technical Director – Ducati North America

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Page 1 of 6 D{QGz^ “kv] AhVv^QG ÞT{QGz^ÞQkh “”›” /VGhkkT A€VÞ 0{ii‡€GgV CAÙ ›–’š› 3Vg Ħ“ ˜—’ ›•• ›š›› CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 IMPORTANT SAFETY RECALL This notice applies to your vehicle: 2 NHTSA ate: 10/ *** Subject: Ducati Motorcycle: Hypermotard 939 STD/SP Model Year 2016-2018 and Hyperstrada 939 Model Year 2016- 2017 NHTSA Campaign I.D. Number: 22V-704 Dealer Bulletin: SRV-RCL-22-002 Dear Ducati Owner, 3]^w ikz^QV ^w wViz zk ‡k{ ^i GQQkvTGiQV ^z] z]V vVu{^vVhVizw k[ z]V 4Þ0Þ “Gz^kiGg 3vG[Ž^Q GiT !kzkv 9V]^QgV Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety V†^wzw ^i QVvG^i H‡sVvhkzGvT 9V]^QgVw Gw g^wzVT GPk€VÞ ${v vVQkvTw ^iT^QGzV z]Gz ‡k{ GvV z]V kiVv k[ G D{QGz^ hkzkvQ‡QgV G[ŽVQzVT P‡ z]^w wG[Vz‡ vVQGgg QGhsG^\iÞ ,gVGwV zGfV z]V z^hV zk vVGT z]^w gVzVv GiT ]Vgs {w zGfV z]V Gssvksv^GzV wzVsw zk Viw{vV z]Gz ‡k{v €V]^QgV ^w ksVvGz^i\ svksVvg‡Þ What is wrong? Due to a potential problem associated with the rubbing of the oil cooler delivery and return hoses, which Qk{gT gVGT zk TGhG\V GiT k^g gVGfG\V [vkh z]V ]kwVwÙ V ^i[kvh ‡k{ z]Gz G spacer has been made to be placed between the hoses to prevent the contact described above. If the defect occurs, the rider could [^iT zvGQVw k[ k^g ki z]V [gkkv ]Vi z]V hkzkvQ‡QgV ^w sGvfVTÞ 3]V k^g gVGf^i\ Qk{gT Ggwk Tv^s ki z]V vVGv z^vV ^iQvVGw^i\ z]V v^wf k[ QvGw] kv ^ie{v‡Þ D{QGz^ ]Gw iV€Vv vVQV^€VT vVskvw k[ QvGw] kv ^ie{v^VwÞ What will Ducati do? A wsVQ^Gg wsGQVv h{wz PV ^iwzGggVT kig‡ ki hkzkvQ‡QgVw Vu{^ssVT ^z] z]V ]kwV \vkhhVzÞ 3]V vVsG^v ^gg zGfV approximately 18 minutes to complete. Service time will vary depending on dealer scheduling. Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to use your motorcycle to reach your Ducati authorized dealer. ******ALL FOR AADC 481 VIN ADDFAFTATFATDAATFFTTTTFAADDTDTFDADDAF Date: 10/24/2022 CR238: Instalación del espaciador de la manguera del enfriador de aceite Hypermotard 939 STD/SP año de modelo 16-18 (todas las versiones) Hyperstrada 939 año de modelo 16-17 (todas las versiones) Campaña de retiro por seguridad SRV-RCL-22-002 RETIRO POR SEGURIDAD IMPORTANTE Esta notificación aplica para su vehículo: NHTSA Retiro N.° 22V-704 NIV: Asunto: Motocicleta Ducati: Hypermotard 939 STD/SP año de modelo 2016-2018 y Hyperstrada 939 año de modelo 2016-2017 Id. de campaña NHTSA. Número: 22V-704 Boletín del concesionario: SRV-RCL-22-002 Estimado propietario de Ducati: Este aviso se envía según los requisitos de la Ley Nacional de Seguridad para vehículos automotores y tráfico de EE. UU. Ducati Motor Holding S.P.A. determinó que existe un defecto que se relaciona con la seguridad TVg €V]`Q{gk Vi Q^Vvkw €V]`Q{gkw H‡sVvhkzGvT Qkhk wV hViQ^kiG Gvv^PGÞ “{Vwzvkw vV\^wzvkw ^iT^QGi u{V usted es propietario de una motocicleta Ducati afectada por esta campaña de retiro por seguridad. Tómese Vg z^Vhsk sGvG gVVv VwzG QGvG ‡ G‡{TGvikw G zkhGv gkw sGwkw GTVQ{GTkw sGvG GwV\{vGvikw TV u{V w{ €V]`Q{gk funciona correctamente. ¿Qué está mal? Debido a un posible problema relacionado con el roce de las mangueras de envío y retorno del enfriador de aceite que podría provocar daños y fugas de aceite de las mangueras, le informamos de que se ha fabricado un espaciador que se coloca entre las mangueras para evitar el contacto descrito arriba. Si el defecto se produce, el conductor podría encontrar restos de aceite en el suelo cuando la motocicleta está estacionada. La fuga de aceite también podría gotear sobre el neumático trasero, lo que aumentaría el riesgo de accidentes o de lesiones. Ducati nunca ha recibido informes de accidentes o lesiones. ¿Qué hará Ducati? Se debe instalar un espaciador especial solo en las motocicletas equipadas con la arandela de la manguera. La reparación tardará aproximadamente 18 minutos en completarse. El tiempo de servicio varía dependiendo de la programación del concesionario. Comuníquese con el centro de Servicio de Ducati de su localidad tan pronto como sea posible para programar la reparación. Puede seguir usando su motocicleta para ir con el concesionario autorizado de Ducati. D{QGz^ “kv] AhVv^QG ÞT{QGz^ÞQkh “”›” /VGhkkT A€VÞ 0{ii‡€GgV CAÙ ›–’š› 3Vg Ħ“ ˜—’ ›•• ›š›› Page 2 of 6 CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help: If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446. If you cannot obtain satisfaction, please use the following options: For USA Customers: If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153) or go to www.nhtsa.gov . For Canadian Customers: Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510. TREAD ACT CUSTOMER REIMBURSEMENT PLAN If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. Your authorized Ducati retailer will request a copy of your owner notification letter, as well as a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations. We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required. Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 Page 3 of 6 CR238: Instalación del espaciador de la manguera del enfriador de aceite Hypermotard 939 STD/SP año de modelo 16-18 (todas las versiones) Hyperstrada 939 año de modelo 16-17 (todas las versiones) Campaña de retiro por seguridad SRV-RCL-22-002 Para localizar a su concesionario autorizado de Ducati más cercano visite www.ducati.com y seleccione el “dealer locator” (localizador de concesionarios) o puede llamar sin costo desde EE. UU. al 1-888-391-5446. Las regulaciones federales exigen que cualquier arrendador que reciba este aviso de retiro debe enviar una copia de este aviso al arrendatario dentro de diez días. Ayuda para problema de servicio: Si considera que su concesionario ha fallado o no puede solucionar el defecto sin cargo o dentro de un período de tiempo razonable, comuníquese con Servicio al Cliente de Ducati North America al 1 (888) 391-5446. Si no está satisfecho, use las opciones abajo: Para clientes de EE. UU.: Si todavía tiene problemas para reparar su motocicleta en un tiempo razonable o sin cargo, puede escribir al administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590. O llame a la línea directa y gratuita de Seguridad de vehículos al 1-888-327-4236 (TTY 1-800-424-9153) o visite www.nhtsa.gov. Para clientes canadienses: Comuníquese con Servicio al Cliente de Ducati al 1-888-391-5446 o para obtener más información sobre el cambio, puede comunicarse con Transport Canada al 1-800-333-0510. PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE) Si ha pagado por la reparación que se describe en la carta adjunta y quisiera que se le tomara en cuenta para el reembolso, comuníquese con su concesionario Ducati autorizado. Los gastos de las instalaciones de reparación fuera de la red de concesionarios Ducati autorizados se tendrán en cuenta; sin embargo, el procedimiento debe cumplir con los estándares de Ducati North America. Su minorista Ducati autorizado solicitará una copia de su carta de notificación de propietario y una copia de su factura pagada previamente. Ellos inspeccionarán el vehículo, si aún está en su posesión, antes de enviar un reclamo en su nombre a Ducati North America, Inc. para reembolso. Solo la reparación de esta campaña de retiro por seguridad es reembolsable. Ducati North America, Inc. no reembolsará los gastos indirectos como remolque, alquiler y alojamiento. Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 Page 4 of 6 CR238 – Oil Cooler Hose Spacer Installation Hypermotard 939 STD/SP MY16-18 (all versions) Hyperstrada 939 MY16-17 (all versions) Safety Recall Campaign SRV-RCL-22-002 What if you no longer own the vehicle? If you no longer own the vehicle, please e-mail your change of ownership information to Contact_Us@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us. Sincerely, Richard Kenton Technical Director – Ducati North America Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 Page 5 of 6 Page 6 of 6 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 CR238: Instalación del espaciador de la manguera del enfriador de aceite Hypermotard 939 STD/SP año de modelo 16-18 (todas las versiones) Hyperstrada 939 año de modelo 16-17 (todas las versiones) Campaña de retiro por seguridad SRV-RCL-22-002 Recomendamos que su concesionario autorizado Ducati sea su contacto primario en este problema. Anticipamos que su concesionario Ducati autorizado responderá cualquier pregunta que pueda tener sobre sus calificaciones para el reembolso de una reparación anterior; además, puede llamar a nuestro Depto. de Relaciones con los clientes al 888-391-5446 para recibir cualquier asistencia especial que necesite. ¿Qué sucede si ya no es propietario del vehículo? Si ya no es propietario del vehículo, envíe por correo electrónico la información sobre el cambio de propietario a Contact_Us@ducati.com o comuníquese con Servicio al Cliente de Ducati North America llamando al 1 (888) 391-5446. Lamentamos cualquier molestia que esta acción le haya podido ocasionar; sin embargo, su seguridad y satisfacción son importantes para nosotros. Atentamente, Richard Kenton Director Técnico, Ducati North America

