RC000290 Overhead Cabinets May Detach – 2018-2021 Thor Motor Coach Hurricane & Windsport Recreational Vehicles

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Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Recall #
23v-121 & 2023-095
Description/Title:
Overhead Cabinets
Affected Product Line(s):
Certain model year 2018-2021
Hurricane and Windsport motorhomes
Service Campaign # :
RC000290
Released Date:
Codes:
Inspect Only:
TMCRC80413Y
Inspect with Repair:
TMCRC80413V
Document Date:
Time Allowed:
Inspect Only:
0.2
Inspect with Repair:
0.3
Document Revision:
A
Issue:
It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production. If the cabinet comes detached while the vehicle is in motion, the cabinet may impact the vehicle operator causing a loss of vehicle control which can result in crash. A crash can result in personal injury or death.
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Instructions:
1. Verify that the rear of the cabinet is mounted all the way to the front edge of the bed deck. The rear stile of the cabinet will be screwed into the aluminum tube of the bed deck. (The aluminum tube is not visible on finished product.) This will line up the front edge of the cabinet to be screwed into the area of the EGS backer (EGS is not visible on finished product).
2. The screws into the front and rear stiles should be spaced at minimum every six (6) inches. If they are not, add additional screws as needed.
3. If further repairs are needed, please contact TMC directly at (877) 500-1020 for additional assistance.
Front Edge
EGS

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor
Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model 2018 – 2021
Hurricane & Windsport motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience
this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us.
It has been discovered that on certain model year 2018-2021 Hurricane and Windsport
motorhomes, the overhead cabinets located above the driver and front passenger seats may have
been improperly installed during production. If the cabinet comes detached while the vehicle is in
motion, the cabinet may impact the vehicle operator causing a loss of vehicle control which can
result in a crash. A crash can result in personal injury or death.
TMC has contacted your selling dealer and has instructed them on how to verify the overhead
cabinets were installed properly. If the cabinets are found to be loose, the cabinets will be
properly secured per dealer instructions. This will all be completed free of charge (parts and
labor) to you the owner. This remedy should take approximately 15 minutes to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have
this remedy completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you no longer own the vehicle, or
if you have questions concerning this recall or if you need any assistance, please contact the
TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486,
by phone at 877-855-2867, or email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred
any direct cost in connection with obtaining such repair, you may be eligible to receive
reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you
may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice
must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 23v-121
Safety Advisory: RC000290
February 2023
What we
will do

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IMPORTANT SAFETY RECALL
RC000290
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production. If the cabinet comes detached while the vehicle is in motion, the cabinet may impact the vehicle operator causing a loss of vehicle control which can result in crash. A crash can result in personal injury or death.
The required action is to verify the overhead cabinets were installed properly. If the cabinets are found to be loose, the cabinets will be properly secured per the provided dealer instructions. The remedy should take approximately up to 15 minutes to perform.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Bryce Frankenberger
Consumer Affairs
Re: NHTSA Recall No. 23v-121
Transport Canada No. 2023-95

