RC000291 Front Lower Cap Brackets May Detach – 2015-2023 Thor Motor Coach Palazzo Recreational Vehicles

SEOCONTENT-START

Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 23v-113 Transport Canada Recall # 2023-087
Recall #
23v-113 & 2023-087
Description/Title:
Palazzo lower front cap brackets
Affected Product Line(s):
Certain model year
2015 – 2023 Palazzo motorhomes
Service Campaign # :
RC000291
Released Date:
Repair Code:
Repair/Replace:
TMCRC80414V
Document Date:
Time Allowed:
Repair:
0.2 per side
Document Revision:
A
Issue:
Tools:
– Screw gun
Parts:
0518215 – SUPPORT, CAP, ASSEMBLY, TFM7781, ADJUSTABLE 14″ – 22 1/2″
1- 3/8” x 1” self-tapping lag (from shop supplies)
1- #10 x 1” panhead wood screw (from shop supplies)
It has been discovered that on certain model year 2015 – 2023 Palazzo motorhomes that the lower front cap brackets may become loose and have the potential to fall off.
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 23v-113 Transport Canada Recall # 2023-087
Instructions:
1. Inspect under the front of the motorhome to determine if one or both of the lower cap brackets are loose and/or missing. Reference print below for the location of the bracket. Bracket is identified by the found on the print.
2. If the brackets are both still connected to the motorhome, ensure that the hardware used for installation matches the fasteners listed above under parts. Change out fasteners with proper hardware listed above if needed. Once that has been completed the recall has be finished, only continue on to step 3 if there was one or both brackets missing from the motorhome.
3. If one or both brackets are missing place an order for the above part. Make sure to order one or two brackets depending on what the motorhome requires.
4. The new bracket does not match the old style bracket that may be on the motorhome. This new bracket is a slide in tube style bracket and serves the same function as the original bracket.
5. Install the new style bracket by screwing the 3/8” lag into the firewall and extending the bracket to where it needs to be installed on the underside of the cap using the #10 x 1” panhead wood screw.
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 23v-113 Transport Canada Recall # 2023-087
New style bracket:

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor
Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model 2015 – 2023
Palazzo motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may
cause you; however, your safety and continued satisfaction are of the utmost importance to us.
It has been discovered that on certain model year 2015 – 2023 Palazzo’s the front lower cap
brackets may become loose and have the potential to fall off the motorhome and become a road
hazard. This may result in a crash, or injury.
TMC has contacted your selling dealer and has instructed them on how to repair/replace your
lower front cap brackets. This will all be completed free of charge (parts and labor) to you the
owner. This remedy should take approximately 20 minutes to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have
this remedy completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you no longer own the vehicle, or
if you have questions concerning this recall or if you need any assistance, please contact the
TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486,
by phone at 877-855-2867, or email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred
any direct cost in connection with obtaining such repair, you may be eligible to receive
reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you
may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice
must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 23v-113
Safety Advisory: RC000291
March 2023
What we
will do

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IMPORTANT SAFETY RECALL
RC000291
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2015 – 2023 Palazzo’s the front lower cap brackets may become loose and have the potential to fall off the unit. This may result in property damage and/or personal injury, accidents, or fire.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Thor Motor Coach
Re: NHTSA Recall No. 23v-113
Transport Canada No. 2023-087