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-704 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ducati North America Submission Date : SEP 27, 2022 NHTSA Recall No. : 22V-704 Manufacturer Recall No. : SRV-RCL-22-002 Manufacturer Information : Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue Sunnyvale CA 94089 Company phone : 650-933-9800 Population : Number of potentially involved : 1,586 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2016-2018 Ducati Hyperstrada 939, Hypermotard 939 / 939 SP Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The oil cooler hoses are kept in place with a dedicated clamp support that could not guarantee a correct distance between the two hoses, with the result that during motorcycle operation could increase the rubbing and a possible oil cooler hose damage. The remedy component, a dedicated oil cooler hoses spacer, permits to keep in distance the oil cooler hoses, avoiding any contact between them. All Hyperstrada, Hypermotard, 939 and 939 SP models produced between 2015 to 2018 are included in the recall. Production Dates : DEC 10, 2015 – JUL 04, 2018 VIN Range 1 : Begin : ZDM1YBJSXGB012054 End : ZDM1YBJS0GB013021 ✔ Not sequential VIN Range 2 : Begin : ZDM1YBJS9GB012028 End : ZDM1YBJS3JB013909 Not sequential VIN Range 3 : Begin : ZDM1YBJS4GB012034 End : ZDM1YBJS9JB013915 Not sequential Description of Defect : Description of the Defect : The two oil cooler hoses could contact each other causing damage to them, generating an oil leak. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the defect occurs, the oil cooler hoses could be damaged and cause an oil leak. The oil leaking could drip on the rear tire increasing the risk of crash or injury. Ducati has never received reports of crash or injuries. Description of the Cause : The oil cooler hoses are kept in place with a dedicated clamp support that could not guarantee a correct distance between the two hoses, with the result Part 573 Safety Recall Report 22V-704 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 that during motorcycle operation could increase the rubbing and a possible oil cooler hose damage. Identification of Any Warning that can Occur : If the defect occurs, the oil could start to gradually seep from one cooler hose, causing leakage. The rider could find traces of oil on the floor when the motorcycle is parked. Involved Components : Component Name 1 : Oil cooler hoses spacer Component Description : Original hoses clamp support did not provide sufficient separation of the two hoses. Therefore we’ve added a dedicated spacer. Component Part Number : 8291K191A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On October 2021 Ducati has received a report from the field about an oil leaking form the oil cooler hoses, and after started the investigation. During this investigation, Ducati became aware of a total worldwide of 19 field cases, of which eight cases from USA. The date range of these claims is from May 2017 to March 2022. None of these cases involved any crash or accidents. None of these cases involved any deaths and/or injuries. The result of the investigation has defined the root cause as in rare cases, multiple particular condition of use and after considerable mileage of motorcycle use, the two oil cooler hoses could contact between them and eventually damage. Ducati has identified the motorcycles that could have been affected by the problem. On September 20, 2022, Ducati Motor Holding’s internal safety commission decided to launch a recall Part 573 Safety Recall Report 22V-704 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 campaign to address this condition in the affected population. Description of Remedy : Description of Remedy Program : Ducati North America will notify dealers and owners of this recall in accordance with the notification schedule. Dealers will be instructed to install an oil cooler hoses spacer, free of charge, per Ducati North America Recall Bulletins, which will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for pre-notification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : The remedy component, a dedicated oil cooler hoses spacer, permits to keep in distance the oil cooler hoses, avoiding any contact between them. Identify How/When Recall Condition was Corrected in Production : The remedy component was not introduced in production because this motorcycle models are currently out of production. Recall Schedule : Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during October 2022, but no later than 60 days from submission of this report. Planned Dealer Notification Date : SEP 27, 2022 – OCT 04, 2022 Planned Owner Notification Date : OCT 20, 2022 – OCT 27, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-704 