CR5374 & CR5375 Power Steering Hose May Detach – 2022 Nova Bus LFS Transit Buses

SEOCONTENT-START

260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
M. Joe Customer
Transit Bus Company
260 Banker road
Plattsburgh, NY, USA 12901
October 17th, 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that a defect which relates to motor vehicle safety exists in certain Nova Bus LFS 2022 manufactured from October 31, 2022, to December 14, 2022, potentially equipped with at least one power steering hose manufactured by a certain manufacturer during a certain time period.
Nova Bus (US) Inc. have voluntarily submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 23V054.
The service document CR5374 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The steering hoses will be replaced. The vehicle can be remedied starting from April 1rst 2023. The remedy should take approximately 150 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect.
The affected vehicles may have certain power steering hoses manufactured by a certain manufacturer during a certain time period may have not been assembled properly. Certain hoses may have not been inserted properly inside the assembly fitting potentially causing an insufficient crimp/retaining force on the hose. A power steering oil leak may be observed before the hose separates. Under certain conditions, an insufficient crimp/retaining force on the hose may lead to a hose separation which may cause a sudden loss of power steering assist which may increase the risk of a vehicle crash, especially at medium speed in an urban environment.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Annex B.
SECOND NOTICE
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
If you have any questions regarding this Safety-Related Defect notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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NQF705003 VERSION 5
DESCRIPTION
T CHARGES 1 Replace the hydraulic hoses N95735-32, N95740-37, N95740-52 and N95841-01.
2 – Nova Bus Nova Bus
– –
TIME 2h30
–
SUBJECT: JUSTIFICATION:
Power Steering Hydraulic Hose
Certain power steering hoses manufactured by a certain manufacturer during a certain time period may have not been assembled properly. This may cause a power steering assist lost.
REVISION HISTORY REV.
NR DATE
2023MR06 Initial release CHANGE DESCRIPTION WRITTEN BY
Annie St-Jacques
DISPOSAL OF PARTS REMOVED PARTS ARE:
DIS
ed parts and the defective parts in
ffect.
APPROVED BY:
APPLICATION DEADLINES: N/A
CLAIM REFERENCE NUMBER: SR5374
MATERIAL REQUIRED PER VEHICLE
QTY PART NO REV. DESCRIPTION LEVEL 1
1 N95735-32 – HOSE WITH GUARD
1 N95740-37 B HOSE HYD HI-PAC WIRE BRAID
1 N95740-52 A HOSE HYD PWR STEERING ASSY
1 N95841-01 – HOSE ASSY HI-PAC WIRE BAND
2 N37749 B DUAL CLAMP TIE LEVEL 1 – SHOP SUPPLY
3 Li HYDRAULIC
OIL A MAXIMUM OF 3 LITERS OF HYDRAULIC OIL WILL BE REFUNDABLE UPON CLAIM. LEVEL 2
– – – –
Materials will be available within 35 days once your order has been placed.
To order, please contact novabus.parts@volvo.com
Or by phone for CANADA 1-800-771-6682, for USA 1-877-999-8808
Specify document number, quantity of parts required and shipping address.
REFERENCE:
SECTION:
RS NO:
EFFECTIVE IN PROD.: TC RECALL NO:
NHTSA RECALL NO:
Nova Bus Manuals
09: Engine and Cooling
–
LE84 (2023JA)
– 23V054
CR5374E
PAGE 1 OF 9
RECALL CAMPAIGN RECALL CAMPAIGN CR5374E CLIENT Chicago Transit Authority – CTA – Illinois ORDER LE87 ROAD NUMBER FROM TO
8461 8463 VIN (2NVY/4RKY…)
FROM TO
L82J5N97786 L82J5N97786 QTY 3 PAGE 2 OF 9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E
.f;g WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES. PROCEDURE 1.1. Park the vehicle on an even surface with the transmission on neutral.
1.2. Apply the parking brake and set the master control switch to the stop position.
1.3. Set the battery disconnect switch in the battery compartment to the off position. DRAIN HYDRAULIC OIL -Lts”””N_o_re _ Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL DRAIN PROCEDURE. 1.4. Open the rear engine access door. Locate the hydraulic reservoir and place a clean container to recover the oil (Figure 1).
1.5. Drain the oil. Keep the oil, it will be reused to fill the reservoir after the work has been completed.
1.6. Open the right front access door, locate the drain plug on the 90 deg fitting and place a clean container under it (Figure 2).
