ACX-2301 Inaccurate Fuel Gauge Reading – 2021-2023 Autocar Xpeditor

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4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
General Recall Reimbursement Plan
I. Introduction
Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar,
LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic
Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by
vehicle owners before they are notified of a related safety recall.
As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s
general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification
of potential safety-related defects or noncompliance.
II. Reimbursement Notification
Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar
is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service
to remedy the defect or noncompliance prior to a specified ending date.
As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which
Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific
reimbursement plan is made available for a particular recall.
Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service &
Warranties Department, at the following address or otherwise applicable business address:
Autocar LLC
Service & Warranties Department
551 S. Washington Street
Hagerstown, Indiana 47346
Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or
877-973-3486
NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for
reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to
the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and
customers first, and therefore, the company has generally has not firmly established such a beginning date
for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this
general policy.
Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate
that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e),
Autocar may not include a reimbursement notification when all vehicles are well within the warranty
period, subject to approval by NHTSA.
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
III. Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall; or,
• The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal
of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for each replacement
item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced,
plus taxes, where the brand or model purchased by the owner was different than the brand or model that
was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement
provisions identified above for vehicles will apply.
As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s
original or extended warranty would have provided for a free repair of the defect or noncompliance will not
be eligible for reimbursement.
IV. Entity Authorized to Provide Reimbursement
Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a
particular recall, and will encourage owners to pursue requests for reimbursement directly through its
Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever
manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner
will be directed to submit the required documentation, upon which reimbursement eligibility will be
determined.
V. Required Documentation
The reimbursement determination will depend upon the information provided by the owner.
As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information:
• Claimant’s name and mailing address;
• For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model
year;
• For replacement equipment, a description of such equipment or, for tires, the model and size;
• Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable
recall campaign number);
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was
obtained;
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Autocar may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty
was not honored or that the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
VI. Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Autocar.
As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by
reference. Information specific to a particular recall also may be incorporated into the Part 573.6
notification.
VII. Response to Requests for Reimbursement
Autocar will act upon requests for reimbursement as follows:
• Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies
the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that
includes a clear, concise statement of the reasons for the denial.
• If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the
claimant within 60 days of receipt of the claim of the documentation that is needed and offer an
opportunity to resubmit the claim with complete documentation.
Reimbursement shall be in the form of a check from Autocar.
VIII. Miscellaneous
Autocar will make a copy of this plan available to the public, upon request.
As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on
noncompliant or defective labels.
As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an
owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the
first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is
issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years.
Dated: June 1, 2022

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Page 1 of 3
February 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V018
AUTOCAR, LLC SAFETY RECALL ACX-2301
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
ATTENTION:
Service Managers / Parts Managers.
SUBJECT:
Autocar, LLC has determined that a programming error during manufacturing may allow the
fuel gauge to display 50% constant.
SAFETY RECALL INFORMATION:
This document provides information regarding reprogramming of the instrumentation.
VEHICLES AFFECTED:
There are 206, 2021-2023 model year ACX (Xpeditor) vehicles manufactured between January
5, 2021, and September 19, 2022, with non-sequential serial numbers between 223088 and
241053. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty
Management System at www.autocartruck.com. From the main menu, select “View Recalls/
Service Programs” and look for the Autocar Recall number above. A spreadsheet file will be
accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle
is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management
System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is
displayed, scroll down to the “Recall/Service Program Information” section to determine if the
Recall is open.
SERVICE RESPONSIBILITY:
Service sites must perform this Recall on affected vehicles at no charge to the owner
regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken
into or is currently in your vehicle inventory, or at your center for service, you must perform this
Recall before the vehicle is sold or released to the owner.
Page 2 of 3
SAFETY RECALL BULLETIN
NHTSA RECALL 23V018
AUTOCAR, LLC SAFETY RECALL ACX-2301
February 2023
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
CLAIM CODING INFORMATION:
Labor
Operation
Code Number
Time
Allowance
SRT
Description
36511-0-03 1.0 HR CNG Fuel Gauge
LOCKOUT/TAGOUT PROCEDURES:
Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning
entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA
1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must
be disabled by the following steps before performing any work on the vehicle:
1. Place the transmission in NEUTRAL.
2. Set the parking brake.
3. Shut the engine OFF.
4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or
performing any work on the vehicle.
5. Turn the battery disconnect switch OFF, if equipped.
6. Completely drain the air from the primary/A system and secondary/B system by opening
the drain valves on the air tanks themselves or by using the drain manifold if supplied.
When draining the air tanks, do not look into the area where air is draining. Dirt or sludge
particles may be expelled in the air stream and can cause eye injury.
7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing
any work on the vehicle.
8. Take proper precautions before working under the vehicle. Use ramps approved for the
weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported
by jacks alone. Always use jack stands to support the vehicle.
Page 3 of 3
February 2023
SAFETY RECALL BULLETIN
NHTSA RECALL 23V018
AUTOCAR, LLC SAFETY RECALL ACX-2301
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
REPROGRAMMING INSTRUCTIONS FOR THE CNG FUEL GAUGE
FUNCTION
1. Unlock and open both doors.
2. Log in to the Autocar Warranty Management System at www.autocartruck.com. From
the main menu, select “View Recalls/Service Programs” and locate “2021 IFM & Display
Programming SB 3-147-003.” Complete the update instructions as required.
3. Reprogramming is complete.
Note: If you have questions or concerns regarding this Recall Bulletin, please contact
Autocar Technical Support at 888-218-3611.

