ACX-2302 Visor May Obstruct Clearance Lights – 2020-2023 Autocar Xpeditor

SEOCONTENT-START

4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
General Recall Reimbursement Plan
I. Introduction
Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar,
LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic
Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by
vehicle owners before they are notified of a related safety recall.
As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s
general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification
of potential safety-related defects or noncompliance.
II. Reimbursement Notification
Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar
is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service
to remedy the defect or noncompliance prior to a specified ending date.
As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which
Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific
reimbursement plan is made available for a particular recall.
Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service &
Warranties Department, at the following address or otherwise applicable business address:
Autocar LLC
Service & Warranties Department
551 S. Washington Street
Hagerstown, Indiana 47346
Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or
877-973-3486
NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for
reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to
the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and
customers first, and therefore, the company has generally has not firmly established such a beginning date
for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this
general policy.
Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate
that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e),
Autocar may not include a reimbursement notification when all vehicles are well within the warranty
period, subject to approval by NHTSA.
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
III. Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall; or,
• The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal
of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for each replacement
item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced,
plus taxes, where the brand or model purchased by the owner was different than the brand or model that
was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement
provisions identified above for vehicles will apply.
As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s
original or extended warranty would have provided for a free repair of the defect or noncompliance will not
be eligible for reimbursement.
IV. Entity Authorized to Provide Reimbursement
Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a
particular recall, and will encourage owners to pursue requests for reimbursement directly through its
Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever
manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner
will be directed to submit the required documentation, upon which reimbursement eligibility will be
determined.
V. Required Documentation
The reimbursement determination will depend upon the information provided by the owner.
As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information:
• Claimant’s name and mailing address;
• For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model
year;
• For replacement equipment, a description of such equipment or, for tires, the model and size;
• Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable
recall campaign number);
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was
obtained;
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Autocar may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty
was not honored or that the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
VI. Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Autocar.
As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by
reference. Information specific to a particular recall also may be incorporated into the Part 573.6
notification.
VII. Response to Requests for Reimbursement
Autocar will act upon requests for reimbursement as follows:
• Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies
the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that
includes a clear, concise statement of the reasons for the denial.
• If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the
claimant within 60 days of receipt of the claim of the documentation that is needed and offer an
opportunity to resubmit the claim with complete documentation.
Reimbursement shall be in the form of a check from Autocar.
VIII. Miscellaneous
Autocar will make a copy of this plan available to the public, upon request.
As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on
noncompliant or defective labels.
As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an
owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the
first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is
issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years.
Dated: June 1, 2022

**************************************************************************************************************

551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s)
with the VIN(s) indicated on the enclosed
owner response cards.
AUTOCAR, LLC SAFETY RECALL ACX-2302
NHTSA RECALL NO. 23V019
Dear Autocar Truck Owner:
March 2023
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 346, 2020-2023 model
year Xp ed i t o r (ACX) chassis. These chassis were manufactured between Apr i l 29 , 2019 and
September 13, 2022 with non-sequential serial numbers in the range of 230882 through 239676. Our records
indicate that your vehicle was manufactured within this time period and may contain the defect described
herein.
MODELS
AFFECTED:
Autocar Xpeditor (ACX) MY 2020-2023
COMPONENTS
AFFECTED:
The external sun visor obstructs the roof mounted clearance lamps.
SAFETY DEFECTS
AND POTENTIAL
RISKS:
The clearance lamp view is obstructed and increases the risk of a crash.
REPAIR
REQUIRED:
The clearance lamps will be remounted at no charge.
TIME REQUIRED
FOR THE REPAIR:
The estimated labor time to repair your vehicle is 1 hour.
WHAT YOU
SHOULD DO:
This is the first of two notices you will receive regarding this subject. This letter is to
inform you of an upcoming recall to correct the issue noted above. The parts required for
the repair are being procured and we expect to have components available within the
next 90 days. You may continue to operate your vehicle. The second notice will inform
you when the final remedy is available. When you receive the second notice, please
contact your local authorized Autocar service site or email [email protected].
If you have questions or concerns regarding this notification, please contact Autocar
technical support at 888-218-3611.
ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to
recover the amount you paid for those repairs. Submit a copy of all documentation
supporting your claim to Autocar at the address set forth below in the “Assistance”
section.
NOTICE
REGARDING
LEASED
VEHICLES:
If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are
obligated under federal law to provide a copy of this Notice to the lessee of such vehicle
within 10 days of your receipt of this Notice. Further, you must maintain a record, which
identifies the lessee(s) to whom you send a copy of this Notice, the date you send the
Notice and the VIN of the vehicle that you have leased to the lessee(s).
For purposes of this Notice, the term “Lessor” means a person or entity that is the
owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the
date of this Notice.
OWNER RECALL
RESPONSE
CARD:
The enclosed Owner Recall Response Card identifies your vehicle. Please complete
this postage-paid card and return it to Autocar. If you do not own, have sold or have
traded the vehicle identified on the card, please indicate that on the postage-paid card
and return it to Autocar.
ASSISTAN
CE:
If you need assistance with this recall, call our toll-free numbers below or write to
Autocar at:
Autocar, LLC
Service & Warranty Departments
551 S. Washington St.
Hagerstown, Indiana 47346
888-218-3611 (Toll Free)
877-973-3486 (Toll Free)
You may also submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go
to http://www.safercar.gov.
We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your
safety and satisfaction with your vehicle.
Sincerely,
AUTOCAR, LLC
ACF 00002 Rev. 000

