CSN3064 Missing Weld On Rear Pole Rack – 2016-2022 Altec DM, DH, DC, DL, D2000, D3000, & D4000 series digger derricks, & AM55 Aerial Devices

SEOCONTENT-START

Customer Outreach
PO Box 8338 [email protected] Phone 1-877-GO ALTEC
Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Recall Number:
Altec Identifier:
Transport Canada Number:
Dear Altec Owner,
For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety
Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain digger derricks
and aerial devices of various models built from April 2004 to January 2023. The affected units could be
missing a weld in the attachment of the subbase-mounted rear pole rack(s). This will increase the stress in adjacent
areas, which can cause a crack to develop in the structure. Cracking of the structure could cause the rack and pole
to suddenly drop in height, which could cause a vehicle crash. Death or serious injury could result.
Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a
pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the
customer when presented for repair.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The
inspection is expected to take 15 minutes to complete for each pole rack. The repair is expected to take 2.5 hours
to complete for each pole rack. Parts may not be immediately available due to supplier backorder.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without
charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236
(TTY: 1-800-424-9153) or go to http://www.safercar.gov.
For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a reasonable
time, please contact Altec.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
23V216
CSN-3064 May 26, 2023
2023-195
Page 1 of 14
Customer Service Notice CSNReleased:
May 26, 2023
Altec Use Only
Inspection labor 0.75 hr (Service), 0.25 hr (other) for 1 rack
1.0 hr (Service), 0.5 hr (other) for 2 racks
Repair labor 3.0 hr (Service), 2.5 hr (other) for 1 rack
5.5 hr (Service), 5.0 hr (other) for 2 racks
Account # 010.XXXX.43156.000.9303.000
XXXX = originating plant
Travel Not included
NHTSA code 90
Prime fail P/N N/A
Doc ref 074900867
Altec Use Only
Description Part No. Qty Warranty
Steel body channel patch kit 991620865 1 or 2 Yes
Martex flat plate body floor patch kit 991620863 1 or 2 Yes
GatorHyde flat plate body floor patch kit 991620864 1 or 2 Yes
Black paint flat plate body floor patch kit 991620862 1 or 2 Yes
White paint flat plate body floor patch kit 991620861 1 or 2 Yes
Shiny aluminum tread plate body floor patch kit 991620859 1 or 2 Yes
3064-A
Pole Rack Weld Inspection
Units Affected: Certain digger derricks and aerial devices of various models built from April 2004 to
January 2023. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that the affected units could be missing a weld in the attachment of the
subbase-mounted rear pole rack(s). This will increase the stress in adjacent areas, which can cause a crack
to develop in the structure. This can result in a drop in height of the rear pole rack. The pole and rack will
remain secured to the vehicle.
WARNING
Death or serious injury could result from a sudden drop in height of the rear pole rack. Cracking
of the structure attaching the rear pole rack could cause the rack and pole to drop in height, which
could cause a vehicle crash.
Customer Action: Inspect the rear pole rack attachment using the Inspection Procedure beginning on page
2, or contact Altec to perform this inspection. Complete the inspection no later than the next monthly preventive
maintenance interval or 30 days from the receipt of this notice, whichever comes first. If the inspection shows
that repair is required, perform the Repair Procedure beginning on page 6, or contact Altec to perform this repair.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Requirements: The inspection is estimated to take 15 minutes and 1 person to complete for each pole
rack. The repair is estimated to take 2.5 hours and 1 person to complete for each pole rack. All welds on steel
must be applied by a welder having the AWS D1.1 3G qualification for uphill progression welding on steel.
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy and
can be performed by Altec, the customer, or the customer’s warranty provider. An Altec Mobile Service
technician can perform this inspection but is not able to perform this repair. Altec will perform the work
for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a
warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow
up to $22.50 for the labor to perform the inspection and up to $225 for the labor to perform the repair for
each pole rack. Customers are responsible for the travel costs of an Altec Mobile Service technician if the
technician performs the inspection at the owner’s location.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service;
4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair
Page 2 of 14
CSN-3064-A
Inspection Procedure: A flashlight and a mirror or digital camera are required for this inspection. Read
and understand all steps of the instructions before beginning the procedure. A flow chart is included at the
end of this document to aid in inspection.
1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key
from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock
the wheels.
