FL967 Drag Link May Separate – 2019-2021 Freightliner 108SD, 114SD, 122SD, Columbia, Coronado, Business Class M2, & 2020 Freightliner Cascadia

SEOCONTENT-START

Defect / Noncompliance Information Report
(Section 573.6)
FL967
Date of Submission: February 20, 2023
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 108SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 947
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 114SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 3,364
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 122SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 4,262
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: Columbia
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 1,058
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: Coronado
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 2,104
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: Business Class M2
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 48,274
Model Yr. Start: 2020 Model Yr. End: 2020
Make: Freightliner
Model: Cascadia
Production Dates: Begin: 01/21/2019 End: 11/23/2019
Number potentially involved: 595
Basis for Determination of the Recall Population: All trucks built in the Santiago Manufacturing
Plant within the affected production date range.
Total Number potentially involved: 60,604
Estimated percentage of involve with defect: <1%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On certain vehicles built on certain dates at Daimler; Santiago Manufacturing facility, the drag
link taper joint at the steering arm may not have been tightened sufficiently and may come
loose.
Describe the safety risk:
A gradual loosening of this joint could lead to a loss of steering control, which increases the risk
of a crash.
Identify any warning which can precede or occur:
A loose joint may be detected by pre-trip inspections, loose steering, wandering, noises or
vibration.
If applicable, identify the manufacture of the defective or noncompliant component.:
Involved Components
Component Name: Drag Link Taper Joint
Component Description: Linkage point where the drag link attaches to the steering arm of the front axle
Component Part Numbers: 14-17273-000, 14-17288-000, 14-17289-000, 14-17290-000, 14-17291-000,
14-17293-000, 14-17294-000, 14-17295-000, 14-17296-000, 14-17297-000, 14-17298-000, 14-17299-
000, 14-17300-000, 14-17301-000, 14-17302-000, 14-17303-000, 14-17310-000, 14-17311-000, 14-
17317-000, 14-17318-000, 14-17322-000, 14-17324-000, 14-17325-000, 14-17334-000, 14-17345-000,
14-17346-000, 14-17347-000, 14-17348-000, 14-17349-000, 14-17350-000, 14-17643-000, 14-17645-
000, 14-17648-000, 14-17865-000, 14-17866-000, 14-17876-000, 14-18299-000, 14-18300-000, 14-
18472-000, 14-18473-000, 14-18486-000, 14-18487-000, 14-18488-000, 14-18491-000, 14-18527-000,
14-18528-000, 14-18789-000, 14-18901-000, 14-18902-000, 14-19428-000, 14-19429-000, 14-19512-
000, 14-19513-000, 14-19533-000
Component’s country of origin:
Business address:
Business telephone number:
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision:
In or about September 2021, DTNA initiated an investigation on a specific population of vehicles that
ultimately had 11 separations of drag link joints. This led to DTNA issuing recall (21V-689) in order to
remedy certain populations of vehicles subject to possible steering link separations.
In tandem, DTNA actively screened and investigated this second population that did not experience
separations and was different from the first population based on the manufacturing location of these
vehicles.
Starting in or about February 2022, DTNA and NHTSA had multiple discussions regarding both of these
populations within SEL and specific off ramp meetings. In December 2022 DTNA, while in
communication with NHTSA, DTNA determined the second population out of an abundance of caution,
be fixed via a Service Campaign. This, in good faith and with reasonable engineering judgement was for
a perceived quality issue as there were no separations and no injuries or deaths. The Service Campaign,
SF660A was initiated for the population of vehicles manufactured at a specific plant within a specific
date range separate from recall 21V-689.
In SF660A Service Campaign materials, due to some clerical oversight, DTNA unartfully worded the
circumstances as to draglink symptom characteristics for this population of vehicles. In January and
February 2023 discussions with NHTSA regarding SF660A continued, and understandably there were
mutual concerns despite improbable risk regarding the language of the field action being performed as a
Service Campaign. As such DTNA agreed with NHTSA that regardless of the lack of known separations in
the field or awareness of any injuries or deaths that may be related to such conditions, the potential risk
of this situation leading to a steering separation cannot be ruled out and thus may rise to the level of an
unreasonable risk to safety. Out of an abundance of caution, DTNA has made the determination to issue
a safety recall to remedy the potential risk.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
The taper joint will be inspected, tested for accurate torque and repaired as necessary. Repairs
will be performed by Daimler Truck North America authorized service facilities. Details of the
reimbursement plan will be included in the owner’s notification letter.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date: April 21, 2023
Planned Dealer Notification End Date: April 21, 2023
Planned Owner Notification Begin Date: April 21, 2023
Planned Owner Notification End Date: April 21, 2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL967
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

Defect / Noncompliance Information Report
(Section 573.6)
FL967
Date of Submission: February 20, 2023
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 108SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 947
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 114SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 3,364
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: 122SD
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 4,262
Model Yr. Start: 2019 Model Yr. End: 2020
Make: Freightliner
Model: Columbia
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 1,058
Model Yr. Start: 2019 Model Yr. End: 2020
Make: Freightliner
Model: Coronado
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 2,104
Model Yr. Start: 2019 Model Yr. End: 2021
Make: Freightliner
Model: Business Class M2
Production Dates: Begin: 04/02/2018 End: 06/25/2020
Number potentially involved: 48,274
Model Yr. Start: 2020 Model Yr. End: 2020
Make: Freightliner
Model: Cascadia
Production Dates: Begin: 01/21/2019 End: 11/23/2019
Number potentially involved: 595
Basis for Determination of the Recall Population: All trucks built in the Santiago Manufacturing
Plant within the affected production date range.