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Page 1 of 10
December 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
ATTENTION:
Service Managers / Parts Managers.
SUBJECT:
Autocar, LLC has determined that certain ACX models manufactured with an external sun visor
obstructs the roof mounted clearance lamps.
SAFETY RECALL INFORMATION:
This Recall Bulletin provides instructions regarding the remounting of the clearance and
identification lamps.
VEHICLES AFFECTED:
There are 445, 2020-2023 model year Xpeditor (ACX) chassis. These chassis were
manufactured between April 29, 2019, and August 29, 2023, with non-sequential serial
numbers in the range of 230882 through 242732. To determine if a vehicle is affected by this
Recall, log in to the Autocar Warranty Management System at www.autocartruck.com<http:// www.autocartruck.com>. From the main menu, select “View Recalls/ Service Programs” and
look for the Autocar Recall number above. A spreadsheet file will be accessible with the VIN
list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN
Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis
Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the
“Recall/Service Program Information” section to determine if the Recall is open.
TO OBTAIN PARTS:
DO NOT submit a Solutions ticket. Verify that you have authorization from the customer to
perform this work and send an e-mail to: [email protected].
Include:
1. VIN(s) (or) (last 6 digits of the VIN(s))
2. Attention To Name
3. Ship To Address.
SERVICE RESPONSIBILITY:
Service sites must perform this Recall on affected vehicles at no charge to the owner
regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken
into or is currently in your vehicle inventory, or at your center for service, you must perform this
Recall before the vehicle is sold or released to the owner.
Page 2 of 10
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
December 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
CLAIMS FOR REIMBURSEMENT:
Submit a claim for reimbursement in accordance with Autocar’s Warranty Administration
Manual with the following claim coding information:
REQUIRED PARTS:
(1) S8512001K001 Lamp Spacer Kit
(5) A8510067-001 Spacer
(10) A8510068-001 Seal
(10) GZ030010-002 Screw
(10) GZ05003-001 Rubber Washer
CLAIM CODING INFORMATION:
Labor
Operation
Code Number
Time
Allowance
SRT
Description
35307-0-08 1.0 HR Lamp Spacer
Install
Page 3 of 10
December 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
SAFETY NOTICES:
Allow the vehicle’s engine and cooling system to cool to ambient temperature before performing
the repair procedure. A hot engine or cooling assembly may cause burns or other personal
injury.
Never rely on the hydraulic pressure to hold the cab in an open position. Always use the safety
pin in the cab tilt lock tube to prevent serious personal injury or death.
To prevent eye injury, always wear eye protection when performing vehicle maintenance, service
or inspection.
Before working on a vehicle, set the parking brake, place the transmission in neutral and block
the wheels. Failure to do so can result in unexpected vehicle movement and can cause serious
personal injury or death.
Page 4 of 10
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
December 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
Working on CNG/LNG Trucks
If you store or dispense Compressed Natural Gas (CNG) or Liquefied Natural Gas (LNG), or if
you work on CNG or LNG trucks, your location must be fully compliant with applicable codes,
regulations and standards, including National Fire Protection Associate (NFPA) codes, Society
of Automotive Engineers (SAE) standards, American National Standards Institute (ANSI) Natural
Gas Vehicle (NGV) standards, the United States Code of Federal Regulations (CFR) and your
state and local fire and other applicable codes (including, for example, the California Code of
Regulations and the Texas Administrative Code).
Contact your local fire department for guidance and additional compliance information.
Technicians working on Autocar trucks with CNG or LNG engines must be trained in the proper
repair of CNG and LNG trucks and engines and the safe storage and dispensing of CNG and
LNG.
Working on CNG Fuel Systems
CNG fuel systems include a high pressure (3600 psi) system for fuel storage and a low pressure
system (125 psi) for consumption by the engine. Understanding the characteristics of CNG and
how the fuel system works will prevent injury and damage to persons and property.
Attempting to operate or maintain any CNG fuel system without proper training is dangerous.
Complete training and consult instructional bulletins from the CNG system suppliers, such as
Agility Fuel Systems’ Field Service Bulletin, Safely Working on CNG Fuel Systems.
Welding and Hot Work Near CNG and LNG Trucks
Welding, grinding, and other “hot work” can be safely performed on or near a CNG or LNG
vehicle, but certain precautions must be followed. Understand and perform the necessary
precautions provided by the CNG system suppliers, such as Agility Fuel Systems’ Field Service
Bulletin, Welding and Hot Work Precautions Near CNG and LNG Vehicles.
Page 5 of 10
December 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
CNG Cylinders
CNG fuel containers must meet Federal Motor Vehicle Safety Standard (FMVSS) 304
(Compressed Natural Gas Fuel Container Integrity) and/or ANSI/CSA NGV2 (Basic Requirements
for Compressed Natural Gas Vehicle Fuel Containers). Both standards specify a detailed visual
