Aerial Device May Contact Vehicle Cab – 2022-2023 E-One Cyclone N & Typhoon N

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-332 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : E-One Incorporated Submission Date : MAY 09, 2023 NHTSA Recall No. : 23V-332 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : E-One Incorporated Address : 1601 S.W. 37TH AVENUE Ocala FL 34474 Company phone : (904) 237-1122 Population : Number of potentially involved : 24 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 E_ONE CYCLONE N, TYPHOON N Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The recall population was determined by serial number range of components manufactured on a specific set of dates. The recalled products differ from other products by notated serial number. QTY: 7 – 2022 CYCLONE N vehicles are affected QTY: 8 – 2022 TYPHOON N vehicles are affected QTY: 5 – 2023 CYCLONE N vehicles are affected QTY: 4 – 2023 TYPHOON N vehicles are affected Production Dates : JUL 27, 2022 – APR 24, 2023 VIN Range 1 : Begin : 4EN6AAA80N1004441 End : 4ENLABA8XP1004989 ✔ Not sequential Description of Defect : Description of the Defect : The electronic sensor/component for the Aerial device stops providing data to the operating system. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Potential damage to the vehicle body may occur. Description of the Cause : The cause is a result of a parts substitution due to shortage conditions. Identification of Any Warning that can Occur : The angle of inclination will fail to update on the display as the Aerial device is moved. Part 573 Safety Recall Report 23V-332 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Dual Axis Level Sensor, Single Axis Level Sensor Component Description : Dual and Single Axle Leveling Sensors Component Part Number : DINC-C-1939-M12, SINC-C-1939-DE4-53-21016 Supplier Identification : Component Manufacturer Name : Joral LLC Address : 640 Perkins Drive Mukwonago Wisconsin 53149 Country : United States Chronology : On March 15, 2023, E-ONE was contacted and told the inclination sensor stopped working during training on truck SO 144708 in Sarnia, Canada. The E-ONE Service team investigated the specific customer issue and communicated the findings to Engineering. On April 12, 2023, the Engineering team and questions were sent to and discussions were had with the Manufacturer, Joral LLC, regarding the issues found. On April 17, 2023, E-ONE was contacted that the Aerial device contacted the cab during training on another truck in Marion, Illinois, truck SO 144814. The E-ONE Service team investigated the specific customer issue and communicated the findings to Engineering. The Engineering team continued to investigate and collect more data and information and to quarantine the sensors in the E-ONE inventory. On April 27, 2023, the issue was addressed in the Product Performance Meeting and it was determined that a Recall should be initiated. On April 28, 2023, research was performed to identify the population of the affected trucks On May 8, 2023 E-ONE submitted the request to issue a Recall to REV Group. Received approval from REV Group to perform a Recall. Part 573 Safety Recall Report 23V-332 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : E-ONE will provide the necessary components or software updates, at EONE’s discretion, free of charge. E-ONE will compensate the Dealer or Owner for installing the new components provided, or perform software updates, at E-ONE’s discretion, free of charge. There is no charge to the Dealer or the Owner for this Recall. If you have already paid to have your E-ONE vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call E-ONE Customer Service at 1-352-237-1122 and instructions will be provided. Please have your truck’s VIN available. If after having attempted to take advantage of this recall you believe you have not been able to have your E-ONE vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http:// www.safercar.gov. How Remedy Component Differs from Recalled Component : E-ONE P/N 521347 => Dual Axis Level Sensor – DINC-C-1939-M12 E-ONE P/N 1048895 => Single Axis level Sensor – SINC-C-1939- DE4-53-21016 Serial number range: 122215 through 122294 Identify How/When Recall Condition was Corrected in Production : Components installed on trucks in process had a software patch downloaded Extra Inventory in stock was returned to manufacturer for software update. Recall Schedule : Description of Recall Schedule : 1) Email dealers a copy of the recall approximately 1 week before customers. 2) Mail customers the recall Planned Dealer Notification Date : MAY 24, 2023 – JUN 07, 2023 Planned Owner Notification Date : JUN 14, 2023 – JUN 28, 2023 * NR – Not Reported

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1 May 30, 2023 SAFETY RECALL NOTICE: 23V-332 TO: All E-ONE Dealers E-ONE has decided that a safety defect exists in certain E-ONE Cyclone N and Typhoon N vehicles manufactured from July 27, 2022 to April 24, 2023 equipped with Joral Sensors. Accordingly, a recall to address this issue is being initiated effective May 30, 2023. The electronic sensor/component for the Aerial device stops providing data to the operating system. Due to microprocessor shortages, the sensor manufacturer was forced to substitute a different microprocessor which was not completely compatible with the software that interacts with it. This defect could result in potential damage to the vehicle body may occur. There is a remote possibility that person injury or death could occur if the Aerial device is above ≥78º AND the truck is short-jacked AND the Aerial device is turned to within the short-jack operating range AND the sensor fails. If these four conditions occurred, it would allow the Aerial device to be lowered and could allow the truck to tip on its side. The warning that would precede the issue would be that the angle of inclination will fail to update on the display as the Aerial device is moved. Until the corrective action is implemented on a truck, E-ONE is advising the Operator of the Aerial device to monitor the angle of inclination on the display when the device is being operated to see if the value of the angle ceases to change while operating. Owners will be notified by mail about the recall and will be instructed that E-ONE will provide either new sensors OR provide a software update to the existing sensors, at E-ONE’s discretion, free of charge. E-ONE will compensate the Dealer or Owner for installing the new components provided, or perform software updates, at E-ONE’s discretion, free of charge. There is no charge to the Dealer or the Owner for this Recall. E-ONE is providing, free of charge, the necessary components and instructions to rectify the issue and will pay labor costs for inspecting and replacing the included components that have not already been replaced during normal maintenance. If you have already paid to have your E-ONE vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call E-ONE Customer Service at 1-352-237-1122 and instructions will be provided. Please have your truck’s VIN available. If after having attempted to take advantage of this recall you believe you have not been able to have your E-ONE vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 2 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Please be reminded that it is a violation of Federal law for you to sell, lease or deliver a new or used Cyclone N and Typhoon N equipped with Joral Sensors covered by this notification until this recall has been performed on these Cyclone N and Typhoon N vehicles. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact E-ONE Customer Service at (352) 237-1122. Sincerely. Leroy Stephens Engineer IV – APD (352) 572-8518 lstephens@e-one.com

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