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-113
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach FEB 23, 2023 NHTSA Recall No. : 23V-113 Manufacturer Recall No. : RC000291
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,969 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2015-2023 Thor Motor Coach Palazzo Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The basis for determining the recall population is based on the original brackets use until the new bracket was put into production on 11/1/2021.
Production Dates : JAN 13, 2015 – OCT 26, 2021 VIN Range 1 : Begin : 4UZAAJDT0FCGR9034 End : 4UZACJFCXNCNS7242 ✔ Not sequential Description of Defect :
Description of the Defect : Front lower cap brackets may become loose and could have the potential to fall off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A bracket becoming loose or falling off could be a distraction and or present a road hazard to the vehicle driver or other traffic, which can increase of the risk of a crash, injury, and or death.
Description of the Cause : Incorrect hardware may have been used during installation and may not keep the bracket secured as it was designed. Identification of Any Warning
that can Occur : A visual inspection of the brackets can determine if they are loose and or missing.
Involved Components : Part 573 Safety Recall Report 23V-113 Page 2 Component Name 1 : Front cap bracket Component Description : NR
Component Part Number : TFM3355 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
11/22/2022 – VOQ complaint from NHTSA was sent in for investigation.
11/28/2022 – Contacted engineering to provide prints showing old bracket and the new current bracket along with the installation process.
12/6/2022 – Prints of brackets were provided along with instructions on how the brackets are installed. 1/18/2023 – Provided claims data and general information to NHTSA in regard to the questions asked in VOQ. 2/6/2023 – Further investigation and claims data is being reviewed and expected to be completed on 2/15/2023. A safety committee meeting is being scheduled to determine the next steps.
2/21/2023 – TMC’s safety committee met and voted to issue a recall on this issue. Description of Remedy :
Description of Remedy Program : TMC will coordinate the remedy of the units identified in this recall by
working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New bracket style TFM -7781-00 and identification of proper mounting hardware.
An ECN was instituted on 11/1/2021 that changed the bracket and type of hardware that was being used. Recall Schedule : Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-113
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 15, 2023 – APR 15, 2023
Planned Owner Notification Date : APR 15, 2023 – APR 15, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-113
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach JUL 11, 2023 NHTSA Recall No. : 23V-113 Manufacturer Recall No. : RC000291
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,969 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2015-2023 Thor Motor Coach Palazzo Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The basis for determining the recall population is based on the original brackets use until the new bracket was put into production on 11/1/2021.
Production Dates : JAN 13, 2015 – OCT 26, 2021 VIN Range 1 : Begin : 4UZAAJDT0FCGR9034 End : 4UZACJFCXNCNS7242 ✔ Not sequential Description of Defect :
Description of the Defect : Front lower cap brackets may become loose and could have the potential to fall off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A bracket becoming loose or falling off could be a distraction and or present a road hazard to the vehicle driver or other traffic, which can increase of the risk of a crash, injury, and or death.
Description of the Cause : Incorrect hardware may have been used during installation and may not keep the bracket secured as it was designed. Identification of Any Warning
that can Occur : A visual inspection of the brackets can determine if they are loose and or missing.
Involved Components : Part 573 Safety Recall Report 23V-113 Page 2 Component Name 1 : Front cap bracket Component Description : NR
Component Part Number : TFM3355 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
11/22/2022 – VOQ complaint from NHTSA was sent in for investigation.
11/28/2022 – Contacted engineering to provide prints showing old bracket and the new current bracket along with the installation process.
12/6/2022 – Prints of brackets were provided along with instructions on how the brackets are installed. 1/18/2023 – Provided claims data and general information to NHTSA in regard to the questions asked in VOQ. 2/6/2023 – Further investigation and claims data is being reviewed and expected to be completed on 2/15/2023. A safety committee meeting is being scheduled to determine the next steps.
2/21/2023 – TMC’s safety committee met and voted to issue a recall on this issue.
There were 24 claims found for this issue during the investigation with zero reported deaths or injuries. The claim dates range from 2/11/2016 – 1/21/2020. Description of Remedy :
Description of Remedy Program : TMC will have the lower front brackets inspected and replaced if missing
and hardware replaced if the original brackets are still on the motorhome. TMC will coordinate the remedy of the units identified in this recall by working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New bracket style TFM -7781-00 and identification of proper mounting hardware.
An ECN was instituted on 11/1/2021 that changed the bracket and type of hardware that was being used. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-113
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 15, 2023 – APR 15, 2023
Planned Owner Notification Date : APR 15, 2023 – APR 15, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-113