examination every three years.
Truck owners are required to complete all necessary inspections, in accordance with the
applicable standards and other resources, such as the Clean Vehicle Education Foundation and
NGVAmerica’s Compressed Natural Gas (CNG) Container Visual Inspection Advisory.
FMVSS 304 also requires that cylinders not be used after the end of life (EOL) date provided
on the tank label. The EOL date is also displayed in the engine compartment and at the fueling
connection of each truck. If there are any question as to proper decommissioning of a cylinder,
contact the manufacturer, whose name and address is also required to be on the label.
CNG Fuel Container Pressure Relief Devices (PRDs)
PRDs must be properly maintained and positioned for safe operation of a CNG fuel system.
Missing vent caps can allow moisture into PRDs and vent lines, which can freeze and damage
these safety components. Debris which clogs the PRDs and/or vent lines can prevent proper
function.
PRDs must be positioned to vent upward, not outward, from a vehicle.
Verify that every truck owner completes periodic inspections of the PRDs and vent lines and
systems, in accordance with guidance provided by the system component suppliers.
Alert First Responders to CNG and LNG
In the event of a fire or other emergency, alert first responders to the presence and location
of CNG fuel systems, tanks and dispensers. Ensure that emergency personnel are aware of
proper precautions, such as those provided in Agility’s First Responder Guide: CNG and LNG
Vehicle Fuel Systems.
Page 6 of 10
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
December 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
LOCKOUT/TAGOUT PROCEDURES:
Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning
entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA
1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must
be disabled by the following steps before performing any work on the vehicle:
1. Place the transmission in NEUTRAL.
2. Set the parking brake.
3. Shut the engine OFF.
4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or
performing any work on the vehicle.
5. Turn the battery disconnect switch OFF, if equipped.
6. Completely drain the air from the primary/A system and secondary/B system by opening
the drain valves on the air tanks themselves or by using the drain manifold if supplied.
When draining the air tanks, do not look into the area where air is draining. Dirt or sludge
particles may be expelled in the air stream and can cause eye injury.
7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing
any work on the vehicle.
8. Take proper precautions before working under the vehicle. Use ramps approved for the
weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported
by jacks alone. Always use jack stands to support the vehicle.
Page 7 of 10
December 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
REMOUNTING OF THE CLEARANCE LAMPS
1. Follow all lockout/tagout procedures and verify the battery disconnect switch is in the
“OFF” position. If the unit is not equipped with a battery disconnect switch, disconnect the
battery cables beginning with the negative cables, followed by the positive cables.
2. Unlock and open both cab doors.
3. Locate and remove the (20) screws from the overhead console covers, set the screws and
covers aside for reinstallation (See Figure 1).
Figure 1
4. Remove the radio blank plate from the overhead console and set aside for reinstallation
(See Figure 2).
Radio Blank Plate
Figure 2
Remove Screws
Page 8 of 10
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
December 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
5. Locate (3) identification lamp and (2) clearance lamp connectors within the overhead
console and disconnect them from the overhead harness (See Figures 3, 4 and 5).
Note: Figures 3, 4 and 5 represent the most common location and application. Due to
production variations, your vehicle may vary from the illustrations.
Clearance Lamp Connector
Figure 3
Identification Lamp Connectors
Figure 4
Page 9 of 10
December 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
Clearance Lamp Connector
Figure 5
6. Locate the clearance and identification lamps. Remove and discard (10) mounting screws.
Remove the clearance and identification lamps and set aside for reinstallation. Remove
and discard any remaining seal and sealant from the cab roof and lamps (See Figure 6).
Remove (10) Screws
Identification Lamps
Clearance Lamp
Clearance Lamp
Figure 6
Page 10 of 10
SAFETY RECALL BULLETIN
NHTSA RECALL 23V019
AUTOCAR, LLC SAFETY RECALL ACX-2302
December 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
7. Apply clear RTV silicone (obtained locally) to the cab and spacer surface. Install (1)
A8510067-001 spacer, (2) A8510068-001 seals, (2) GZ05003-001 rubber washers and the
marker lamps set aside in step 6, using (2) GZ030010-002 screws. Repeat this process for
the remaining (4) lamps (See Figure 7).
Screws
Seals
Cab Surface
Spacer
Apply Clear
RTV Silicone
(obtained locally)
Rubber Washers
Figure 7
8. Connect the lamps disconnected in step 5.
9. Install the overhead console covers, screws and radio blank plate that were set aside in
steps 3 and 4.
10. Turn the battery disconnect switch to the “ON” position or reconnect the batteries
beginning with the positive cables followed by the negative cables.
11. Installation is complete.
Note: If you have questions or concerns regarding this Safety Recall, please contact
Autocar technical support at 888-218-3611.

