I-22-06 Fuel Pump May Fail – 2021-2022 Indian Motorcycles

November 11, 2022 NHTSA CAMPAIGN NUMBER: 22V837000

Fuel Pump May Fail

Fuel pump failure can cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V837000

Manufacturer IndianeBay logo Motorcycle Company

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 7,811

 

Summary

IndianeBay logo Motorcycle Company (IndianeBay logo) is recalling certain 2021-2022 Scout, Scout Bobber Sixty, Scout Bobber, Scout Icon, Scout Sixty, Scout Bobber Twenty, Scout Bobber Icon, 2022 Scout Rogue Sixty, Chief, Chief Bobber, Chief Bobber Dark Horse, Chief Dark Horse, Scout Rogue, Super Chief, and Super Chief Limited motorcycles. The fuel pump may fail while riding.

 

Remedy

Dealers will replace the fuel pump and the fuel pump seal, free of charge. Owner notification letters were mailed December 6, 2022. Owners may contact IndianeBay logo customer service at 1-877-204-3697. IndianeBay logo’s number for this recall is I-22-06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Indian Motorcycle Recalls

 


Release Date: November 17, 2022
Communication #: I-22-06-A/B
Model Year(s): 2021-2022

 

VERSION: R03 (April 13, 2023)

 

SUBJECT: CHIEF AND SCOUT FUEL PUMP

PURPOSE

IndianeBay logo Motorcycle has determined that some Model Year 2022 Chief and Model Year 2021-2022 Scout motorcycles may experience a failure at the fuel pump during operation. If this occurs, the engine may stall increasing the risk of a crash and serious injury.

IndianeBay logo Motorcycle is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming weeks.

 

AFFECTED MODELS

MODEL YEARMODELSAFFECTED RANGE
2021–2022ScoutReference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
2022Chief

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Recall completion. In
addition to consumer units, dealers are required to correct any affected units in their inventory. PolariseBay logo will be mailing
a notification letter to consumers affected by this Recall. PolariseBay logo will also send an email to owners for whom PolariseBay logo has
a valid email address.

 

CONTACT POLARISeBay logo

If you have questions that are not addressed in this document, contact IndianeBay logo Motorcycle Service through Ask PolariseBay logo
or by phone at 877-204-3697 (US/Canada Dealers Only) / +48 775 48 1234 (InternationaleBay logo).

 

DEALER – WHAT TO DO?

As of November XX, 2022, YOU MUST NOT SELL OR DELIVER any affected NEWOR USED Model Year 2021–2022 Scout or 2022 Chief models affected by this Stop Sale until it is repaired according to the Safety Recall.

 

I-22-06-A, 2022 CHIEF – FUEL PUMP REPLACEMENT

 


Indian Motorcycle I-22-06 Safety Recall Chief and Scout Fuel Pump FAQ

Version: R02 (April 13, 2023)

 

What changed with the I-22-06 April 13, 2023 update?

Repair procedure updates including secondary audit step(s), updated pictures, and clarified verbiage have been added to the repair instructions. A required training has been added for I-22-06.

 

What is the purpose of the I-22-06 Safety Recall?

IndianeBay logo Motorcycle has determined that some Model Year 2022 Chief and Model Year 2021-2022 Scout motorcycles may experience a failure at the fuel pump during operation. If this occurs, the engine may stall increasing the risk of a crash and serious injury.

To address this concern, IndianeBay logo Motorcycle has released this safety recall with instructions to replace the fuel pump with an improved part.

 

What make & model year is included in this Safety Recall?

Some 2022 Chief models and 2021-2022 Scout models.

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Will IndianeBay logo Motorcycle notify consumers?

Yes. IndianeBay logo Motorcycle will notify consumers of the repair release by email and follow-up with a mailed notification letter.

 

Should dealers notify consumers?

Yes. Dealers should follow their standard process for contacting consumers regarding recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.

 

Is training required before ordering parts or filing claims for this Safety Recall?

Yes. A required training was added with the April 13, 2023 update. PolariseBay logo requires one technician from a dealership to be certified before parts ordering may occur and two technicians to be certified before warranty claims may be processed.  Refer to I-22-06 – Safety Recall – Fuel Pump on the University of PolariseBay logo.

 

Is this a STOP SALE

Yes. This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the repair is complete.

 

What Dealers CAN Do

  1. Can quote new products.
  2. Can accept deposits from consumers as a reservation for a future sale.
  3. Can utilize PCDX to begin setup and PDI (except for test ride).
  4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure IndianeBay logo Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

  1. Cannot complete a sale.
  2. Cannot deliver impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

What parts are required to update the vehicles affected by this recall, and will dealers need to order them?  Chief models require; a new fuel pump (Part Number 2522501), fuel pump seal (Part Number 5414830) and a cable tie (Part Number 7080138).

Scout models require; a new fuel pump (Part Number 2521733), and a fuel pump seal (Part Number 5414830).  Dealers will need to order each part individually as needed. There is no parts kit for I-22-06.

 

What if parts are showing on backorder or not available? 

Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so PolariseBay logo can track demand and keep parts shipping to dealers.

 

Are the parts returnable if a dealer over orders? 

No. IndianeBay logo Motorcycle’s standard RMA policy excludes the return of Safety Recall parts.

 

What should dealers do with service parts in dealer inventory? 