Total Number potentially involved: 60,604
Estimated percentage of involve with defect: <1%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On certain vehicles built on certain dates at Daimler; Santiago Manufacturing facility, the drag
link taper joint at the steering arm may not have been tightened sufficiently and may come
loose.
Describe the safety risk:
A gradual loosening of this joint could lead to a loss of steering control, which increases the risk
of a crash.
Identify any warning which can precede or occur:
A loose joint may be detected by pre-trip inspections, loose steering, wandering, noises or
vibration.
If applicable, identify the manufacture of the defective or noncompliant component.:
Involved Components
Component Name: Drag Link Taper Joint
Component Description: Linkage point where the drag link attaches to the steering arm of the front axle
Component Part Numbers: 14-17273-000, 14-17288-000, 14-17289-000, 14-17290-000, 14-17291-000,
14-17293-000, 14-17294-000, 14-17295-000, 14-17296-000, 14-17297-000, 14-17298-000, 14-17299-
000, 14-17300-000, 14-17301-000, 14-17302-000, 14-17303-000, 14-17310-000, 14-17311-000, 14-
17317-000, 14-17318-000, 14-17322-000, 14-17324-000, 14-17325-000, 14-17334-000, 14-17345-000,
14-17346-000, 14-17347-000, 14-17348-000, 14-17349-000, 14-17350-000, 14-17643-000, 14-17645-
000, 14-17648-000, 14-17865-000, 14-17866-000, 14-17876-000, 14-18299-000, 14-18300-000, 14-
18472-000, 14-18473-000, 14-18486-000, 14-18487-000, 14-18488-000, 14-18491-000, 14-18527-000,
14-18528-000, 14-18789-000, 14-18901-000, 14-18902-000, 14-19428-000, 14-19429-000, 14-19512-
000, 14-19513-000, 14-19533-000
Component’s country of origin:
Business address:
Business telephone number:
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision:
In or about September 2021, DTNA initiated an investigation on a specific population of vehicles that
ultimately had 11 separations of drag link joints. This led to DTNA issuing recall (21V-689) in order to
remedy certain populations of vehicles subject to possible steering link separations.
In tandem, DTNA actively screened and investigated this second population that did not experience
separations and was different from the first population based on the manufacturing location of these
vehicles.
Starting in or about February 2022, DTNA and NHTSA had multiple discussions regarding both of these
populations within SEL and specific off ramp meetings. In December 2022 DTNA, while in
communication with NHTSA, DTNA determined the second population out of an abundance of caution,
be fixed via a Service Campaign. This, in good faith and with reasonable engineering judgement was for
a perceived quality issue as there were no separations and no injuries or deaths. The Service Campaign,
SF660A was initiated for the population of vehicles manufactured at a specific plant within a specific
date range separate from recall 21V-689.
In SF660A Service Campaign materials, due to some clerical oversight, DTNA unartfully worded the
circumstances as to draglink symptom characteristics for this population of vehicles. In January and
February 2023 discussions with NHTSA regarding SF660A continued, and understandably there were
mutual concerns despite improbable risk regarding the language of the field action being performed as a
Service Campaign. As such DTNA agreed with NHTSA that regardless of the lack of known separations in
the field or awareness of any injuries or deaths that may be related to such conditions, the potential risk
of this situation leading to a steering separation cannot be ruled out and thus may rise to the level of an
unreasonable risk to safety. Out of an abundance of caution, DTNA has made the determination to issue
a safety recall to remedy the potential risk.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
The taper joint will be inspected, tested for accurate torque and repaired as necessary. Repairs
will be performed by Daimler Truck North America authorized service facilities. Details of the
reimbursement plan will be included in the owner’s notification letter.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date: April 21, 2023
Planned Dealer Notification End Date: April 21, 2023
Planned Owner Notification Begin Date: April 21, 2023
Planned Owner Notification End Date: April 21, 2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL967
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

Daimler Truck
North America LLC
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN list.
April 2023 FL967A NHTSA #23V-105
Subject: Drag Link Tapered Joint
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD, 114SD, 122SD, Business Class M2, Cascadia, Columbia, and Coronado 2019-2021 vehicles. See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
Freightliner
108 SD
2019
2021
April 2, 2018
June 25, 2020
Freightliner
114 SD
2019
2021
April 2, 2018
June 25, 2020
Freightliner
122 SD
2019
2021
April 2, 2018
June 25, 2020
Freightliner
Business Class M2
2019
2021
April 2, 2018
June 25, 2020
Freightliner
Cascadia
2020
2020
January 21, 2019
November 23, 2019
Freightliner
Columbia
2019
2021
April 2, 2018
June 25, 2020
Freightliner
Coronado
2019
2021
April 2, 2018
June 25, 2020
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone On the affected vehicles, the drag link taper joint at the steering arm may not have been tightened sufficiently and may
come loose. This may result a gradual loosening of the joint causing a loss of steering control, which increases the risk of
a crash. A loose joint may be detected by pre-trip inspections, loose steering, wandering, noises or vibration.
A Daimler Truck North America authorized service facility will inspect the taper joint, test for accurate torque and repair as
necessary. The Recall will take approximately four hours and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure
that parts are available at the dealership. To locate an authorized dealer, search online at
https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand.