**************************************************************************************************************

551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s)
with the VIN(s) indicated on the enclosed
owner response cards.
AUTOCAR, LLC SAFETY RECALL ACX-2302
NHTSA RECALL NO. 23V019
Dear Autocar Truck Owner:
December 2023
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in certain 2020-2023 model
year Xp e d i t or (ACX) chassis. These chassis were manufactured between Apr i l 29 , 2019 and August
29. 2023 with non-sequential serial numbers in the range of 230882 through 242732. Our records indicate that
your vehicle was manufactured within this time period and may contain the defect described herein.
MODELS
AFFECTED:
Autocar Xpeditor (ACX) MY 2020-2023
COMPONENTS
AFFECTED:
The external sun visor obstructs the roof mounted clearance lamps.
SAFETY DEFECTS
AND POTENTIAL
RISKS:
The clearance lamp view is obstructed and increases the risk of a crash.
REPAIR
REQUIRED:
The clearance lamps will be remounted at no charge.
TIME REQUIRED
FOR THE REPAIR:
The estimated labor time to repair your vehicle is 1 hour.
WHAT YOU
SHOULD DO:
To have your vehicle repaired, contact your local authorized Autocar service site or email
[email protected].
ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to
recover the amount you paid for those repairs. Submit a copy of all documentation
supporting your claim to Autocar at the address set forth below in the “Assistance”
section.
NOTICE
REGARDING
LEASED
VEHICLES:
If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are
obligated under federal law to provide a copy of this Notice to the lessee of such vehicle
within 10 days of your receipt of this Notice. Further, you must maintain a record, which
identifies the lessee(s) to whom you send a copy of this Notice, the date you send the
Notice and the VIN of the vehicle that you have leased to the lessee(s).
For purposes of this Notice, the term “Lessor” means a person or entity that is the
owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the
date of this Notice.
OWNER RECALL
RESPONSE
CARD:
The enclosed Owner Recall Response Card identifies your vehicle. Please complete
this postage-paid card and return it to Autocar. If you do not own, have sold or have
traded the vehicle identified on the card, please indicate that on the postage-paid card
and return it to Autocar.
ASSISTAN
CE:
If you need assistance with this recall, call our toll-free numbers below or write to
Autocar at:
Autocar, LLC
Service & Warranty Departments
551 S. Washington St.
Hagerstown, Indiana 47346
888-218-3611 (Toll Free)
877-973-3486 (Toll Free)
You may also submit a complaint to:
Administrator.
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go
to http://www.safercar.gov.
We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your
safety and satisfaction with your vehicle.
Sincerely,
AUTOCAR, LLC
ACF 00002 Rev. 000