2. Locate the rear pole rack(s) on the unit (refer to Figure 1). Some units will have a pole rack on only
one side, and others will have a pole rack on both sides.
3. Look under the unit to determine the
mounting method of the rear pole rack(s).
• If the pole rack uses a cantilevered
mounting, which is welded to the side
of the subbase tube and projects outward
with no support structure at the
outboard end (refer to Figure 2 for an
example, but the shape can vary greatly),
proceed to step 4.
• If the pole rack does not use a cantilevered
mounting, proceed to step 6.
Rear Pole Rack
Front Pole Rack
Figure 1 — Locating Rear Pole Rack(s)
Figure 2 — Cantilevered Rear Pole Rack Example
Subbase
Tube
Pole Rack
Structure
Size and Shape Can Vary
No Support Under Outboard End
Page 3 of 14
CSN-3064-A
4. Using a flashlight, and a mirror or digital
camera, if required, confirm if there is a
horizontal weld across the top and a vertical
weld on both sides of the rear pole
rack base plate (refer to Figure 3). If the
unit has two rear pole racks, inspect both
of them.
• If the unit has one rear pole rack, proceed
as shown below.
– If there is no horizontal weld, inspect
the vertical welds for any
cracks or distortion. Then proceed
to step 5.
– If there is a horizontal weld and both
vertical welds, proceed to step 6.
– If there is a horizontal weld and one
vertical weld but the other vertical
is missing, proceed to step 12.
• If the unit has two rear pole racks, proceed as shown below.
– If there is no horizontal weld on one or both rear pole racks, inspect the vertical welds for any
cracks or distortion. Then proceed to step 5.
– If there is a horizontal weld and both vertical welds on both rear pole racks, proceed to step 6.
– If there is a horizontal weld and one vertical weld but the other vertical weld is missing on one or
both rear pole racks, proceed to step 12.
5. Determine the body material (steel or aluminum) and
whether there is a body channel over the base plate on
the rear pole rack(s) that will be in the way of adding the
missing horizontal weld(s) (refer to Figure 4).
• For an aluminum body with a body channel in the way,
proceed to step 11.
• For a steel body with or without a body channel in the
way or for an aluminum body without a body channel in
the way, proceed to step 7.
6. If the horizontal weld and both vertical welds are present
on the rear pole rack(s) or if a noncantilevered mounting
is used for the rear pole rack(s), no repair is required. Perform
steps a through d shown below.
a. Put the unit back into service.
b. Access the online form to report that no repair is required
using the QR code or hyperlink in Figure 5.
c. If the inspection was performed by Altec, mark this notice
as complete on the Service Request.
d. Do not complete the remaining steps in this notice.
Figure 3 — Inspecting Rear Pole Rack Welds
Vertical Weld
Along Front
and Rear
Horizontal Weld
Along Top
Base
Plate
Potentially
Missing
Horizontal
Weld
Pole Rack
Structure
Pole Rack
Base Plate
Body
Channel
Figure 4 — Inspecting for Body
Channel Interference with Welding
Page 4 of 14
CSN-3064-A
Figure 5 — QR Code to Submit Inspection and Repair Information
7. A rectangular hole will be cut in the body floor during the Repair Procedure to provide access for
welding the mounting base of the rear pole rack(s). A Body Floor Patch Plate Kit will be used to cover
the hole(s) after performing the weld repair. Refer to Figure 6 to review the available finishes for the
patch plate, and mark the kit requirement which is appropriate to be used on the unit being repaired.
8. Based on the inspection results from step 7, determine the required step to plan for the repair.
• For a steel or aluminum body with no body channel in the way of welding, proceed to step 9.
• For a steel body with a body channel in the way of welding, proceed to step 10.
9. If the horizontal weld is missing on the rear pole rack(s) and a body channel is not in the way of adding
this weld, repair is required according to steps a through d shown below.
a. Put the unit back into service, following the applicable criteria shown below based on the inspection
of the vertical welds in step 4.
• If crack(s) or distortion were seen, take the pole rack(s) out of service.
• If no crack(s) or distortion were seen, perform a daily inspection of the vertical welds. If crack(s)
or distortion appear, take the pole rack(s) out of service.
b. Schedule the repair of the pole rack(s), using one of the methods shown below.