You may also confirm your vehicle’s involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable
time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to
this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For
other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the
defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle
Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
W e regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
W ARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Truck
North America LLC
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 2
Daimler Truck North America LLC
REF #:
ICI23-018
Effective:
06/01/2023
Release:
05/23/2023
(Revision: 01/23/2024)
SUBJECT:
(Revised) Love’s Travel Stops Authorized Campaign Program
This letter is to inform you that, per the 05/24/2023 joint memo from DTNA and the Dealer Council, DTNA will allow Love’s service centers to perform select Recall and Field Service Campaigns
Recall campaigns address urgent safety and emission compliance issues. DTNA complies with U.S. and Canadian federal regulations and adheres to all requirements for Recall campaign documentation, repair completion, reporting to federal agencies, etc. By adding recall repairs to the Love’s service agreement, regulatory compliance by sponsoring locations and customers is also required.
With initial approval from sponsoring locations, Love’s service centers are authorized to perform specific Freightliner campaign repairs.
Love’s sponsoring locations are responsible for the management of this program (i.e., determining whether customer facilities are suitable and identifying the specific, DTNA-approved campaigns that a Love’s service centers can perform).
The following Recall Campaigns are approved for Love Service Centers:
.
Campaign Number
Campaign Name
Start Date
Open Vehicle Population
FL756
Brake Light Pressure Switch
4/7/2018
101,677
FL791
Freightliner Steering Shafts
11/14/2018
4,832
FL848
Mud Flap Reflective Tape
5/22/2020
23,686
FL863
Brake Light Illumination DETROIT ENGINE (Group A only)
8/14/2020
23,769
FL872
Cascadia Bridgestone Steer Tires
3/17/2021
572
FL874
M2 Transmission Oil Cooler Line
4/9/2021
8,057
FL900
Cascadia Drag Link Tapered Joint
11/11/2021
16,891
FL958
Brake Modulator Valves
10/05/2023
39,490
FL966
Brake Modulator Valves
10/05/2023
29,974
FL967
Drag Link Tapered Joint
4/21/2023
41,185
FL969
Windshield Wiper Arms
5/30/2023
41,474
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry using the Warranty Support Center (WSC) app, located on the DTNA Portal.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
Love’s Travel Stops
If you have questions about this letter, please submit your inquiry using the WSC app on the DTNA Portal.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 2 of 2

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Subject: Drag Link Tapered Joint
Campaign Number Procedure Part Description Part Number Qty.
FL967A
Inspect castle nut and
torque
PIN-COTTER,1 3/4 X 1/8 23-00800-407 1 ea
BLANK COMPLETION STICKER WAR260 1 ea
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 1
Models Affected: Specific model years 2019-2021 Freightliner
108SD, 114SD, 122SD, Business Class M2, Cascadia, Columbia,
and Coronado vehicles manufactured April 2, 2018, through
June 25, 2020.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a
defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On the affected vehicles, the drag link taper joint at the steering arm may not have been tightened sufficiently
and may come loose. This may result in a gradual loosening of the joint causing a loss of steering control, which
increases the risk of a crash. A loose joint may be detected by pre-trip inspections, loose steering, wandering,
noises, or vibration.
A Daimler Truck North America authorized service facility will inspect the taper joint, test for accurate torque,
and repair as necessary.
There are approximately 74,000 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL967, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list
when ordering parts for this recall.
NOTE: See Procedure column in Table 1 below. Only choose parts based on the procedure you will be
performing. Only 2% of the vehicles involved in this recall will require parts.
Table 1 – Replacement Parts for FL967
Campaign Number Procedure Part Description Part Number Qty.
FL967A Replacement
Procedure
(Only 2% will fall into
this category)
Replace drag link and
steering arm
Choose appropriate
drag link, PLUS
Completion Sticker
LINK-STEERING, DRAGLINK-, T65, 1.04,
31.47
14-17273-000 1 ea
DRAGLINK-STRG, THP60, M2, 10 14-17288-000 1 ea
LINK-STEERING, DRAGLINK-, M2,
THP60, 100BBC
14-17289-000 1 ea
LINK-STEERING, DRAGLINK-, TAS85,
M2, 106, 131
14-17290-000 1 ea
LINK-STEERING,DRAGLINK-, TAS85,
M2, 106, 131
14-17291-000 1 ea
LINK-STEERING, DRAGLINK-, TAS85,
M2, 106, 162
14-17293-000 1 ea
ARM-DRAGLINK, STEERING, D2, 1400,
DUAL, RHS
14-17294-000 1 ea
ARM-DRAGLIN, STEERING, D2, 1400,
DUAL, LHS
14-17295-000 1 ea
ARM-DRAGLINK,STEERING,
RCH45,SFA,1200
14-17296-000 1 ea
ARM-DRAGLINK, STEERING,D2, FA,
1200, THP60
14-17297-000 1 ea
LINK-STEERING, DRAGLINK-COMMON,
SFA, THP60
14-17298-000 1 ea
ARM-DRAGLINK, STEERING, COMMON,
SB, TAS85, FG
14-17299-000 1 ea
ARM-DRAGLINK, COMMON, SFA,
TAS85, FL, 1200
14-17300-000 1 ea
ARM-DRAGLINK, STEERING, COMMON,
SB, TAS85, FL
14-17301-000 1 ea
ARM-DRAGLINK, STEERING, COMMON,
SB, THP60, DB
14-17302-000 1 ea
ARM-DRAGLINK, COMMON, SFA, T60,
LWB
14-17303-000 1 ea
ARM-DRAGLINK, STG, LC, 111, 1400,
THP60
14-17310-000 1 ea
ARM-DRAGLINK, STEERING, M2, 106,
THP60, 20K
14-17311-000 1 ea
LINK-STEERING, DRAGLINK-,
COMMON, SBA, T60, 2
14-17317-000 1 ea
LINK-STEERING, DRAGLINK-,
COMMON, SBA, RCH45
14-17318-000 1 ea
LINK-STEERING, DRAGLINK-, SBA,
THP60
14-17322-000 1 ea
ARM-DRAGLINK, 07AB SPLAY, RCH45 14-17324-000 1 ea
ARM-DRAGLINK, 07AB SPLAY, DUAL 14-17325-000 1 ea
ARM-DRAGLINK, 07AF, 695, THP60,
SWB
14-17334-000 1 ea
ARM-DRAGLINK, 07AB SPLY, TAS85,
14K, SWB
14-17345-000 1 ea
ARM-DRAGLINK, 07AB SPLY, TAS85,
14K, LWB
14-17346-000 1 ea
ARM-DRAGLINK, 07AB SPLY, TAS85,
18K, SWB
14-17347-000 1 ea
ARM-DRAGLINK, 07AB SPLY, TAS85,
18K, LWB
14-17348-000 1 ea
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 2
Campaign Number Procedure Part Description Part Number Qty.