**************************************************************************************************************

ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
AUTOCAR, LLC ACX-2302
NHTSA RECALL NO. 23V019
December 2023
TO: U.S. Distributors
Dealer Principals, Service Managers, Warranty Managers, Parts Managers
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in certain 2020-2023
model year Xpe d i t or (ACX) chassis. These chassis were manufactured between Apr i l 29 , 2019 and
August 29. 2023 with non-sequential serial numbers in the range of 230882 through 242732. Accordingly, a
recall to address this issue is being initiated effective December 20, 2023.
MODELS
AFFECTED:
Autocar Xpeditor (ACX) MY 2020-2023
COMPONENTS
AFFECTED:
The external sun visor obstructs the roof mounted clearance lamps.
SAFETY
DEFECTS AND
POTENTIAL
RISKS:
The clearance lamp view is obstructed and increases the risk of a crash.
REPAIR
REQUIRED:
The clearance lamps will be remounted at no charge.
REPAIR
AVAILABLE:
VIN profiles in the Autocar Warranty System will be updated to show the open recall on
December 20, 2023, and a spreadsheet of the affected VINs will be available in the
Warranty system.
REMINDER: It is a violation of Federal law to sell or lease a vehicle covered by this recall notice
unless the recall remedy has been completed. Substantial civil penalties apply to
violations of this law.
If you have any questions or concerns, please contact the Autocar Warranty Department
at [email protected].
Sincerely,
AUTOCAR, LLC