• Access the online Repair Request Form using the QR code or hyperlink in Figure 5 to request the
repair to be done by an Altec field team and report the following information. This option is only
available until June 30th, 2023.
– Number of rear pole racks on the unit (one or two)
– The Steel Body Channel Patch Kit is not required.
– Part number of the Body Floor Patch Plate Kit marked in Figure 6
• Prepare to use your own technician or your third party provider to perform the repair by doing the
following.
– Contact Altec Parts to order the Body Floor Patch Plate Kit part number marked in Figure 6 with
the quantity equal to the number of rear pole racks on the unit (one or two).
– Schedule to have the repair performed using the Repair Procedure in this notice. All welds on
the pole rack(s) must be applied by a welder having the AWS D1.1 3G qualification for uphill
progression welding on steel.
Patch Plate Finish Kit Part Number Kit Required
Martex on flat plate 991620863 
GatorHyde on flat plate 991620864 
Black paint on flat plate 991620862 
White paint on flat plate 991620861 
Shiny aluminum tread plate 991620859 
Figure 6 — Body Floor Patch Plate Kit Selection
Page 5 of 14
CSN-3064-A
• Contact Altec Shop Service to schedule the repair and report the following information.
– Number of rear pole racks on the unit (one or two)
– The Steel Body Channel Patch Kit is not required
– The Body Floor Patch Plate Kit part number marked in Figure 6 is required, with the quantity
equal to the number of rear pole racks.
c. Completion of the notice will be documented after the vehicle is repaired.
d. Do not complete the remaining steps in this notice.
10. If the horizontal weld is missing on the rear pole rack(s) and a steel body channel is in the way of adding
this weld, repair is required according to steps a through d shown below.
a. Put the unit back into service, following the applicable criteria shown below based on the inspection
of the vertical welds in step 4.
• If crack(s) or distortion were seen, take the pole rack(s) out of service.
• If no crack(s) or distortion were seen, perform a daily inspection of the vertical welds. If crack(s)
or distortion appear, take the pole rack(s) out of service.
b. Schedule the repair of the pole rack(s), using one of the methods shown below.
• Access the online Repair Request Form using the QR code or hyperlink in Figure 5 to request the
repair to be done by an Altec field team and report the following information. This option is only
available until June 30th, 2023.
– Number of rear pole racks on the unit (one or two)
– The Steel Body Channel Patch Kit is required
– Part number of the Body Floor Patch Plate Kit marked in Figure 6
• Prepare to use your own technician or your third party provider to perform the repair by doing the
following.
– Contact Altec Parts to order the Steel Body Channel Patch Kit, part number 991620865, and the
Body Floor Patch Plate Kit part number marked in Figure 6, with the quantity of each equal to
the number of rear pole racks on the unit (one or two).
– Schedule to have the repair performed using the Repair Procedure in this notice. All welds on
the pole rack and the channel of the steel body must be applied by a welder having the AWS D1.1
3G qualification for uphill progression welding on steel.
• Contact Altec Shop Service to schedule the repair and report the following information.
– Number of rear pole racks on the unit (one or two)
– The Steel Body Channel Patch Kit, part number 991620865, and the Body Floor Patch Plate Kit
part number marked in Figure 6 are required, with the quantity of each equal to the number of
rear pole racks.
c. Completion of the notice will be documented after the vehicle is repaired.
d. Do not complete the remaining steps in this notice.
11. If the horizontal weld is missing on the rear pole rack(s) and an aluminum body channel is in the way
of adding this weld, repair is required according to steps a through c shown below.
a. Put the unit back into service, following the applicable criteria shown below based on the inspection
of the vertical welds in step 4.
• If crack(s) or distortion were seen, take the pole rack(s) out of service.
• If no crack(s) or distortion were seen, perform a daily inspection of the vertical welds. If crack(s)
or distortion appear, take the pole rack(s) out of service.
b. Contact Altec Technical Support and request further direction on how to perform the repair because
an aluminum body channel is in the way of adding the required weld
c. Do not complete the remaining steps in this notice.
Page 6 of 14
CSN-3064-A
12. If a vertical weld is missing on the rear pole rack(s), repair is required according to steps a through c
shown below.
a. Put the unit back into service with the affected pole rack(s) taken out of service.
b. Contact Altec Technical Support and request further direction on how to perform the repair due to
the missing vertical weld(s).
c. Do not complete the remaining steps in this notice.
