Entry Door Window May Detach – 2017-2022 Airstream Basecamp 16, & 2021-2022 Basecamp 20 Travel Trailers

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-932 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Airstream, Inc. Submission Date : DEC 15, 2022 NHTSA Recall No. : 22V-932 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Airstream, Inc. Address : 419 West Pike Street PO Box 629 Jackson Center OH 45334-0629 Company phone : 937-596-6111 Population : Number of potentially involved : 1,992 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 Airstream 2017-2022 Basecamp 16 & 2021-2022 Basecamp 20 Vehicle Type : TRAILERS Body Style : UNKNOWN Power Train : NR Descriptive Information : To determine the recall population we researched claim data for all Basecamp travel trailers and all occurrences relating to what took place. Based on the information, and severity of the occurrences we were able to determine the population affecting the model years 2017-2022 Basecamp travel trailers. Production Dates : SEP 29, 2017 – JUL 23, 2021 VIN Range 1 : Begin : 1SMG4DC10HJ203004 End : 1SMG4DC18MJ206288 Not sequential VIN Range 2 : Begin : 1SMG4DD23MJ204844 End : 1SMG4DD23MJ206111 Not sequential Description of Defect : Description of the Defect : On certain MY 2017-2022 Basecamp 16, and MY 2021 & 2022 Basecamp 20 travel trailers, the adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the window glass detaches while the trailer is in transit, it could become a projectile, increasing the risk of a crash, personal injury and/or property damage. Airstream is not aware of any crashes or injuries related to this condition. Description of the Cause : The window surface during manufacturing was improperly prepared to allow the adhesive to bond properly. Part 573 Safety Recall Report 22V-932 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Poor adhesion can be detected by applying force to the window. Involved Components : Component Name 1 : Mian Door Glass Component Description : Entry Door Window Component Part Number : 372282 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 12/5/22 – Airstream received a VOQ report regarding a customer’s Basecamp that had an entry door window that had separated while traveling. 12/7/2022 – We ran a report from the end date of NHTSA recall 20v349 to present which revealed additional occurrences of window separation. 12/8/2022 – The Safety Committee has convened and determined a safety recall is necessary. Description of Remedy : Description of Remedy Program : Dealers will be instructed to test the windows from the affected production population for proper adhesive bond strength. If the glass shows evidence of separation, the window will be replaced, and a trim strip will be installed to mechanically secure the window. If the glass does not show evidence of separation, a trim strip will be installed to mechanically secure the window. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : There is not a distinguishable difference in the appearance of the bonded window. The date of manufacture on the Federal Certification Label would be the way to determine if the window bonding is correct Any unit manufactured after 7/23/2021 would have a properly bonded window. In Part 573 Safety Recall Report 22V-932 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 addition, if there is a trim strip (part number 204166 – Door Header Trim) installed at the top of the window that would indicate a remedied trailer. Identify How/When Recall Condition was Corrected in Production : The condition was corrected when production implemented a process for preparing the window and frame surface during the installation process. Recall Schedule : Description of Recall Schedule : Airstream will send dealer and owner notification letters once approved by NHTSA. Planned Dealer Notification Date : FEB 13, 2023 – FEB 13, 2023 Planned Owner Notification Date : FEB 13, 2023 – FEB 13, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-932 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Airstream, Inc. Submission Date : JAN 03, 2023 NHTSA Recall No. : 22V-932 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Airstream, Inc. Address : 419 West Pike Street PO Box 629 Jackson Center OH 45334-0629 Company phone : 937-596-6111 Population : Number of potentially involved : 1,992 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 Airstream 2017-2022 Basecamp 16 & 2021-2022 Basecamp 20 Vehicle Type : TRAILERS Body Style : UNKNOWN Power Train : NR Descriptive Information : To determine the recall population we researched claim data for all Basecamp travel trailers and all occurrences relating to what took place. Based on the information, and severity of the occurrences we were able to determine the population affecting the model years 2017-2022 Basecamp travel trailers. Production Dates : SEP 29, 2017 – JUL 23, 2021 VIN Range 1 : Begin : 1SMG4DC10HJ203004 End : 1SMG4DC18MJ206288 Not sequential VIN Range 2 : Begin : 1SMG4DD23MJ204844 End : 1SMG4DD23MJ206111 Not sequential Description of Defect : Description of the Defect : On certain MY 2017-2022 Basecamp 16, and MY 2021 & 2022 Basecamp 20 travel trailers, the adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the window glass detaches while the trailer is in transit, it could become a projectile, increasing the risk of a crash, personal injury and/or property damage. Airstream is not aware of any crashes or injuries related to this condition. Description of the Cause : The window surface during manufacturing was improperly prepared to allow the adhesive to bond properly. Part 573 Safety Recall Report 22V-932 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Poor adhesion can be detected by applying force to the window. Involved Components : Component Name 1 : Mian Door Glass Component Description : Entry Door Window Component Part Number : 372282 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 12/5/22 – Airstream received a VOQ report regarding a customer’s Basecamp that had an entry door window that had separated while traveling. 12/7/2022 – We ran a report from the end date of NHTSA recall 20V349 to present which revealed additional occurrences of window separation. The report identified 50 claims that involved window separation with claim dates between 4/21/21-12/5/22. 12/8/2022 – The Safety Committee has convened and determined a safety recall is necessary. This is an expansion of recall 20V349. Description of Remedy : Description of Remedy Program : Dealers will be instructed to test the windows from the affected production population for proper adhesive bond strength. If the glass shows evidence of separation, the window will be replaced, and a trim strip will be installed to mechanically secure the window. If the glass does not show evidence of separation, a trim strip will be installed to mechanically secure the window. This will be done at no cost to the owner. You may also be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. How Remedy Component Differs There is not a distinguishable difference in the appearance of the bonded Part 573 Safety Recall Report 22V-932 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : window. The date of manufacture on the Federal Certification Label would be the way to determine if the window bonding is correct Any unit manufactured after 7/23/2021 would have a properly bonded window. In addition, if there is a trim strip (part number 204166 – Door Header Trim) installed at the top of the window that would indicate a remedied trailer. Identify How/When Recall Condition was Corrected in Production : The condition was corrected when production implemented a process for preparing the window and frame surface during the installation process. Recall Schedule : Description of Recall Schedule : Airstream will send dealer and owner notification letters once approved by NHTSA. Planned Dealer Notification Date : FEB 13, 2023 – FEB 13, 2023 Planned Owner Notification Date : FEB 13, 2023 – FEB 13, 2023 * NR – Not Reported