Dealers should review their service parts inventory according to the procedure outlined in I-22-06 and ensure that they are disposed of properly. Refer to the recall for detailed instructions on how to review and file a Parts Stock claim for affected inventory parts.

  • 2522501, 2521733

 

Will Dealers have all the appropriate tools to complete this Safety Recall?

A tool list has been provided in the I-22-06 Safety Recall instructions.

 

Will dealers be paid for performing this Safety Recall? 

Yes. Dealers will be reimbursed for the cost of parts and labor to perform the recall.

 

Can I allow demos on vehicles that havent had I-22-06 performed? 

Yes. This is NOT a Stop Ride, so vehicles that haven’t had the update performed can still be driven (both consumer and dealer vehicles). However, we recommend providing demo rides on vehicles that have had the update completed, and therefore can be retailed immediately.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?

The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask PolariseBay logo case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent, and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.)
  • Salesperson’s First Name and Last Name and My PolariseBay logo Rewards Username to award points or spiffs.

* Warranty Registrations that are received and processed by IndianeBay logo Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact IndianeBay logo Motorcycle Service through Ask PolariseBay logo or by phone at 800-330-9407.

 


SUBJECT: CHIEF AND SCOUT FUEL PUMP PURPOSE

IndianeBay logo Motorcycle has determined that some Model Year 2022 Chief and Model Year 2021-2022 Scout motorcycles may experience a failure at the fuel pump during operation. If this occurs, the engine may stall increasing the risk of a crash and serious injury.

To address this concern, IndianeBay logo Motorcycle has released this safety recall with instructions to replace the fuel pump with an improved part.

 

AFFECTED MODELS

MODELYEARMODELSAFFECTED RANGE
2022ChiefReference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
2021–2022Scout

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. PolariseBay logo will be mailing a notification letter to consumers affected by this Recall. PolariseBay logo will also send an email to owners for whom PolariseBay logo has a valid email address.

 


Chronology :

In August 2022, as part of IndianeBay logo Motorcycle’s routine review of warranty claims, IndianeBay logo Motorcycle identified an increased rate of fuel pump failures. Thereafter, IndianeBay logo Motorcycle began an investigation, which included outreach to the fuel pump supplier, inspection of failed fuel pumps from units in the field and testing performed internally.

In October 2022, IndianeBay logo Motorcycle learned from the fuel pump supplier that beginning in March 2021, the impeller within the fuel pump was manufactured thicker than the engineering specification, which could result in fuel pump failure during operation. This was a known quality issue that was previously identified by the supplier, but not communicated to IndianeBay logo Motorcycle at the time.

During the investigation, IndianeBay logo Motorcycle identified 180 reports of fuel pump failures, including 26 reports of engine stalls. IndianeBay logo Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs.

On November 4, 2022, IndianeBay logo Motorcycle’s Executive Review Committee decided that the fuel pump failure during operation resulting in an engine stall resulted in a safety-related defect.

 


22 Affected Products

Vehicles

MAKEMODELYEAR
INDIANeBay logoCHIEF2022
INDIANeBay logoCHIEF BOBBER2022
INDIANeBay logoCHIEF BOBBER DARK HORSE2022
INDIANeBay logoCHIEF DARK HORSE2022
INDIANeBay logoSCOUT2021-2022
INDIANeBay logoSCOUT BOBBER2021-2022
INDIANeBay logoSCOUT BOBBER ICON2021-2022
INDIANeBay logoSCOUT BOBBER SIXTY2021-2022
INDIANeBay logoSCOUT BOBBER TWENTY2021-2022
INDIANeBay logoSCOUT ICON2021-2022
INDIANeBay logoSCOUT ROGUE2022
INDIANeBay logoSCOUT ROGUE SIXTY2022
INDIANeBay logoSCOUT SIXTY2021-2022
INDIANeBay logoSUPER CHIEF2022
INDIANeBay logoSUPER CHIEF LIMITED2022

 


18 Associated Documents

Recall Acknowledgement

RCAK-22V837-7637.pdf 645.66KB

 


Defect Notice 573 Report

RCLRPT-22V837-6730.PDF 222.344KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V837-6336.pdf 64.05KB

 


Recall 573 Report – November 18, 2022

RCLRPT-22V837-9875.PDF 223.026KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V837-9266.pdf 118.931KB

 


Remedy Instructions and TSB

RCRIT-22V837-0232.pdf 12138.645KB

 


I-22-06 Safety Recall DEX Alert and STOP Post

RMISC-22V837-1627.pdf 119.972KB

 


IndianeBay logo Motorcycle I-22-06 Safety Recall: Chief and Scout Fuel Pump FAQ

RMISC-22V837-6107.pdf 175.695KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V837-8289.pdf 90.669KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V837-7692.pdf 115.053KB

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V837-2450.PDF 211.128KB

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V837-7156.PDF 211.229KB

 


Remedy Instructions and TSB

RCRIT-22V837-8454.pdf 752.857KB

 


Safety_Recall-Fuel_Pump_University_of_Polaris_Training

RMISC-22V837-9443.pdf 77.963KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V837-7327.pdf 92.736KB

 


IndianeBay logo Motorcycle I-22-06 Safety Recall Chief and Scout Fuel Pump FAQ

RMISC-22V837-4420.pdf 250.125KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V837-5107.pdf 100.996KB

 


Recall Quarterly Report #3, 2023-2

RCLQRT-22V837-4007.PDF 211.317KB

 


Latest Recalls Documents

 


 

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