MAB 3120 – Unexpected Turntable Rotation from Gearbox Failure – 2023 Altec DC & DM Digger Derrick

October 19, 2023 NHTSA CAMPAIGN NUMBER: 23V702000

Unexpected Turntable Rotation from Gearbox Failure

Gearbox failure may result in unexpected turntable rotation, increasing the risk of injury.

 

NHTSA Campaign Number: 23V702

Manufacturer Altec Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 44

 

Summary

Altec Industries, Inc. (Altec) is recalling certain 2023 DC and DM Digger Derricks. The turntable rotation gearbox may fail at high loads due to a defect in the brake flange casing.

 

Remedy

Altec will work with the gearbox supplier to test and replace the gearbox, if necessary, free of charge. Owner notification letters are expected to be mailed December 15, 2023. Owners may contact Altec’s customer service at 1-877-462-5832. Altec’s number for this recall is MAB 3120.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

A gearbox on an Altec digger derrickeBay logo failed during production unit testing on July 13, 2023. The gearbox was returned to Tulsa Winch (TWG) for evaluation.

A second gearbox failed during unit testing in the same manner on August 7, 2023. All gearboxes supplied by TWG were placed on hold to avoid installing on any more units.

TWG inspected all Altec inventory and work in process with an ultrasonic tester on August 14, 2023. No other gearboxes were identified by the ultrasonic testing to be outside of the acceptable range. TWG continued to work with their supplier to identify the lot size of the affected component.

A third gearbox failed during unit testing on August 30, 2023. This gearbox had been within the original acceptable ultrasonic range causing the team to evaluate the ultrasonic testing values. The range of acceptable measurements was reduced.

After reviewing Altec’s unit test procedures, TWG informed Altec that Altec’s unit testing would cause any nonconforming product to fail.

On October 2, 2023, after reviewing field data, the Altec quality team identified a field return for a failed brake flange casing. The part was returned to TWG and confirmed to have ultrasonic measurements outside of the acceptable range. This gearbox had been installed in May of 2023.

On October 10, 2023, a potential field action investigation was opened to identify the potential field population of gearboxes that could have casings outside the specifications. After reviewing the production records, on October 13, 2023, Altec determined that a defect could exist on customer units.

There were no other warranty claims or field reports identified. There have been no accidents, injuries, or deaths related to this issue.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
ALTECDIGGER DERRICKeBay logo2023

 


2 Associated Documents

Defect Notice 573 Report

RCLRPT-23V702-5957.PDF 214.467KB

 


Recall Acknowledgement

RCAK-23V702-6143.pdf 646.008KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V702&docType=RCL

 


 

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