FL967A Replacement
Procedure
(Only 2% will fall into
this category)
Replace drag link and
steering arm
Choose appropriate
drag link, PLUS
Completion Sticker
LINK-STEERING, DRAGLINK-, T65, 1.04,
31.47
ARM-DRAGLINK, 07AB SPLY, THP60,
SWB
14-17349-000 1 ea
LINK-STEERING, DRAGLINK-07MD,
AWD, THP60
14-17350-000 1 ea
LINK-STEERING, DRAGLINK-, X2,
MERITOR AXLE
14-17643-000 1 ea
LINK-STEERING, DRAGLINK-, X2,
TAS85, 16-18K
14-17645-000 1 ea
ARM-DRAGLINK, 07AF, 695, THP60,
LWB
14-17648-000 1 ea
DRAGLINK, 10AF, 695, T85, 18K TAPER 14-17865-000 1 ea
DRAGLINK, 10AF, 695, T85, 18K FLAT 14-17866-000 1 ea
DRAGLINK, 10AF, 695, T85, 14K 14-17876-000 1 ea
DRAGLINK-M2-SFA-DC, RCH45 14-18299-000 1 ea
DRAGLINK-M2-SFA-DC, DUAL 14-18300-000 1 ea
DRAGLINK, CMN, 645 SFA 14-18472-000 1 ea
DRAGLINK, T60, LWB, 645 SFA 14-18473-000 1 ea
DRAGLINK, T85, SWB, 645 SFA 14-18486-000 1 ea
DRAGLINK, T85, SWB, 645 SFA 14-18487-000 1 ea
DRAGLINK, T85, SWB, 645 SFA 14-18488-000 1 ea
DRAGLINK, T60, LWB ,645 SFA 14-18491-000 1 ea
DRAGLINK-AB BO, SWB, THP60 14-18527-000 1 ea
DRAGLINK-AB BO, LWB, THP60 14-18528-000 1 ea
DRAGLINK-STEERING, THP45, FC1 14-18789-000 1 ea
DRAGLINK-STEERING, SD-SFA-SPLAY,
DUAL
14-18901-000 1 ea
DRAGLINK-STEERING, SD-SFA-SPLAY,
RCH45
14-18902-000 1 ea
SEE NOTE DRAGLINK-STRG, TRW,
NGC, LWB
14-19428-000 1 ea
DRAGLINK-STRG, TRW, NGC, SWB 14-19429-000 1 ea
DRAGLINK-TAS85, NGC, 14.6K 14-19512-000 1 ea
DRAGLINK-TAS85, NGC, 16K 14-19513-000 1 ea
DRAGLINK-SFA-SPLAY, RCH60 14-19533-000 1 ea
FL967A Replacement
Procedure
(Only 2% will fall into
this category)
Replace drag link and
steering arm
Vehicles with
Hendrickson steering
arms, choose
appropriate steering
arm, PLUS hardware
STEERING ARM AY-LH HDR 60903 435 1 ea
STEERING ARM AY-LH HDR 60903 436 1 ea
STEERING ARM AY-LH HDR 60903 438 1 ea
STEERING ARM AY HDR 60903 439 1 ea
STEERING ARM ASSEMBLY LH HDR 60903 473 1 ea
5/8-11 SOCKET CAP HDR 60236 001 2 ea
PIN-COTTER,1 3/4 X 1/8 23-00800-407 2 ea
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 3
Campaign Number Procedure Part Description Part Number Qty.