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-121
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach FEB 24, 2023 NHTSA Recall No. : 23V-121 Manufacturer Recall No. : RC000290
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,836 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2021 Thor Motor Coach Hurricane Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS
Descriptive Information : It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production.
Production Dates : JUL 13, 2018 – OCT 01, 2020 VIN Range 1 : Begin : 1F66F5DY1J0A17206 End : 1F66F5DN5L0A10669 ✔ Not sequential Vehicle 2 : 2018-2021 Thor Motor Coach Windsport Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS
Descriptive Information : It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production.
Production Dates : JUL 13, 2018 – OCT 01, 2020 VIN Range 1 : Begin : 1F66F5DY1J0A17206 End : 1F66F5DN5L0A10669 ✔ Not sequential Description of Defect :
Description of the Defect : The overhead cabinets located above the driver and front passenger seats may become detached and fall on the seat occupants.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The overhead cabinet may become detached. If the cabinet comes detached Part 573 Safety Recall Report 23V-121 Page 2 Description of the Safety Risk : while the vehicle is in motion, the cabinet may impact the vehicle operator
causing a loss of vehicle control which can result in crash. A crash can result
in personal injury or death.
Description of the Cause : The overhead cabinets were not properly installed by manufacturing. Identification of Any Warning
that can Occur : The overhead cabinet attachment may become loose. If loose, the cabinet may squeak during travel. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2/7/2023 – NHTSA provided a VOQ regarding overhead cabinets coming loose in a Windsport. 2/7/2023 – Research began in to claims data and with engineering on the installation of the cabinets.
2/13/2023 – TMC used claims data to update the heat map used in previous filing to aid in establishing the scope of units involved along with on an ECN that was put in place to add an additional aluminum tube to aid in the installation of overhead cabinets dated 9/15/2020. 2/15/2023 – Based on the information found in claims research, ECN, and the heat map the TMC safety committee will be meeting on 2/21/2023 to review and vote on next steps. 2/21/2023 – TMC’s safety committee met and voted to recall all Windsport/Hurricane units built from 7/13/2018 – 10/1/2020. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-121
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The recall population will be inspected to verify the overhead cabinets
were installed properly. If the cabinets are found to be loose, the cabinets will be reinstalled per dealer instructions. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : None Warranty data & ECN indicate the issue was corrected in production after 9/15/2020. Recall Schedule :
Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 21, 2023 – APR 21, 2023
Planned Owner Notification Date : APR 21, 2023 – APR 21, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-121
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach MAY 08, 2023 NHTSA Recall No. : 23V-121 Manufacturer Recall No. : RC000290
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,836 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2021 Thor Motor Coach Hurricane Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS
Descriptive Information : It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production.
Production Dates : JUL 13, 2018 – OCT 01, 2020 VIN Range 1 : Begin : 1F66F5DY1J0A17206 End : 1F66F5DN5L0A10669 ✔ Not sequential Vehicle 2 : 2018-2021 Thor Motor Coach Windsport Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS
Descriptive Information : It has been discovered that on certain model year 2018-2021 Hurricane and Windsport motorhomes, the overhead cabinets located above the driver and front passenger seats may have been improperly installed during production.
Production Dates : JUL 13, 2018 – OCT 01, 2020 VIN Range 1 : Begin : 1F66F5DY1J0A17206 End : 1F66F5DN5L0A10669 ✔ Not sequential Description of Defect :
Description of the Defect : The overhead cabinets located above the driver and front passenger seats may become detached and fall on the seat occupants.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The overhead cabinet may become detached. If the cabinet comes detached Part 573 Safety Recall Report 23V-121 Page 2 Description of the Safety Risk : while the vehicle is in motion, the cabinet may impact the vehicle operator
causing a loss of vehicle control which can result in crash. A crash can result
in personal injury or death.
Description of the Cause : The overhead cabinets were not properly installed by manufacturing. Identification of Any Warning
that can Occur : The overhead cabinet attachment may become loose. If loose, the cabinet may squeak during travel. Involved Components : Component Name 1 : Front overhead
Component Description : OHC, BRAZILIAN CHERRY FRONT BUNK (HA/WA) (TCC6382-5)
Component Part Number : 0347441 Component Name 2 : Front overhead
Component Description : OHC, MALIBU MAPLE FRONT BUNK (HA/WA) (TCC6382-5) Component Part Number : 0380495 Component Name 3 : Front overhead
Component Description : OHC, IRISH MAPLE FRONT BUNK (HA/WA) (TCC6382-5) Component Part Number : 0440482 Component Name 4 : Front overhead
Component Description : OHC, CAROLINA CHERRY FRONT BUNK (HA/WA) (TCC6382-5)
Component Part Number : 0464128 Component Name 5 : Front overhead
Component Description : OHC, CAROLINA CHERRY FRONT BUNK (HA/WA) (TCC6382-5)
Component Part Number : 0464149 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-121 Page 3 Component Name 6 : Front overhead
Component Description : OHC, CAROLINA CHERRY FRONT BUNK (ARCTIC WHITE) (HA/WA) (TCC6382-5)
Component Part Number : 0490483 Component Name 7 : Front overhead
Component Description : OHC, WEATHERED CHERRY FRONT BUNK (HA/WA) (TCC6382-5)
Component Part Number : 0507156 Component Name 8 : Front overhead
Component Description : OHC, FRONT BUNK, WEATHERED CHERRY, (ARCTIC WHITE) (HA/WA) (TCC6382-5)
Component Part Number : 0509985 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2/7/2023 – NHTSA provided a VOQ regarding overhead cabinets coming loose in a Windsport. 2/7/2023 – Research began in to claims data and with engineering on the installation of the cabinets.
2/13/2023 – TMC used claims data to update the heat map used in previous filing to aid in establishing the scope of units involved along with on an ECN that was put in place to add an additional aluminum tube to aid in the installation of overhead cabinets dated 9/15/2020. 2/15/2023 – Based on the information found in claims research, ECN, and the heat map the TMC safety committee will be meeting on 2/21/2023 to review and vote on next steps. 2/21/2023 – TMC’s safety committee met and voted to recall all Windsport/Hurricane units built from 7/13/2018 – 10/1/2020. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-121
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
The claim count summary for determining this recall was 70 claims with dates ranging from 8/29/2018 – 2/6/2023. There were zero injuries or deaths reported in this data.
Description of Remedy :
Description of Remedy Program : The recall population will be inspected to verify the overhead cabinets
were installed properly. If the cabinets are found to be loose, the cabinets will be reinstalled per dealer instructions. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : None Warranty data & ECN indicate the issue was corrected in production after 9/15/2020. Recall Schedule :
Description of Recall Schedule : TMC will notify the dealers and owners of the recreational vehicles by
letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 21, 2023 – APR 21, 2023
Planned Owner Notification Date : APR 21, 2023 – APR 21, 2023
* NR – Not Reported

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