1.7. Remove plug and drain the remaining oil from the pipe. Keep the oil, it will be reused to fill the reservoir after the work has been completed. Figure 1 – Place Container to Collect Hydraulic Oil PAGE 3 OF 9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E Drain plug t
Figure 2 – Place Container to Collect Remaining Hydraulic Oil REPLACE HYDRAULIC HOSE N95740-37
1.8. At the rear of the vehicle, remove the RH lamp support panel and the RH rear end corner (Figure 3). Lamp support RH I , I
I Rear end corner RH Figure 3 – Remove RH Lamp Support and Rear end Corner PAGE40F9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E
1.9. Locate hydraulic pipe N95740-37 (Figure 4). Hydraulic hose N95740-37 Figure 4 – Replace Hydraulic Hose N95740-37 1.10. Remove any dual clamps securing the hose (note their position for reinstallation).
1.11. Disconnect the hose N95740-37 and remove from the vehicle.
1.12. Install the new hose N95740-37 in place and tighten both fittings to the torque value of 48 ±2 lb-ft (65 ±3 N·m). &N_o_re _ Refer to the maintenance manual, section 99: General Practices, for ORS-TYPE AND SAE 37°-JIC­ TYPE FITTING INSTALLATION. 1.13. Secure the new hose with new dual clamp ties N37749, replacing the ones removed at step 1.10. REPLACE HYDRAULIC HOSES N95735-32 AND N95841-01
1.14. Raise the vehicle. .Q)cAUTION
For information on hoisting and towing of the vehicle, see section 18: HOISTING AND TOWING in theNova Bus maintenance manual. Use appropriate hoisting equipment for your protection and to prevent damage to the vehicle. PAGE 5 OF 9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E
1.15. Remove the dust pan shown in Figure 5.
1.16. Locate the hydraulic hose N95735-32 between the hydraulic pump and the hydraulic oil filter andthe hydraulic hose N95841-01 between the hydraulic pump and the hydraulic oil reservoir (Figure 6).
1.17. Remove the twoP-clamps securingthe twohoses. Keepthe P-clamps andthe hardware forlaterreinstallation.
1.18. Disconnect the two hoses and remove from the vehicle. Remove dust pan Figure 5 – Remove Dust Pan Hydraulic oil filter Hydraulic oil reservoir Hydraulic hose N95735-32 P-Clamps Figure 6 – Location of Hydraulic Hoses N95735-32 and N95841-01 PAGE 60F 9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E
1.19. Install the new hose N95735-32 between the hydraulic pump and the hydraulic oil filter. Tighten by hand. Install the new hose N95841-01 between the hydraulic pump and the hydraulic oil reservoir. Tighten by hand. Tighten to the torque values shown in Figure 7.
1.20. Reinstall the two P-clamps with the hardware removed at step 1.17.Apply medium thread locker or equivalent on screw. Hydraulic hose N95735-32
48 ±2 lb-ft (65 ±3 N·m) Hydraulic hose N95841-01
48 ±2 lb-ft (65 ±3 N·m) Hydraulic hose N95841-01
83 ±4 lb-ft (113 ±5 N·m) Hydraulic hose N95735-32
48 ±2 lb-ft (65 ±3 N·m). Figure 7 – Replace Hydraulic Hoses N95735-32 and N95841-01 REPLACE HYDRAULIC HOSE N95740-52
1.21. Remove the dust pan shown in Figure 8.
1.22. Locate the hydraulic hose N95740-52, it is the shorter of the 2 hydraulic hose (Figure 9).
1.23. Remove the 3 double clamps. Keep double clamps and the hardware for later reinstallation.
1.24. Disconnect the hose N95740-52 and remove from the vehicle.
1.25. Install the new hose N95740-52 and tighten both fittings to the torque value of 48 ±2 lb-ft (65 ±3 N·m).
1.26. Reinstall the 3 double clamps with the hardware removed at step 1.23. Torque at the torque value of 9 lb-ft (12 N·m) and apply torque seal. PAGE 7 OF 9 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5374E Remove dust pan Figure 8 – Remove Dust Pan / ,, , Double clamps
9 lb-ft (12 N·m) Hydraulic hose N95740-52
48 ±2 lb-ft (65 ±3 N·m) Figure 9 – Replace Hydraulic Hose N95740-52 REFILL HYDRAULIC RESERVOIR
1.27.&FilNl the_hoyd_raruelic oil reservoir to the required level. _ Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL FILLING
PROCEDURE. PAGE 80F 9 NQF705003 VERSION 5 NQF705003 VERSION 5
CHECK FOR LEAKS
1.28. Start the vehicle and turn the steering wheel back and forth.
Figure 1 – Inspect hoses N95735-32, N95740-37, N95740-52 and N95841-01 connections to ensure there are no leaks.