FL967A Replacement
Procedure
(Only 2% will fall into
this category)
Replace drag link and
steering arm
Vehicles with Detroit
steering arms, choose
appropriate steering
arm and capscrew,
PLUS cotter pin
STEERING ARM MBA 6803382101 1 ea
STEERING ARM MBA 6803380201 1 ea
ARM-STEERING MBA 6803382501 1 ea
STEERING ARM MBA 6803380401 1 ea
STEERING ARM MBA 6803380901 1 ea
STEERING ARM MBA 6803381601 1 ea
STEERING ARM (14.7K GAWR) MBA 6803384401 1 ea
ARM, L. H. STEERING MBA 6803382203 1 ea
ARM, L. H. STEERING MBA 6803382603 1 ea
STEERING ARM LH LARGE TAPER UP
IN KM
MBA 6803382303 1 ea
STEERING ARM, LH MBA 6803382403 1 ea
ARM, R. H. STEERING MBA 6803383203 1 ea
ARM, R. H. STEERING MBA 6803383603 1 ea
R.H. STEERING ARM MBA 6803381402 1 ea
STRG ARM, RH MBA 6803383403 1 ea
STEERING ARM, M2 MBA 6813380001 1 ea
STEERING ARM, M2 MBA 6803381801 1 ea
STEERING ARM, M2 MBA 6813380201 1 ea
STEERING ARM, M2 MBA 6803382001 1 ea
ARM, STEERING M3 MBA 6803382301 1 ea
STEERING ARM, M3 MBA 6813380901 1 ea
STEERING ARM, M3 MBA 6803382701 1 ea
STEERING ARM, 14.7K MBA 6803382901 1 ea
STEERING ARM RH MBA 6803380502 1 ea
STEERING ARM LH MBA 6803384503 1 ea
STEERING ARM LH MBA 6803384403 1 ea
STEERING ARM RH MBA 6803380402 1 ea
STEERING ARM MBA 6813381001 1 ea
STEERING ARM 430 RH NGC MBA 6803385603 1 ea
STEERING ARM 390 RH MBA 6813381101 1 ea
SCREW,M20X1.5X80-10.9 MBA 308676020025 2 ea
SCREW M24X2X90 MBA 308676024001 2 ea
SCREW M24X2X90 MBA 308676024003 2 ea
PIN-COTTER,1 3/4 X 1/8 23-00800-407 2 ea
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 4
Campaign Number Procedure Part Description Part Number Qty.
SF660A Replacement
Procedure
(Only 2% will fall into
this category)
Replace drag link and
steering arm
Vehicles with Meritor
steering arms, choose
appropriate steering
arm, PLUS hardware
ARM & KEYS TDA 3133Z7696K 1 ea
ARM AND KEYS TDA 3133N7736K 1 ea
ARM-TIE ROD ARM-STEERING TDA 3133S8963 1 ea
ARM-STRG TDA 3133S8963F 1 ea
ARM-STEERING TDA 3133W8967 1 ea
ARM-STEERING TDA 3133E8403 1 ea
ARM-STRG TDA 3133S8417F 1 ea
STRG ARM LH TDA 3133E8403F 1 ea
ARM-STEERING, LH TDA 3133E7779 1 ea
ARM-STEERING LH TDA 3133B8582 1 ea
ARM-STEERING, RH TDA 3133C8609 1 ea
ARM-STEERING TDA 3133E8611 1 ea
ARM-STEERING TDA 3133G8743 1 ea
ARM-STEERING, LH TDA 3133L8618 1 ea
STEERING ARM TDA 3133U8679 1 ea
ARM STEERING ASSEMBLY, RIGHT
HAND
TDA 3133V8680 1 ea
ARM STEERING LH TDA 3133E8455F 1 ea
ARM-STEERING TDA 3133G8457F 1 ea
ARM STEERING LH TDA 3133D8454F 1 ea
ARM-STEERING,FRONT AXLE, RH TDA 3133E9287 1 ea
ARM-STEERING,FRONT AXLE, LH TDA 3133F9288 1 ea
ARM-STEERING, LH TDA 3133D9286 1 ea
ARM-STEERING, LH TDA 3133C9285 1 ea
ARM-STEERING, LH TDA 3133F9470 1 ea
ARM-STEERING, LH TDA 3133H9472 1 ea
ARM-STEERING, LH TDA 3133Q9403 1 ea
PIN-COTTER TDA K2618 1 ea
NUT-STEERING ARM TDA 1227Y1715 1 ea
PIN-COTTER,1 3/4 X 1/8 23-00800-407 2 ea
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
FL967A
Inspect drag link and torque 0.4 996-R189A 06-Inspect
Inspect drag link and torque; replace drag link
and steering arm
2.1 996-R189B 12-Repair Recall/Campaign
Inspect drag link and torque, both sides;
replace drag link and steering arm
4.1 996-R189C 12-Repair Recall/Campaign
Table 2
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 5
IMPORTANT: When the recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle
does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach
the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the
kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (FL967-A).
• In the Primary Failed Part Number field, enter 25-FL967-000.
• In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
• U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement.
(See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based-on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, if you need additional information, contact the Warranty Campaigns Department
using the WSC (Warranty Support Center) app on the DTNA Portal. Export distributors, submit a WSC ticket or
contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 6
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 7
Copy of Notice to Owners
Subject: Drag Link Tapered Joint
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that
could affect the safety of a person.
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a
defect that relates to motor vehicle safety exists on specific model years 2019-2021 Freightliner 108SD, 114SD,
122SD, Business Class M2, Cascadia, Columbia, and Coronado vehicles manufactured April 2, 2018,
through
J une 25, 2020 .
On the affected vehicles, the drag link taper joint at the steering arm may not have been tightened sufficiently
and may come loose. This may result in a gradual loosening of the joint causing a loss of steering control, which
increases the risk of a crash. A loose joint may be detected by pre-trip inspections, loose steering, wandering,
noises or vibration.
A Daimler Truck North America authorized service facility will inspect the taper joint, test for accurate torque
and repair as necessary.
Please contact an authorized Daimler Truck North America dealer to arrange to have the recall performed and
to ensure that parts are available at the dealership. The recall will take approximately four hours and will be
performed free of charge. To locate an authorized dealer, search online at https://
northamerica.daimlertruck.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand.