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach MAY 08, 2023 NHTSA Recall No. : 23V-113 Manufacturer Recall No. : RC000291
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,969 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2015-2023 Thor Motor Coach Palazzo Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The basis for determining the recall population is based on the original brackets use until the new bracket was put into production on 11/1/2021.
Production Dates : JAN 13, 2015 – OCT 26, 2021 VIN Range 1 : Begin : 4UZAAJDT0FCGR9034 End : 4UZACJFCXNCNS7242 ✔ Not sequential Description of Defect :
Description of the Defect : Front lower cap brackets may become loose and could have the potential to fall off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A bracket becoming loose or falling off could be a distraction and or present a road hazard to the vehicle driver or other traffic, which can increase of the risk of a crash, injury, and or death.
Description of the Cause : Incorrect hardware may have been used during installation and may not keep the bracket secured as it was designed. Identification of Any Warning
that can Occur : A visual inspection of the brackets can determine if they are loose and or missing.
Involved Components : Part 573 Safety Recall Report 23V-113 Page 2 Component Name 1 : Front cap bracket Component Description : NR
Component Part Number : TFM3355 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
11/22/2022 – VOQ complaint from NHTSA was sent in for investigation.
11/28/2022 – Contacted engineering to provide prints showing old bracket and the new current bracket along with the installation process.
12/6/2022 – Prints of brackets were provided along with instructions on how the brackets are installed. 1/18/2023 – Provided claims data and general information to NHTSA in regard to the questions asked in VOQ. 2/6/2023 – Further investigation and claims data is being reviewed and expected to be completed on 2/15/2023. A safety committee meeting is being scheduled to determine the next steps.
2/21/2023 – TMC’s safety committee met and voted to issue a recall on this issue.
There were 24 claims found for this issue during the investigation with zero reported deaths or injuries. The claim dates range from 2/11/2016 – 1/21/2020. Description of Remedy :
Description of Remedy Program : TMC will coordinate the remedy of the units identified in this recall by
working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New bracket style TFM -7781-00 and identification of proper mounting hardware.
An ECN was instituted on 11/1/2021 that changed the bracket and type of hardware that was being used. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-113
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 15, 2023 – APR 15, 2023
Planned Owner Notification Date : APR 15, 2023 – APR 15, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-113
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach JUL 12, 2023 NHTSA Recall No. : 23V-113 Manufacturer Recall No. : RC000291
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,969 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2015-2023 Thor Motor Coach Palazzo Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The basis for determining the recall population is based on the original brackets use until the new bracket was put into production on 11/1/2021.
Production Dates : JAN 13, 2015 – OCT 26, 2021 VIN Range 1 : Begin : 4UZAAJDT0FCGR9034 End : 4UZACJFCXNCNS7242 ✔ Not sequential Description of Defect :
Description of the Defect : Front lower cap brackets may become loose and could have the potential to fall off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A bracket becoming loose or falling off could be a distraction and or present a road hazard to the vehicle driver or other traffic, which can increase of the risk of a crash, injury, and or death.
Description of the Cause : Incorrect hardware may have been used during installation and may not keep the bracket secured as it was designed. Identification of Any Warning
that can Occur : A visual inspection of the brackets can determine if they are loose and or missing.
Involved Components : Part 573 Safety Recall Report 23V-113 Page 2 Component Name 1 : Front cap bracket Component Description : NR
Component Part Number : TFM3355 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
11/22/2022 – VOQ complaint from NHTSA was sent in for investigation.
11/28/2022 – Contacted engineering to provide prints showing old bracket and the new current bracket along with the installation process.
12/6/2022 – Prints of brackets were provided along with instructions on how the brackets are installed. 1/18/2023 – Provided claims data and general information to NHTSA in regard to the questions asked in VOQ. 2/6/2023 – Further investigation and claims data is being reviewed and expected to be completed on 2/15/2023. A safety committee meeting is being scheduled to determine the next steps.
2/21/2023 – TMC’s safety committee met and voted to issue a recall on this issue.
There were 24 claims found for this issue during the investigation with zero reported deaths or injuries. The claim dates range from 2/11/2016 – 1/21/2020. Description of Remedy :
Description of Remedy Program : TMC will have the lower front brackets inspected and replaced if missing
and hardware replaced if the original brackets are still on the motorhome at no cost to the owner. TMC will coordinate the remedy of the units identified in this recall by working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New bracket style TFM -7781-00 and identification of proper mounting hardware.
An ECN was instituted on 11/1/2021 that changed the bracket and type of hardware that was being used. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-113
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 15, 2023 – APR 15, 2023
Planned Owner Notification Date : APR 15, 2023 – APR 15, 2023
* NR – Not Reported

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