NHTSA Campaign Number: 18E037
Manufacturer Dorman
Products, Inc.
Components SUSPENSION
Potential Number of Units Affected 4,025
Ball Stud Separation may Cause Loss of Steering
Loss of steering ability can increase the risk of a crash.
Summary
Dorman Products, Inc. (Dorman) is recalling certain Dorman control arms, part numbers 521-898, 521-897, CA14583 and CA14584. These control arms may have a ball stud that can pull through the steering knuckle causing a partial loss of steering.
Remedy
Dorman will notify owners, and dealers will replace the ball stud with a new ball stud nut, free of charge. The recall began August 15, 2018. Owners may contact Dorman customer service at 1-800-523-2492. Dorman’s number for this recall is CA0518XXXX.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
NHTSA Recall No. 18E-037
Joe Smith
123 Any Street
Hometown, PA 12345
Reimbursement code: CA0518XXX
Dear Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Dorman Products has decided that a defect which relates to motor vehicle safety exists in certain aftermarket replacement control arm assemblies. These control arms may have a ball stud that can pull through the steering knuckle causing a partial loss of steering. Loss of steering ability can increase the risk of a crash. As a result of this determination, Dorman Products is recalling part numbers 521-897, 521-898, CA14583, and CA14584, which were sold for replacement use on the following makes and models:
| Make | Model | Year | |
|---|---|---|---|
| Honda | Pilot | 2009-2014 | Front Left Lower Control Arm |
| Honda | Pilot | 2009-2014 | Front Right Lower Control Arm |
Only Control Arm assemblies with the part numbers stated above are included in the recall.
Remedy: Dorman Products wishes to correct the functionality of as many subject parts as possible. Dorman believes that you currently own or have previously owned a motor vehicle in which one of these parts was installed. Replacement of the entire control arm is not needed, as the castle nut is the only component that is affected. Dorman will provide a replacement castle nut. The replacement of the castle nut should take less than 15 minutes, by a skilled service technician. If necessary, Dorman will reimburse for the repair, at a repair facility, to correct the issue with the Dorman part. Please contact Dorman Products at 1-800-523-2492 and press 5, to help determine if the part you have is a Dorman part.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of completing a pre- notification remedy. In order to qualify for this reimbursement, you must send original invoices and receipts to:
Dorman Products, Inc.,
Attn: Control Arm Recall 18E037
3400 East Walnut Street Colmar, PA 18915
For more information please call our toll free hotline at 1-800-523-2492 and press 5.
3400 East Walnut Street • Colmar, PA 18915 • Customer Service: 1-800-523-2492 • Fax: 859-567-7010
For those who previously owned vehicles with these parts:
Please provide confirmation that the vehicle is no longer in your possession.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We regret any inconvenience that this action may cause you. However, Dorman considers your safety and the safety of others a top priority. If your dealer or independent automotive repair facility is unwilling or is unable to remedy this defect within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236; (TTY: 1-800-424- 9153); or go to https://www.safercar.gov.
Thank you for your patience and support in helping us to keep you safe.
Sincerely,
Michael Campana
Director of Corporate Quality
Owner Notification Letter
Recall Acknowledgement
June 25, 2018
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