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Operation codes & Labor rates: Option 1: TCSBR8908100 – Inspection/Door Header Trim Installation = .50 hrs. Option 2: TCSBR8909100 – Inspection/Window Replacement/Install Door Header Trim = 2.5 hrs. Cordless Drill/Screw Driver #40 Drill Bit Caulking Gun Plastic Scraper Metal Scraper Wire to separate the glass from the frame 204166 Door header trim 1 ea. 114070 J trim extrusion 25 1/4″ 345418 #6×3/4 stainless steal screws 9 ea. 195467-18 Lords adhesive 365367 Gasket 372282 Main door glass for 16′ “only if the glass breaks during removal” 372308 Main door glass for 20′ “only if the glass breaks during removal” Important Safety Recall Recall Number: NHTSA 22V-932/Transport Canada 2022-718 Product Line: Model Year 2017-2022 Basecamp 16′ & Model Year 2021-2022 Basecamp 20′ Subject: Entry Door Window 2017-2022 Airstream Basecamp 16′ & 2021-2022 Basecamp 20’built between September 29, 2017 – July 23, 2021 Serial number range: 203004 – 206288 Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range which will not be affected by this Service Bulletin. (A detailed list of the affected (1992) units is available on AIRHUB) Equipment needed: Airstream has determined that the main door glass can come loose from the metal frame on certain 2017-2022 Basecamp 16′ & 2021-2022 Basecamp 20′ travel trailers. The adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. If this occurs, the glass could become a projectile, increasing the risk of a crash, personal injury and/or property damage. RANGE OF VEHICLES INVOLVED: Parts Needed: Please contact the Airstream Customer Service office at 937-596-6111 ext. 7401 if parts are needed and they will be sent at no charge. Parts needed if the glass is loose: The main door glass will need to be checked to see if the sealant is loose. And also a plastic trim piece will need to be added to the top of the door. If the door has the metal trim at the top of the door clamping the glass to the frame, the only thing that needs to be done is checking to see if the glass is loose. There are two styles of aluminum caps that could be on the top of the door. Both are approved and pass the inspection. If the door does not have a metal cap or J trim under the rubber cap you will need to install the J trim. This trim will not have the rubber cap. This J trim will be under the rubber cap If the glass is loose: The glass has adhesive on all 4 sides that adhere it to the door frame. Remove the plastic glass trim and blind by drilling out the rivets with #30 drill bit. If the glass is loose, you will need to remove the glass and re-attach the glass to the frame. If the glass is not loose, you will only need to install the door header to the top of the door trim. Installation instructions for the door header trim are available on the last page of this how-to. Start by opening the door and push on the glass from the inside around the interior frame. push it outward from the inside of the door and observing the seal around the entire glass surface. Also make sure the adhesion between the tape/adhesive and glass as well as the gasket adhesive to the glass are being maintained. Watch the side and top of the door frame where the glass meets the frame to see if glass is separating from the frame. After the glass trim is removed drill out the interior skin of the door with a #30 drill bit and remove the skin. Use a plastic scraping tool or wire and work it between the glass and the frame to completely release the glass. Clean all of the old adhesive off of the frame and glass, and be careful not to scratch the glass. A metal scraper can be used to get the sealant off of the frame. Surfaces should be free of grease, dirt, and other contaminants. Wipe the frame surface clean with alcohol. Apply the (part number 365367) gasket to frame between extrusion and glass on outer edge. Apply (part number 195467-18 Lords adhesive) adhesive to door frame and attach glass. The bead of sealant should be 1/4″ wide and 1/4″ thick. Re-install the inside skin and the glass closeout and shade. Clamp the glass in place for at least 30 minutes, and tight enough to compress the rubber gasket. Adhesive fully cures in 24 hours. Handling time is 3-5 minutes. (Note) cleanup of wet adhesive should be done with a solvent, do not use alcohol. Clamp the sides and the top of the glass to the frame. Only clamp tight enough to hold the glass against the gasket so the gasket is 1/16″ thick. Gasket Slide the edge of the glass to the bottom of the track and line up the sides before laying it down on the frame. Installing of the door header trim: Install the J trim so the lip overlaps the glass on the out side of the door. Use a #40 drill bit and predrill holes through the J trim into the door frame. Install 6 #6 x 3/4 Stainless steal screws ( part number 345418) into the predrilled holes. If the glass was not loose or after you have re attached the glass the door header will need to be installed. If the rubber header was installed remove it to install the J trim underneath. Main Door Glass Main Door Glass PVC door header trim #6×3/4 ss self-drilling screw Main door close out trim Flat gasket Aluminum door header Use a #40 drill bit and predrill holes through the header into the door frame. Install 6 #6 x 3/4 Stainless steal screws ( part number 345418) into the predrilled holes. Door header trim part number 204166