You may also confirm your vehicle’s involvement in this recall at this URL: https://
dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the recall
notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope
with any information you can furnish that will assist us in locating the present owner. If you have leased this
vehicle, federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent
stage manufacturer, federal law requires that you forward this notice to your distributors and retail outlets within
five working days. If you have paid to have this recall condition corrected prior to this notice, you may be
eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
[email protected]. For the Notice to U.S. Customers: If you are not able to have
the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact
Transport Canada – Road Safety, 80 Rue Noel, Gatineau, Quebec J8Z 0A1, or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 8
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 9
Work Instructions
Subject: Drag Link Tapered Joint
Castle Nut Inspection and Tightening
NOTE: This procedure will require two people—one in the cab to turn the steering wheel, and one to observe
the drag link steering arm joint as the steering wheel is turned.
1. Check the base label (Form WAR259) for a completion sticker for FL967 (Form WAR260) indicating this
work has been done. The base label is usually located on the passenger door about 12 inches (30 cm) below
the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires.
3. Open the hood.
4. Observe the behavior of the drag link steering arm joint. See Fig. 1.
4.1 With the engine running at idle, and the parking brake still engaged, have an assistant turn the steering
wheel in small increments from left-to-right and back several times.
10/21/2021 f462463
1
5
2
3
4
A
A. Check the relative movement in the drag link to steering arm joint.
1. Drag Link
2. Steering Arm
3. Cotter Pin
4. Castle Nut
5. Ball Stud
Fig. 1, Drag Link to Steering Arm Joint
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 10
Models Affected: Specific model years 2019-2021 Freightliner
108SD, 114SD, 122SD, Business Class M2, Cascadia, Columbia,
and Coronado vehicles manufactured April 2, 2018, through
June 25, 2020.
WARNING
Maintain a safe distance from the front tire and the moving steering linkage while observing.
Failure to maintain a safe distance could result in severe personal injury or death.
4.2 While the steering wheel is being turned, check the behavior of the drag link to steering arm joint.
5. Are any of the following conditions observed?
• The castle nut appears to be loose.
• The cotter pin is not in place.
• There is relative movement in the drag link to steering arm joint when the steering wheel is moved
back and forth.
• If the vehicle is equipped with dual steering gears, follow the steps for both sides.
YES → Go to the Drag Link and Steering Arm Replacement procedure, on the next page.
NO → Go to the next step.
IMPORTANT: Do not back off the castle nut to align its slots to the cotter pin hole on the ball stud. Further turn
the castle nut a maximum of one-sixth of a turn to align it.
6. Remove and discard the cotter pin from the castle nut at the drag link to steering arm joint, then tighten the
castle nut to the torque value shown in Table 3. See Fig. 2.
Castle Nut Torque Values
Size Torque: lbf·ft (N·m)
3/4–16 117–143 (159–194)
7/8–14 207–253 (281–343)
Table 3, Castle Nut Torque Values
7. Install and lock a new cotter pin on the drag link to steering arm joint.
8. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL967 (Form
WAR260), indicating this work has been completed.
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 11
04/08/2021 f462449
1
2
3
4
6
2
3
4 5
A
A. Drag link cotter pin location.
1. Drag Link
2. Castle Nut
3. Cotter Pin
4. Ball Stud
5. Pitman Arm
6. Steering Arm
Fig. 2, Drag Link Cotter Pin Location
Daimler Truck
North America LLC Recall Campaign
Page 12
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Drag Link and Steering Arm Replacement
IMPORTANT: For vehicles equipped with dual steering gears, the inspection procedure and the necessary
repairs must be performed on both sides.
1. At both ends of the drag link, remove the cotter pins, then remove the castle nuts. See Fig. 2. Discard the
cotter pins and castle nuts.
2. Using a ball stud removal tool, remove the ball studs from the pitman arm and the steering arm.
3. Remove the drag link from the vehicle, and discard it.
4. For Detroit® steering arm:
4.1 Remove the capscrews that attach the steering arm to the knuckle, then remove the steering arm
from the vehicle. Discard the steering arm and capscrews.
4.2 Position a new steering arm on the knuckle. Apply Loctite® 277 on the threads of the new steering
arm capscrews, then install the capscews.
• If M20 capscrews are used, tighten them 425 lbf·ft (576 N·m).
• If M24 capscrews are used, tighten them 664 lbf·ft (900 N·m).
6.2 Position a new steering arm on the knuckle, then install the new capscews HDR 60236-001. Tighten
the capscrews 176 to 200 lbf·ft (239 to 271 N·m).
7. Insert the steering arm ball stud of the new drag link assembly through the bottom of the steering arm, then
install a new castle nut, and hand-tighten it.
8. Turn the steering wheel as needed to align the hole in the lower end of the pitman arm with the forward ball
stud. Insert the ball stud in the pitman arm from the inboard side. Install a new castle nut, and hand-tighten it.
IMPORTANT: Do not back off the castle nut to align its slots to the cotter pin hole on the ball stud. Further turn
the castle nut a maximum of one-sixth of a turn to align it.
9. Tighten the castle nuts to the torque value shown in Table 3, on page 11.
10. Install and lock a new cotter pin on the castle nuts at both ends of the drag link. See Fig. 2, on page 12.
11. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL967 (Form
WAR260), indicating this work has been completed.
Daimler Truck
North America LLC Recall Campaign
April 2023
FL967A
NHTSA #23V-105
Transport Canada #2023-083
Page 13
5. For Meritor steering arm:
5.1 For non-drive front axles, remove the cotter pin and castle nut that attach the steering arm to the
knuckle, then remove the steering arm from the vehicle. Discard the steering arm, castle nut and cotter
pin.
5.2 Press the key into the slot in the arm, then install the new steering arm on the knuckle.
IMPORTANT: Do not back off the castle nut to align its slots to the cotter pin hole on the ball stud. Further
turn the castle nut a maximum of one-sixth of a turn to align it.