1.29. Stop the engine.
CLEAN AND CLOSE
1.30. Clean any excess oil.
1.31. Reinstall the removed dust pans.
1.32. Lower the vehicle.
1.33. Reinstall the RH lamp support panel the RH rear end corner.
1.34. The vehicle can return in service.
CR5374E
PAGE 9 OF 9
RECALL CAMPAIGN

**************************************************************************************************************

NQF705003 VERSION 5
DESCRIPTION
T CHARGES
TIME 1 Replace the hydraulic hose N95740-37. 2 – Nova Bus
– Nova Bus 1h
– –
SUBJECT: JUSTIFICATION:
Power Steering Hydraulic Hose
Certain power steering hoses manufactured by a certain manufacturer during a certain time period may have not been assembled properly. This may cause a power steering assist lost.
REVISION HISTORY
REV. DATE CHANGE DESCRIPTION WRITTEN BY
NR 2023MR06 Initial release Annie St-Jacques
DISPOSAL OF PARTS REMOVED PARTS ARE:
DIS Yes –
ed parts and the defective parts in
ffect.
APPROVED BY:
APPLICATION DEADLINES: N/A
CLAIM REFERENCE NUMBER: SR5375
MATERIAL REQUIRED PER VEHICLE
QTY PART NO REV. DESCRIPTION LEVEL 1
1 N95740-37 B HOSE HYD HI-PAC WIRE BRAID
2 N37749 B DUAL CLAMP TIE LEVEL 1 – SHOP SUPPLY
3 Li HYDRAULIC
OIL A MAXIMUM OF 3 LITERS OF HYDRAULIC OIL WILL BE REFUNDABLE UPON CLAIM. LEVEL 2
– – – –
Materials will be available within 35 days once your order has been placed.
To order, please contact novabus.parts@volvo.com
Or by phone for CANADA 1-800-771-6682, for USA 1-877-999-8808
Specify document number, quantity of parts required and shipping address.
REFERENCE:
SECTION:
RS NO:
EFFECTIVE IN PROD.: TC RECALL NO:
NHTSA RECALL NO:
Nova Bus Manuals
09: Engine and Cooling
–
LE84 (2023JA)
– 23V054
CR5375E
PAGE 1 OF 5
RECALL CAMPAIGN RECALL CAMPAIGN CR5375E CLIENT Rochester New York – RTS ORDER LE92 ROAD NUMBER FROM TO
2225 2239 VIN (2NVY/4RKY…)
FROM TO
L82J5N97786 L82J5N97786 QTY 14 PAGE 2 OF 5 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5375E
.rn WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES. PROCEDURE 1.1. Park the vehicle on an even surface with the transmission on neutral.
1.2. Apply the parking brake and set the master control switch to the stop position.
1.3. Set the battery disconnect switch in the battery compartment to the off position. DRAIN HYDRAULIC OIL
&”””N_o_re _ Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL DRAIN
PROCEDURE. 1.4. Open the.rear engine access door. Locate the hydraulic reservoir and place a clean container to recover the oil (Figure 1).
1.5. Drain the oil. Keep the oil, it will be reused to fill the resetvoir after the work has been completed. Figure 1 – Place Container to Collect Hydraulic Oil PAGE 3 OF 5 NQF705003 VERSION 5 NCVaBUS RECALL CAMPAIGN CR5375E
REPLACE PIPE. N95740-37
1.6. At the rear of the vehicle, remove the RH lamp support panel and the RH rear end corner (Figure 2). .I Lamp support RH “” ., I Rear end corner RH Figure 2 – Remove RH Lamp Support and Rear end Corner 1.7. Locate hydraulic pipe N95740-37 (Figure 3).
I • Hydraulic hose N95740-37 Figure 3 – Replace Hydraulic Hose N95740-37 PAGE 4 OF 5 NQF705003 VERSION 5 NOVaBUS RECALL CAMPAIGN CR5375E
1.8. Remove any dual clamps securing the hose (note their position for reinstallation).
1.9. Disconnect the hose N95740-37, remove and discard.
1.10. Install the new hose N95740-37 in place and tighten both fittings to the torque value of 48 ±2 lb-ft (65 ±3 N·m). &i-N_o_r_e _ Refer to the maintenance manual, section 99: General Practices, for ORS-TYPE FITTING INSTALLATION. 1.11. Secure the new hose with new dual clamp ties N37749, replacing the ones removed at step 1.8. REFILL HYDRAULIC RESERVOIR
1.12. Fill the hydraulic oil reservoir to the required level.
&-N_o_re _ Refer to the maintenance manual, section 09: Engine and Cooling, for HYDRAULIC OIL FILLING PROCEDURE.
