9903583 Label Missing Rear Axle Weight Rating – 2022-2023 Jayco & Entegra Recreational Vehicles

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23V-102_2023-082_RCL Certification Label March 2023 Page 1 of 2
Certification Label
Incident:
The certification label may be missing the rear axle information including the Gross Axle Weight Rating (GAWR).
Affected Units:
2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL and 2022-2023 Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, Seneca XT, Solstice, Vision, and Vision XL
Part:
Part: Certification Label enclosed in owner/dealer notification letter
Misc. Tools & Supplies:
Isopropyl alcohol
Shop rag
Parts Return Information:
N/A
Remove existing label
1. Class A models locate the label on the inside of the RV at the interior wall next to the driver’s seat. Class B and Class C models locate the label on the inside of the driver’s door.
2. Remove the existing label. Using isopropyl alcohol and a shop rag, remove any adhesive residue from the surface where the original label was removed.
a. Allow the area to dry for at least 30 seconds.
Bulletin Type:
Recall
Bulletin #(s):
23V-102 US
2023-082 Canada
Job Code(s):
9903583
Flat Rate(s):
0.3 Hr. Labor – Replace Certification Label
Publication Date:
March 2023
Make(s):
Jayco and Entegra Coach
Model(s):
Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, Seneca XT, Solstice, Vision, and Vision XL
Model Year(s):
2022-2023 REPLACE CERTIFICATION LABEL
23V-102_2023-082_RCL Certification Label March 2023 Page 2 of 2
The certification label below is only an example of the label you are to replace.
Apply new label
1. Remove the protective back from the new label. Align the new label in the same location of the original label and apply it to the surface. Remove any air bubbles from the label.
a. Note: Do not attempt to remove or adjust the label once it has touched the surface. Doing so may damage the label or cause it not to adhere properly to the surface.
If a label is damaged or will not properly adhere to the surface, please request a new label at compliance@jayco.com and we will send a new label.
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.
.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540
Certification Label

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IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «unit_serial_»
VIN
Name
Address
City, St. Zip
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco, Inc. has decided that certain model year 2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, Seneca XT, Solstice, Vision, and Vision XL recreational vehicles fail to conform to the requirements of 49 CFR Part 567, “Certification.”
The certification label may be missing the rear axle information including the Gross Axle Weight Rating (GAWR). Missing axle information may result in the vehicle being overloaded, increasing the risk of a crash.
Remove the incorrect certification label and attach the new correct certification label. The Recall Remedy is free of charge. The remedy will take approximately 15 minutes to complete.
You can install the correct label on your Recreational Vehicle or you can contact an authorized Jayco Inc. dealer and schedule an appointment to have the label installed. The correct label and instructions are enclosed.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Submit an email to service@jayco.com including your name, address, VIN, recall number, and a clear, legible receipt showing the identification of the product that was recalled.
If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Jayco Inc. Motorized Division
Safety Recall: NHTSA # 23V-102
March 2023
Reason for this recall
What we need you to do
Recall Remedy
IMPORTANT SAFETY RECALL CAMPAIGN
NHTSA # 23V-102
March 2023
Remove existing label
1. Class A models locate the label on the inside of the RV at the interior wall next to the driver’s seat. Class B and Class C models locate the label on the inside of the driver’s door.
2. Remove the existing label. Using isopropyl alcohol and a shop rag, remove any adhesive residue from the surface where the original label was removed.
a. Allow the area to dry for at least 30 seconds.
The certification label below is only an example of the label you are to replace.
Apply new label
1. Remove the protective back from the new label. Align the new label in the same location of the original label and apply it to the surface. Remove any air bubbles from the label.
a. Note: Do not attempt to remove or adjust the label once it has touched the surface. Doing so may damage the label or cause it not to adhere properly to the surface.
If a label is damaged or will not properly adhere to the surface, please request a new label at compliance@jayco.com and we will send a new label.
Certification Label

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IMPORTANT SAFETY RECALL
Vin
«Name»
«Address»
«City» «State» «ZIP»
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco, Inc. has decided that certain model year 2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, Seneca XT, Solstice, Vision, and Vision XL recreational vehicles fail to conform to the requirements of 49 CFR Part 567, “Certification.”
The certification label may be missing the rear axle information including the Gross Axle Weight Rating (GAWR). Missing axle information may result in the vehicle being overloaded, increasing the risk of a crash.
Remove the incorrect certification label and attach the new correct certification label enclosed. The remedy will take approximately 15 minutes to complete.
Our records show the following unit as affected by this recall, and is part of the current inventory at your Dealership.
VIN
Federal law requires the Recall Remedy be completed on this unit prior to customer delivery.
Please confirm the unit serial number requires the Recall Remedy using Unit Management in Jayco Partners. The instructions for the Recall Remedy are available under the Case Recall number in attachments.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit through Jayco Partners.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you have any questions, please contact Jayco Customer Service at 800-283-8267 for assistance.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Jayco Inc. Motorized Division
Reason for this recall
What we need you to do
Recall Remedy
Safety Recall: NHTSA # 23V-102
March 2023