5.3 Install a new castle nut TDA 1227Y1715. Tighten the nut 775 to 1450 lbf·ft (1051 to 1966 N·m). Install
and lock a new cotter pin TDA K2618 on the castle nut.
5.4 For front drive axles, see Meritor MX-120/MX-120EVO Service Manual.
5.5 Remove the capscrews that attach the steering arm to the knuckle, then remove the steering arm
from the vehicle. Discard the steering arm and capscrews.
5.6 Position a new steering arm on the knuckle, then install the new capscews. Tighten the capscrews
500 to 650 lbf·ft (678 to 881 N·m).
6. For Hendrickson steering arm:
6.1 Remove the capscrews that attach the steering arm to the knuckle, then remove the steering arm
from the vehicle. Discard the steering arm and capscrews.

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Truck North America LLC
REF #:
ICI23-016
Effective:
04/21/2023
Release:
04/21/2023
SUBJECT:
FL967-B Inspected/Repaired-FLWA
This letter is to inform you that vehicles in Group B of FL967 Drag Link Tapered Joint recall campaign have been inspected/repaired under Field Service Campaign SF660 by a Daimler Truck North America authorized service facility and no further work is required. Vehicles in FL967B will have a FLWA009999999 claim filed against recall FL967B.
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC link on the DTNA Portal.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 2
Daimler Truck North America LLC
REF #:
ICI23-018R
Effective:
06/01/2023
Release:
05/23/2023
(Revised: 08/14/2023)
SUBJECT:
(Revised) Love’s Travel Stops Authorized Campaign Program
Revisions are in blue font.
This letter is to inform you that, per the 05/24/2023 joint memo from DTNA and the Dealer Council, DTNA will now allow Love Service Locations to perform select Recall and Field Service Campaigns
Recall campaigns address urgent safety and emission compliance issues. DTNA complies with U.S. and Canadian federal regulations and adheres to all requirements for recall campaign documentation, repair completion, reporting to federal agencies, etc. By adding recall repairs to the Love Service Agreement, regulatory compliance by sponsoring locations and customers is also required.
With approval from sponsoring locations, select Love Service locations are authorized to perform specific Freightliner Campaign repairs. Love Service locations may only do this work with the agreement of their sponsoring locations.
Love sponsoring locations are responsible for the management of this program (i.e., determining whether customer facilities are suitable and identifying the specific, DTNA-approved campaigns that a Love Service location can perform).
The following Recall Campaigns are approved for Love Service Centers:
. Campaign Number Campaign Name Start Date Open Vehicle Population
FL756
Brake Light Pressure Switch
4/7/2018
104,095
FL791
Freightliner Steering Shafts
11/14/2018
5,149
FL848
Mud Flap Reflective Tape
5/22/2020
30,371
FL855
Braking system Platform Single Mod Valves
9/2/2020
22,730
FL863
Freightliner Brake Light Illumination
8/14/2020
4,924
FL872
Cascadia Bridgestone Steer Tires
3/17/2021
4,387
FL874
M2 Transmission Oil Cooler Line
4/9/2021
8,517
FL900
Cascadia Drag Link Tapered Joint
11/11/2021
20,568
FL967
Drag Link Tapered Joint
4/21/2023
46,984
FL969
Windshield Wiper Arms
5/30/2023
68,789
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
Love’s Travel Stops
If you have questions about this letter, please submit your inquiry using the WSC app on the DTNA Portal.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 2 of 2
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry using the Warranty Support Center (WSC) app, located on the DTNA Portal.

**************************************************************************************************************

DATE: 04/03/2023
TO: My Communication
SUBJECT: Stop Delivery Order: Safety Recall FL967
SAFETY RECALL NOTICE On February 20, 2023, Daimler Truck North America (“DTNA”) filed a Defect Information Report (“DIR”) with the National Highway Traffic Safety Administration (“NHTSA”) informing the agency of our intent to conduct a voluntary safety recall.
Until further instructions are available, vehicles subject to this “Stop Delivery Order” must be held and not be delivered to customers.
Affected Vehicles:
Make
Model
Model Year
Manufacture Start Date
Manufacture End Date
Freightliner
Cascadia/Coronado/Columbia, M2, 108SD, 114SD & 1122SD
2018 -23
April 02, 2018
June 25, 2020
Problem:
On certain vehicles, built on certain dates at Daimler Santiago Manufacturing facility, the drag
link taper joint at the steering arm may not have been tightened sufficiently and may come loose.
Solution:
The taper joint will be inspected, tested for accurate torque and repaired as necessary. Repairs
will be performed free by Daimler Truck North America authorized service facilities.
Owner Notification Mailing Schedule:
Owner letters are expected to be mailed to affected Customers during the week of 04/21/2023
IMPORTANT NOTE:
Dealers should make their personnel aware of this safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-105
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC FEB 20, 2023 NHTSA Recall No. : 23V-105 Manufacturer Recall No. : FL967 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 60,604 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2021 Freightliner 108SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 947 108SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Freightliner 114SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 3,364 114SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2021 Freightliner 122SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range.4,262 122SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-105 Page 2 Vehicle 4 : 2019-2021 Freightliner Columbia Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 1,058 Columbia
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Freightliner Coronado Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 2,104 Coronado
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2019-2021 Freightliner Business Class M2 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 48,274 Business Class M2
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Freightliner Cascadia Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 595 Cascadia
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On certain vehicles built on certain dates at Daimler; Santiago Manufacturing facility, the drag link taper joint at the steering arm may not have been tightened sufficiently and may come loose. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-105 Page 3 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A gradual loosening of this joint could lead to a loss of steering control, which increases the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : A loose joint may be detected by pre-trip inspections, loose steering, wandering, noises or vibration. Involved Components : Component Name 1 : Drag Link Taper Joint
Component Description : Linkage point where the drag link attaches to the steering arm of the front axle Component Part Number : 14-17273-000, 14-17288-000, 14-17289-000, 14-17290-000, 14-17291-000,
14-17293-000, 14-17294-000, 14 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In or about September 2021, DTNA initiated an investigation on a specific population of vehicles that ultimately had 11 separations of drag link joints. This led to DTNA issuing recall (21V-689) in order to remedy certain populations of vehicles subject to possible steering link separations. In tandem, DTNA actively screened and investigated this second population that did not experience separations and was different from the first population based on the manufacturing location of these vehicles.