CHECK FOR LEAKS
1.13. Start the vehicle and turn the steering wheel back and forth.
1.14. Inspect pipe N95740-37 connections to ensure there are no leaks.
1.15. Stop the engine. CLEAN AND CLOSE
1.16. Clean any excess oil.
1.17. Reinstall the RH lamp support panel and the RH rear end comer.
1.18. The vehicle can return in service.
NQF705003 VERSION 5
PAGE 5 OF 5

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260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
M. Joe Customer
Transit Bus Company
260 Banker road
Plattsburgh, NY, USA 12901
February 21st, 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that a defect which relates to motor vehicle safety exists in certain Nova Bus LFS 2022 manufactured from October 31, 2022, to December 14, 2022, potentially equipped with at least one power steering hose manufactured by a certain manufacturer during a certain time period.
Nova Bus (US) Inc. have voluntarily submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 23V054.
The service document CR5374 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The steering hoses will be replaced. The vehicle can be remedied starting from April 1rst 2023. The remedy should take approximately 150 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect.
The affected vehicles may have certain power steering hoses manufactured by a certain manufacturer during a certain time period may have not been assembled properly. Certain hoses may have not been inserted properly inside the assembly fitting potentially causing an insufficient crimp/retaining force on the hose. A power steering oil leak may be observed before the hose separates. Under certain conditions, an insufficient crimp/retaining force on the hose may lead to a hose separation which may cause a sudden loss of power steering assist which may increase the risk of a vehicle crash, especially at medium speed in an urban environment.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Annex B.
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
If you have any questions regarding this Safety-Related Defect notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-054
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. FEB 06, 2023 NHTSA Recall No. : 23V-054 Manufacturer Recall No. : CR5374, CR5375 Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 17 Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2022-2022 Nova Bus LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All vehicles potentially equipped with at least one power steering hose manufactured by a certain manufacturer during a certain time period.
Production Dates : OCT 31, 2022 – DEC 14, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certains power steering hoses manufactured by a certain manufacturer during a certain time period may have not been assembled properly. Certain hoses may have not been inserted properly inside the assembly fitting potentially causing an insufficient crimp/retaining force on the hose.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions, an insufficient crimp/retaining force on the hose
may lead to a hose seperation which may cause a sudden loss of power steering assist which may increase the risk of a vehicle crash, espacially at medium speed in an urban environment. Nova Bus has not received any consumer complaint, field report, warranty claim, property damage claim, and neither notice or claim of injury or death associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential safety risk associated with this defect.
Description of the Cause : A new employee at the power steering hose manufacturer was not respecting
the work instructions. Part 573 Safety Recall Report 23V-054 Page 2 Identification of Any Warning
that can Occur : A power steering oil leak may be observed before the hose seperates. Involved Components : Component Name 1 : Hose
Component Description : Power Steering Hose Component Part Number : N95740-37 Component Name 2 : Hose
Component Description : Power Steering Hose Component Part Number : N95740-32 Component Name 3 : Hose
Component Description : Power Steering Hose Component Part Number : N95740-52 Component Name 4 : Hose
Component Description : Power Steering Hose Component Part Number : N95741-01 Supplier Identification : Component Manufacturer
Name : Connectall USA Address : 35 Gateway Dr #500
Plattsburgh New York 12901
Country : United States Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-054
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
2023-01-23 1st power steering hose failure observed on a vehicle at the Nova Bus US vehicle assembly plant. 2023-01-26 2nd power steering hose failure observed on a vehicle during road testing of the vehicle.
2023-01-26 PSWG informed, investigation opened.
2023-01-27 Proactive delivery stop for Nova BUS US vehicle assembly plant effective.
2022-01-27 Nova Bus Product Safety Working Group decides to raise this situation to the Nova Bus Product Safety Committee.
2023-01-30 Nova Bus Product Safety Committee determines a Safety-Related Defect exits. 2023-02-03 The affected vehicle population in service is confirmed.
2023-02-06 Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any consumer complaint, field report, property damage claim, and neither notice or claim of injury or death associated with this defect.
Description of Remedy :
Description of Remedy Program : Nova Bus will provide a service document to inspect and replace the
suspected power steering hoses. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The certified replacement power steering hoses are well assembled by confirming the insertion of the hose lenght in the fitting before crimping the fitting.
From 2023-01-28, the delivery stop ensured that no vehicle were delivered with suspected power steering hoses. Recall Schedule :
Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : FEB 28, 2023 – FEB 28, 2023
Planned Owner Notification Date : FEB 28, 2023 – FEB 28, 2023
* NR – Not Reported

SEOCONTENT-END