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ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s)
with the VIN(s) indicated on the enclosed
owner response cards.
Dear Autocar Truck Owner:
AUTOCAR, LLC RECALL ACX-2301
NHTSA RECALL 23V018
February 2023
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 206, 2021-2023 model
year Xpeditor (ACX) chassis manufactured between January 5, 2021, and September 19, 2022, with nonsequential
serial numbers in the range of 235088 through 241053. Our records indicate that your vehicle was
manufactured within this time and may contain the defect described herein.
MODELS
AFFECTED:
Autocar Xpeditor (ACX) MY 2021-2023
COMPONENTS
AFFECTED:
The fuel gauge may display a false fuel level reading of 50%.
SAFETY DEFECTS
AND POTENTIAL
RISKS:
If the programming error results in a false fuel level reading, the vehicle could run out of
fuel and stall unexpectedly, increasing the risk of a crash.
REPAIR
REQUIRED:
The dash display will be reprogrammed at no charge.
TIME REQUIRED
FOR THE REPAIR:
The labor time to repair your vehicle is 1.0 hour.
WHAT YOU
SHOULD DO:
To have your vehicle repaired, contact your local authorized Autocar service site or email
[email protected].
ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to recover
the amount you paid for those repairs. Submit a copy of all documentation supporting your
claim to Autocar at the address set forth below in the “Assistance” section.
NOTICE
REGARDING
LEASED
VEHICLES:
If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are
obligated under federal law to provide a copy of this Notice to the lessee of such vehicle
within 10 days of your receipt of this Notice. Further, you must maintain a record, which
identifies the lessee(s) to whom you send a copy of this Notice, the date you send the
Notice and the VIN of the vehicle that you have leased to the lessee(s).
For purposes of this Notice, the term “Lessor” means a person or entity that is the
owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the
date of this Notice.
OWNER RECALL
RESPONSE
CARD:
The enclosed Owner Recall Response Card identifies your vehicle. Please complete this
postage-paid card and return it to Autocar. If you do not own, have sold or have traded
the vehicle identified on the card, please indicate that on the postage-paid card and return
it to Autocar.
ASSISTANCE: If you need assistance with this recall, call our toll-free numbers below or write to
Autocar at:
Autocar, LLC
Service & Warranty Departments
551 S. Washington St.
Hagerstown, Indiana 47346
888-218-3611 (Toll Free)
877-973-3486 (Toll Free)
You may also submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go
to http://www.safercar.gov.
We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your
safety and satisfaction with your vehicle.
Sincerely,
AUTOCAR, LLC