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-019
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC JAN 23, 2023 NHTSA Recall No. : 23V-019 Manufacturer Recall No. : ACX-2302
Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 346 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All ACX (Xpeditor) units manufactured with the suspect sun visor are included.
Production Dates : APR 29, 2019 – SEP 13, 2022 VIN Range 1 : Begin : 5VCACLDF0LC230882 End : 5VCACDAF9PC239676 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The external sun visor obstructs the roof mounted clearance lamps. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : The clearance lamp view is obstructed and increases the risk of a crash.
Description of the Cause : A manufacturing error resulted in the roof mounted sun visor being taller in profile than prior versions. Identification of Any Warning
that can Occur : Visually obstructed view of the clearance lamps.
Involved Components : Part 573 Safety Recall Report 23V-019 Page 2 Component Name 1 : Autocar Sun Visor Component Description : Autocar Sun Visor Component Part Number : A6200046-001 Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
August 19, 2022, Autocar personnel reported the sun visor partly obscured the corner mounted roof clearance lamp and began investigating. August 22, 2022, through January 2023 Autocar tested photometry and sun visor placement. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to preform a voluntary safety recall. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy is undetermined and under development at this time. A stop ship has been initiated for all vehicles built with the suspect sun visor. Recall Schedule :
Description of Recall Schedule : Owner and dealer notification will begin March 23, 2023, and end March
24, 2023.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-019
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023 Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-019
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC MAR 17, 2023 NHTSA Recall No. : 23V-019 Manufacturer Recall No. : ACX-2302 Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 346 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All ACX (Xpeditor) units manufactured with the suspect sun visor are included.
Production Dates : APR 29, 2019 – SEP 13, 2022 VIN Range 1 : Begin : 5VCACLDF0LC230882 End : 5VCACDAF9PC239676 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The external sun visor obstructs the roof mounted clearance lamps. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : The clearance lamp view is obstructed and increases the risk of a crash.
Description of the Cause : A manufacturing error resulted in the roof mounted sun visor being taller in profile than prior versions. Identification of Any Warning
that can Occur : Visually obstructed view of the clearance lamps.
Involved Components : Part 573 Safety Recall Report 23V-019 Page 2 Component Name 1 : Autocar Sun Visor Component Description : Autocar Sun Visor Component Part Number : A6200046-001 Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
August 19, 2022, Autocar personnel reported the sun visor partly obscured the corner mounted roof clearance lamp and began investigating. August 22, 2022, through January 2023 Autocar tested photometry and sun visor placement. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to preform a voluntary safety recall. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy is undetermined and under development at this time. March 17, 2023, the roof mounted clearance lamps will be relocated above the sun visor.
A stop ship has been initiated for all vehicles built with the suspect sun visor. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-019
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner and dealer notification will begin March 23, 2023, and end March
24, 2023.
Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-019
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC MAR 23, 2023 NHTSA Recall No. : 23V-019 Manufacturer Recall No. : ACX-2302 Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 373 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All ACX (Xpeditor) units manufactured with the suspect sun visor are included.
Production Dates : APR 29, 2019 – DEC 06, 2022 VIN Range 1 : Begin : 5VCACLDF0LC230882 End : 5VCACRCE1PC240404 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The external sun visor obstructs the roof mounted clearance lamps. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : The clearance lamp view is obstructed and increases the risk of a crash.
Description of the Cause : A manufacturing error resulted in the roof mounted sun visor being taller in profile than prior versions. Identification of Any Warning
that can Occur : Visually obstructed view of the clearance lamps.
Involved Components : Part 573 Safety Recall Report 23V-019 Page 2 Component Name 1 : Autocar Sun Visor Component Description : Autocar Sun Visor Component Part Number : A6200046-001 Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
August 19, 2022, Autocar personnel reported the sun visor partly obscured the corner mounted roof clearance lamp and began investigating. August 22, 2022, through January 2023 Autocar tested photometry and sun visor placement. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to perform a voluntary safety recall. Amended March 23, 2023, an additional 27 units were identified by Autocar and added to the suspect population. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy is undetermined and under development at this time. March 17, 2023, the roof mounted clearance lamps will be relocated above the sun visor.
A stop ship has been initiated for all vehicles built with the suspect sun visor. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-019
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner and dealer notification will begin March 23, 2023, and end March
24, 2023.
Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-019
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC MAR 17, 2023 NHTSA Recall No. : 23V-019 Manufacturer Recall No. : ACX-2302 Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 346 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All ACX (Xpeditor) units manufactured with the suspect sun visor are included.
Production Dates : APR 29, 2019 – SEP 13, 2022 VIN Range 1 : Begin : 5VCACLDF0LC230882 End : 5VCACDAF9PC239676 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The external sun visor obstructs the roof mounted clearance lamps. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : The clearance lamp view is obstructed and increases the risk of a crash.
Description of the Cause : A manufacturing error resulted in the roof mounted sun visor being taller in profile than prior versions. Identification of Any Warning
that can Occur : Visually obstructed view of the clearance lamps.
Involved Components : Part 573 Safety Recall Report 23V-019 Page 2 Component Name 1 : Autocar Sun Visor Component Description : Autocar Sun Visor Component Part Number : A6200046-001 Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
August 19, 2022, Autocar personnel reported the sun visor partly obscured the corner mounted roof clearance lamp and began investigating. August 22, 2022, through January 2023 Autocar tested photometry and sun visor placement. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to preform a voluntary safety recall. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy is undetermined and under development at this time. March 17, 2023, the roof mounted clearance lamps will be relocated above the sun visor.
A stop ship has been initiated for all vehicles built with the suspect sun visor. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-019
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner and dealer notification will begin March 23, 2023, and end March
24, 2023.
Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

SEOCONTENT-END