CSN3030 – Jib Winch May be Operated without Outriggers Set – 2019-2022 Altec AT41ME Aerial Devices

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Customer Outreach PO Box 8338 [email protected] Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Recall Number: Altec Identifier: Transport Canada Number: Dear Altec Owner, For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in AT41ME aerial devices built from July 2019 to April 2022. The affected units contain a jib winch interlock to prevent the use of the jib winch unless the outriggers are properly extended. If there is loss of electrical power to the jib winch interlock valve, the jib winch can be operated with the outriggers retracted. The unit could become unstable if material handling is attempted with the outriggers retracted. Death or serious injury could result if the unit becomes unstable. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The repair is estimated to take 1.5 hours and 1 person to complete. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. 22V-794 CSN-3030 December 16, 2022 N/A Page 1 of 1 Customer Service Notice CSNReleased: December 16, 2022 Altec Use Only Inspection labor 0 hr Repair labor 2.0 hr (Service), 1.5 hr (other) Account # 010.0224.43151.000.9262.000 Travel Not included NHTSA code 90 Prime fail P/N N/A Doc ref 074900844 Altec Use Only Description Part No. Qty Warranty Jib winch interlock indicator lights kit 991553791 1 Yes 3030-A Jib Winch Interlock Update Units Affected: AT41ME aerial devices built from July 2019 to April 2022. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: The affected units contain a jib winch interlock to prevent the use of the jib winch unless the outriggers are properly extended. Altec has learned that if there is loss of electrical power to the jib winch interlock valve, the jib winch can be operated with the outriggers retracted. Altec has developed a kit which adds indicator lights to the turntable to indicate to the operator whether the unit is in personnel mode or material handling mode based on whether or not the outriggers are extended. The kit also contains a new preoperational inspection placard which specifies to test the jib winch interlock before operating the unit without the outriggers extended. WARNING Death or serious injury could result if the unit becomes unstable. The unit could become unstable if material handling is attempted with the outriggers retracted. The outriggers must be properly extended when performing material handling. Customer Action: Order and install the Jib Winch Interlock Indicator Lights Kit, part number 991553791, or contact Altec to perform this installation. The kit must be installed no later than the unit’s next preventive maintenance interval or 90 days of receipt of this notice, whichever comes first. Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be covered by warranty. Requirements: Every unit requires the installation of the specified kit for completion. A Deutsch crimping tool (Altec 970246417) and a Deutsch contact/wedge removal tool (Altec 970371966) are required for the installation of this kit. The repair is estimated to take 1.5 hours and 1 person to complete. Completion and Warranty: The repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $145 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-794 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : OCT 21, 2022 NHTSA Recall No. : 22V-794 Manufacturer Recall No. : CSN 3030 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 71 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Altec AT41ME Vehicle Type : Body Style : Power Train : NR Descriptive Information : AT41ME units with the involved design produced between the affected dates are included in the recall population. The recall population was determined from a review of production records. Production Dates : JUL 03, 2019 – APR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected units have a material handling system that is interlocked when outriggers are not in use. The material handling interlock valve could lose 12- volt power when the outriggers are not set. Losing power to the material handling interlock valve will allow the unit to be operable in material handling mode with the outriggers up. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Without the outriggers set, the unit could be unstable while lifting loads with the jib winch, causing the unit to tip, increasing the risk of death or serious injury to the operator and others nearby. Description of the Cause : NR Identification of Any Warning that can Occur : The retracted outriggers are a visible indicator to the operator and indicate that the unit is not set up to use the jib winch to lift a load. No other warning indicates a failure in the jib winch interlock system. Part 573 Safety Recall Report 22V-794 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Hydraulic Valve, Normally open Component Description : Hydraulic Valve, Normally open Component Part Number : 990591015 Supplier Identification : Component Manufacturer Name : Altec Inc. Address : 2106 S Riverside Rd Saint Joseph Missouri 64507-2535 Country : United States Chronology : In December of 2021, an Altec team working on a new product identified that the material handling interlock valve selected could be shifted to an open position when 12-volt power was lost. The project team chose to redesign the valve to shift to be normally closed when 12-volt power was lost. As part of this project, it was determined that some custom AT41ME units had been delivered with the valve that went to the open position when 12-volt power was lost. In April 2022, the custom option units in production were updated with the revised valve. Altec investigated the field population for warranty claims, service records, and incidents involving a potential failure or near miss. There were no warranty claims or field reports identified. There have been no accidents, injuries, or deaths related to this issue. On October 14, 2022, Altec determined that due to the safety risk to the operator due to the lack of warning to the operator of the loss of 12-volt power, a product notice would be issued to the customers, and a defect existed in the specific unit. Part 573 Safety Recall Report 22V-794 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Altec will provide a light on the turntable lower controls cover that will illuminate when the outriggers are not set and the truck is set up for personnel mode. Altec will provide a separate light on the turntable lower controls cover that will illuminate when the outriggers are set and the truck is set up for material handling mode. Altec will also provide a new pre-operational inspection placard to be installed on the unit which instructs testing of the material handling interlock before using the aerial device. The recall remedy will be completed free of charge when presented for repair. The Altec Warranty Policy covers the recall remedy, including cases requiring reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component : The remedy provides a visual indication system for the operator to show that the truck is in material handling or personnel mode. The remedy also adds a pre-operational inspection step to aid in the discovery of a system error/failure in the material handling system. Identify How/When Recall Condition was Corrected in Production : The production solution is to use a new material handling interlock valve which is normally closed and blocks hydraulic flow to the jib/winch when the outriggers are up. Recall Schedule : Description of Recall Schedule : Altec will issue CSN-3030 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : DEC 16, 2022 – DEC 16, 2022 Planned Owner Notification Date : DEC 16, 2022 – DEC 16, 2022 * NR – Not Reported

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