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-102
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jayco, Inc. FEB 28, 2023 NHTSA Recall No. : 23V-102 Manufacturer Recall No. : 9903583
Manufacturer Information :
Manufacturer Name : Jayco, Inc.
Address : 903 South Main Street
PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267
Population :
Number of potentially involved : 2,467 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 Jayco/Entegra Coach ACCOLADE,ACCOLADE XL,ALANTE,ANTHEM, ASPIRE,CORNERSTONE,EMBLEM,ESTEEM,EXPANSE, EXPANSE LI,GREYHAWK, GREYHAWK PRESTIGE,MELBOURNE,MELBOURNE PRESTIGE,ODYSSEY,PRECEPT, PRECEPT PRESTIGE,QWEST,REATTA,REATTA XL,REDHAWK,REDHAWK SE,SENECA, SENECA PRESTIGE,SENECA XT
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Jayco Inc. determined the population from production records.
Production Dates : DEC 08, 2021 – JAN 18, 2023
VIN Range 1 : Begin : 4UZADVFC4NCNS9430 End : 1FDFF6LT1NDA20206 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Certification labels may have rear axle data left blank due to an internal system printing error. As a result, the labels fail to comply with the requirement of the 49 CFR Part 567 Certification §567.5(d) FMVSS 1 : 567 – Certification FMVSS 2 : NR
Description of the Safety Risk : Certification labels with the rear axle data information blank could increase the risk of a crash.
Description of the Cause : Internal system printing error that dates back to a programming change on July 1, 2022 caused certification label information for the rear axle data information to be blank. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-102 Page 2 Involved Components : Component Name 1 : Certification label
Component Description : Certification Label – VIN (Vehicle Identification Number) Specific Component Part Number : 9001530 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On November 3, 2022 the Jayco Information Technology department emailed Jayco compliance department that Certification labels might have rear axle data left blank due to an internal system printing error that could date back to a programming change on July 1, 2022. An internal investigation began.
On November 7, 2022 the Warranty Incident Review Committee (WIRC) discussed the incident and determined it should be elevated to CPAC.
On December 21, 2022 the Corrective and Preventive Action Committee (CPAC) met to discuss this incident and elevated it to the Safety Steering Committee. Our internal investigation determined the scope of units affected by the programming change on July 1, 2022 that inadvertently led to the rear axle information being missing from the Certification labels.
On February 13, 2023 the Safety Steering Committee voted in favor of proceeding with a noncompliance recall for failing to comply with requirement of the 49 CFR Part 567 Certification §567.5(d) Description of Remedy :
Description of Remedy Program : Jayco Inc. dealers and retail owners will adhere Certification labels
showing the rear axle data on all affected units. Repairs made prior to the recall will be reimbursed in accordance with our Recall Reimbursement Plan on file with NHTSA. There are no warranty claims or complaints associated with this recall. Jayco Inc. will be reporting the quarterly completion rates to NHTSA. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-102
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Certification labels adhered will show the rear axle data information. As of November 3rd 2022, Jayco production has installed the certification labels with the rear axle data information. Recall Schedule :
Description of Recall Schedule : Jayco will notify its dealers and affected retail owners.
Planned Dealer Notification Date : MAR 27, 2023 – MAR 27, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 27, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-102
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jayco, Inc. FEB 20, 2023 NHTSA Recall No. : 23V-102 Manufacturer Recall No. : 9903583
Manufacturer Information :
Manufacturer Name : Jayco, Inc.
Address : 903 South Main Street
PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267
Population :
Number of potentially involved : 2,467 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 Jayco/Entegra Coach ACCOLADE,ACCOLADE XL,ALANTE,ANTHEM, ASPIRE,CORNERSTONE,EMBLEM,ESTEEM,EXPANSE, EXPANSE LI,GREYHAWK, GREYHAWK PRESTIGE,MELBOURNE,MELBOURNE PRESTIGE,ODYSSEY,PRECEPT, PRECEPT PRESTIGE,QWEST,REATTA,REATTA XL,REDHAWK,REDHAWK SE,SENECA, SENECA PRESTIGE,SENECA XT
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Jayco Inc. determined the population from production records.
Production Dates : DEC 08, 2021 – JAN 18, 2023
VIN Range 1 : Begin : 4UZADVFC4NCNS9430 End : 1FDFF6LT1NDA20206 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Certification labels may have rear axle data left blank due to an internal system printing error. As a result, the labels fail to comply with the requirement of the 49 CFR Part 567 Certification §567.5(d) FMVSS 1 : 567 – Certification FMVSS 2 : NR
Description of the Safety Risk : Certification labels with the rear axle data information blank could increase the risk of a crash.
Description of the Cause : Internal system printing error that dates back to a programming change on July 1, 2022 caused certification label information for the rear axle data information to be blank. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-102 Page 2 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On November 3, 2022 the Jayco Information Technology department emailed Jayco compliance department that Certification labels might have rear axle data left blank due to an internal system printing error that could date back to a programming change on July 1, 2022. An internal investigation began.
On November 7, 2022 the Warranty Incident Review Committee (WIRC) discussed the incident and determined it should be elevated to CPAC.
On December 21, 2022 the Corrective and Preventive Action Committee (CPAC) met to discuss this incident and elevated it to the Safety Steering Committee. Our internal investigation determined the scope of units affected by the programming change on July 1, 2022 that inadvertently led to the rear axle information being missing from the Certification labels.
On February 13, 2023 the Safety Steering Committee voted in favor of proceeding with a noncompliance recall for failing to comply with requirement of the 49 CFR Part 567 Certification §567.5(d) Description of Remedy :
Description of Remedy Program : Jayco Inc. dealers and retail owners will adhere Certification labels
showing the rear axle data on all affected units. Repairs made prior to the recall will be reimbursed in accordance with our Recall Reimbursement Plan on file with NHTSA. There are no warranty claims or complaints associated with this recall. Jayco Inc. will be reporting the quarterly completion rates to NHTSA. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-102
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Certification labels adhered will show the rear axle data information. As of November 3rd 2022, Jayco production has installed the certification labels with the rear axle data information. Recall Schedule :
Description of Recall Schedule : Jayco will notify its dealers and affected retail owners.
Planned Dealer Notification Date : MAR 27, 2023 – MAR 27, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 27, 2023
* NR – Not Reported

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