CR5397 Taillights May Fail to Illuminate – 2022 Nova Bus LFS

SEOCONTENT-START

260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
M. Joe Customer
Transit Bus Company
260 Banker road
Plattsburgh, NY, USA 12901
October 17th, 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that certain Nova Bus models LFS, model year 2022 fail to conform to Federal Motor Vehicle Safety Standard No. 108; Lamps, reflective devices, and associated equipment.
Nova Bus (US) Inc. have voluntarily submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 23V239.
The service document CR5397 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The vehicle can be remedied starting from April 2023. At this time, the remedy as already been completed and implemented on all affected vehicles. The remedy took approximately 20 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect.
The affected vehicles may have under certain conditions, inoperative tail lamps may reduce the vehicle visibility and increase the risk of a crash from following vehicles. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.” Nova Bus will provide a service document to reprogram the vehicle software. All costs associated with this corrective measure will be covered by Nova Bus.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Annex B.
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
SECOND NOTICE
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
If you have any questions regarding this Noncompliance notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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NQF705003 VERSION 5
REFERENCE: Nova Bus Manuals
SECTION: 16 : V-BEA (Volvo Bus Electronic
Architecture)
RS NO: MQR 7621-2627
EFFECTIVE IN PROD.: N/A
TC RECALL NO: N/A
NHTSA RECALL NO: 23V239
LEVEL DESCRIPTION
DIRECT CHARGES
TIME
LABOUR MATERIAL
1 Program V-BEA system Nova Bus – 0.33h
2 – – – –
SUBJECT: Tail light
JUSTIFICATION:
Tail light don’t work in night run mode. As such, these vehicles fail to comply with the
􀁕􀁈􀁔􀁘􀁌􀁕􀁈􀁐􀁈􀁑􀁗􀁖 􀁒􀁉 􀀩􀁈􀁇􀁈􀁕􀁄􀁏 􀀰􀁒􀁗􀁒􀁕 􀀹􀁈􀁋􀁌􀁆􀁏􀁈 􀀶􀁄􀁉􀁈􀁗􀁜 􀀶􀁗􀁄􀁑􀁇􀁄􀁕􀁇 􀁑􀁘􀁐􀁅􀁈􀁕 􀀔􀀓􀀛􀀏 􀀅􀀯􀁄􀁐􀁓􀀏 􀀵􀁈􀃀􀁈􀁆􀁗􀁌􀁙􀁈
Devices, and Associated Equipment.”
REVISION HISTORY
REV. DATE CHANGE DESCRIPTION WRITTEN BY
NR 2023AL24 Initial release Luc Carignan
DISPOSAL OF PARTS
REMOVED PARTS ARE:
DISCARDED RETAINED
– –
APPROVED BY:
APPLICATION DEADLINES: N/A CLAIM
REFERENCE NUMBER: SR5397
MATERIAL REQUIRED PER VEHICLE
QTY PART NO REV. DESCRIPTION
LEVEL 1
– – – –
LEVEL 2
– – – –
CR5397E
PAGE 1 OF 3
RECALL CAMPAIGN
Irina
Negoescu
Signature numérique
de Irina Negoescu
Date : 2023.04.25
11:21:29 -04’00’
NOVaBUS
I I I
I I I
I I I
INFORMATION REDACTED PURSUANT TOTHE FREEDOM
OF INFORMATION ACT (FO IA), 5 U.S.C.552(8)(6)
NQF705003 VERSION 5
* Please contact your customer support manager to obtain the version of the software update
CLIENT ORDER
ROAD NUMBER VIN (2NVY/4RKY…)
QTY PROGRAM REV.
FROM TO FROM TO
􀀱􀀩􀀷􀀤 􀀐 􀀥􀁘􁂇􀁄􀁏􀁒􀀏 􀀱􀁈􀁚 􀀼􀁒􀁕􀁎 LE03 2261 2270 L82J3N97784 L82J8N97784 10 FB_NFT4DE_M_02 C
CR5397E
PAGE 2 OF 3
NOVaBUS RECALL CAMPAIGN
■ ■
NOVaBUS RECALL CAMPAIGN CR5397E
~ WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES.
PROCEDURE
~ -N_ore_ ____________________________
Program the V-BEA system with the program and revision indicated in the client listing or the one
recommended by your customer support manager. See section 16: V-BEA (Volvo bus electronic architecture)
of your maintenance manual for the programming procedure.
PAGE 3 OF 3
NQF705003 VERSION 5

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260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A
M. Joe Customer
Transit Bus Company
260 Banker road
Plattsburgh, NY, USA 12901
April 17th, 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that certain Nova Bus models LFS, model year 2022 fail to conform to Federal Motor Vehicle Safety Standard No. 108; Lamps, reflective devices, and associated equipment.
Nova Bus (US) Inc. have voluntarily submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 23V239.
The service document CR5397 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The vehicle can be remedied starting from April 2023. At this time, the remedy as already been completed and implemented on all affected vehicles. The remedy took approximately 20 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect.
The affected vehicles may have under certain conditions, inoperative tail lamps may reduce the vehicle visibility and increase the risk of a crash from following vehicles. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.” Nova Bus will provide a service document to reprogram the vehicle software. All costs associated with this corrective measure will be covered by Nova Bus.
Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee. This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Annex B.
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
If you have any questions regarding this Noncompliance notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
ANNEX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-239
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. APR 04, 2023 NHTSA Recall No. : 23V-239 Manufacturer Recall No. : CR5397 Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 10 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Nova Bus LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : All vehicles from the same lot and equipped with at specific vehicle software.
Production Dates : MAY 12, 2022 – JUN 03, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Certain tail lamps are inoperative when the headlamps are activated. Regulatory non-compliance to FMVSS 108 S7.2.5. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions, Inoperative tail lamps may reduce the vehicle
visibility and increase the risk of a crash from following vehicles. Nova Bus has not received any property damage claim, and neither notice or claim of injury or death associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential safety risk associated with this defect.
Description of the Cause : The root cause is a vehicle software (VBEA) programming error. Identification of Any Warning
that can Occur : The inoperative tail lamps may be detected during the commercial vehicle pre- trip inspection.
Involved Components : Part 573 Safety Recall Report 23V-239 Page 2 Component Name 1 : Software Component Description : VBEA Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-02-23 A customer informs Nova Bus of a tail lamp issue and a field report is created.
2023-03-07 Nova Bus Product Safety Working Group is informed of the issue and opens an investigation. 2023-03-09 Nova Bus Product Safety Working Group 1st evaluation.
2022-03-23 Nova Bus Product Safety Working Group decides to raise this situation to the Nova Bus Product Safety Committee. 2023-03-28 Nova Bus Product Safety Committee determines a regulatory non-compliance exits.
2023-04-04 Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any property damage claim, and neither notice or claim of injury or death associated with this defect. Description of Remedy :
Description of Remedy Program : Nova Bus will provide a service document to reprogram the vehicle
software. All costs associated with this corrective measure will be covered by Nova Bus. The updated software is already available to the single customer affected thru the service representative. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The vehicle software secific to this vehicle lot have been corrected with the proper parameter.
The vehicle softwares are secific to each vehicle lot. The vehicle software for the other lots were veryfied for the same issue and none had the issue. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-239
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : APR 28, 2023 – APR 28, 2023
Planned Owner Notification Date : APR 28, 2023 – APR 28, 2023
* NR – Not Reported

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