Page 7 of 14
CSN-3064-A
Repair Procedure: Normal mechanic’s hand tools, a grinder, sander, cutoff wheel, drill, 3/16″ and 3/8″ bits,
pop rivet gun, electric welder, prime paint, matching finish paint and/or undercoat, Class A fire extinguisher,
and chassis battery surge protector (optional) are required for this repair. Read and understand all steps
of the instructions before beginning the procedure. All welds on the pole rack(s) and steel body channel(s)
must be applied by a welder having the AWS D1.1 3G qualification for uphill progression welding on steel
using one of the following approved methods:
• FCAW-G – gas shielded flux core wire (E71T-1M/9M)
• FCAW-S – gasless self-shielded flux core wire (E71T-11)
• SMAW – stick electrode (E7018 H4R)
• GMAW – solid core wire (ER70S-6)
13. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key
from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock
the wheels.
14. Protect the chassis electrical system from potential currents induced by welding using one of the following
methods.
• Disconnect the negative battery cable from the battery(ies). Then disconnect the positive battery
cable from the battery(ies).
• Engage the battery disconnect switch, if equipped, on the cab floor to the left of the driver’s seat or
under the cab below the driver’s door or below the rear wall.
• Connect a surge protector to the battery(ies), and turn it on (refer to Figures 7 and 8).
15. Perform steps 16 through 30 for the rear pole rack on one side of the unit. If the unit has two rear pole
racks, then repeat these steps for the opposite pole rack.
16. Cover any adjacent brake lines, hydraulic lines, electrical cables, body floor, etc. with suitable material
to protect them from spatter and sparks from the cutting and welding processes.
17. Keep a Class A fire extinguisher nearby when performing any cutting or welding.
Figure 7 — Connecting
Surge Suppressor
Figure 8 — Turning
On Surge Suppressor
Surge
Suppressor
Battery
Page 8 of 14
CSN-3064-A
18. Review step 5 of the Inspection Procedure regarding channel clearance and body material.
• If there is not a body channel in the way on a steel or aluminum body, proceed to step 20.
• If there is a body channel in the way on a steel body, proceed to step 19.
• If there is a body channel in the way on an aluminum body, refer to step 11 of the Inspection Procedure.
19. To provide clearance for welding the top edge of the pole rack base plate, cut a 11/2″ x 11/2″ notch in the
bottom of the body channel centered above the rear pole rack base plate (refer to Figure 9).
20. Measure and mark a rectangular outline on top of the body floor next to the inboard vertical post of the
rear pole rack as shown in either Figure 10 or Figure 11, depending on the distance from the inboard
side of the post to the side of the subbase tube.
Pole Rack
Post
Base Plate
Post Center
Line
3″
≤ 2″
4″
8″
Subbase
Tube
Figure 10 — Cutting Hole in Floor for Post Located 2″ or Less from Subbase Tube
Figure 9 — Cutting Notch in Body Channel
11/2″
11/2″
Page 9 of 14
CSN-3064-A
21. Use a cutoff wheel to cut a hole in the body floor where it was marked in step 20 to provide access
for welding along the top of the pole rack base plate. If there is a body channel below this area, do
not cut into the channel. Discard the removed section of the floor.
22. Clean the surfaces along the top of the
pole rack base plate and along the two
vertical welds on the sides of the base
plate to remove any grease, dirt, paint,
rust, etc. (refer to Figure 12).
23. Use a flashlight to inspect both vertical
welds along the sides of the base plate
for any cracking or deformation, particularly
at the top and bottom ends of the
welds, and for any missing weld.
24. Grind off any damaged vertical weld
bead, and continue to grind off the weld
bead about 1/2″ beyond the damaged
area(s). Do not grind into the side of the
subbase tube.
25. Weld along the top of the base plate (refer to Figure 12) using a 3/8″ fillet weld if the joint is as on the
flat side of the subbase tube as shown in the picture or using a flare-bevel weld if the top of the base
plate is above the corner radius of the subbase tube. Weld along any areas of removed or missing vertical
welds on both sides using the same size fillet weld as the original weld.