Starting in or about February 2022, DTNA and NHTSA had multiple discussions regarding both of these populations within SEL and specific off ramp meetings. In December 2022 DTNA, while in communication with NHTSA, DTNA determined the second population out of an abundance of caution, be fixed via a Service Campaign. This, in good faith and with reasonable engineering judgement was for a perceived quality issue as there were no separations and no injuries or deaths. The Service Campaign, SF660A was initiated for the population of vehicles manufactured at a specific plant within a specific date range separate from recall
21V-689.
In SF660A Service Campaign materials, due to some clerical oversight, DTNA unartfully worded the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-105
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
circumstances as to draglink symptom characteristics for this population of vehicles. In January and February 2023 discussions with NHTSA regarding SF660A continued, and understandably there were mutual concerns despite improbable risk regarding the language of the field action being performed as a Service Campaign. As such DTNA agreed with NHTSA that regardless of the lack of known separations in
the field or awareness of any injuries or deaths that may be related to such conditions, the potential risk of this situation leading to a steering separation cannot be ruled out and thus may rise to the level of an unreasonable risk to safety. Out of an abundance of caution, DTNA has made the determination to issue a safety recall to remedy the potential risk.
Description of Remedy :
Description of Remedy Program : The taper joint will be inspected, tested for accurate torque and repaired
as necessary. Repairs will be performed by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : APR 21, 2023 – APR 21, 2023
Planned Owner Notification Date : APR 21, 2023 – APR 21, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-105
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC FEB 24, 2023 NHTSA Recall No. : 23V-105 Manufacturer Recall No. : FL967 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 60,604 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2021 Freightliner 108SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 947 108SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Freightliner 114SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 3,364 114SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2021 Freightliner 122SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range.4,262 122SD
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-105 Page 2 Vehicle 4 : 2019-2021 Freightliner Columbia Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 1,058 Columbia
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Freightliner Coronado Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 2,104 Coronado
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2019-2021 Freightliner Business Class M2 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 48,274 Business Class M2
Production Dates : APR 02, 2018 – JUN 25, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2020-2020 Freightliner Cascadia Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All trucks built in the Santiago Manufacturing Plant within the affected production date range. 595 Cascadia
Production Dates : JAN 21, 2019 – NOV 23, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On certain vehicles built on certain dates at Daimler; Santiago Manufacturing facility, the drag link taper joint at the steering arm may not have been tightened sufficiently and may come loose. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-105 Page 3 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A gradual loosening of this joint could lead to a loss of steering control, which increases the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : A loose joint may be detected by pre-trip inspections, loose steering, wandering, noises or vibration. Involved Components : Component Name 1 : Drag Link Taper Joint
Component Description : Linkage point where the drag link attaches to the steering arm of the front axle Component Part Number : 14-17273-000, 14-17288-000, 14-17289-000, 14-17290-000, 14-17291-000,
14-17293-000, 14-17294-000, 14 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In or about September 2021, DTNA initiated an investigation on a specific population of vehicles that ultimately had 11 separations of drag link joints. This led to DTNA issuing recall (21V-689) in order to remedy certain populations of vehicles subject to possible steering link separations. In tandem, DTNA actively screened and investigated this second population that did not experience separations and was different from the first population based on the manufacturing location of these vehicles.
Starting in or about February 2022, DTNA and NHTSA had multiple discussions regarding both of these populations within SEL and specific off ramp meetings. In December 2022 DTNA, while in communication with NHTSA, DTNA determined the second population out of an abundance of caution, be fixed via a Service Campaign. This, in good faith and with reasonable engineering judgement was for a perceived quality issue as there were no separations and no injuries or deaths. The Service Campaign, SF660A was initiated for the population of vehicles manufactured at a specific plant within a specific date range separate from recall
21V-689.
In SF660A Service Campaign materials, due to some clerical oversight, DTNA unartfully worded the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-105
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
circumstances as to draglink symptom characteristics for this population of vehicles. In January and February 2023 discussions with NHTSA regarding SF660A continued, and understandably there were mutual concerns despite improbable risk regarding the language of the field action being performed as a Service Campaign. As such DTNA agreed with NHTSA that regardless of the lack of known separations in
the field or awareness of any injuries or deaths that may be related to such conditions, the potential risk of this situation leading to a steering separation cannot be ruled out and thus may rise to the level of an unreasonable risk to safety. Out of an abundance of caution, DTNA has made the determination to issue a safety recall to remedy the potential risk.
Description of Remedy :
Description of Remedy Program : The taper joint will be inspected, tested for accurate torque and repaired
as necessary. Repairs will be performed by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : APR 21, 2023 – APR 21, 2023
Planned Owner Notification Date : APR 21, 2023 – APR 21, 2023
* NR – Not Reported

SEOCONTENT-END