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ducati North America Submission Date : SEP 20, 2022 NHTSA Recall No. : 22V-704 Manufacturer Recall No. : SRV-RCL-22-002 Manufacturer Information : Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue Sunnyvale CA 94089 Company phone : 650-933-9800 Population : Number of potentially involved : 1,586 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2016-2018 Ducati Hyperstrada 939, Hypermotard 939 / 939 SP Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The oil cooler hoses are kept in place with a dedicated clamp support that could not guarantee a correct distance between the two hoses, with the result that during motorcycle operation could increase the rubbing and a possible oil cooler hose damage. The remedy component, a dedicated oil cooler hoses spacer, permits to keep in distance the oil cooler hoses, avoiding any contact between them. All Hyperstrada, Hypermotard, 939 and 939 SP models produced between 2015 to 2018 are included in the recall. Production Dates : DEC 10, 2015 – JUL 04, 2018 VIN Range 1 : Begin : ZDM1YBJSXGB012054 End : ZDM1YBJS0GB013021 ✔ Not sequential VIN Range 2 : Begin : ZDM1YBJS9GB012028 End : ZDM1YBJS3JB013909 Not sequential VIN Range 3 : Begin : ZDM1YBJS4GB012034 End : ZDM1YBJS9JB013915 Not sequential Description of Defect : Description of the Defect : The two oil cooler hoses could contact each other causing damage to them, generating an oil leak. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the defect occurs, the oil cooler hoses could be damaged and cause an oil leak. The oil leaking could drip on the rear tire increasing the risk of crash or injury. Ducati has never received reports of crash or injuries. Description of the Cause : The oil cooler hoses are kept in place with a dedicated clamp support that could not guarantee a correct distance between the two hoses, with the result Part 573 Safety Recall Report 22V-704 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 that during motorcycle operation could increase the rubbing and a possible oil cooler hose damage. Identification of Any Warning that can Occur : If the defect occurs, the oil could start to gradually seep from one cooler hose, causing leakage. The rider could find traces of oil on the floor when the motorcycle is parked. Involved Components : Component Name 1 : Oil cooler hoses spacer Component Description : Original hoses clamp support did not provide sufficient separation of the two hoses. Therefore we’ve added a dedicated spacer. Component Part Number : 8291K191A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On October 2021 Ducati has received a report from the field about an oil leaking form the oil cooler hoses, and after started the investigation. During this investigation, Ducati became aware of a total worldwide of 19 field cases, of which eight cases from USA. None of these cases involved any crash or injuries. The result of the investigation has defined the root cause as in rare cases, multiple particular condition of use and after considerable mileage of motorcycle use, the two oil cooler hoses could contact between them and eventually damage. Ducati has identified the motorcycles that could have been affected by the problem. On September 20, 2022, Ducati Motor Holding’s internal safety commission decided to launch a recall Part 573 Safety Recall Report 22V-704 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 campaign to address this condition in the affected population. Description of Remedy : Description of Remedy Program : Ducati North America will notify dealers and owners of this recall in accordance with the notification schedule. Dealers will be instructed to install an oil cooler hoses spacer, free of charge, per Ducati North America Recall Bulletins, which will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for pre-notification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : The remedy component, a dedicated oil cooler hoses spacer, permits to keep in distance the oil cooler hoses, avoiding any contact between them. Identify How/When Recall Condition was Corrected in Production : The remedy component was not introduced in production because this motorcycle models are currently out of production. Recall Schedule : Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during October 2022, but no later than 60 days from submission of this report. Planned Dealer Notification Date : SEP 27, 2022 – OCT 04, 2022 Planned Owner Notification Date : OCT 20, 2022 – OCT 27, 2022 * NR – Not Reported

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