Base Plate
2X Grind Off & Reweld Any
Damaged Weld Areas
3/8
Figure 12 — Welding Rear Pole Rack Base Plate
or
Subbase
Tube
Pole Rack
Post Base Plate
Post Center
Line
> 2″
3″
11/2″
4″
8″
Subbase
Tube
Figure 11 — Cutting Hole in Floor for Post Located More Than 2″ from Subbase Tube
Page 10 of 14
CSN-3064-A
26. If a notch was cut in the body channel in step 19, install the channel patch from the Steel Body Channel
Patch Kit centered over the notch in the channel. Use the method shown below that provides the best
fit on the channel and the best accessibility for welding.
• Patch on inside of channel, welded around outside of patch (refer to Figure 13)
• Patch on inside of channel, welded around edges of notch (refer to Figure 14)
• Patch on outside of channel, welded around outside of patch (refer to Figure 15)
• Patch on outside of channel, welded around edges of notch (refer to Figure 16)
27. Sand to remove any weld spatter and soot from the repaired areas of the pole rack(s) and body channel(s).
28. Prime paint all remaining bare metal areas of the repair. Finish paint and/or undercoat to match.
29. Obtain the body floor patch plate and rivets from the Body Floor Patch Plate Kit.
• If the plate does not have predrilled mounting holes, proceed to step 30.
• If the plate has predrilled mounting holes, use a drill with a 3/16″ bit to clean any coating or paint out
of each hole.
Figure 13 — Installing Patch on Inside of Channel,
Welding Around Outside of Patch
Figure 14 — Installing Patch on Inside of Channel,
Welding Around Notch
Figure 15 — Installing Patch on Outside of Channel,
Welding Around Outside of Patch
Figure 16 — Installing Patch on Outside of Channel,
Welding Around Notch
3/8
Inside of
Channel Only
3/8
Inside of
Channel Only
3/8
Outside of
Channel Only
3/8
Outside of
Channel Only
Page 11 of 14
CSN-3064-A
30. Install the body floor patch plate using steps a through e shown below.
a. Place the patch plate on the body floor, centered over the hole cut in step 21 (refer to Figure 17 or 18).
b. If the patch plate is not predrilled, mark the positions on the plate for five or six rivet holes, as required,
located about 3/8″ from the edge of the plate. If the patch plate is tread plate material, these
holes must be located between any raised tread plate diamonds.
c. Using a 3/16″ bit, drill through each predrilled hole or marked hole location on the patch plate and
through the floor at each hole location.
d. If the patch plate has Martex or GatorHyde coating, use a drill with a 3/8″ bit to carefully remove the
raised bumps of the coating around each rivet hole.
e. Install a rivet in each hole using a pop rivet gun.
31. If the unit has two rear pole racks, repeat steps 16 through 30 for the opposite pole rack.
32. Use the appropriate method below to reverse step 14.
• Reconnect the positive battery cable to the battery(ies). Then reconnect the negative battery cable to
the battery(ies).
• Disengage the battery disconnect switch.
• Turn off the surge protector switch, and remove it from the battery(ies).
33. Put the unit back into service.
34. Access the online Inspection and Repair Information Form using the QR code or hyperlink in Figure 19,
and confirm completion of the repair.
Figure 17 — Installing Body Floor
Patch Plate Flush with Pole Rack Post
Figure 18 — Installing Body Floor Patch
Plate Spaced Away From Pole Rack Post
5X Drill 3/16″
Hole Thru
6X Drill 3/16″
Hole Thru
3/8″ Typ. 3/8″ Typ.
3/8″ Typ. 3/8″ Typ.
Figure 19 — QR Code to Submit Inspection and Repair Information
Page 12 of 14
CSN-3064-A
Inspection Flow Chart
Properly position
the unit.
Locate rear pole
rack(s).
Determine
mounting method.
Cantilvered
Not cantilevered
Inspect for
horizontal and
vertical welds on
pole rack(s).
Repair is not
required.
Customers – Use QR
code or hyperlink to
mark CSN complete.
Service – Mark CSN
complete in SR.
No horizontal weld. Horizontal weld
present.
Either vertical welds
missing.
Vertical welds
present.
Repeat these
steps for both
pole racks, as
necessary.
Remove pole rack(s)
from service.
Call
1-877-GO ALTEC
Option 4
for Technical
Support.