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IMPORTANT SAFETY RECALL This notice applies to your vehicle: «VIN» «Owner_name» «Street» «City», «State» «Zip» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Airstream has decided that a defect that relates to motor vehicle safety exists in certain model year 2017-2022 Basecamp 16′ & model year 2021-2022 Basecamp 20′ travel trailers. As a result, Airstream is conducting a safety recall. Airstream, Inc. (Airstream) is recalling certain 2017-2022 Basecamp 16′ & 2021-2022 Basecamp 20′ travel trailers. The adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. If this occurs, the glass could become a projectile, increasing the risk of a crash, personal injury and/or property damage. An inspection of the entry door window glass will occur. If the glass passes the inspection, and the proper trim fasteners are installed, then no further action needed. If the glass does not pass the inspection, or the proper fasteners are not installed on the top of the door, the items will be replaced. This will be done at no cost to the customer. This repair will take approximately .5 to 2.5 hrs. You should contact your selling dealer immediately to schedule a service appointment to have the inspection performed on your vehicle. If you have any questions concerning this recall or if you need any assistance, please contact the Airstream Customer Service Department by mail at Airstream, P.O. Box 629, Jackson Center, OH 45334-0629, or by phone at 877-596-6111 ext. 7491. If you have had the appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Airstream by contacting the Airstream Customer Service Department. If after contacting Airstream Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us. Thank you for your attention and cooperation in this matter. Sincerely, Airstream Rick March General Manager of Airstream Customer Support Group cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: NHTSA 22V-932/Transport Canada 2022-718 Safety Advisory: February 9, 2023 What we will do Reason for this recall

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419 W. Pike St., Jackson Center, OH 45334 IMPORTANT SAFETY RECALL Airstream Basecamp Travel Trailer NHTSA 22V-932/Transport Canada 2022-718 Date: 1/6/2023 TO: Airstream Dealer PROBLEM: Airstream has determined that the main door glass can come loose from the metal frame on certain model year 2017-2022 Basecamp 16’& model year 2021-2022 Basecamp 20’ travel trailers. The adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. If this occurs, the glass could become a projectile, increasing the risk of a crash, personal injury and/or property damage. RANGE OF VEHICLES INVOLVED: 2017-2022 Basecamp 16’& 2021-2022 Basecamp 20’ travel trailers built between September 29, 2017 – July 23, 2021 Serial Number Range: 203004 – 206288 Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range which will not be affected by this recall. (A detailed list of the affected (1,992) units is available on AIRHUB) Operation Code & Flat Rates: The time allowed for this repair is as follows: Option 1: TCSBR8908100 – Inspection/Door Header Trim Installation = .50 hrs. Option 2: TCSBR8909100 – Inspection/Window Replacement/Install Door Header Trim = 2.5hrs WARRANTY REIMBURSEMENT: A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .50 hrs. SERVICE ACTION: Inspection of the main door glass. If the main door glass is loose the glass will need to be removed, the metal frame cleaned, prepped, adhesive applied, and glass reinstalled. Also, a piece plastic trim will need to be installed to the top of the door. Please contact the Airstream Warranty Department at 877-596-6111 Ext. 7491 to order the necessary parts to complete the recall remedy. These will be sent at no charge. Notice: Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. encl. – Owners Letter, Repair Procedure Rick March General Manager of Airstream Customer Service Group Re: NHTSA Recall No. 22V-932 Transport Canada 2022-718

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