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ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
AUTOCAR, LLC ACX-2301
NHTSA RECALL NO. 23V018
February 2023
TO: U.S. Distributors
Dealer Principals, Service Managers, Warranty Managers, Parts Managers
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 206, 2021-2023 model
year Xpeditor (ACX) chassis manufactured between January 5, 2021, and September 19, 2022, with nonsequential
serial numbers in the range of 235088 through 241053. Accordingly, a recall to address this issue
is being initiated effective February 22, 2023.
MODELS
AFFECTED:
Autocar Xpeditor (ACX) MY 2021 – 2023
COMPONENTS
AFFECTED:
A programming error can result in a false fuel level reading of 50%.
SAFETY
DEFECTS AND
POTENTIAL
RISKS:
If the programming error results in a false fuel level reading, the vehicle could run
out of fuel and stall unexpectedly, increasing the risk of a crash.
REPAIR
REQUIRED:
The dash display will be reprogrammed at no charge to the owner.
REPAIR
AVAILABLE:
VIN profiles in the Autocar Warranty System will be updated to show the open recall on
February 22, 2023 and a spreadsheet of the affected VINs will be available in the
Warranty system.
REMINDER: It is a violation of Federal law to sell or lease a vehicle covered by this recall notice
unless the recall remedy has been completed. Substantial civil penalties apply to
violations of this law.
If you have any questions or concerns, please contact the Autocar Warranty Department
at [email protected].
Sincerely,
AUTOCAR, LLC

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC APR 11, 2023 NHTSA Recall No. : 23V-018 Manufacturer Recall No. : ACX-2301
Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 206 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG
Descriptive Information : All natural gas powered Autocar ACX units manufactured with the instrumentation programming error are included.
Production Dates : JAN 05, 2021 – SEP 19, 2022 VIN Range 1 : Begin : 5VCACSCEXMC235088 End : 5VCACLDF8PC241053 ✔ Not sequential Description of Defect :
Description of the Defect : A programming error can result in a false fuel level reading of 50% FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : If the programming error results in a false fuel level reading, the vehicle could run out of fuel and stall unexpectedly, increasing the risk of a crash.
Description of the Cause : An Autocar programming error occurred during manufacturing.
Identification of Any Warning
that can Occur :
The fuel level will indicate 50% constant.
Involved Components : Part 573 Safety Recall Report 23V-018 Page 2 Component Name 1 : Fuel Level Software Component Description : Software – Autocar Proprietary Component Part Number : No part numbers are assigned Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
November 4, 2022, Autocar personnel identified an error regarding the fuel level and began investigating. November 11, 2022, A new programming version was developed, and the release initiated to address the fuel level error. November through December 2022 Internal development and validation continued. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to perform a voluntary safety recall. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The instrumentation will be reprogrammed to display the correct fuel level.
The instrumentation programming was changed, and a clean point was established for production November 11, 2022. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-018
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner and dealer notifications will begin March 23, 2023, and end March
24, 2023.
Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Autocar, LLC JAN 23, 2023 NHTSA Recall No. : 23V-018 Manufacturer Recall No. : ACX-2301
Manufacturer Information :
Manufacturer Name : Autocar, LLC
Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346
Company phone : 7654895499
Population :
Number of potentially involved : 206 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2023 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG
Descriptive Information : All natural gas powered Autocar ACX units manufactured with the instrumentation programming error are included.
Production Dates : JAN 05, 2021 – SEP 19, 2022 VIN Range 1 : Begin : 5VCACSCEXMC235088 End : 5VCACLDF8PC241053 ✔ Not sequential Description of Defect :
Description of the Defect : A programming error can result in a false fuel level reading of 50% FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : If the programming error results in a false fuel level reading, the vehicle could run out of fuel and stall unexpectedly, increasing the risk of a crash.
Description of the Cause : An Autocar programming error occurred during manufacturing.
Identification of Any Warning
that can Occur :
The fuel level will indicate 50% constant.
Involved Components : Part 573 Safety Recall Report 23V-018 Page 2 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Autocar LLC Address : 551 S Washington St
Hagerstown Indiana 47346
Country : United States Chronology :
November 4, 2022, Autocar personnel identified an error regarding the fuel level and began investigating. November 11, 2022, A new programming version was developed, and the release initiated to address the fuel level error. November through December 2022 Internal development and validation continued. January 13, 2023, all relevant information was presented to Autocar’s management team and out of an abundance of caution, Autocar decided to perform a voluntary safety recall. Description of Remedy :
Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all
affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13 How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The instrumentation will be reprogrammed to display the correct fuel level.
The instrumentation programming was changed, and a clean point was established for production November 11, 2022. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-018
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner and dealer notifications will begin March 23, 2023, and end March
24, 2023.
Planned Dealer Notification Date : MAR 23, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAR 23, 2023 – MAR 24, 2023
* NR – Not Reported

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