Page 1 of 3
Go to Page 2
OR
OR
Page 13 of 14
CSN-3064-A
Inspect vertical
welds for cracks or
distortion.
Determine
body material
and channel location.
Aluminum with
body channel in the
way.
Aluminum without
body channel in the
way or steel.
Determine
body channel
placement.
Body channel is not
in the way.
Body channel is in
the way.
Cracks or
distortion in
the welds?
Yes No
Remove pole rack(s)
from service.
Perform daily
inspections of the
welds. If cracks
develop, remove pole
rack(s) from service.
Call
1-877-GO ALTEC
Option 4
for Technical
Support.
Parts required:
Body floor patch kit
(refer to Figure 6).
If unit has two pole
racks, order 2 of
each kit.
Parts required:
• Body floor patch kit
(refer to Figure 6)
• Steel Body Channel
Patch kit (991620865)
If unit has two pole
racks, order 2 of each
kit.
Page 2 of 3
Page 2 Start
Go to Page 3
OR
OR OR
OR
Page 14 of 14
CSN-3064-A
Cracks or
distortion in
the welds?
Remove pole rack(s) Yes No
from service.
Perform daily
inspections of the
welds. If cracks
develop, remove pole
rack(s) from service.
Schedule repair.
Third party service
provider.
Altec field team
(until June 30th
2023).
Altec Service
facility.
Complete form
using link or QR
code.
Order necessary
parts.
Submit completion
when repair
complete.
Call
1-877-GO ALTEC
Option 2
to schedule repair.
Inform Service of
parts required from
inspection.
Page 3 Start
Page 3 of 3
OR
OR

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-216
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Altec Industries, Inc. MAR 30, 2023 NHTSA Recall No. : 23V-216 Manufacturer Recall No. : CSN 3064 Manufacturer Information :
Manufacturer Name : Altec Industries, Inc.
Address : 210 Inverness Center Drive Birmingham AL 35242
Company phone : 205 991 7733
Population :
Number of potentially involved : 631 Estimated percentage with defect : 24 %
Vehicle Information : Vehicle 1 : 2016-2022 Altec DM, DH, DC, DL, D2000, D3000, and D4000 series digger derricks, AM55
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All units with the identified pole rack assemblies produced within the affected production dates have been included in the recall. The recall population was determined from a review of production records.
Production Dates : JAN 01, 2016 – OCT 31, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : There is a potential for a missing weld on the base of the rear pole rack of the subject units.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : There is the potential for the rear pole rack of a two rack system to be
missing a weld. The missing weld increases stress in adjacent areas and can lead to a crack and partial loss of load securement location. The pole and rack would remain secured to the vehicle, but could drop in height increasing risk of accident or injury.
Description of the Cause : On some units, a weld on the rear pole rack was missing. Identification of Any Warning
that can Occur : The missing weld increases stress in adjacent areas and can lead to a crack which could be inspected for.
Involved Components : Part 573 Safety Recall Report 23V-216 Page 2 Component Name 1 : Rear Pole Rack
Component Description : Subbase Mounted Pole Rack Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Altec Inc.
Address : 2106 S Riverside Rd
Saint Joseph Missouri 64507-2535 Country : United States Chronology :
On September 15, 2022, a customer reached out to report that a pole rack broke free from the subbase. They reported that another was cracked. Welds were found to have been missed on the top of the mounting plate to the subbase. The initial investigation indicated this was limited to a specific run of units for that customer. On November 9, 2022, a prevent occurrence elsewhere investigation was initiated. On March 14, 2023, this investigation revealed that this might affect more jobs and customers. On March 24, 2023, it was determined that additional field units existed and field action was necessary. There have been no accidents, injuries, or deaths related to this issue. Description of Remedy :
Description of Remedy Program : Altec will issue CSN 3064 to owners of the affected units requiring owners
to inspect the rear pole rack mounting plate for a missing weld. The inspection and any required weld replacement will be conducted by Altec free of charge when presented for repair. The Altec Warranty Policy covers the recall remedy including cases requiring reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The potential defect is welds that might be missing from the top of the rear pole rack mounting plate to the subbase. The remedy is to secure the pole rack to the subbase or frame.
NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-216
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The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Altec will issue CSN 3064 to the owners of the affected units. Altec does
not have a dealer network and issues letters to owners only.
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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